# Hello Sitter \| Babysitters — user reviews > 55 indexed App Store user reviews of Hello Sitter | Babysitters by Hello Sitter LLC, rated 4.70/5 from 689 ratings. - Source: https://appshunter.io/ios/app/hello-sitter-babysitters/id1078973005/reviews - App overview in markdown: https://appshunter.io/ios/app/hello-sitter-babysitters/id1078973005.md - Rating breakdown: 5★ 588 · 4★ 59 · 3★ 15 · 2★ 5 · 1★ 22 ## Newest reviews (11 of 55) ### 4/5 — Great app - missing support for iOS dark mode *2019-12-12* The service is great, but the app is getting 4 starts and not 5 because lack of support for dark mode (can’t see the fonts) ### 2/5 — App broken *2019-11-02, version 1.84* Can’t authenticate on FB or with contacts ### 3/5 — Selection *2019-05-06, version 1.79* It’s so strange that you have to X out the sitters you don’t want instead of just choosing the one you do. Super confusing. ### 3/5 — Very useful but not very reliable *2018-11-06, version 1.78* This is super useful when it works, but babysitters often cancel the day of, so it's not something you can depend on. ### 2/5 — No service in Brooklyn *2018-10-30, version 1.78* Your website states that you cover New York City, Brooklyn and The Hamptons. However after app download, it turns out that Brooklyn is not covered. 🤷🏼‍♀️ ### 5/5 — Love this app! Makes parenting so much easier *2018-10-19* This is like uber for nannies. They have all been amazing- attentive, friendly and professional. It is clear that they are all well vetted. I love the flexibility and convenience of hello sitter and recommend it to all my friends! ### 5/5 — Flower girl *2018-09-22, version 1.78* Best babysitting app so far! ### 3/5 — Best thing ever for parents *2018-09-03* Do not hesitate to use this service. The process is flawless and the sitters are extremely professional. ### 5/5 — Holy Mackerel! Love love love. *2018-07-11* Wow! With HelloSitter, it was easier to book last minute sitters in New York City while on vacation than it is back home in Nashville with no app. I booked two sitters over the course of two days. Both responded and took my job offer within seconds of my posting the jobs — Before I even left for New York! Both sitters were awesome in every way. My husband and I loved that we could go out for “boring grown-up stuff” while great sitters took our girls to the Central Park Zoo and the Natural History Museum and pizza parlors (while we parents went to candlelight white linen spots.) The whole family was happy! ### 5/5 — User friendly and good matches *2018-05-22* App is very user friendly and the profiles of the sitters are clear. I like the rating reviews. ### 3/5 — Great idea but.. *2018-05-20* So, this app is wonderfully easy to use. However, I made a booking days in advance, the sitter confirmed and then cancelled in the middle of the night less than 12 hours before the booking. HelloSitter let me know I had time to rebook, but there are no guarantees that the sitters will accept and this leaves us in a lurch and out money as we booked tickets to a movie in good faith. I’ve contacted customer service through email and the app and I’ve not heard anything. If parents get charged for last minute cancellations (totally fair!) I think HelloSitter should also compensate parents who were cancelled on at the last minute. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful *2024-02-09, version 1.9.2* Cannot delete account or credit card information! This app is a hack waiting to happen!! Sends you spam by default. ### 1/5 — Needs a lot of work *2023-03-04* There are too many bugs to even make this work. Creating an account through FB doesn’t work and its wonky creative through apple. The time function doesn’t work for recurring bookings and you can’t message a sitter to “interview” them before booking as you can with other apps. Saw a sitter that looked good, but without the recurring function, won’t know if she is available for the multiple days I need and won’t just hire someone to watch my children without even messaging them first. Too bad. Had potential. **Developer response:** Hi, Word gamer, thank you for your feedback! It is very valuable to us and the user community. Indeed, we have improved the user experience a lot recently, so feel free to check it out and let me know if any of your concerns still apply. As for in-app interview, we don’t have that functionality by design. You can rely on sitter video and feedbacks, keep in mind Everest sitter who was interviewed by professional sitters and nannies. Anything else, feel free to drop a comment here or contact us at support@HelloSitter.com Thank you! ### 1/5 — Issues with billing *2023-02-28, version 1.9.2* Has issues with billing ### 1/5 — Not good for sitters *2022-11-04, version 1.9.2* No support for sitters and horrible pay. $18 when standard in nyc is $25-39 ### 1/5 — Unreliable *2019-07-05, version 1.79* I tried this service once and the sitter bailed 1 hour before she was supposed to come so our theatre tickets went to waste. ### 1/5 — “Available” sifters never accept the booking! *2019-01-03* I recently joined this site and I have as yet to book my first sitter! They give you a list of available sitters but then your “request” to book is never accepted. Also you don’t know for hours if any of the sitters you are trying to book will accept. So much for being able to get help on demand. Why do the sitters show themselves as being available at that time if they do t want to accept bookings! Useless app **Developer response:** Hi 123gator, thank you for your feedback! I understand your confusion. Indeed we try to do our best so the available sitters, and the ones you request, accepted it within minutes and that’s what usually happens, but can be different during peak hours or holidays. We apologize for the situation you faced. Kindly contact us at support@HelloSitter.com, and we will try to do our best to make things right next time. Thank you! ### 1/5 — Sitter cancelled and no support reply *2018-06-17, version 1.78* I’ve been waiting now 5 hours for support to contact me - I have no sitter for work tomorrow since their sitter confirmed and then cancelled. ### 1/5 — Terrible service *2018-05-31* In the beginning this service/app was good. Now unfortunately, the babysitters cancel last minute before you have a chance to book another sitter, they average around 15 minutes late, in other cases 45 minutes. They are NEVER on time. Customer service is non-existent. There is not a way to get a hold of them, you will go ignored. If you try to book a sitter and no one responds and you cancel, they will charge you $45 for simply cancelling. You are supposed to trust your children with these people???? ### 1/5 — Poor help *2018-05-23, version 1.77* I never got my problem solved. I just gave up. ### 1/5 — Not impressed *2018-05-16* Website says that you are booked once you select the sitters, since you will only see available sitters for that day. It also says that you can get a sitter in minutes. Funny, cause I “booked” at 10 am, and waited all day for a response, confirmation, or something. Only after I emailed customer service at 8 pm to see what was happening did they cancel my booking, with a stock text saying that no one was available. Not even a response to my email. Then why did they say those sitters were available? Would they have ever let me know, if I didn’t email myself. Now I’m screwed, because I wasted an entire day, while I could have been pursuing other leads. Thanks for being a big waste of my time!! DISAPPOINTING!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Flower girl *2024-03-11* All sitters are actually interviewed by Hello Sitter which makes me feel so at ease when booking their sitters! ### 5/5 — Love this app! Great sitters and easy! *2023-04-01* Nothing but raves for Hello Sitter. Downloaded and booked an awesome sitter for the next day — literally took two minutes. They have really good customer service too. ### 5/5 — Great App *2022-08-22* Very handy in finding local sitters last minute. ### 5/5 — Where have you been all my life 💛 *2022-03-27* What a fantastic service and super easy for stressed out parents! Game changer. ### 5/5 — Extremely impressive *2020-01-05, version 1.86* The slickest baby sitter booking experience I have ever encountered. Extremely impressive service. Super easy to book, reasonable fees and very competent sitters. I highly recommend Hello sitter and would definitely use them again. I only wish they were worldwide! ### 5/5 — Just what every parent needs *2019-08-22* I have used the app service twice over a one year period. That’s how often I need a baby sitter. The app is easy to use and I love how payment is taken care of via the app. Both sitters have been exactly what I needed. ### 5/5 — Great sitter app *2019-06-18, version 1.79* Easy to use. Provides the right information and shares reviews and videos of sitters. ### 5/5 — Good application *2019-04-17, version 1.79* Best app ### 5/5 — Great sitters *2019-01-12* So happy with this app I don’t even tell my fellow school moms about it! Really have loved the smart great people who have been pre-screened and feel it is a great value-FYI I always tip my sitters and suggest parents do the same for a job well done. ### 5/5 — Just tried this *2018-12-10* Sign up was easy, instant booking for an emergency last minute sitter. We will see how the experience actually goes. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*