# Helpdesk for Zammad — Unofficial mobile agent app

> Unofficial mobile agent app (iPhone/iPad app by Bas Jonkers.)

- Source: https://appshunter.io/ios/app/helpdesk-for-zammad/id6751843527 (this page in markdown: same URL + `.md`)
- Developer: [Bas Jonkers](https://appshunter.io/developer/1837158728)
- Category: Productivity, Business
- Price: Free with in-app purchases
- Age rating: 4+
- Requires: iOS 26.0 · 67 MB
- Languages: American English, Dutch, French (France), German (Germany)
- Released: 2026-09-16
- Data updated: 2026-09-28
- User reviews in markdown: https://appshunter.io/ios/app/helpdesk-for-zammad/id6751843527/reviews.md

## What is Helpdesk for Zammad?

Manage your Zammad helpdesk straight from your iPhone, iPad and Apple Watch. Pick up a ticket in the queue, answer a customer, log your time and hand work to a colleague — without opening a laptop.

PLEASE NOTE: This is an independent, unofficial client for Zammad. It is not made, published, endorsed or supported by Zammad GmbH. You need your own Zammad server and an agent account to use it. "Zammad" is a trademark of its respective owner.

YOUR QUEUE, WHEREVER YOU ARE
• My tickets, unassigned and all open tickets in one tap
• Filter by status and search across your queue
• Unread markers so you always see what changed
• Full conversation history with formatted articles and attachments

REPLY AND RESOLVE
• Public replies or internal notes, with photo and file attachments
• Create new tickets with customer search, group, type and tags
• Change status, priority, owner and pending time
• Hand a ticket to a colleague with a note — Zammad notifies them
• Log spent time against your Zammad activity types

TEAM CHAT, END-TO-END ENCRYPTED
• Message colleagues one-to-one or in groups
• Reference a ticket so everyone has the context
• Send files and photos
• Messages are encrypted on your device and only readable by the recipients
• Choose your own history retention, from 30 days to forever

STAY IN THE LOOP
• Real-time push notifications when tickets are created or updated
• Tap a notification to jump straight to the ticket
• App icon badge for what still needs you
• Background refresh keeps the queue current

BUILT FOR THE WAY YOU WORK
• Guided setup wizard: API token or single sign-on, with a connection test
• Face ID / Touch ID lock on the whole app
• Light and dark themes, 14 wallpapers and 18 chat themes
• Apple Watch app for a glance at your queue
• Available in English, Dutch, German and French

PRIVACY AND SECURITY
Your tickets stay between your device and your own Zammad server — there is no account to create and no middleman for your helpdesk data. Your API token is stored on your device. Chat messages are end-to-end encrypted, so the relay used to deliver them only ever holds ciphertext.

FREE, WITH AN OPTIONAL PREMIUM UNLOCK
The app is free and ad-supported. Premium removes all ads, enables real-time notifications and the icon badge, and supports continued development. Choose a monthly or yearly auto-renewing subscription, or a one-time Lifetime Unlock with no recurring charge.
Subscriptions are charged to your Apple ID account when you confirm the purchase and renew automatically unless you cancel at least 24 hours before the end of the current period. You can manage or cancel them in your App Store account settings.
Terms of Use (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Privacy Policy: https://base1983.github.io/Zammad-Helpdesk/privacy.html

REQUIREMENTS
• A reachable Zammad installation (self-hosted or cloud)
• An agent account and an API token with at least ticket.agent rights
• Real-time notifications need one webhook configured in Zammad — the app includes a step-by-step guide

NOT AFFILIATED WITH ZAMMAD GMBH
This app is a third-party product developed independently. It is not affiliated with, authorised by, or supported by Zammad GmbH. For questions about the app, contact us — not Zammad. For questions about your Zammad server, contact your administrator.

## Pricing and in-app purchases

Base price: Free.

**Subscriptions**

| Subscription | Price | Period |
| --- | --- | --- |
| Monthly subscription | $1.99 | per month |
| Yearly subscription | $17.99 | per year |

**One-time purchases**

| Purchase | Price | Type |
| --- | --- | --- |
| Lifetime Unlock | $44.99 | one-time |



## Version history (last 2 releases)

### 1.2.1 — 2026-09-24

Updated app icon and loading screens.
Bug fixes.

### 1.2 — 2026-09-16

No release notes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-28.*