# Helpion

> Helpion (iPhone/iPad app by LEADER INVESTEMENT GROUP.)

- Source: https://appshunter.io/ios/app/helpion/id6741139885 (this page in markdown: same URL + `.md`)
- Developer: [LEADER INVESTEMENT GROUP](https://appshunter.io/developer/1051414991)
- Category: Utilities
- Price: Free
- Age rating: 17+
- Requires: iOS 15.0 · 56 MB
- Languages: English
- Released: 2025-02-06
- Data updated: 2026-06-01
- User reviews in markdown: https://appshunter.io/ios/app/helpion/id6741139885/reviews.md

## What is Helpion?

Helpion-Helpdesk is a transformative tool that empowers IT teams to move from constant troubleshooting to delivering excellent customer service. It centralizes control and enhances visibility, streamlining the management of IT issues to minimize downtime. Trusted by millions of IT professionals, end users, and stakeholders, Helpion continues to drive efficiency and satisfaction for businesses across the globe.


## Version history (last 5 releases)

### 2.0.0 — 2026-04-14

Introducing the Technician Portal in the Helpion Mobile App - your complete IT service management (ITSM) solution on mobile.
 
This update empowers technicians to efficiently manage tickets, assets, incidents, problems, and changes anytime, anywhere.
 
Key Features
Technician Portal with role-based access
Ticket management and real-time updates
Asset tracking and visibility
Problem & Change management workflows
In-app collaboration with notes and attachments
Instant push notifications for critical updates

 Improvements
Enhanced performance and stability
Improved user experience and navigation
Seamless switching between Self Service and Technician profiles
 
Note: Feature availability depends on your Helpion role and permissions.

### 1.2.2 — 2026-02-16

Select Group Users While Crating The Validation Request.Issue Done.

### 1.2.1 — 2026-02-10

Upgraded Backend Service To Version 2.0 And Some Bug Fixes.

### 1.2.0 — 2025-12-19

Implemented Approve And Reject Validation Request Functionality. And Bug fixes.

### 1.1.0 — 2025-11-25

1. Choose between IND/KSA servers without manually entering the helpion servers.
2. Session management now in mobile application allowing users to stay logged in for 60 days without any activity on mobile app.
3. Introducing Asset section on dashboard which shows the count of assets in different asset categories assigned to user.
4. Inside Asset tab users can view the highlight details of all the assets assigned to them.
5. In Assets tab users can search for assets and filter assets by asset name, decommission date and assigned date.
6. Users can review the asset information like status, name, location etc. Users can also view linked tickets, linked changes, and linked problems in separate tabs.
7. Enhanced performance and fixed bugs in application.

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All apps by LEADER INVESTEMENT GROUP: https://appshunter.io/developer/1051414991

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*