# Hello Energy — user reviews

> 5 indexed App Store user reviews of Hello Energy by SmartGridCIS, LLC, rated 1.40/5 from 8 ratings.

- Source: https://appshunter.io/ios/app/hello-energy/id1215633112/reviews
- App overview in markdown: https://appshunter.io/ios/app/hello-energy/id1215633112.md
- Rating breakdown: 5★ 0 · 4★ 0 · 3★ 1 · 2★ 1 · 1★ 6

## Most critical reviews (5 lowest-rated)

### 1/5 — Password recover issues

*2022-10-28, version 2.1.1*

Sometimes the app signs me out for no reason and whenever I try to recover or change my password it states it has emailed me and it never does, please fix that, thank you

### 1/5 — Poorly designed generic app

*2020-12-31, version 2.1.1*

Cannot add new pay account because this generic app will not allow you to remove old / expired or cancelled pay accounts so now it is useless as it will not even allow me to add new pay accounts due to the existing old accounts

Not a lot of foresight, logic or common sense built in to this app

Will probably switch my electric service to one of the industry electric providers with well developed apps soon

### 1/5 — So buggy

*2018-03-04, version 2.0.1*

I have been using this app for 2 months.  It crashes all the time. In the beginning, I couldn’t understand why my usage wasn’t visible, but an agent told me it was because my price was fixed for the first 6 days- confusing.  The “estimated days remaining” are always wrong.  They rarely decrement 1 day for me - 2,3,5 day decrements are the most common.  Apparently the algorithm can’t learn.  When I went out of state, login wouldn’t work- 404 error until I returned to Houston.  I’ve been getting alerts to make a payment, but now the pay feature won’t work in the app - it’s telling me to “Pick Up Card.”  I didn’t know I dropped it?!?!  Figured out it’s because I have a new debit card, but the app can’t delete the old account (“Payment Account not found”). Online option in payment center is for paying my bill - I’m prepaid, so I don’t have a bill.  So terrible!!!!!!!!  I’d give it 0 stars if I could.

### 2/5 — It's a mess, but it works

*2019-06-29, version 2.0.2*

It's a pretty ugly app. It's not configured for bigger phones and is maybe the only app I have that still has the black bars on the top and bottom. 
Makes it feel like a very cheap service.

### 3/5 — Not Too Bad

*2020-07-11, version 2.0.2*

App is decent. Only complaint is that it will not allow me to remove old credit card information. Every time I try to delete an old card on file, it says it is not found.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*