# HelperGo - Home Care Network

> Connect with verified home helpers for cleaning, childcare, elderly care, and cooking services. (iPhone/iPad app by Devco Technology Limited.)

- Source: https://appshunter.io/ios/app/helpergo-home-care-network/id996814032 (this page in markdown: same URL + `.md`)
- Developer: [Devco Technology Limited](https://appshunter.io/developer/996814031)
- Category: Lifestyle, Social Networking
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings · 17 written reviews indexed
- Age rating: 4+
- Requires: iOS 10.0 · 43 MB
- Languages: American English
- Released: 2016-05-13
- Data updated: 2026-06-23
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/helpergo-home-care-network/id996814032/reviews.md

## What is HelperGo?

Agentbong is officially renamed to HelperGo.

HelperGo - Home Service Network. 

Find the right helper for individual needs with part-time cleaners, babysitters, nannies, caregivers, and more! 

HelperGo Care services include therapists, nurses, and caregivers for families to connect with to care for the elderly and sick. Besides home care, post-natal care and babysitting, they offer services for cooking and household chores.


*Our Features*

1. Fast and easy booking
    a) After making a booking, the most suitable and available helper will be assigned to you shortly 
    b) You can view the helper’s profile
    c) Easy to identify the helper at the doorstep

2. Transparent prices
    a) All the prices and charges are shown before you confirm a booking 
    b) No other hidden charges
    c) You are only charged upon job completion

3. More than 4000 verified helpers
    a) Serving Hong Kong and Singapore
    b) With years of experience and passed the relevant training courses 
    c) All of their qualifications are uploaded and shown

4. Star helper
    a) Helpers who have years of experience and consistently receive good rating from our customers are promoted as Star helper
    b) Star helper makes sure their performance exceeds your expectation

5. Customer service
    a) Our in-house customer service team does look after every single jobs we have 
    b) We promise to provide the best solution for your home needs


*Service Categories*

1. Home cleaning
    a) General house cleaning.
    b) Chores like dishwashing, ironing, spring cleaning, deep cleaning, grocery shopping, and others are also available

2. Elderly care
    a) Our qualified and experienced caregivers include nurses, therapists and other skilled healthcare worker. You will be able to find the right person for your family
    b) Our basic services include private nursing, hospitalization care, post-surgery care, elderly service, care in nursing home and hostels, medical escort, and therapy etc.

3. Post-natal care
    a) Preparation of prenatal supplies b) Baby care
    c) Post-natal mother care
    d) Skills coaching etc.

4. Infant and child care
    a) Prepare meals for the children and help cultivate a healthy habit
    b) Care for the safety of the children and observe their behavioral changes
    c) Care for the personal hygiene of the children and assist in buying children necessities 
    d) Play with the children to inspire their mental development
    e) Escorting children to and from places

5. Cooking
    a) Whip up delicious meals for your family and events according to your tastes
    b) Western, Japanese, Chinese, Peranakan, Indian, and many international cuisine just a tap away


*How to Use*

1. Book service
    a) Choose your service and select packages or if it is an one-off service 
    b) 4 simple steps to confirm your booking

2. Easy credit card payment
    a) You are only charged upon job completion
    b) Payment is processed and protected by Braintree (Subsidiary of PayPal) 
    c) No credit card information will be stored by HelperGo

3. Helper assigned
    a) The most suitable helper will be notified and assigned by the system immediately 
    b) You can contact the helper directly

4. Helper Profile
    a) You can view the helper’s profile including relevant experience and past job records 
    b) Certification and rating from previous customers are also available

5. Booking management
    a) Check the upcoming or post job records
    b) Contact, update booking time and change helper

6. Rating system
    a) You can rate your helper after the first job is finished
    b) Please don’t hesitate to give a 5 stars if you are happy if our helper 


*Contact Us*
1.  Hotline
     Hong Kong：(+852) 5544 8900
     Singapore：(+65) 9426 8219

2.  Email
     Hong Kong：hk@helpergo.co
     Singapore：sg@helpergo.co

3.  Website
     Hong Kong：hk.helpergo.co/?src=playstore
     Singapore：sg.helpergo.co/?src=playstore

## Key features

- Find verified cleaners, nannies, caregivers, and cooks
- Fast and easy booking process
- View helper profiles and qualifications
- Transparent pricing with no hidden charges
- Dedicated customer service support
- Services available in Hong Kong and Singapore

## Recent user reviews (10 of 17)

All indexed reviews: https://appshunter.io/ios/app/helpergo-home-care-network/id996814032/reviews.md

### 1/5 — 劣！

*2020-09-30, version 4.7.0*

沒有責任感的中介，陪月質素差，一星也不值

### 1/5 — 假的

*2019-12-20, version 4.4.0*

確實能請到helper. 但都是不負責任、清潔不乾淨的. Helper評分功能也是假的，根本不能直接反映helper的優劣. App設計不錯，但裡頭盡是質素低劣的helper.

### 1/5 — can’t get in

*2019-05-23*

tells me i have invalid mobile number which it isn’t and so i can’t sign up.  huge waste of my time

### 1/5 — so much trouble and misleading

*2019-05-20, version 4.2.2*

the app did not present all the info clearly which mislead me and we ended up have to pay penalty fee to cancel the service! and the app died when i tried to cancel the service! so much trouble!

### 1/5 — Poor customer service

*2018-10-09, version 3.5.0*

First time entitled $5 off and I have booked a service from them and sent them the job number with my hourly price there to show them that they did not minus off the $5, till now more then a week no reply.

It different from their core value written in their wed page. And the best part is that you can’t find any cancel job in the app which mean you have no choice but to go with their service. You have been warn!!!

### 1/5 — 濫收取消費用，不能取消信用卡

*2018-07-17, version 3.3.0*

同盜用信用卡有什麼分別

### 1/5 — 太貴

*2018-02-04, version 2.6.0*

價錢太貴

### 1/5 — Unprofessionally, bad service and liars

*2017-12-20, version 2.1.0*

The worst agency in Singapore is right here.. GO AWAY

### 1/5 — 冇commitment, 十分令人失望

*2017-12-12, version 2.1.0*

上星期五用呢個app幫我找到幫手，但現在那位幫手（卿姐）突然二日前甩底。我星期四要幫手的，突然甩底又冇通知，真的被玩死。
呢度的價錢又不是平，但提供如此沒有commitment 的service, 真的令人失望

### 5/5 — Friendly app

*2017-04-07, version 1.7.2*

The app is easy to use and the staffs are friendly to help on it.

## Frequently asked questions about HelperGo

### What services does HelperGo offer?

HelperGo offers a wide range of home services including general house cleaning, specialized cleaning like spring cleaning, elderly care with qualified nurses and therapists, post-natal care, infant and child care, and cooking services for various cuisines.

### How does HelperGo ensure helper quality?

HelperGo features over 4000 verified helpers who have years of experience and have passed relevant training courses. Their qualifications are uploaded and visible, and 'Star helpers' are recognized for consistently receiving good ratings.

### Is HelperGo available in my region?

HelperGo currently serves users in Hong Kong and Singapore, connecting them with local verified helpers.

### How is pricing determined on HelperGo?

HelperGo provides transparent pricing, showing all charges before you confirm a booking. You are only charged upon job completion, with no hidden fees.

### Can I choose a specific helper on HelperGo?

Yes, after making a booking, you can view the profile of the most suitable and available helper assigned to you. This allows you to identify them easily upon arrival.

### What payment methods does HelperGo accept?

HelperGo accepts easy credit card payments, processed and protected by Braintree. You are charged only after the service is completed.

### How often is HelperGo updated?

The latest version of HelperGo is 4.8.0, which was last updated on February 4, 2021. Updates typically include new features and performance improvements.

### Is HelperGo suitable for all ages?

HelperGo has an age rating of 4+, making it suitable for a broad audience. It is available on iPhone, iPad, and iPod devices.

## Version history (last 5 releases)

### 4.8.0 — 2021-02-04

Bugs fixing

### 4.7.0 — 2020-06-08

UI Bugs fixing

### 4.6.0 — 2020-05-17

Fixed push notification issue

### 4.5.0 — 2020-05-04

Improve user interface

### 4.4.0 — 2019-09-16

UI improvements

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## Related topics

[household helper](https://appshunter.io/ios/topics/household-helper)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-23.*