# HelloBPCL — user reviews > 44 indexed App Store user reviews of HelloBPCL by Bharat Petroleum Corporation Limited, rated 2.00/5 from 448 ratings. - Source: https://appshunter.io/ios/app/hellobpcl/id6755145577/reviews - App overview in markdown: https://appshunter.io/ios/app/hellobpcl/id6755145577.md ## Newest reviews (12 of 44) ### 4/5 — Could be better *2026-08-18* UI isn’t intuitive. I have to struggle to find where I can find past gas booking history. Images are overwhelming and masking real text labels. Text labels also can be revised to be more meaningful. ### 4/5 — Very good. *2026-08-04* When we are trying to login after a gap, let’s say one Month the app is forcing us to change MPIN. Is this mandatory? If this is regarding security well and good other wise it’s annoying. ### 4/5 — Online payment *2026-07-10* Kindly make online payment easier. Instead of barcode scanning it should be go to UPI app. It’s difficult to scan and pay on same mobile. **Developer response:** "Hi Jerome jerry , We are happy to hear your feedback. BPCL is committed to delivering an energizing experience to you. Kindly tell us at support@hellobpcl.in what we can do to turn it into a 5-star experience for you. Also, spread the word and invite your friends and family to experience Hello BPCL. - Bharat Petroleum Corporation Limited" ### 4/5 — Can be better *2026-06-25* Screenshot doesn’t work in the app. Please provide it so that the customer can take a screenshot of his booking number and payment details. **Developer response:** "Hi Sir/Ma'am , We are happy to hear your feedback. BPCL is committed to delivering an energizing experience to you. Kindly tell us at support@hellobpcl.in what we can do to turn it into a 5-star experience for you. Also, spread the word and invite your friends and family to experience Hello BPCL. - Bharat Petroleum Corporation Limited" ### 2/5 — Interface experience is totally worst *2026-06-20* The app experience is quite confusing. There are two separate apps for what appears to be the same purpose, making it difficult to manage personal and business activities efficiently. Additionally, there is no clear or simple process to view and use wallet or reward balances. The reward redemption journey is complicated and frustrating, and many users may give up before they can actually use their rewards. It sometimes feels as though the app is designed in a way that discourages users from availing the benefits they have earned. A simpler, more transparent, and user-friendly interface would greatly improve the overall experience. ⭐⭐☆☆☆ **Developer response:** "Hi Sethikukna, We are happy to hear your feedback. BPCL is committed to delivering an energizing experience to you. Kindly tell us at support@hellobpcl.in what we can do to turn it into a 5-star experience for you. Also, spread the word and invite your friends and family to experience Hello BPCL. - Bharat Petroleum Corporation Limited" ### 1/5 — Gas booking is cancelling automatically *2026-06-15* As lot if people complaint the app is logging me ou within one or two days if u try to religion again and if I booked a cylinder then that booking is also getting cancelled always these apps are ment for easy bookings but this app makes my life hard now u need to go to the agency to book my cylinder one of the useless app I have ever seen **Developer response:** Hi Sir/Ma'am, We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-128058 in your mail. - BPCL Customer Support ### 1/5 — Error loaded App *2026-06-14* So many errors, so many glitches, no way to reach customer service, no useful response on the “help chat”, no replies received despite a dozen emails sent to BPCL. I am really ashamed to see that a well known public sector company like Bharat Petroleum has such abysmal digital systems and processes, and even more alarming is the fact that they have totally broken grievance redressal system. No officer is being held accountable for such a pathetic digital mobile application on which millions of ordinary citizens are dependent for their essential cooking gas needs. **Developer response:** Hi Anupam , We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-128055 in your mail. - BPCL Customer Support ### 1/5 — Login issue *2026-06-11* Even login is not working and throwing page not found error. Why are you developing a app when even basic login functionality is not working. Fix or leave from the earth.. **Developer response:** Hi Arul, We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-128038 in your mail. - BPCL Customer Support ### 1/5 — App is not working *2026-06-11* After deleting the app and reinstalling it from the App Store, I am still unable to log in on my device. However, when I try logging in on another device, it works successfully. Could you please let me know why it is not working on my device? **Developer response:** Hi Arvind , We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-128035 in your mail. - BPCL Customer Support ### 1/5 — Unable to use this App at all *2026-06-07* This is totally useless app. I got the BPCL voucher and redeemed and also added money here. now my hard earned money is blocked by Hello BPCL and I am unable to use that money. Tried contacting customer care but no response. How to get my own money back which is held by Hello BPCL app. **Developer response:** Hi Sir/ma'am , We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-128021 in your mail. - BPCL Customer Support ### 1/5 — Poor Development *2026-06-06* I am writing to report a serious issue encountered while using your new app today. I completed a gas refill booking and the payment was processed successfully. However, after payment the app instructed me to note down the booking ID but did not allow me to take a screenshot of the confirmation screen, and I did not receive any acknowledgement message (SMS, email, or in-app notification). As a result, I have no proof of the transaction or booking reference. This situation is unacceptable for a consumer-facing application for the following reasons: • Lack of a visible, copyable booking ID prevents customers from tracking or verifying their booking. • Blocking screenshots removes a basic method for preserving transaction evidence. • Failure to send an acknowledgement message leaves customers uncertain whether payment was recorded or the booking was placed. Please investigate this matter urgently **Developer response:** Hi Raghuljan , We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-128014 in your mail. - BPCL Customer Support ### 1/5 — My voucher not showing in updated version. *2026-06-06* 1500 lost because app updated but no one response on call center and app has no option to connect **Developer response:** Hi Sumit Munjalqq , We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-128008 in your mail. - BPCL Customer Support ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst Delivery Service *2026-08-18* Extremely poor delivery service. We have to repeatedly beg the distributor to deliver the cylinder, even after placing the booking on time. Delivery is unnecessarily delayed, and there is no proper communication or accountability. Customers should not have to keep following up for a basic essential service. Very disappointing experience.  App and online booking and payment service is really good ### 1/5 — A digital torture device disguised as an LPG app *2026-08-02* If the goal of this app was to crash, crash again, and force users into an infinite OTP-and-redirect loop, congratulations—10/10. It cannot process a simple eKYC or payment without kicking you out, freezing on black screens, or demanding companion apps that refuse to launch. It takes 2 minutes at a physical gas agency to do what this app fails to achieve after 50 attempts. Complete software trash. Fix your servers and test your builds before launching them on the public. ### 1/5 — 1 Star *2026-07-29* I booked an LPG cylinder from BPCL on 7 July, but my vendor was changed without any prior notice. After waiting for several days, I contacted the new vendor to ask about the delivery. They informed me that they would not deliver to my location and asked me to come to their office and collect the cylinder myself. Since I had already made the payment online, I requested a cancellation and refund. However, I was told there is no cancellation policy for online payments. When I spoke to the vendor, Manjiri & Company, Ghatkopar West, they said they could not do anything because it was a government policy, and even they were not getting any support from the authorities. This has been a very disappointing experience. Customers should not be forced to collect cylinders themselves after paying for home delivery, and there should be a fair cancellation and refund process when the service cannot be provided. **Developer response:** Hi Nitin Barve , We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-132868 in your mail. - BPCL Customer Support ### 1/5 — Delivery experience is worst *2026-07-18* The delivery personnel are consistently very rude and unprofessional. Their behavior often makes it feel as though they are doing us a favor by delivering the order. On top of that, they repeatedly ask for extra money, which is inappropriate and makes the overall experience very unpleasant. I request you to look into this matter and take the necessary action to improve your delivery service. **Developer response:** Hi Sir/Ma'am , We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-132800 in your mail. - BPCL Customer Support ### 1/5 — Requests are not getting processed *2026-07-04* I have initiated request for double bottle connection, its been more than a week and still it is not yet processed. Tried calling in customer care number but that is also not getting connected. No support and not able to raise request in app. Worst app. ### 1/5 — Pathetic UI and waste of time. *2026-06-29* Using this app is waste of times. Apps are there to make life easy. This app makes everything complicated. There is no option to cancel the bookings made. Also the complaint part doesnot work at all. The feel is pathetic. Feels like a college project of under graduate students. **Developer response:** Hi Sanu , We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-129752 in your mail. - BPCL Customer Support ### 1/5 — Lpg cylinder was not delivered *2026-06-27* I booked a gas cylinder more than a week ago, but it has still not been delivered. I have raised a complaint multiple times, but each complaint is being closed without delivering the cylinder or providing any intimation or update. This is causing significant inconvenience. Kindly look into this issue, ensure the cylinder is delivered as soon as possible, and provide a proper resolution instead of closing the complaint without action. **Developer response:** Hi Sir/ma'am , We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-129747 in your mail. - BPCL Customer Support ### 1/5 — Response to BPCL *2026-06-17* The ‘human’ response received from Developer is same as what you would see from ‘Chat Bot’ response. BPCL has been notified of the endless Token expiry, repeated registration, uninformed daily and monthly limit of fuel purchase and poor redemption. Nothing works expected automated reply in Hindi and English - customer could not be reached andissues are resolved ### 1/5 — Worst service *2026-06-16* Very poor customer experience. My LPG cylinder booking was cancelled after 12 days without any notification. The distributor later informed me that biometric verification was required, which I completed successfully. After verification, I made a new booking and paid online. Surprisingly, this booking was also cancelled without any communication, and there has been no clear update regarding the refund. The app provides very limited support, and getting a proper explanation is difficult. Customers should not have to repeatedly visit the distributor or chase support for essential services like LPG delivery. Hoping BPCL improves communication, support, and transparency in handling bookings and cancellations. **Developer response:** Hi Pandya, We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-128203 in your mail. - BPCL Customer Support ### 1/5 — Worst Delivery Service *2026-06-15* Very disappointing experience. I booked a BharatGas cylinder twice, but both bookings were canceled by the distributor without any delivery attempt or contact. There is also no notification when a cylinder is delivered or a booking is canceled, leaving customers unaware of the status. Additionally, the app logs out automatically every few days, requiring repeated sign-ins. Please improve both the service accountability and the app experience. ## Most praised reviews (10 highest-rated) ### 5/5 — Very good service from BPCL *2026-08-17* I recently processed a consumer name change and faced some delay. Then contacted BPCL Kochi office and received excellent customer care support. The staff was highly helpful and efficient. Additionally, the BPCL mobile app is incredibly user-friendly and makes booking cylinders completely hassle-free. However, the local distribution agency definitely needs to improve its service quality and delivery efficiency. Great backend support, but ground-level execution can be better. ### 5/5 — app not responding *2026-08-15* This new app is not responding at all and not going beyond the language screen despite being connected to to a stable high speed internet connection and I can't book my gas now. The previous BPCL app was far better. Please fix it ASAP. ### 5/5 — Excellent Service & Reliable Gas Supply ⭐⭐⭐⭐⭐ *2026-08-09* I’m very impressed with BCPL’s gas cylinder refilling service. The entire process has been smooth, quick, and hassle-free, with excellent coordination and timely service. What is particularly appreciable is that even during the recent Iran–US conflict and the uncertainties around fuel and gas supplies, BCPL managed their operations smoothly and continued providing reliable service without major disruption. This shows their excellent planning, commitment, and dedication towards their customers. ### 5/5 — Excellent app *2026-08-02* I can’t believe from standing in queue to getting the lpg delivered via app definitely our country is going in right directly the app is so easy to use I am using it since past 5 years ### 5/5 — Home requirement LPG *2026-07-27* Your previous app was user friendly. Unable to book our domestic requirement. Revert back to your previous app **Developer response:** Hi Shetty , We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-128017 in your mail. - BPCL Customer Support ### 5/5 — Easy and convenient *2026-06-23* The app works well and all options from booking to payment is quick. **Developer response:** "Hi Sir/Ma'am , We are extremely happy to know you had a great experience with BPCL. It motivates us to keep energizing lives through our offerings. Kindly spread the word and invite your friends and family to experience Hello BPCL. - Bharat Petroleum Corporation Limited" ### 5/5 — Awesome app *2026-06-22* Nice app to use for many features such as Bharat gas booking etc. and also in recent version that logout after 2 days issue is fixed now. **Developer response:** "Hi Akshay , We are extremely happy to know you had a great experience with BPCL. It motivates us to keep energizing lives through our offerings. Kindly spread the word and invite your friends and family to experience Hello BPCL. - Bharat Petroleum Corporation Limited" ### 5/5 — LPG services *2026-06-10* Excellent service even during a crisis time keep it up **Developer response:** "Hi Surigowda , We are extremely happy to know you had a great experience with BPCL. It motivates us to keep energizing lives through our offerings. Kindly spread the word and invite your friends and family to experience Hello BPCL. - Bharat Petroleum Corporation Limited" ### 5/5 — Awesome *2026-06-04* Getting all services very gently. Gas Delivery will given in 0.10 days . Very gent and polite staff answering all my queries with correct guidance. **Developer response:** Hi Anil Kumar , We regret the inconvenience caused to you. You can contact our customer care 1800224344 to understand the process get this issue resolved. Do let us know on support@hellobpcl.in . Please include token no.-128001 in your mail. - BPCL Customer Support ### 5/5 — Easy n Fast *2026-05-27* Applications upgrade to Faster and Easier way to operate --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*