# 番茄商城-Hello Tomato

> E-commerce platform for Chinese Canadians, offering diverse Asian products and fast delivery. (iPhone/iPad app by TOMATO E-COMMERCE INC..)

- Source: https://appshunter.io/ios/app/hello-tomato/id1465090031 (this page in markdown: same URL + `.md`)
- Developer: [TOMATO E-COMMERCE INC.](https://appshunter.io/developer/1465090030)
- Category: Shopping, Lifestyle
- Price: Free
- Rating: 3.50/5 from 2 App Store ratings · 52 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 37 MB
- Languages: English, Chinese
- Released: 2019-05-29
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/hello-tomato/id1465090031/reviews.md

## What is 番茄商城?

番茄商城是一个服务加拿大华人的生活购物综合电商平台，提供正品低价的购物选择、优质便捷的服务体验。支持信用卡、Paypal、微信、支付宝等多种支付方式。平台自营，商品质量保证；自建物流配送，24小时必达。

番茄商城产品包括来自中国、日本、韩国、东南亚等国家和地区上万种食品饮料、美妆、营养品以及电器百货，同时番茄商城也在不断扩展产品类别和数量，力求覆盖您生 活的每一个细节，让您轻松生活在加拿大，享受HelloTomato带来的便利和福利。
        
番茄商城 app 一款移动购物应用，具有商品搜索/浏览、评论查阅、商品购买、在线支付、订单查询、物流跟踪、晒单/评价、返修退换货等功能，为您打造简单、快乐的 生活体验。
        
【联系方式】
     
官网：http://www.hellotomato.ca        
官方微信：HelloTomato番茄商城
客服电话：416-335-1017
客服邮箱：help@hellotomato.ca

## Key features

- Wide selection of Asian products
- Quality and low prices
- Multiple payment options
- 24-hour delivery
- Order tracking
- Product reviews and returns

## Recent user reviews (10 of 52)

All indexed reviews: https://appshunter.io/ios/app/hello-tomato/id1465090031/reviews.md

### 1/5 — 购物车无法正常加载

*2025-02-26, version 3.3.2*

App界面变了，我以为会更好用。结果是购物车根本加载不出来，1秒显示加入购物车的商品后就变成一直是空白页。此外，番茄的货源越来越局限了！以前常卖的商品全都不在补货。袁鲜全线产品没了，火锅底料种类少得可怜。双汇也没了。感觉这样下去，很快就会面临老客户大幅流失。

### 1/5 — 没按照约定时间发货 跟客服讲也不回复

*2024-09-19, version 2.9.7*

真的很无语 高中的时候就开始用 现在上大学了还在用 原来就是冲着发货准时来的 结果现在发货不准时 已经推迟一天了 问客服什么情况 客服就是完全已读不回的状态 太搞笑了I'm really speechless. I started using it when I was in high school and I'm still using it now when I'm in university. I originally  use this application for the on-time delivery, but now the delivery is not on time. It's been delayed for a day. I asked the customer service what's going on, but the customer service just read it but didn't reply. It's so funny.

### 1/5 — Never add funds

*2023-07-09, version 2.9.3*

Please never add funds into the account, as you will not be able to completely deplete your funds. I have $47 credits in my account, I need to purchase exactly $47 after taxes, tips and fees to be able to use up these credits. If I spend $50, I am not allowed to first use these credits then use other forms to pay the remaining balance. 

Add more credits you ask? The lowest denomination is $50. 

It will be an infinite loop.

### 1/5 — 非常失望

*2023-02-03, version 2.9.2*

从12月到1月份试着下单了几次。 不得不说品质不稳定， 特别是购买的水果， 一次是柚子一个甜一个干了。 另外客服也很难联系上， 链接到微信上也很难沟通。 最让我震惊的是， 买了几个泡面， 一个1月份买的2月28号就过期， 一个1月中旬买的，月底就过期了。这是实在太离谱了！

### 1/5 — 充值后余额用不了

*2022-10-28, version 2.8.6*

之前充了一些钱，剩了十几块钱。再次购物结算的时候竟然用不了余额，因为一共$170多，直接显示余额不足，用不了。只有继续往里面充值才能继续用里面的钱。而且不能把里面的钱退回去。网购了这么久，这样的情况还真是第一次见。你们这样，谁还敢充值购物了。赶紧改！！！

### 5/5 — good

*2022-08-10*

Pursued over 15 times through bdbbuy app, fast delivery, fresh, hundreds options including meet, fruits, vegetables, snacks and beauty products. Pretty reliable!!!❤️

### 5/5 — 爱了，很棒的产品

*2022-08-10, version 2.8.6*

水果非常新鲜～很多网红零食，买到了高乐高和网红香蕉慕斯包

### 5/5 — 价格还挺低

*2022-05-10, version 2.8.6*

推荐使用，价格比超市低。

### 1/5 — 极其恶心的服务

*2022-01-24, version 2.8.5*

送的干菇濒临过期，买的水果居然都发黑了。跟客服反应了一下看看能不能帮我换，居然让我自己去他们仓库换。要是退的话还不包邮费。服务真的太恶心了。用了一次以后再也不会用了。实力劝退。

### 1/5 — 欠钱跑路

*2021-02-28, version 2.5*

欠钱跑路的垃圾公司垃圾老板

## Frequently asked questions about 番茄商城

### What kind of products does Hello Tomato offer?

Hello Tomato offers tens of thousands of products including food and beverages, beauty products, nutritional supplements, and electrical appliances and general merchandise. These items are sourced from China, Japan, Korea, Southeast Asia, and other regions. The platform is continuously expanding its product categories to cover various aspects of daily life.

### What are the payment methods accepted by Hello Tomato?

Hello Tomato supports a variety of payment methods to ensure convenience for its users. These include credit cards, PayPal, WeChat Pay, and Alipay. This diverse range of options aims to cater to the preferences of its customer base.

### How fast is the delivery service?

The platform boasts its own logistics and delivery system, promising a 24-hour delivery service. This commitment to fast delivery aims to provide a convenient and efficient shopping experience for customers across Canada.

### What features are available in the Hello Tomato mobile app?

The mobile app provides a comprehensive shopping experience with features such as product search and browsing, reading reviews, purchasing items, online payment, order inquiries, logistics tracking, sharing orders, and handling returns and exchanges. These functionalities are designed to create a simple and enjoyable shopping journey.

### Is Hello Tomato available outside of Canada?

Based on the description, Hello Tomato is specifically a comprehensive e-commerce platform serving Chinese individuals in Canada. It focuses on providing a convenient shopping experience for residents within Canada, with services like 24-hour delivery tailored to the Canadian market.

## Version history (last 5 releases)

### 3.5.9 — 2025-05-24

修复了一些问题

### 3.5.8 — 2025-05-22

修复了一些UI

### 3.4.2 — 2025-03-18

- 修复了UI兼容性问题

### 3.4.1 — 2025-03-11

- 修复了UI兼容性问题

### 3.4.0 — 2025-03-08

- 新增了配送费提醒在购物车 
- 修复了UI兼容性问题 
- 修复了积分+余额支付选择 
- 增加了余额自定义充值 
- 修改了更容易区分的团购TAG颜色 
- 修改了cart的部分UI 
- Tommy在除虫（Debug）

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*