# HelpDesk Host

> On-demand and scheduled remote technical support application. (iPhone/iPad app by IDrive Incorporated.)

- Source: https://appshunter.io/ios/app/helpdesk-host/id1529442180 (this page in markdown: same URL + `.md`)
- Developer: [IDrive Incorporated](https://appshunter.io/developer/295113649)
- Category: Productivity, Utilities
- Price: Free
- Rating: 1.30/5 from 894 App Store ratings · 404 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 14 MB
- Languages: American English
- Released: 2022-09-04
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/helpdesk-host/id1529442180/reviews.md

## What is HelpDesk Host?

Receive on-demand remote support instantly or schedule a session with HelpDesk by RemotePC. Using a one-time app installation, your issues are resolved in a secure way.

Features

Easy remote support on-demand from your trusted technician.
Chat with technicians via text during the session for better understanding of the issues.

## Key features

- On-demand remote support
- Scheduled support sessions
- Secure issue resolution
- In-session text chat
- One-time app installation

## What do users think of HelpDesk Host?

Overall sentiment: negative

**Pros**

- ⭐ Excellent app for remote support
- 🤝 Helpful for businesses and technicians

**Cons**

- 🚨 Used by scammers to steal information
- 🔒 Security concerns with screen sharing
- ⚠️ Misleading claims of being affiliated with legitimate companies

**Commonly reported bugs**

- Join session button not functioning properly
- Compatibility issues with older devices

**Most requested features**

- Improve security measures to prevent abuse
- Clearer guidelines on legitimate use cases

## Recent user reviews (10 of 404)

All indexed reviews: https://appshunter.io/ios/app/helpdesk-host/id1529442180/reviews.md

### 1/5 — SCAM

*2026-07-31, version 1.2.0*

Tried getting in contact with “Roku” to cancel a subscription my son downloaded, guy with Indian accent answered with only a “hello” told me to download the app and give him access which I thought was weird. He wanted me to open my settings app and go to my account profile and open UBER when I asked what for he said it was part of the verification process. I didn’t feel comfortable specially after he asked what my 3 digit security code was so I hung up and came here to see all the negative reviews. I hope I don’t get scammed out of my money. I locked my card and used a different # to call customer service in which sounded a lot more legit off the bat. Don’t get scammed, trust your instinct.

### 1/5 — Avoid this app

*2026-07-28, version 1.2.0*

If someone on a help desk asks you to download this app do not do it! Double check who you’re talking to to verify it’s not scammers.

### 1/5 — Got hacked

*2026-07-25, version 1.2.0*

This was used to plant spyware in my phone

### 4/5 — Very Useful for Remote Support

*2026-07-24*

I've been using this app for a while to share and remotely view my iPhone from different devices, and it's been surprisingly reliable. I can connect from my Windows PC, MacBook, Android phone, or even another iPhone whenever I need to help someone or present something remotely. The cross-platform support is definitely one of its biggest strengths.

The connection quality has been smooth, and the setup process wasn't complicated. It's especially useful when you need to access or demonstrate something on your iPhone without physically holding the device.

One thing I'd like to remind other users is to be careful when accepting connection requests. The app itself works well, but like any remote viewing software, you should only allow connections from people you know and trust. If you receive an unexpected request, always verify who is asking before granting permission. There are plenty of scammers who try to take advantage of remote access tools, so staying cautious is important.

Overall, it's a really useful app with excellent cross-platform compatibility. As long as it's used responsibly, it's a great tool for remote viewing and support.

### 1/5 — SCAAMMM

*2026-07-07, version 1.2.0*

THIS GUY FROM FREAKIN INDIA TRIED TO TAKE MY INFO FROM INDIA TRIED TO TAKE MY INFORMATION. FROM. THIS. APP. LITERALLY ON THE PHONE WITH A SCAMMER. DO NOT USE.

### 1/5 — SCAM!!!

*2026-07-03, version 1.2.0*

Pretended to be Apple support and confused me. I ended up losing $150.

### 5/5 — Best App for Remote Support

*2026-06-29, version 1.2.0*

I've had a great experience using the HelpDesk Host app. The app is easy to use, and connecting with remote support is quick and seamless. The interface is clean, the connection is stable, and the overall performance is smooth. It makes getting technical assistance simple and hassle-free. I highly recommend it to anyone looking for a reliable remote support solution.

### 5/5 — Easy to setup and access

*2026-06-26, version 1.2.0*

Easy to access the customer mobile and also easy setup

### 1/5 — Scammer app

*2026-06-24, version 1.2.0*

This app is used by scammers so BE CAREFUL.

### 1/5 — Got into my bank app - SCAM

*2026-06-22, version 1.2.0*

Please don't reply to my review trying to defend this crummy app, which is basically theft on wheels. I caught you guys red-handed trying to steal money directly out of my bank account.

I had to change my user ID because somebody kept on trying to change my email address, phone number, etc. They pretended they were connected to Apple support after installing the app. They immediately wanted to look at my bank app and my Venmo app. They tried to instigate a fake crypto Transfer. Immediately deleted, and I had to change my banking password and my Venmo password.

I mean, really, absolutely do not respond to my review. This is simply a warning for people do not install this app these pos-es got directly into my bank account and instigated an email change and a user ID change. I had to login as quickly as I could to block it, fortunately, my bank detected the activity and locked out the user, but I ended the session and deleted the app as quickly as I could. While they were working on my bank account, somebody else was trying to get into my Venmo, but they weren’t able to get into that either.

## Frequently asked questions about HelpDesk Host

### What does HelpDesk Host do?

HelpDesk Host provides on-demand or scheduled remote support for your devices. It allows you to connect securely with a trusted technician who can resolve your technical issues remotely.

### How does the remote support work?

You can receive instant support or schedule a session. During the session, a technician can access your device remotely to diagnose and fix problems. You can also communicate with the technician via text chat for clearer understanding.

### Is HelpDesk Host free to use?

Based on the provided information, the application itself is free to download and use. The description does not mention any costs associated with the app's core functionality.

### What are the benefits of using HelpDesk Host?

The app offers easy and secure remote support, resolving issues quickly. The ability to chat with technicians during a session enhances communication and understanding of the problems being addressed.

## Version history (last 5 releases)

### 1.3.0 — 2026-08-07

1. bug fixes

### 1.2.0 — 2025-11-20

1. minor bug fixes

### 1.1.0 — 2025-09-19

minor bug fixes

### 1.0.9 — 2025-07-15

1. Quality Enhancements. 
2. Bug Fixes.

### 1.0.8 — 2025-04-10

1. Dark mode support

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## More apps by IDrive Incorporated

- [RemotePC Remote Desktop](https://appshunter.io/ios/app/remotepc-remote-desktop/id405038711)
- [IBackup](https://appshunter.io/ios/app/ibackup/id417384018)
- [IDrive Online Backup](https://appshunter.io/ios/app/idrive-online-backup/id427956708)
- [RemotePC Meeting](https://appshunter.io/ios/app/remotepc-meeting/id1512918951)
- [HelpDesk Viewer](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491)

All apps by IDrive Incorporated: https://appshunter.io/developer/295113649

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*