# HelpdeskAdvanced

> Mobile IT service management and helpdesk access for request tracking and updates. (iPhone/iPad app by PAT Srl.)

- Source: https://appshunter.io/ios/app/helpdeskadvanced/id1079917513 (this page in markdown: same URL + `.md`)
- Developer: [PAT Srl](https://appshunter.io/developer/497986638)
- Category: Productivity
- Price: Free
- Rating: 1.00/5 from 1 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 39 MB
- Languages: American English
- Released: 2016-12-21
- Data updated: 2026-08-15
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/helpdeskadvanced/id1079917513/reviews.md

## What is HelpdeskAdvanced?

HelpdeskAdvanced Mobile: IT Service Management
 
Description:
 
Twenty years of growth and evolution, make HelpdeskAdvanced one of the best-known platforms for the service desk and IT Service Management in Europe
  
It's like having a Service Desk in your pocket; HelpdeskAdvanced Mobile provides access to requests anytime, anywhere, ensuring that you always have an overview on the progress and quality of services. 
 
You must have HelpdeskAdvanced 10 in order to have the mobile version. Find out more at www.pat.eu/helpdeskadvanced 
 
The HelpdeskAdvanced Mobile capabilities depend on the profile:

Features available for the internal user IT team.
- See the list of pending requests
- Filter requests based on status, date and other search parameters
- Forward, change the status and close requests assigned
- Respond to users
 
Features available for the end-user.
- See the list of their pending requests
- Filter requests based on status, date and other search parameters
- Open new requests from the Catalog Services with ability to upload images and documents from Photos
- Answering to provide more information to help desk
 
Languages: English, Italian, coming soon Spanish and French.

## Key features

- Access pending requests
- Filter and search requests
- Update request status
- Respond to users
- Open new requests with attachments
- Track request progress

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/helpdeskadvanced/id1079917513/reviews.md

### 1/5 — The app is not useful

*2025-03-31*

The app show nothing but every single ticket. No filters are available, and only the first 50 tickets are shown. Not sure if items my companies deployment that isn’t utilizing that feature or items just not very developed.

## Frequently asked questions about HelpdeskAdvanced

### What is HelpdeskAdvanced Mobile?

HelpdeskAdvanced Mobile provides access to your IT Service Management requests anytime, anywhere. It allows both end-users and IT teams to manage requests, track progress, and communicate directly from their mobile devices.

### What are the requirements to use HelpdeskAdvanced Mobile?

You must have HelpdeskAdvanced 10 installed and running to use the mobile version. More information can be found at www.pat.eu/helpdeskadvanced.

### What features are available for IT team members?

IT team members can see pending requests, filter them by status or date, forward, change status, and close assigned requests. They can also respond directly to users.

### What features are available for end-users?

End-users can view their pending requests, filter them by status or date, and open new requests from the Catalog Services. They can also upload images and documents and provide additional information to the help desk.

### What devices does HelpdeskAdvanced Mobile support?

HelpdeskAdvanced Mobile is supported on iPhone, iPad, and iPod devices.

### What languages are available for HelpdeskAdvanced Mobile?

The app is currently available in English and Italian. Spanish and French are coming soon.

### How often is HelpdeskAdvanced Mobile updated?

The latest version is 3.0.76, and it was last updated on March 19, 2026. This indicates a relatively recent update schedule.

### What is the user sentiment for HelpdeskAdvanced Mobile?

Based on the provided data, HelpdeskAdvanced Mobile has a rating of 1.0 stars from 1 rating, suggesting a very low user satisfaction score.

## Version history (last 5 releases)

### 3.0.77 — 2026-08-11

Bug fixing.

### 3.0.76 — 2026-03-19

Fixed an issue related to web views in the app

### 3.0.75 — 2026-03-02

Bug fixing.

### 3.0.74 — 2026-02-17

Fixed bug on Logout button.

### 3.0.73 — 2026-02-13

Added Customer Status filters to tickets.

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## More apps by PAT Srl

- [Teammee](https://appshunter.io/ios/app/teammee/id1048167564)
- [IC Studio Mobile](https://appshunter.io/ios/app/ic-studio-mobile/id6444482347)

All apps by PAT Srl: https://appshunter.io/developer/497986638

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*