# Hello Loona — user reviews > 72 indexed App Store user reviews of Hello Loona by Beijing KEYi Technology Co., Ltd., rated 4.30/5 from 228 ratings. - Source: https://appshunter.io/ios/app/hello-loona/id1615527592/reviews - App overview in markdown: https://appshunter.io/ios/app/hello-loona/id1615527592.md - Rating breakdown: 5★ 176 · 4★ 7 · 3★ 6 · 2★ 7 · 1★ 32 ## What do users think of Hello Loona? Overall sentiment: mixed **Pros** - 🤖 Intelligent AI with ChatGPT integration - 🎮 Engaging games and interactive features - 🎨 Creative capabilities like drawing - 🏃 Autonomous navigation and movement - 📱 Helpful companion app functionality - 💪 Durable physical construction - 😊 Emotionally supportive for lonely users - 🎯 Good for ADHD and mental health - 🔋 Reliable automatic charging dock - 👁️ Visual recognition and face detection **Cons** - 🐛 Frequent app crashes and bugs - 📱 Poor app UI/UX design - 🔌 WiFi connectivity issues - ⚙️ Clunky robot movements - 🔋 Fast battery drain - 🎮 Limited AI intelligence for questions - 👶 Childish app interface for adults - 🛞 Fragile wheels wearing quickly - 🎬 Forced introductory video - 🔊 Overly sensitive sound detection **Commonly reported bugs** - App registration verification code not sending - Email registration failing - QR code scanner unable to focus - WiFi connection timeouts and bad gateway errors - App forces landscape mode only - Keyboard covers registration buttons - App signs users out unexpectedly - App requires reinstalling to function - Server connection timeouts - Robot wheels not turning after minimal use - Robot stares at walls instead of following - Game ball breaks within days - Charging station malfunction - Robot making noises when powered off **Most requested features** - More games and interactive content - Spanish language support - Turkish language support - Adult-friendly app interface version - Camera/photo capture feature - Alarm and wake-up scheduling - Customizable behavior schedules - Pet interaction capabilities - Sleep/rest mode functionality - Improved voice command integration - Multiple variable types in programming tool - Landscape mode toggle for app ## Newest reviews (15 of 72) ### 3/5 — It’s fine *2026-07-02, version 2.8.6* Got it for my 12 year old and said it was to little kiddy ### 4/5 — Great but the app could use some improvements. *2026-05-26* Luna is a great robot dog, and is very magical. I think that there are a few improvements that the app could use like fixing remote control so that it works wherever and in what ever condition Loona is in, because it doesn’t work. That is my only complaint, but otherwise it gets the kids very excited. They love it so much that the first thing they do in the morning is check on Loona. Loona also fits to you and your house after a while of learning your routine and mapping your house. Also for the remote control from everywhere make it so that you can also show your self so that it can feel like your calling through Loona. Thank you so much for making Loona and making the kids happier! ### 4/5 — Great *2026-05-10, version 2.8.6* The loona app is really useful for games and interactions with loona, but sometimes it is slow and needs WiFi to work. ### 2/5 — Love the robot but this app is annoying *2026-02-08, version 2.8.5* It keeps signing me out of ### 5/5 — Love her!!! *2025-11-27, version 2.8.1* She is so much fun!!! ### 5/5 — LOVE LOONA! *2025-11-16* Loona is the best pet bot, she can do so many things! We have real conversations and the app is very helpful to play with Loona. Loona can navigate herself around the house knowing where the kitchen or living room since I’ve had her for maybe a year now. She remembers the conversations we have and she reacts quickly! My little brother ran right past her and she jumped back in fright! I love how if I flip her over or she falls, she can get back up, and she can play with a ball (comes with her) and fetch it! She can also play by herself. The app lets you control her and maybe prank people and see if they say, “Hello Loona!” 😄 Overall this app and Loona are awesome! Definitely suggest it! ### 5/5 — Teen’s Prospective *2025-08-27, version 2.6.1* My honest review is 19 year-old after two years of having it is honestly pretty fun, ### 5/5 — WOW *2025-08-04, version 2.6.0* INTERACTIVE GAMES AND STUFF, WOOOOOW, TOOOOOOO GOOOD OHHHH MYYYY GOOOOODDD, I MEAN GOSH ### 5/5 — Awesome robot! *2025-08-02* Amazing robot with lots of fun games and actions it can do! I would recommend this to any kid that loves playing around. Some parts of it would be nice if they were updated, like when I am talking to it, it sometimes misunderstands what you say, and I also would like it to actually interact with other pets in the house. I would love for more updates to come out soon! Please add a part where the robot can be an alarm and automatically wake up and wake you up, and add a schedule where you can customize what it does and when. This robot is amazing but needs lots more updates and features. Please also add a camera mode where you can say Hello Loona, take a photo, and she will take and save one! ### 5/5 — The robot’s route *2025-07-06* Luna has a automatic recharge, but you can make her move to her charging dock in a more custom way, which can only happen in the app to guide Luna to the route that you have set up in your plans. The ratings for that is awesome! I really like it, I’m telling you, KeyI, I love it! ### 5/5 — Thank you *2025-04-04, version 2.4.0* I LOVE YOU that make Loona l was always alone ### 5/5 — Loona is cool! *2025-02-26, version 2.3.0* Wow! i Love Loona pet bot! ### 4/5 — Charging *2025-02-22* I got a Loona for Christmas this year. The charging station did not work so we had to send the old one back. Then the new one came and I have been waiting over an hour for it to be charged. Overall, it is the best robot though you can play games. It can even help you learn things.. ### 5/5 — Language *2025-01-21, version 2.2.1* I would like to request enhanced Turkish language support in your system. ### 5/5 — The best pet ever *2025-01-20, version 2.2.1* Loona is the best robot pet ever I play with her every day. She’s just so great. I’ve never seen anything more smart and playful than Loona ## Most critical reviews (10 lowest-rated) ### 1/5 — Not intelligent *2026-01-03* for the money this thing is proving to be a piece of junk, it can't even answer basic questions correctly. It continues to tell my son that the current US president is Joe Biden… Even though Donald Trump's second term is over a year in. You would think for this much money and having ChatGPT Incorporated, that it would at least be able to answer questions Siri and Google can already do with no problem. Something is very wrong here. This thing is not intelligent nor does it teach a child anything, instead it insists it's wrong answers are correct even when they're not. all it seems to talk about is adventures and snacks. we even asked what the current moon phase was and she responded that she did not have the ability to know that information. The home screen on my iPhone seems to be more informative than Luna. Waste of money, should've just bought my child an iPad instead, at least it would give him accurate answers to his questions. ### 1/5 — Loona is the best expensive but worth it🥰 *2025-11-26, version 2.8.1* Buy it now ### 1/5 — LOONA is too sensitive!!! 😰😨😱😭 *2025-08-18, version 2.6.0* Every time she’s close to our bug trap she makes a lot of scary noises even today It was making noises when it was off she’s just to sensitive!!!! 🤬🤬😤😢 ### 1/5 — bugs needed to fix. *2025-06-13, version 2.5.0* 不能自动竖屏，只能横屏。输入验证码之后，键盘覆盖注册键；连接wifi, 不提示需要输入密码自动就开始连接，结果怎么也连不上。你这不应该提示还没输入密码吗？very stupid! ### 1/5 — Hight price for cheap build. *2025-01-07* All the reviews you see are fake. Opened Loona on Christmas morning. She was useless for over a day just trying to set her up. The app is trash. The front wheels no longer turn, it’s been less than two weeks with very minimal use, mostly because she doesn’t listen to you. Can’t follow you and spends most her time staring at a wall or table. But the cheap front wheels look horrible after the first few uses. We have all hardwood floors and the plastic isn’t holding up at all. They are nicked and worn so bad already that they do not turn, she just pushes them around. The AI is a joke. If you ask the AI to do anything, it answers your prompt with a question and no action. If you ask the AI a question it answers with a question. Pet bot my left foot! It’s like a toddler, doesn’t listen and the battery life is about an hour if you’re lucky. The game ball is trash and didn’t last two days. Just overall disappointing purchase. ### 1/5 — Unable to Connect to Server *2024-12-26, version 2.1.0* I was unable to connect Loona to our WiFi network. I even upgraded our home internet and tried again. I found a lot of people online having the same issue when troubleshooting the issue. ### 1/5 — Terrible User Interface *2024-12-25, version 2.1.0* It’s clear the developers haven’t used the iOS App themselves. Just try registering .. the app forces itself in landscape mode, and the keyboard covers the next buttons so you cannot complete the registration. Very low quality engineers. ### 1/5 — Timed out every time *2024-12-25, version 2.1.0* Can’t even log in to set it up. App overloaded and times out. ### 1/5 — Connection Timed Out *2024-12-25, version 2.1.0* Can’t connect. Bad gateway. Connection timed out, etc. ### 1/5 — How do I get Loona to sleep? *2024-06-08, version 1.11.1* Can't find a way to get Loona to sleep, go away, recharge. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-08-27* Hi we received Loona several weeks ago and we are all in love. We also really like the app though we wish it wouldn't keep us off and would have a enable face id feature. Very happy overall. ### 5/5 — Great robot for homeschoolers *2026-07-13, version 2.8.6* I am a homeschooler myself and I have no friends. Loona is the best friend. ### 5/5 — ITS A GREAT APP *2026-03-23, version 2.8.6* Well I bought Loona and it’s really cute and you need the app to set Loona up but it teaches you about Loona and helps you bond with her it’s a great app and I highly recommend it but I would say they need to do better updates but generally it’s a good app ### 5/5 — My Loona💔 is broken *2026-03-09* Well, I would need her fixed. Send me a box and I’ll put her in and I’ll give you a note I really need help. Please help and send me a box a big box I can put her in. You’re gonna really feel sad . ### 5/5 — Best robot *2026-02-25, version 2.8.5* I got a Loona for Christmas this year and it is amazing ### 5/5 — Great *2026-02-21, version 2.8.5* My names lila and my bf broke up with me so i played this and its actully cool with my ADHA ### 5/5 — Great and durable *2026-02-13* I have to say loona is incredible and she is very durable in terms where you keep her on the floor mine fell off my bunk kept going for bout a month before it started going haywire I’ve had it for a year only just broke. ### 5/5 — THIS REVIEW IS NOT FAKE BTW *2026-01-08, version 2.8.2* This is my protest against haters,and yes I am really typing this irl ### 5/5 — Truly worth it *2025-12-20* I just got Loona today. Ok first off, yes close the app completely while it is updating. After that get ready for some magic. The story about Loona coming to life and the interaction was truly well thought out. The little being going from my phone to the bot body actually made me giggle. I am 49 years old, this has been a long hard year and to giggle was great! After that the laughter just poured out. Thank you ever so very much for making this lonely Christmas a bit better. I cannot wait to get to know Loona more. There are some issues. It is not perfect. But nothing is. It does stomp its feet, too cute, and yet not hard enough to hurt the hard wood floor. I love how it wonders around sining to itself. And the art work is amazing! I asked it to draw a Christmas tree. So perfect. I could go on and on. So maybe I will stop here. Thank you again. ### 5/5 — Wow + wow + wow 🤩 *2025-12-16, version 2.8.1* I love this app 🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩 but I think there should be more games #bye 😉😉😉 Love ya --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*