# HelloPackage — user reviews > 83 indexed App Store user reviews of HelloPackage by Package Solutions, Inc., rated 3.50/5 from 52 ratings. - Source: https://appshunter.io/ios/app/hellopackage/id1448697740/reviews - App overview in markdown: https://appshunter.io/ios/app/hellopackage/id1448697740.md - Rating breakdown: 5★ 32 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 20 ## Newest reviews (10 of 83) ### 1/5 — Buggy, terrible customer service *2026-01-07* The app is super buggy. The notifications can be delayed. Customer service is pretty terrible. The service, in general, when it works is fine. But in the 1 in 10 packages where there is an issue, it’s terrible. **Developer response:** Thank you for sharing this feedback — we’re sorry to hear about your experience when things don’t go as expected. Notifications can occasionally be delayed depending on how packages are checked in, and we’re actively working to improve reliability and delivery performance. When an issue does happen, we agree that the resolution experience matters most — and it sounds like we missed the mark here. We’d really appreciate the opportunity to look into the package that had trouble and help make this right. Please reach out to our support team at support@hellopackage.com , or through the Help section in the app, so we can assist directly. ### 1/5 — What’s wrong with this absolute garbage app *2025-12-20, version 10.3.0* First off, the drivers don’t log the package - and why would they? They are busy delivering everyone’s stuff, and this system makes them log and snap pictures of each individual package to log it correctly. As a result, the app doesn’t know there’s a package that’s been delivered. So I need a manual code. But the app doesn’t load - for 12 months now. So instead, I have to chat with the idiotic bot to get a code every time. Which is like a 10 minute process. Just to get a code to get in and search through piles of packages to find what has been shipped to me. The kicker? I’m not even shipping stuff to this stupid solution of a package room, but because the drivers know it exists, they dump everything there. Would not recommend. ### 1/5 — Horrible execution *2025-12-18, version 10.3.0* This company has the most lazy, cobbled together technology possible. Almost always a problem getting a package. Tried to pickup my latest package 3 times now and still can’t get access. I will NEVER move to a building that uses HelloPackage. ### 1/5 — One of the worst apps I’ve ever encountered *2025-12-18* If I could give this app a -100 out of 10 I would but unfortunately one is the lowest it will go. It is one of the worst designed apps on this store. It needs a complete re-haul. I can’t tell you how many times it kept giving me error when I tried to sign in with email or phone number. Please do better and actually listen to the reviews. ### 1/5 — Doesn’t work at all *2025-12-16, version 10.3.0* The app used to work fine for me, but not I cannot login at all. I just get an error saying “login failed” ### 1/5 — Doesn't work *2025-12-13, version 10.3.0* Apps never works always says login fail. I always have to use the website ### 1/5 — Won’t let me log In *2025-12-07, version 10.3.0* The app all of a sudden won’t let me log in, it just keeps saying login fail, went online and it let me log in. So there is definitely a software issue for there app. ### 1/5 — App login doesn’t work *2025-12-05, version 10.3.0* App is terrible. It doesn’t update deliveries and will now not allow me to login. I have defaulted to using the website on a browser on my phone. ### 1/5 — Awful experience *2025-12-04, version 10.3.0* Since my building swapped to use HelloPackage I’ve had 3 packages delivered. 2/3 times I’ve had to contact HelloPackage support because I didn’t receive a code to enter the room and because their app doesn’t work to retrieve a code using the tracking number. Awful experience using this service. Wish they’d never swapped from the perfectly functional Amazon Locker. ### 1/5 — Unusable app *2025-11-20, version 10.3.0* This app is maddening. It constantly logs you out and won’t let you log back in— phone number and email not recognized, incorrect verification code, etc. You’ll get notifications of a package delivery, but when you log in (if you can even get that far), it has no packages listed. Zero stars. ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash *2026-06-17, version 10.6.1* Awful broken mess that won’t let you select a carrier. Scam. ### 1/5 — Horrible app *2026-05-14* It won’t let me sign in. Says my information is wrong. I kept resetting me password but wouldn’t work. **Developer response:** Thanks for flagging this — you were right, and we've since fixed the login issue you ran into. If you're open to giving the app another try, we'd really appreciate it, and please reach out to support@hellopackage.com directly if you hit any more trouble. We want this to work as well as the website does. ### 1/5 — Terrible app *2026-05-11* I can’t even log into the app anymore, but the website works fine. Why don’t you just pull this heaping pile of mess out of the App Store already? **Developer response:** Thanks for flagging this — you were right, and we've since fixed the login issue you ran into. If you're open to giving the app another try, we'd really appreciate it, and please reach out to support@hellopackage.com directly if you hit any more trouble. We want this to work as well as the website does. ### 1/5 — This app is the WORST! *2026-05-07* I’ve been forced to use this app for the last 18 months since moving to a new apartment complex if I wish to retrieve any package deliveries. For the last several days, I can no longer even sign into the app. SonIso I follow the reset password feature and create the umpteenth new password this week via the website (and can successfully login there) but when I return to the app itself, i cannot sign in. The app features to just use my phone number and just use my email address don’t recognize either of those. Yet I can successfully send myself the reset email to that same email address. Please fix this problem. Then work on the fact that your system is constantly telling me i moved the wrong package when I retrieve my packages. Perhaps because I have to dig through so many packages to find the one with my name on it. This is easily the messiest package retrieval system I’ve ever encountered. ### 1/5 — Amateur execution; distasteful; disgraceful *2026-04-15* I can’t even login in using the app for days; these geniuses didn’t enable autofill on the email field in their login page. The app keeps you “logged in” even when it’s literally showing null user and isn’t able to fetch any data. **Developer response:** Thanks for flagging this — you were right, and we've since fixed the login issue you ran into. If you're open to giving the app another try, we'd really appreciate it, and please reach out to support@hellopackage.com directly if you hit any more trouble. We want this to work as well as the website does. ### 1/5 — The app does not work *2026-04-07* Continually shows login failure error message. Would not recommend. **Developer response:** Thanks for flagging this — you were right, and we've since fixed the login issue you ran into. If you're open to giving the app another try, we'd really appreciate it, and please reach out to support@hellopackage.com directly if you hit any more trouble. We want this to work as well as the website does. ### 1/5 — Poor Service *2026-04-02, version 10.3.1* Poor customer service. Driver delivered my package but I didn’t get a code. I have tried three times to get a one time code. Provided tracking number and uploaded a picture. Still no response after contacting them three times. Of course no way to talk to a person ### 1/5 — Doesn’t work *2026-03-17* Have been stuck on unable to login after the first month of use went back and forth with their support in emails to no avail. Wish my apartment complex did not use this app. There’s no way this is a difficult thing to fix. **Developer response:** Thanks for flagging this — you were right, and we've since fixed the login issue you ran into. If you're open to giving the app another try, we'd really appreciate it, and please reach out to support@hellopackage.com directly if you hit any more trouble. We want this to work as well as the website does. ### 1/5 — Doesn’t work *2026-02-26* Won’t let you log in and if you do it’s a white screen. Had it for almost two years and it never got solved. :( it doesn’t work at all. **Developer response:** Hi — I’m really sorry to hear you’ve been dealing with this for so long. That’s definitely not the experience we want anyone to have. To get this fully resolved, please reach out to our support team directly at: https://hellopackage.com/support/ Once submitted, our team can review your account, identify what’s causing the login/white screen issue, and resolve it from our end as quickly as possible. If you’ve already submitted a request in the past, please send another note referencing the previous issue so we can prioritize it appropriately. We’ll make sure this gets properly addressed. ### 1/5 — Horrible app *2026-01-08* I know you be deleting my reviews, your app is trash **Developer response:** Hi — we’re sorry to hear about your experience. We want to help get this resolved. App Store reviews aren’t deleted by us, but we do take feedback seriously. Please contact our support team directly so we can look into what’s going on with your account and the app. You can reach us anytime at support@hellopackage.com or through the Help section in the app. We’ll make this right. ## Most praised reviews (10 highest-rated) ### 5/5 — Great support *2026-06-25, version 10.6.1* If package isn’t checked in correctly, the support team is great at assisting with generating a code for you and/or helping you find your package. ### 5/5 — New Version *2025-12-29, version 10.3.1* This app makes it easy to tell my new codes from my old codes and when Amazon does not scan my packages in it’s easier to get an emergency code or open a support ticket. This is more than I’ve gotten with lockers. ### 5/5 — Gets the job done *2025-12-19, version 10.3.0* When I moved into my apartment earlier this year, it was my first time hearing of HelloPackage. Not going to lie, it definitely took some time getting used to. But now I greatly prefer it over Parcel Pending and other package lockers. I primarily rely on the text and email notifications but the app has some extra features that come in handy when you need extra help. Reviewing history, contacting support, and requesting a new code are especially more convenient from the app imo. ### 5/5 — Used it for few years *2025-12-19, version 10.3.0* Works well to get packages ### 5/5 — Does what it needs to *2025-12-18, version 10.3.0* It does what it is supposed to do. Nice! ### 5/5 — Great App! *2025-12-18* HelloPackage makes package management effortless. The iOS app is super easy to use, keeps everything organized, and sends timely notifications so nothing gets missed. It’s a huge time-saver for both residents and property teams—clean, intuitive, and reliable. Highly recommend! ### 5/5 — HelloPackage is awesome *2025-12-18, version 10.3.0* I am so glad my complex added this package delivery room. So much better than previous. ### 5/5 — Hello Package is good for my mental health *2025-12-18* As a leasing consultant, it can be very difficult to try to keep up with resident packages. Having a dedicated secure location for residents to retrieve their packages has helped us tremendously. I wouldn’t have it any other way! ### 5/5 — Cool Package System *2025-12-18, version 10.3.0* This is a cool system! Ideal solution for any property manager and staff to handle package deliveries! ### 5/5 — JAS *2025-12-18, version 10.3.0* Friendly service Attention to detail Responsive --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*