# Henrico FCU Digital Banking — user reviews > 34 indexed App Store user reviews of Henrico FCU Digital Banking by Henrico Federal Credit Union, rated 4.80/5 from 3,494 ratings. - Source: https://appshunter.io/ios/app/henrico-fcu-digital-banking/id1491410485/reviews - App overview in markdown: https://appshunter.io/ios/app/henrico-fcu-digital-banking/id1491410485.md - Rating breakdown: 5★ 3,102 · 4★ 230 · 3★ 70 · 2★ 23 · 1★ 69 ## What do users think of Henrico FCU Digital Banking? Overall sentiment: negative **Pros** - 👍 Ease of use - 🚀 Efficient digital banking - 💡 Convenient mobile deposit - 🤗 Great customer service **Cons** - 🐛 Frequent app crashes - 🔒 Restrictive security measures - 🔋 High storage/memory requirements - 😞 Frustrating app updates **Commonly reported bugs** - Login screen freezes - Bill pay feature not working - Delayed fund transfers **Most requested features** - Legacy app support for older devices - Improved transaction history visibility - Seamless account access for deployed users ## Newest reviews (10 of 34) ### 4/5 — I have to turn off my vpn to use it. *2026-05-04, version 3.33.0* It’s useful and convenient for when I need to make quick transfers or check my balances. They have certain ip addresses blacklisted, I think. If connected to a vpn, you will get a html error. You just need to disconnect from the vpn for however much time you plan to use the app. It took me a little while to realize why I was getting the errors, so I hope that it can help others by sharing how I solved it :) ### 4/5 — Login issues *2025-05-17, version 3.22.0* I keep getting logged out. ### 3/5 — Long delays *2024-12-13, version 3.18.0* In transferring funds via linked accounts the delay was significant. But that was fast in comparison to literally taking time out of my BUSY day to physically go to the branch only to be interrogated (it felt like) then have the funds delayed prolonged and inexplicably delayed. Quite frustrating ### 4/5 — review *2024-11-26, version 3.18.0* staff always great ! Jen Kim Susan all a pleasure ### 5/5 — Banking *2020-05-20, version 2.16.1* Outstanding Bank & Service 🤗 ### 5/5 — Great app *2020-04-17, version 2.16.1* I love this app ### 5/5 — Electronic deposit *2020-04-11, version 2.16.1* It has been so convenient to be able to deposit checks from my home. I have never done this before but now I know how easy it is. ### 1/5 — Very Poor App *2020-04-02, version 2.16.1* This is the most confounding app my family has ever used, made worse by the fact that there was zero communication prior to the new app’s release! ### 5/5 — Awesome appl *2020-03-18, version 2.16.1* Love HFCU new app.. the best app for banking. ### 1/5 — Really *2020-03-10, version 2.16.1* I can’t use the words that I would like to use here. Cannot log on and can’t call for help. Thanks Henrico FCU for smooth roll out 😡! ## Most critical reviews (10 lowest-rated) ### 1/5 — WORST APPLICATION EVER!!! *2026-08-18, version 3.36.0* The banking app is horrendous. I recently purchased a vehicle and used HFCU to finance. Cannot create an account to access my loan. Does not recognize my member number. My wife was able to sign on eventually because they only put her name on the vehicle I suppose. Then when we finally get access to the loan information there is guidance that claims you can set up an ACH auto draft with an external bank routing number and account. However, no where on the site does it provide a place to actually do this. Frustrating!!!! ### 1/5 — Small town *2026-08-03, version 3.36.0* mentality With eyes off primary purpose of a banking institution. My deposit was delayed three days . Your poor regular customers. They don’t realise the distain and contempt your organisation for its customers. ### 1/5 — Worst bank in Richmond *2026-01-21, version 3.30.0* Everything’s absolutely awful zero customer service unenrolled you from things that you’re enrolled from just Absolute awful ### 1/5 — MOBILE APP *2025-12-02, version 3.17.0* Cannot pull up HFCU new Mobil app version on my iPhone 8. HAVE TO CALL AND SPEAK TO A MACHINE.. I'VE BEEN A CUSTOMER FOR YEARS AND THIS IS EXTREMELY FRUSTRATING ### 1/5 — App update means I can’t use, due to old phone *2025-10-30, version 3.17.0* Really annoyed that all of a sudden the app is requiring iOS 17 or later. This means using my iPhone 8 I simply cannot use the app anymore. I’m particularly disappointed because I just put a new battery in this phone to extend its life. Screw you, HFCU, you should’ve offered a legacy app for continued use. ### 1/5 — Terrible *2025-07-11, version 3.24.0* This app is actually so terrible it makes me want to go to another credit union ### 1/5 — constant bugs *2025-03-16, version 3.21.0* i’ve been using this banking app for a little over 4 years now, and just recently the app has been TERRIBLE!! support is only available certain hours so say if there’s an emergency regarding your account there’s nothing you can do about it, my account constantly freezes like currently i can make transactions but they are not being shown in the app, causing my checking account to freeze. there’s always been a problem. there has been no improvement. ### 1/5 — Bill pay don’t work *2025-02-18, version 3.19.1* This feature was working yesterday 2/18/25 and now unable to access bill pay feature. ### 1/5 — App is broke *2024-11-06, version 3.17.0* App is now broken, won’t work. Stays on login screen with spinning circle. Tried uninstalling and reinstalling same thing. Frustrating, used to work fine ### 1/5 — Can’t tell what my monthly minimum payment is *2022-04-19, version 2.40.0* Can’t tell what my monthly minimum payment is So I ended up paying my balance off every month ## Most praised reviews (10 highest-rated) ### 5/5 — Mobile *2026-07-06, version 3.35.1* Awesome ### 5/5 — Haven’t been able to see account on phone for 3+ weeks *2025-11-22, version 3.17.0* Ridiculous….. my phone is full and it takes a lot of time to get rid of the junk that comes to your phone. So, I can’t update to the version the bank is requiring for me to see my account. I have to make phone calls which is tedious and inconvenient. The more I delete on my phone, 10 more spammy things come in. I started the year at 135k emails from a variety of spam distributions. I have removed apps, offloaded apps, deleted thousands of emails, purchased more storage, emptied trash, cleared cache, and now I have over 265k emails! It is never ending!!! ### 5/5 — Jus Us *2025-10-31, version 3.28.0* I enjoy the ease of using the app ### 5/5 — Great service *2025-03-13, version 3.21.0* Very efficient and dependable service ### 5/5 — The excellent Henrico FCU ever in my lifetime! *2025-02-20, version 3.19.1* Thank you for all your hardworking and dedication to made Henrico FCU the best banking, services,management in the world. ### 5/5 — Communication *2023-10-17, version 3.7.0* The best ### 5/5 — Love it *2021-01-28* This is one of the best app I hv ever used. ### 5/5 — Mobile deposit *2020-12-28, version 2.25.0* This mobile deposit option has been a great way to handle things during this pandemic. It is very easy to use and saves time from visiting a site or ATM to complete transactions. ### 5/5 — Digital Banking *2020-08-29, version 2.21.1* I really love the convenience of digital banking. It is very user-friendly and easy to navigate. I really like your digital support team. Great improvements in overall banking by Henrico Federal Credit Union. ### 5/5 — Terrible *2020-06-09, version 2.16.1* One of the worst apps I’ve ever used. Incredibly user unfriendly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*