# HelpCrunch Inbox — Customer Communication Tool > Customer communication and lead capture tool for businesses. (iPhone/iPad app by HelpCrunch Corporation.) - Source: https://appshunter.io/ios/app/helpcrunch-inbox/id1499873238 (this page in markdown: same URL + `.md`) - Developer: [HelpCrunch Corporation](https://appshunter.io/developer/1305324551) - Category: Business, Productivity - Price: Free - Rating: 5.00/5 from 2 App Store ratings · 12 written reviews indexed - Age rating: 4+ - Requires: iOS 17.0 · 20 MB - Languages: English, Ukrainian - Released: 2020-03-17 - Data updated: 2026-06-05 - Monetization: ad-supported - User reviews in markdown: https://appshunter.io/ios/app/helpcrunch-inbox/id1499873238/reviews.md ## What is HelpCrunch Inbox? HelpCrunch app lets you stay connected with your customers anywhere and anytime. • Talk to your customers on the go • Capture leads proactively • Market your products and delight customers with a speedy service • Assign team members or departments to chat • Get all contact details • Send email follow-ups right from the chat • Assign statuses to your conversations • See who's online among your customers • Instantly show or hide your HelpCrunch chat widget • Change your team availability (online/offline) • Set up notifications you want to receive Easy navigation and responsive design make interactions smooth and hassle-free. ## Key features - On-the-go customer chat - Proactive lead capture - Team chat assignment - Email follow-ups from chat - Conversation status assignment - Customer online status visibility - Customizable notifications ## Recent user reviews (10 of 12) All indexed reviews: https://appshunter.io/ios/app/helpcrunch-inbox/id1499873238/reviews.md ### 5/5 — Nice app *2025-08-06, version 1.21.2* Good addition for the web version ### 3/5 — Перестали приходити сповіщення *2025-05-21, version 1.21.2* На жаль, перестали приходити сповіщення на телефон і так втрачаються чати. В налаштуваннях все увімкнено ### 1/5 — Can’t rotate on iPad *2023-11-08* App won’t rotate on iPad so it’s doing my fingers in trying to use he tiny keyboard ### 2/5 — Russian or Ukrainian interface *2023-01-11, version 1.20.2* Need to add Russian or Ukrainian interface. And add email to Basic (500emails). Уведомления стали приходить с большими задержками 1-2 часа. ### 1/5 — Андрій Бондаренко *2022-08-08, version 1.20.1* Програма дуже складна в користуванні і побудована нелогічно до звичної людської логіки. ### 5/5 — Однозначно задоволені та можем рекомендувати *2022-05-26, version 1.20.1* Перейшли на helpcrunch і не пошкодували. 1. Зручний інтерфейс, самостійна реєстрація та налаштування. Ваша база знань не тільки допомагає знайти відповіді, але й надихає на створення власної, продумано все зроблено. 2. Підключили до сайту та додатків за пару хвилин 3. Гнучкі налаштування віджетів, абсолютно все налаштували за потребами. 4. Створили базу знань і вже побачили результат розвантаження колцентру Дякуєм Команді за оперативну тех.підтримку і клієнтоорієтованість. Вже реалізували доопрацювання за нашим проблемним питанням. Продукт. Окреме ДЯКУЄМ за підтримку українського бізнесу та спеціальні тарифи. ### 3/5 — Уведомления не приходят *2022-05-18, version 1.20.1* Все работало хорошо но последнее пару дней уведомления вообще не приходят! iPhone 12 pro max ### 5/5 — Найкраща заміна всіляких «живо».. *2022-05-17, version 1.20.1* Відмінна і оперативна тех підтримка. Просте налаштування. Віджет для сайту - не гальмує його роботу. Усі необхідні інтеграції. Класно що проект активно розвивається і додається функціонал. Одна з найліпших інтеграція з фб та інст. Успіхів вам! ### 1/5 — Can’t log in *2022-03-18, version 1.20.1* Every time I login on the app it goes back to the login page ### 1/5 — Terrible! *2020-07-18, version 1.18.2* The last update has so many bugs! The app constantly kicks me off after every time I reply to one of our customers. Sometimes when it kicks me out I even have to re-log in. It is very frustrating to have to answer a questions then get kicked out and repeat especially when our company gets busy! It takes forever to load and even after it loads I get a blank white screen that says all chats are closed when they are not! Also the notifications on this are never accurate! Terrible app! If our company wasn’t requiring us to use I would delete! ## Frequently asked questions about HelpCrunch Inbox ### Does HelpCrunch Inbox have ads? Yes, HelpCrunch Inbox contains advertisements. This is common for free business tools that offer extensive features. ### What devices does HelpCrunch Inbox support? HelpCrunch Inbox is available for iPhone, iPad, and iPod. It is designed for mobile use across Apple devices. ### How often is HelpCrunch Inbox updated? The latest version of HelpCrunch Inbox is 1.21.2, last updated on December 13, 2024. This indicates regular updates to improve functionality and reliability. ### What is the age rating for HelpCrunch Inbox? HelpCrunch Inbox has an age rating of 4+. This suggests it is suitable for a wide audience, including younger users, though its primary function is for business use. ### What are the main benefits of using HelpCrunch Inbox for businesses? Businesses can stay connected with customers anywhere, capture leads proactively, and market products with speedy service. Team members can be assigned to chats, and follow-up emails can be sent directly from the chat interface. ### Can I assign conversations to specific team members in HelpCrunch Inbox? Yes, you can assign team members or departments to specific chats within HelpCrunch Inbox. This helps in organizing customer interactions and ensuring efficient handling of inquiries. ### Does HelpCrunch Inbox offer a free trial or paid tiers? HelpCrunch Inbox is available for free. The provided data does not indicate any paid tiers or subscription models, suggesting a free service supported by ads. ## Version history (last 5 releases) ### 1.12.4 — 2026-06-01 - Improved chat search experience. - Added support for opening links and copying customer profile data. - Fixed an issue with changing the status of closed chats. - Bug fixes and UI improvements. ### 1.21.3 — 2026-04-01 What’s New Chat Search: Added the ability to quickly find specific conversations within the app. Message Reliability: Fixed an issue where chat messages could occasionally disappear. UI Improvements: Resolved a bug where "Welcome Messages" were incorrectly displayed as customer messages. Performance & Stability: Minor bug fixes and internal optimizations for a smoother experience. ### 1.21.2 — 2024-12-13 Bug fixing, stability improvements ### 1.21.1 — 2024-06-19 Resolved an issue where text typed in the iOS app would disappear when a message was sent from a web account. This fix ensures that all text remains intact when sending messages in any chat by any agent. ### 1.21.0 — 2024-06-14 We're always working to improve your experience with HelpCrunch Inbox through new features and fixes. Here's what you'll find in the latest update: Minor Bugs and Improvements: To make the app even better, we've made some under-the-hood improvements and squashed some pesky bugs. Your app experience should now be smoother and more stable. Ukrainian Localization Added: Вітаємо! HelpCrunch Inbox is now available in Ukrainian. Enjoy a more personalized app experience with the addition of Ukrainian language support. We appreciate your feedback and are here to make your app experience better with each update. If you enjoy using HelpCrunch please consider leaving us a review. ## Apps similar to HelpCrunch Inbox | App | Rating | Price | Category | | --- | --- | --- | --- | | [MightyCall Classic](https://appshunter.io/ios/app/mightycall-classic/id698713196) | 3.8 (197) | Free | Business | | [EKIPAZH Partner](https://appshunter.io/ios/app/ekipazh-partner/id6698900459) | — | Free | Business | | [Binotel Online Chat](https://appshunter.io/ios/app/binotel-online-chat/id1633049975) | 5.0 (3) | Free | Business | | [HelperHat – Live Chat Support](https://appshunter.io/ios/app/helperhat-live-chat-support/id6566171434) | 5.0 (2) | Free | Business | | [Arbeittech Serviceman](https://appshunter.io/ios/app/arbeittech-serviceman/id6736615683) | — | Free | Business | | [hub – The All-In-1 App](https://appshunter.io/ios/app/hub-the-all-in-1-app/id6503480651) | — | Free | Business | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*