# HELLO CYCLING - シェアサイクル — シェアサイクルで毎日の移動を楽しく快適に！

> Nationwide electric-assist bicycle and e-bike sharing service. (iPhone/iPad app by OPENSTREET CO.,LTD..)

- Source: https://appshunter.io/ios/app/hello-cycling/id1216653677 (this page in markdown: same URL + `.md`)
- Developer: [OPENSTREET CO.,LTD.](https://appshunter.io/developer/1216653676)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 2.70/5 from 99 App Store ratings · 106 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 95 MB
- Languages: American English, Japanese, Chinese (Simplified, China), Chinese (Traditional, Taiwan)
- Released: 2017-03-26
- Data updated: 2026-08-28
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/hello-cycling/id1216653677/reviews.md

## What is HELLO CYCLING?

HELLO CYCLING – Available at over 14,000 locations nationwide!
From everyday use to sightseeing, HELLO CYCLING offers convenient electric-assist bicycles and e-bikes that make your ride smooth and enjoyable.

【Features of HELLO CYCLING】
Comfortable riding with electric-assist bicycles.

Easily reserve a bike from your current location via the app, and even book your return station in advance.

Rentals start from 30 minutes, making it convenient even for short trips.
(Please note: Depending on the region, bikes may have different pricing structures. Check the app for exact fees.)

Compatible with various local bike-sharing services: daicahri / Bell Sharing / SHONAN PEDAL / MY BIKE / Kantetsu Pedal / Mitochari / MaaS Cycle / Sunaotus Mobility / Harenohi Cycle / PULCLE / Izunaka Sharing / Surugano Cycle / CYCY / Hi!Cycling / Mikuchari, and more.

By registering an IC card, you can rent a bike easily without making a reservation through the app.

【When to Use HELLO CYCLING】
Quick shopping trips or short-distance errands.

Commuting to work or school, or other daily transportation.

Leisure activities and sightseeing—make your trips more memorable.

In case of emergencies such as train service suspensions or natural disasters.

【How to Use】
Register as a member – No monthly fees! Sign-up takes just 1 minute.
You can register an account with your email address, Apple ID, Yahoo! JAPAN ID, or other available options.

Find a HELLO CYCLING station – After free registration, open the app, select your desired area, and reserve a nearby bike.

Unlock the bike – Confirm your “bike number” in the app and press the unlock button.

Ride comfortably to your destination – Electric-assist bicycles make your journey easy.
Prices start from ¥160 per 30 minutes.
(Check the app for pricing details as fees vary by region.)

Return the bike – Park at your chosen station, manually lock the bike, and press the “RETURN” button on the key.

【Payment Methods】
PayPay

Credit Card

Mobile Carrier Billing (NTT Docomo, au, SoftBank)

Yahoo! Wallet

WebMoney
For more payment options, check the official website or app.

【Important Notes】
Please read the Terms of Use before riding.

The app uses your device’s location services and Bluetooth function.

Pricing plans differ by area.

## Key features

- Electric-assist bicycles
- App-based reservations
- Flexible rental periods
- Multiple bike reservations
- IC card rental option
- Nationwide station network

## What do users think of HELLO CYCLING?

Overall sentiment: negative

**Pros**

- 👍 Convenient for short rentals
- 👍 Good for commuting/business
- 👍 Fun to ride
- 👍 Reasonable pricing (for some)
- 👍 Map and battery display improvements

**Cons**

- ❌ Cannot create account with foreign numbers
- ❌ SMS verification fails for international numbers
- ❌ App only in Japanese (no English option)
- ❌ Limited phone number options
- ❌ Bikes often have dead batteries
- ❌ Bikes in poor maintenance (flat tires, loose seats)
- ❌ Return stations often full
- ❌ Difficult to return bikes
- ❌ Unclear return process and extra charges
- ❌ Poor customer support
- ❌ False advertising on app features
- ❌ Inconvenient user experience
- ❌ High friction signup process
- ❌ No foreign ID allowed
- ❌ High prices/fee increases
- ❌ Inconsistent app functionality
- ❌ Manual lock/unlock required
- ❌ Debit card issues with deposit
- ❌ Battery issues with returned bikes
- ❌ Inconsistent bike availability
- ❌ Unclear pricing structure

**Commonly reported bugs**

- SMS verification code not received
- App crashes or freezes
- Cannot create account
- Return station full error
- Bike lock not working
- Automatic return during short park
- App not responding during searches
- Inconsistent map data for return locations
- Notification issues
- Login issues with Apple ID
- Cannot accept email or card during signup

**Most requested features**

- Allow email verification
- Add English language option
- Support more international phone numbers
- Improve SMS verification system
- Add option to reserve bikes for longer periods
- Improve UI/UX for return process
- Increase number of return stations
- Allow returns to stations with no space
- Implement solar charging for bikes
- Offer more granular pricing tiers
- Add user rating system for bikes
- Provide audio navigation for maps
- Simplify bike usage instructions
- Display battery range information
- Include traffic rule information for new riders
- Add Korean language support
- Add Chinese language support

## Recent user reviews (10 of 106)

All indexed reviews: https://appshunter.io/ios/app/hello-cycling/id1216653677/reviews.md

### 1/5 — Can’t create account

*2026-07-15, version 3.20.7*

Doesn’t work - can’t create an account

### 1/5 — Rubbish

*2026-07-10, version 3.20.6*

Can’t use as it doesn’t recognize a UK number !

### 1/5 — Canada numbers do not work

*2026-06-22, version 3.20.4*

More like GOODBYE cycling

### 1/5 — 4桁の数字が送られてこない。

*2026-05-31, version 3.20.3*

アカウントを登録する際に携帯番号(日本国内)に4桁の数字が送られてくるはずが、送られてきません。
少し時間を置いても送られてきません。
海外旅行も含め、Emailでの認証に変えた方が手続きもスムーズに行えると思います。

残年ながら全くもってして
“毎日の移動を楽しく快適にできません”

### 1/5 — Worst rent bike

*2026-05-20, version 3.20.2*

Very limited options of phone number as UK number option is not an available so I basically couldn’t rent a bike at all!

### 1/5 — Non functioning app

*2026-05-16, version 3.20.2*

Can’t create account with US number. Doesn’t send confirmation code to mobile. App is needed for booking. Unable to login using email or apple id as well. Terrible app

### 1/5 — False Advertising - Cannot Reserve Two Bikes with One account

*2026-05-03, version 3.20.1*

The App Store Page explicitly states “One account can reserve multiple electric-assist bicycles at the same time.” However we found this to not be true. There was no way to register two bikes at the same time in the app or any loophole way of registering two bikes by using the QR code, etc.

I have a Japanese Phone # so I was able to register in the App however my fiancé does not so when we made our plans we explicitly needed a service that could use multiple bikes. We were very happy that Hello Cycle had this feature and based our entire day around it. When we arrived at the station and tried reserving the two bikes that were there, we were only able to reserve one and use one. Any time I tried to reserve the other bike I would be prompted by saying that I could not reserve it since I was already using a bike and would need to return it prior to reserving another. I was also using a credit card as payment for full disclosure.

The FAQ and User Help were also useless with this issue and we didn’t have all day to go through the troubleshooting help from the company. Due to the fact that they lied and we were unable to use their service as written, here’s a 1-star review.

All this to say, do not use this service if you 1) Do not have a Japanese phone # 2) Need to use multiple bikes with one account.

### 1/5 — No option to use uk phone number

*2026-05-02, version 3.20.1*

Useless for uk tourists

### 1/5 — Take it easy on the pop-ups!

*2026-04-28*

Endless pop-ups, most of which you can’t disable by tapping “don’t show again”
UI anti-pattern to trick you into giving 5 stars

**Developer response:** ddkv様
Thank you for using HELLO CYCLING.
We apologize for the inconvenience this time.
We will strive to improve our services based on your feedback.

Thank you for your continued support of HELLO CYCLING.

### 1/5 — Phone number verification does not work without Japanese number

*2026-04-09, version 3.20.0*

Phone number verification does not work without Japanese number

## Frequently asked questions about HELLO CYCLING

### What is HELLO CYCLING?

HELLO CYCLING is a bike-sharing service that provides access to electric-assist bicycles and e-bikes at over 13,000 locations nationwide. It aims to make daily travel, errands, and sightseeing more convenient and enjoyable.

### How do I rent a bike with HELLO CYCLING?

After free registration, you can find and reserve a bike through the app. You can then unlock the bike using the app. Rentals start from 30 minutes, and you can return the bike to a designated station.

### What are the costs associated with HELLO CYCLING?

There are no monthly fees for registration. Rental prices start from ¥160 per 30 minutes, but please note that pricing structures can vary by region. You can check the exact fees within the app.

### What devices is the HELLO CYCLING app compatible with?

The app utilizes your device's location services and Bluetooth function. While specific OS versions aren't detailed, it's designed to work on smartphones and tablets that support these features for seamless bike reservation and unlocking.

### When is HELLO CYCLING most useful?

HELLO CYCLING is ideal for quick shopping trips, short errands, daily commutes to work or school, leisure activities, sightseeing, and even as an emergency transportation option during train service suspensions or natural disasters.

## Version history (last 5 releases)

### 3.20.8 — 2026-08-04

いつもご利用頂きありがとうございます。
今回のアップデートでは下記の改善を行いました。

・軽微な不具合修正を行いました。

今後ともHELLO CYCLINGをよろしくお願い致します。

### 3.20.7 — 2026-07-14

いつもご利用頂きありがとうございます。
今回のアップデートでは下記の改善を行いました。

・軽微な不具合修正を行いました。

今後ともHELLO CYCLINGをよろしくお願い致します。

### 3.20.6 — 2026-07-07

いつもご利用頂きありがとうございます。
今回のアップデートでは下記の改善を行いました。

・軽微な不具合修正を行いました。

今後ともHELLO CYCLINGをよろしくお願い致します。

### 3.20.5 — 2026-06-23

いつもご利用頂きありがとうございます。
今回のアップデートでは下記の改善を行いました。

・軽微な不具合修正を行いました。

今後ともHELLO CYCLINGをよろしくお願い致します。

### 3.20.4 — 2026-06-02

いつもご利用頂きありがとうございます。
今回のアップデートでは下記の改善を行いました。

・車両予約直後から返却ステーションを予約できるようになりました。
・その他デザイン、動作の改善を行いました。

今後ともHELLO CYCLINGをよろしくお願い致します。

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## More apps by OPENSTREET CO.,LTD.

- [HELLO MOBILITY](https://appshunter.io/ios/app/hello-mobility/id1474228014)

All apps by OPENSTREET CO.,LTD.: https://appshunter.io/developer/1216653676

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*