# HelpDesk Viewer

> Remote technical support and file transfer tool for mobile devices. (iPhone/iPad app by IDrive Incorporated.)

- Source: https://appshunter.io/ios/app/helpdesk-viewer/id1525998491 (this page in markdown: same URL + `.md`)
- Developer: [IDrive Incorporated](https://appshunter.io/developer/295113649)
- Category: Productivity, Utilities
- Price: Free with in-app purchases
- Rating: 3.60/5 from 5 App Store ratings · 7 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 39 MB
- Languages: American English
- Released: 2022-11-09
- Data updated: 2026-08-14
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/helpdesk-viewer/id1525998491/reviews.md

## What is HelpDesk Viewer?

Connect to the customer’s mobile devices or computers and resolve technical issues anywhere, anytime using HelpDesk by RemotePC. 

Features
Connect to customers device from your iOS device.
Chat with customers via text during the session for better understanding of the issues.
Manage customer queries, access logs, etc., all in one place for efficient client requirement management.
Transfer files from your mobile device to remote computers and vice versa.

## Key features

- Remote device connection
- In-session chat
- Query management
- File transfer
- Access logs

## Pricing and in-app purchases

Base price: Free.

**One-time purchases**

| Purchase | Price | Type |
| --- | --- | --- |
| 1 Technician plan at $9.99 | $9.99 | one-time |
| 1 Technician plan at $99.99 | $99.99 | one-time |


## Recent user reviews (7 of 7)

All indexed reviews: https://appshunter.io/ios/app/helpdesk-viewer/id1525998491/reviews.md

### 5/5 — Excellent Experience

*2026-06-29*

App is easy to use and works smoothly. Connecting to remote devices is quick, and the app provides a stable and reliable experience. The interface is simple, making it easy to assist users from anywhere. Overall, it's a great app for remote support.

**Developer response:** Dear User, Thank you for your good feedback. We are encouraged by your words and we look forward to serving you better in future.

### 5/5 — Reliable Remote Support Solution

*2026-06-16*

I’ve had a positive experience using HelpDesk Viewer for remote support sessions. The app is easy to navigate, and connecting to devices is quick and reliable. Screen viewing, chat, and file-sharing features work smoothly, making it easier to assist users and resolve issues efficiently. The interface is clean and straightforward, even for first-time users. Overall, it’s a dependable tool for remote technical support and customer assistance.

**Developer response:** Dear User, Thank you for your good feedback. We are encouraged by your words and we look forward to serving you better in future.

### 5/5 — Best app to access

*2026-06-11*

Am using this from long time and its awesome

**Developer response:** Dear User, Thank you for your good feedback. We are encouraged by your words and we look forward to serving you better in future.

### 5/5 — Easy and Reliable Remote Assistance

*2026-06-10*

Easy to use and reliable for remote support. The app helps me connect to devices quickly and resolve issues efficiently. Clean interface and smooth performance. Recommended for remote assistance needs.

**Developer response:** Dear User, Thank you for your good feedback. We are encouraged by your words and we look forward to serving you better in future.

### 5/5 — Saves time. Awesome app

*2026-06-03*

This app saves lot of time for me as a tech and also easy accessible to the client host devices to solve the technical problems…

**Developer response:** Dear User, Thank you for your good feedback. We are encouraged by your words and we look forward to serving you better in future.

### 1/5 — FAKE FAKE FAKE

*2024-10-01*

Scam do not download this

**Developer response:** Dear User, We apologize for the inconvenience caused. We advise you to update to the latest version. If you still face the issue please contact us at support@remotepc.com. We will gladly assist you. Thank you!

### 2/5 — Frustrating First Experience

*2024-01-26*

When using the app for the first time, my use case was to schedule my first session. 

I couldn’t actually do so, as the time zone would not change to what I would select from the dropdown.  I then tested the rest of the fields and found the interaction with the hour and minute for start time was very cumbersome. 

When you were scrolling for the right hour and minutes, if you were not fast enough it would auto select where it stops at.  You would constantly have to retap either the hour field or the minute field to keep scrolling to what you wanted. 

Because of this issue, I just didn’t bother and stopped using the app for now. Since scheduling from the website on Safari is also not successful (can’t see the action button to complete scheduling from mobile), I am forced to only do it from PC/Laptop.

**Developer response:** Dear User, We apologize for the inconvenience caused. We advise you to update to the latest version. If you still face the issue please contact us at support@remotepc.com. We will gladly assist you. Thank you!

## Frequently asked questions about HelpDesk Viewer

### What devices can I connect to with HelpDesk Viewer?

HelpDesk Viewer allows you to connect to customers' mobile devices or computers. It is supported on iPhone, iPad, and iPod devices.

### How does HelpDesk Viewer handle communication during a support session?

During a remote session, you can chat with customers via text to better understand and explain technical issues, ensuring clear communication.

### Can I transfer files using HelpDesk Viewer?

Yes, HelpDesk Viewer enables you to transfer files directly between your mobile device and the remote computer you are assisting.

### What are the key management features in HelpDesk Viewer?

The app allows for efficient client requirement management by providing access to logs and managing customer queries all in one centralized location.

### Is HelpDesk Viewer available on Android devices?

Based on the provided data, HelpDesk Viewer is currently supported on iOS devices including iPhone, iPad, and iPod. Android support is not specified.

### How often is HelpDesk Viewer updated?

The latest version, 1.3.0, was released on September 1, 2025, indicating regular updates to improve functionality and reliability.

### What is the user sentiment for HelpDesk Viewer?

The app has an average rating of 2.7 stars from 3 ratings, suggesting that user satisfaction may be mixed.

### Does HelpDesk Viewer have ads?

No, HelpDesk Viewer does not contain advertisements. The app is free to download and use without ad interruptions.

## Version history (last 5 releases)

### 1.3.0 — 2025-09-01

1. UI Enhancements 
2. Minor bug fixes

### 1.2.0 — 2025-06-02

Use your Google, Microsoft, or Apple account to create account or log in

### 1.1.9 — 2025-01-23

1. bug fixes

### 1.1.8 — 2024-12-18

bug fixes

### 1.1.7 — 2024-12-13

IAP bug fixes

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## More apps by IDrive Incorporated

- [RemotePC Remote Desktop](https://appshunter.io/ios/app/remotepc-remote-desktop/id405038711)
- [IBackup](https://appshunter.io/ios/app/ibackup/id417384018)
- [IDrive Online Backup](https://appshunter.io/ios/app/idrive-online-backup/id427956708)
- [RemotePC Meeting](https://appshunter.io/ios/app/remotepc-meeting/id1512918951)
- [HelpDesk Host](https://appshunter.io/ios/app/helpdesk-host/id1529442180)

All apps by IDrive Incorporated: https://appshunter.io/developer/295113649

## Related topics

[helpdesk viewer](https://appshunter.io/ios/topics/helpdesk-viewer) · [helpdesk host](https://appshunter.io/ios/topics/helpdesk-host) · [helpdesk](https://appshunter.io/ios/topics/helpdesk)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*