# HelperHat - Live Chat Support — AI Customer Support Chatbot

> AI-powered customer support management for businesses with real-time notifications and analytics. (iPhone/iPad app by Nunuworks, Inc..)

- Source: https://appshunter.io/ios/app/helperhat-live-chat-support/id6566171434 (this page in markdown: same URL + `.md`)
- Developer: [Nunuworks, Inc.](https://appshunter.io/developer/1539619155)
- Category: Business, Productivity
- Price: Free
- Rating: 5.00/5 from 2 App Store ratings · 1 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.0 · 78 MB
- Languages: American English
- Released: 2024-10-29
- Data updated: 2026-07-23
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/helperhat-live-chat-support/id6566171434/reviews.md

## What is HelperHat?

HelperHat is an AI live chat support app for businesses that want a 24/7 website chatbot, real live-agent handoff, and one customer service inbox for every conversation.

Use HelperHat as an AI website chatbot, help desk inbox, customer support messenger, contact manager, and analytics workspace. Answer website visitors, manage live chats, translate messages, filter spam, track satisfaction, and follow up with customers from your phone or web dashboard.

Key Features

↪ AI Website Chatbot: Answer customer questions around the clock using your website, uploaded files, business details, conversation history, current page context, shared links, attachments, and custom website data.

↪ Live Chat Support Inbox: Step in when customers need a human. Handle live-agent requests, reply in real time, mark chats Done, move chats to Trash, restore chats, and pin important conversations.

↪ Instant Notifications: Receive push notifications and email alerts for live support requests and new customer messages so your team can respond quickly.

↪ Multilingual Support: Customers and team members can use their preferred languages. HelperHat can translate chat messages, snippets, notifications, and welcome messages across 100+ languages.

↪ AI Knowledge Base: HelperHat can learn from crawlable webpages, sitemap pages, business details, and uploaded files such as PDFs, DOCX, XLSX, PPTX, CSV, TXT, Markdown, HTML, JSON, and XML files.

↪ Rich Conversations: Send text, links, documents, images, GIFs, and supported videos. Use voice dictation to turn recorded speech into editable text before sending.

↪ AI Context From Files and Links: HelperHat can use supported documents, PDFs, images, shared links, and page content to create more relevant customer support answers.

↪ Contact Management: Collect customer name, email, and phone before live support. Search contacts, copy contact details, follow up outside HelperHat, and export contacts to CSV.

↪ AI Support Analytics: Track customer messages, AI messages, live-agent messages, resolved and unresolved conversations, escalations, sentiment, topics, AI CSAT, team CSAT, spam, and reply quality.

↪ AI Spam Filtering: Automatically flag spam, junk, scams, phishing attempts, prompt injection, off-topic messages, and suspicious conversations so your team can focus on real customers.

↪ Flexible Website Install: Add HelperHat as a floating chat bubble, iframe embed, direct support link, or QR code. Install on WordPress, GTM, Shopify, Wix, Squarespace, Webflow, and custom websites.

↪ Customizable Chat Widget: Match HelperHat to your business with icon colors, placement, popup messages, translated welcome messages, custom buttons, trusted domains, and light, dark, or system appearance.

↪ Team Collaboration: Multiple admins and agents can manage support across the web dashboard and mobile app while each business keeps its own settings, team, contacts, analytics, and knowledge base.

↪ Accessibility Support: Screen-reader-friendly controls support key chat workflows.

Built For

- Website customer support
- AI chatbot support
- Live chat software
- Help desk inbox workflows
- Small business customer service
- Ecommerce, SaaS, local service, restaurant, clinic, and agency teams
- Contact management, CSAT, sentiment, spam filtering, and analytics

A Friendly Reminder

- The HelperHat mobile app is a free companion app for businesses already using HelperHat
- New accounts cannot be created in the mobile app
- Business subscriptions and billing are managed on the web
- The app is intended for existing team members of subscribed businesses

Download HelperHat to manage AI customer support, live chat requests, contacts, translations, spam filtering, and support analytics from anywhere.

↪ Frequently Asked Questions: https://helperhat.com/faqs
↪ Privacy Policy: https://helperhat.com/privacy
↪ Terms of Service: https://helperhat.com/terms

## Key features

- 24/7 AI customer support
- Instant notifications
- Spam filtering
- Contact management
- In-depth analytics
- Seamless collaboration

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/helperhat-live-chat-support/id6566171434/reviews.md

### 5/5 — Very helpful

*2024-10-31*

The app makes it easy to manage conversations. I get timely notifications and never miss live agent chat requests.

## Frequently asked questions about HelperHat

### What is HelperHat?

HelperHat is a business tool that provides AI-powered customer support, real-time notifications, and conversation management to help businesses handle customer inquiries efficiently.

### How does HelperHat handle customer inquiries?

HelperHat uses AI-powered responses and live chat to support customers 24/7. It also features instant notifications for new messages and live-agent requests, and spam filtering to keep inboxes clean.

### Can I create a new business account with the HelperHat mobile app?

No, the HelperHat mobile app is a companion app for existing HelperHat web app users. New accounts cannot be created through the mobile app, nor can subscription or billing be managed.

### What devices does HelperHat support?

HelperHat is available for iPhone, iPad, and iPod, indicated by its support for iOS devices.

### How often is HelperHat updated?

The latest version of HelperHat is 1.32, and it was last updated on May 14, 2026, suggesting regular updates for improvements and new features.

### What is the age rating for HelperHat?

HelperHat has an age rating of 17+, which is typical for business productivity applications that may involve complex interfaces or data management.

### Does HelperHat have ads?

No, HelperHat does not contain advertisements. It is a free companion app for businesses already subscribed to the HelperHat web app.

### What kind of analytics does HelperHat provide?

HelperHat offers in-depth, AI-powered analytics to monitor customer satisfaction rates, resolution rates, and other key metrics, providing actionable insights for businesses.

## Version history (last 5 releases)

### 1.52 — 2026-07-22

We've fixed some bugs and made improvements to help you deliver better customer support with HelperHat!

### 1.50 — 2026-07-17

We've fixed some bugs and made improvements to help you deliver better customer support with HelperHat!

### 1.49 — 2026-07-14

We've fixed some bugs and made improvements to help you deliver better customer support with HelperHat!

### 1.47 — 2026-06-21

We've fixed some bugs and made improvements to help you deliver better customer support with HelperHat!

### 1.37 — 2026-06-16

We've fixed some bugs and made improvements to help you deliver better customer support with HelperHat!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*