# Hello Energy

> Pay-as-you-go electricity service management app. (iPhone/iPad app by SmartGridCIS, LLC.)

- Source: https://appshunter.io/ios/app/hello-energy/id1215633112 (this page in markdown: same URL + `.md`)
- Developer: [SmartGridCIS, LLC](https://appshunter.io/developer/1102588050)
- Category: Utilities
- Price: Free
- Rating: 1.40/5 from 8 App Store ratings · 5 written reviews indexed
- Age rating: 4+
- Requires: iOS 7.0 · 77 MB
- Released: 2017-04-18
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/hello-energy/id1215633112/reviews.md

## What is Hello Energy?

Hello Energy’s app makes managing your pay-as-you-go electricity service simple and convenient.  Check your current balance and estimated days remaining. Make a payment using your credit or debit card, or automatically find the pay location nearest to you.  Have a question or just want to say “hello?” Contact customer care directly from the app. With Hello Energy, you’re in control.
 
App features:

A simple dashboard lets you know your balance, and the estimated number of days and kWh you have left in your account.

Making payments only takes seconds.  You can put in as little or as much as you need

Set up balance notifications and payment reminders

Update contact information, see plan details and payment history.

Contact customer service with chat, phone or email support

## Key features

- Check balance and days remaining
- Make payments with card
- Find nearest pay locations
- Set balance notifications
- Update contact information
- View payment history
- Contact customer care

## Recent user reviews (5 of 5)

All indexed reviews: https://appshunter.io/ios/app/hello-energy/id1215633112/reviews.md

### 1/5 — Password recover issues

*2022-10-28, version 2.1.1*

Sometimes the app signs me out for no reason and whenever I try to recover or change my password it states it has emailed me and it never does, please fix that, thank you

### 1/5 — Poorly designed generic app

*2020-12-31, version 2.1.1*

Cannot add new pay account because this generic app will not allow you to remove old / expired or cancelled pay accounts so now it is useless as it will not even allow me to add new pay accounts due to the existing old accounts

Not a lot of foresight, logic or common sense built in to this app

Will probably switch my electric service to one of the industry electric providers with well developed apps soon

### 3/5 — Not Too Bad

*2020-07-11, version 2.0.2*

App is decent. Only complaint is that it will not allow me to remove old credit card information. Every time I try to delete an old card on file, it says it is not found.

### 2/5 — It's a mess, but it works

*2019-06-29, version 2.0.2*

It's a pretty ugly app. It's not configured for bigger phones and is maybe the only app I have that still has the black bars on the top and bottom. 
Makes it feel like a very cheap service.

### 1/5 — So buggy

*2018-03-04, version 2.0.1*

I have been using this app for 2 months.  It crashes all the time. In the beginning, I couldn’t understand why my usage wasn’t visible, but an agent told me it was because my price was fixed for the first 6 days- confusing.  The “estimated days remaining” are always wrong.  They rarely decrement 1 day for me - 2,3,5 day decrements are the most common.  Apparently the algorithm can’t learn.  When I went out of state, login wouldn’t work- 404 error until I returned to Houston.  I’ve been getting alerts to make a payment, but now the pay feature won’t work in the app - it’s telling me to “Pick Up Card.”  I didn’t know I dropped it?!?!  Figured out it’s because I have a new debit card, but the app can’t delete the old account (“Payment Account not found”). Online option in payment center is for paying my bill - I’m prepaid, so I don’t have a bill.  So terrible!!!!!!!!  I’d give it 0 stars if I could.

## Frequently asked questions about Hello Energy

### What can I do with Hello Energy?

Hello Energy allows you to manage your pay-as-you-go electricity service. You can check your current balance, see estimated days remaining, make payments, find pay locations, and contact customer care.

### How do I make a payment with Hello Energy?

You can make payments using your credit or debit card directly within the app. You have the flexibility to pay any amount you need.

### Can I set reminders for payments with Hello Energy?

Yes, Hello Energy allows you to set up balance notifications and payment reminders to help you stay on top of your account.

### Where can I find my payment history in Hello Energy?

You can easily access your payment history, view plan details, and update your contact information through the app's dashboard.

### How can I contact customer support through Hello Energy?

You can reach customer care directly from the app via chat, phone, or email support for any questions or assistance you may need.

### What devices is Hello Energy available on?

Hello Energy is available for iPhone and iPod devices.

### What is the age rating for Hello Energy?

Hello Energy has an age rating of 4+, making it suitable for a wide range of users.

### When was Hello Energy last updated?

The latest version of Hello Energy was updated on November 12, 2020.

## Version history (last 5 releases)

### 2.1.1 — 2020-11-12

Support for multiple locations on the usage history functionality.

### 2.1.0 — 2020-10-30

Compatibility with new iOS versions

### 2.0.2 — 2019-06-28

Minor fixes.

### 2.0.1 — 2018-01-24

Small fixes.

### 2.0.0 — 2017-11-30

Added support for postpaid billing customers
Added support to transfer service to a new location
Various fixes

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## More apps by SmartGridCIS, LLC

- [Acacia Energy](https://appshunter.io/ios/app/acacia-energy/id1102588051)
- [Snap Energy Latino](https://appshunter.io/ios/app/snap-energy-latino/id1103240738)
- [Vital Power](https://appshunter.io/ios/app/vital-power/id1103244511)
- [Now Power Texas](https://appshunter.io/ios/app/now-power-texas/id1104207118)
- [MID Power Up](https://appshunter.io/ios/app/mid-power-up/id1105308504)

All apps by SmartGridCIS, LLC: https://appshunter.io/developer/1102588050

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*