# Help Lightning — user reviews

> 14 indexed App Store user reviews of Help Lightning by Help Lightning, Inc, rated 4.08/5 from 26 ratings.

- Source: https://appshunter.io/ios/app/help-lightning/id867775336/reviews
- App overview in markdown: https://appshunter.io/ios/app/help-lightning/id867775336.md
- Rating breakdown: 5★ 17 · 4★ 4 · 3★ 0 · 2★ 0 · 1★ 5

## Most critical reviews (10 lowest-rated)

### 1/5 — Worst messaging app ever

*2025-05-12*

This is the worst messaging app ever. The app takes long to load, constantly crashes while typing messages and doesnt allow you to view messages when offline. We are forced to use this at work and its so frustrating that I rather use email instead

### 1/5 — Not usable

*2020-01-29*

I have an account on my PC , which is not very portable so I downloaded the app. The app installed but tells me I have the wrong user name or password. I literally used the app to change the password and it still give me the same error. There is no help button or contact for help on the pc. Ironic for a program that is supposed to help troubleshoot remotely. Do not reccomend.

### 1/5 — How do u sighs

*2014-05-28*

Da FUQ I can't sign up

### 3/5 — Needs Improvements

*2020-09-15*

Needs improvements in particular around the DND period. Suggest allowing a DND time period setting (eg. 6pm-8am) and per day of the week rather than the current option for next 4hrs etc. We do not work 24/7 and need to be able to “switch off”. Thanks.

### 4/5 — Great use of technology

*2019-03-27*

I work for a large multinational service company, providing remote support for our field technicians.  We’re currently piloting this app and it’s going to really enhance our ability to communicate. The paid version gives you the ability to work with documents (like wiring diagrams) and images as well as live video and screenshots. Very powerful. Seems to perform well with limited bandwidth.

### 5/5 — Great features for remote troubelshooting

*2023-10-25*

Being able to “reach into” the technician’s video feed is a game changer.

### 5/5 — The Future of Assisted service

*2020-08-12*

I work for a major tech company providing production printing support. With over 400 Techs at different skill levels HelpLightning is bridging the Knowledge gap in the industry. With this CV19 the App is helpful as well.

### 5/5 — Great!

*2017-06-21*

I can finally help my mom fix her computer!

### 5/5 — Amazing app!!!

*2016-06-01*

How do they do that?

### 5/5 — Very cool.

*2016-03-20*

Looking forward to seeing where they go with this!

## Most praised reviews (4 highest-rated)

### 5/5 — Great app

*2015-10-08*

Very efficient and user friendly.

### 5/5 — Impressive app

*2015-10-08*

Very innovative and helpful. Did a lot for me and my co-workers.

### 5/5 — HelpLightning

*2015-10-08*

Love it! Makes collaborating on work much easier.

### 5/5 — This app!

*2015-10-08*

This app was super convenient and even better it was free! Highly recommended to me by an employee. Nice work.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*