# HelpDesk Viewer — user reviews

> 7 indexed App Store user reviews of HelpDesk Viewer by IDrive Incorporated, rated 3.60/5 from 5 ratings.

- Source: https://appshunter.io/ios/app/helpdesk-viewer/id1525998491/reviews
- App overview in markdown: https://appshunter.io/ios/app/helpdesk-viewer/id1525998491.md
- Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 1

## Most critical reviews (7 lowest-rated)

### 1/5 — FAKE FAKE FAKE

*2024-10-01*

Scam do not download this

**Developer response:** Dear User, We apologize for the inconvenience caused. We advise you to update to the latest version. If you still face the issue please contact us at support@remotepc.com. We will gladly assist you. Thank you!

### 2/5 — Frustrating First Experience

*2024-01-26*

When using the app for the first time, my use case was to schedule my first session. 

I couldn’t actually do so, as the time zone would not change to what I would select from the dropdown.  I then tested the rest of the fields and found the interaction with the hour and minute for start time was very cumbersome. 

When you were scrolling for the right hour and minutes, if you were not fast enough it would auto select where it stops at.  You would constantly have to retap either the hour field or the minute field to keep scrolling to what you wanted. 

Because of this issue, I just didn’t bother and stopped using the app for now. Since scheduling from the website on Safari is also not successful (can’t see the action button to complete scheduling from mobile), I am forced to only do it from PC/Laptop.

**Developer response:** Dear User, We apologize for the inconvenience caused. We advise you to update to the latest version. If you still face the issue please contact us at support@remotepc.com. We will gladly assist you. Thank you!

### 5/5 — Excellent Experience

*2026-06-29*

App is easy to use and works smoothly. Connecting to remote devices is quick, and the app provides a stable and reliable experience. The interface is simple, making it easy to assist users from anywhere. Overall, it's a great app for remote support.

**Developer response:** Dear User, Thank you for your good feedback. We are encouraged by your words and we look forward to serving you better in future.

### 5/5 — Reliable Remote Support Solution

*2026-06-16*

I’ve had a positive experience using HelpDesk Viewer for remote support sessions. The app is easy to navigate, and connecting to devices is quick and reliable. Screen viewing, chat, and file-sharing features work smoothly, making it easier to assist users and resolve issues efficiently. The interface is clean and straightforward, even for first-time users. Overall, it’s a dependable tool for remote technical support and customer assistance.

**Developer response:** Dear User, Thank you for your good feedback. We are encouraged by your words and we look forward to serving you better in future.

### 5/5 — Best app to access

*2026-06-11*

Am using this from long time and its awesome

**Developer response:** Dear User, Thank you for your good feedback. We are encouraged by your words and we look forward to serving you better in future.

### 5/5 — Easy and Reliable Remote Assistance

*2026-06-10*

Easy to use and reliable for remote support. The app helps me connect to devices quickly and resolve issues efficiently. Clean interface and smooth performance. Recommended for remote assistance needs.

**Developer response:** Dear User, Thank you for your good feedback. We are encouraged by your words and we look forward to serving you better in future.

### 5/5 — Saves time. Awesome app

*2026-06-03*

This app saves lot of time for me as a tech and also easy accessible to the client host devices to solve the technical problems…

**Developer response:** Dear User, Thank you for your good feedback. We are encouraged by your words and we look forward to serving you better in future.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*