# Helpling Middle East — user reviews > 46 indexed App Store user reviews of Helpling Middle East by Helpling GmbH, rated 3.50/5 from 15 ratings. - Source: https://appshunter.io/ios/app/helpling-middle-east/id1148594917/reviews - App overview in markdown: https://appshunter.io/ios/app/helpling-middle-east/id1148594917.md - Rating breakdown: 5★ 7 · 4★ 1 · 3★ 3 · 2★ 0 · 1★ 4 ## Newest reviews (10 of 46) ### 1/5 — A thief *2021-02-18, version 3.1.0* The cleaner who was cleaning my house is a thief, she took one of my thing in my living room, and also the way she cleaning was very mess and even asking about some clothes and food without hesitating to me, and while she was doing the cleaning several times I saw her,, she was opening n checking my fridges and my cabinets in the rooms and in the kitchen, this was my worst experienced I ever have.. never gonna use their services again, uninstall it! ### 1/5 — Worst Cleaning Experience!!! *2020-09-04, version 3.1.0* The app is Ok, easy to use but the cleaner....oh....in a simple word, horrible! Didn’t come on time, no cleaning knowledge, and couldn't finish the house completely. Totally disappointed.👎🏼 Not recommending at all! ### 1/5 — Bad *2020-07-13, version 3.1.0* Bad app Worst cleaning service and communication, deceiving write down a price and ask for higher one. Cleaners not qualified , comes with attitude and lying about what they ask to do. ### 1/5 — فاشلين *2020-02-17, version 3.1.0* فشل مو طبيعي تخصص ساعة من يومك و تأجل فيها اشغالك و في النهاية يماطلو و يسحبو عليك تعامل سيء و تم الغاء حجزي ### 1/5 — 👎🏻👎🏻👎🏻 so bad *2020-01-23, version 3.1.0* للأسف طلبت منهم امس فتره مساء وسحبوا علي حتى اتصلت عليهم وما اعتذوا عما بدر وقالوا عندهم مشكله وخلوها فتره صباحيه واكدوها لي وللأسف نفس الشئ سحبوا ما جابوها وبقيت انتظر بدون اي اعتذار منهم عما حصل او تفادي الموضوع ### 1/5 — غير راضية ابدا *2020-01-04, version 3.1.0* تاخير في الموعد مع عدم الاتصال للاعتذار عن التاخير او تاكيد الموعد لي. ### 1/5 — جدة *2019-12-23, version 3.1.0* نصب وكذب تحجز وتدفع ومايوصلو العامله لا في الوقت والا اليوم المحدد يعني لو ماتتصل وتزعجهم ماجابو العاملة تجربه سيئة ومافيه اي تعويض او حقوق للعميل 👎🏻 ### 3/5 — جيد *2019-12-16, version 3.1.0* تلقيت رسالة بان لدى ساعة مجانا و لكن العاملة غادرت قبلها و لم تكن انهيت ما فى يديها رفضت و تركت كل شىء و غادرت و لم احصل على الساعة المجانى و لم تنهى عملها فهى بطيئة للغاية و لكن للامانة كانت تنظف جيدا ### 5/5 — .. *2019-12-14, version 3.1.0* مبسوطة من تعاملهم وخدمتهم ، العاملة كانت لطيفة ومتعاونة ومش من النوع اللي يتلكع خلصت المهام اللي عطيتها ع الوقت بالزبط 👌🏻واكثر شي عجبني انو اقدر ادفع كاش اعتبرها افضل ميزة 👌🏻 اتمنى يستمروا ع نفس المستوى وللافضل ### 1/5 — سيء bad *2019-11-29, version 3.1.0* تجربة سيئة و لا يلتزمو بالموعد و لا يرجعو الفلوس بعد خصمها و عفكرة التعليقات الايجابية بالتقييم هاي وهمية ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor Unprofessional company but maids ate good *2025-01-13, version 3.1.0* While the cleaning services were decent but the company overcharge, does not apply the discount codes and totally unreachable on their call center and very poor almost non responsive to whatsapp. The app is just an interface to book nothing else. Poor rating for the company admin nit the cleaning services. ### 1/5 — Very bad company *2024-05-23, version 3.1.0* The maids are good and they have nothing to do with this. But this company is abusing them and on top of that the service they provide is not good. Always late, lying to their customers and their customer service does not understand the requested changes so I end up being billed for services that never happened. Not recommended at all! ### 1/5 — WORST SERVICE PROVIDER IN THE UAE *2023-09-20, version 3.1.0* I cannot begin to describe how bad they are, they will come back and ask for a second chance every time. And then proceed to do something even worse! From changing my REGULAR maid almost every 2 weeks because their maids keep running away from them, to having missing things from my apartment with no explanation, to charging you for cleanings they promised are “free” and finally to confirming 100% this maid will be a regular and then sending someone else without even giving you a heads up. If you want constant anxiety and fighting with a call center everyday then Helpling is for you! ### 1/5 — Crashing App *2023-08-04, version 3.1.0* It’s been over a month the app is crashing and can’t book anymore. ### 1/5 — DONT WASTE YOUR TIME!!!! FIND ANOTHER APP *2023-07-16, version 3.1.0* they use third party companies and some of them are not qualified, and their work is not neat!! moreover I filed a theft complaint and they tried to silence me with 5% discount and a better cleaner in the next booking yet they still failed to apply that action. They have a Sever miscommunication issue with their third parties and they totally ignore your notes!! .. I wasted paying money for extra hours for ironing only and eventually they ended bringing me cleaners that are not good with it!! I filed this issue so many times but I always get responded with “ we can bring a better one next time” ULTIMATE FAILURE and I deleted the app since they wasted so much time and money for me. ### 1/5 — A joke! *2023-02-02, version 3.1.0* The maid broke a very expensive one of a kind piece of ceramics and left it on the floor for me to come home and find it. When I contacted Helpling they suggested to give me 30 DHS DISCOUNT on my next service.. speechless!! Just gross incompetence. Be ware. ### 1/5 — Faulty app *2022-06-05, version 3.1.0* The app doesn’t work, everything has to be done through WhatsApp with customer service ### 1/5 — نصابين *2021-10-01, version 3.1.0* ما يستاهلو و لا نجمة بس عشان التعليق تعاملهم في البداية واااو و يعملو عروض و بعدها ما يردو ياخذو المبلغ و لا يردو و لا يرجعو المبلغ حسبي الله و نعم الوكيل ### 1/5 — Bad company *2021-07-28, version 3.1.0* Very bad company, dont care about customer service! Customer service team just interested in selling, i asked same cleaner to remain every week, but they keep changing and just giving empty promises!!! Will not use again! Stay away! ### 1/5 — التطبيق لايعمل *2021-06-11, version 3.1.0* الموقع والتطبيق سىء جدا اسبوع بحاول التسجيل ولا تاتى الرسالة صفر من عشرة ## Most praised reviews (10 highest-rated) ### 5/5 — 👍🏼 *2022-11-08, version 3.1.0* 👍🏼 ### 5/5 — Cleaner *2022-05-25, version 3.1.0* The cleaner I have is amazing and excellent in her job. I am happy with the best services from Cleanling. ### 5/5 — TopNotch! *2022-02-21, version 3.1.0* I have tried many cleaning companies but always turn back to Helpling! They have excellent cleaners, and it is always nice to know you will come home to a neat and clean home. They always go above and beyond what is expected. Highly Recommend! 😀 ### 5/5 — Quality Service *2021-09-03, version 3.1.0* Quality cleaning, reliable and professional customer service! Highly recommended! 👍🏼 ### 5/5 — Amazing service so far *2020-09-09, version 3.1.0* The first helpers sent over I would term as ok... but the last two, who I’m always requesting for are outstanding! They know their way around; I don’t have to tell them anything, they are always on time, take their time and are quite thorough. Marie and Rhoda, you are simply the best. As for the App, well it’s also ok. ### 5/5 — خدمه ونظافه والتزام وسعر منافس *2020-03-13, version 3.1.0* تعاملت مع الشركه وخدمتهم ممتازه ويعملون باحترافيه واسعارهم منافسه ### 5/5 — يعطيكم العافيه *2020-03-11, version 3.1.0* تعامل مرره واااااو ،، يعطيكم العافيه ،، لو الزباين ليهم كوبونات خصم كل فترة ياسلام 🙏 ### 5/5 — عاملات مميزات *2020-02-25, version 3.1.0* لديهم عاملات مميزات وبشوشات وسريعات ويتبعوا التعليمات اللي تطلبينها منهم، وسعرهم بطل مررررة ### 5/5 — ❤️ *2020-02-17, version 3.1.0* الخدمه ممتازه والنظافه والعاملات كل شي بيرفكت ### 5/5 — ♡ *2020-01-05, version 3.1.0* جربت العامله جودي فلبينيه ممتازه جدا وخلصت شغلي بالوقت ماتتماطل بالعكس ارتحت لها وجو على الوقت واسعارهم جميله --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*