# Hercules CyclePay — user reviews > 179 indexed App Store user reviews of Hercules CyclePay by Hercules Corp, rated 4.35/5 from 2,258 ratings. - Source: https://appshunter.io/ios/app/hercules-cyclepay/id1520002517/reviews - App overview in markdown: https://appshunter.io/ios/app/hercules-cyclepay/id1520002517.md - Rating breakdown: 5★ 1,219 · 4★ 141 · 3★ 81 · 2★ 42 · 1★ 179 ## What do users think of Hercules CyclePay? Overall sentiment: negative **Pros** - 🚀 Convenient app - 👍 Easy to use - 💡 Useful features like notifications **Cons** - 🐛 Connectivity issues - 🐛 Unreliable machine status - 🐛 Slow performance - 💰 Overcharging issues - 🤖 Buggy and glitchy **Commonly reported bugs** - Machines not connecting to app - Incorrect cycle time reporting - Charges without starting machines - Frequent app crashes **Most requested features** - Allow manual time input for dryers - Improve machine status visibility - Implement remote machine control - Save payment information ## Newest reviews (14 of 179) ### 3/5 — So so *2026-08-07, version 4.98* Takes long time to connect and doesnt save address for replenish ### 2/5 — It’s fine *2026-08-02, version 4.98* I just wish it was setup ti its max potential. We should be able to see on the app which machines are available before we schlep to the laundry room. It appears for one machine on the list which means it should be something that can be programmed for all of them…. ### 2/5 — Horrendous app *2026-07-23, version 4.98* Constant disconnects and takes multiple tries to pay ### 4/5 — good *2026-07-12, version 4.98* app is good and makes things simpler but the machine or app can bug some times ### 2/5 — Dryer “swiping” *2026-06-11, version 4.95* Being unable to add more than one amount to the dryers is a pain to deal with ### 2/5 — Slow *2026-06-07, version 4.95* It doesnt connect untill 20 tries ### 4/5 — Why is it so slow?? *2026-06-01, version 4.95* Yes, the app is easy to load and it's nice I don't have to set a timer to remember my laundry, but the time it takes to actually connect with the machine - if it's able to - is such an extreme negative! ### 1/5 — thieves *2026-05-21, version 4.95* machines are shot and over priced... ### 2/5 — Painful, Just Painful *2026-05-19, version 4.95* If your laundry has poor cell phone reception, this app seems virtually impossible to use. Also, the process of adding time to your drier in 5-minute increments takes seemingly forever. It took me close to 5 minutes to set up two drier loads with 30 minutes each. Next time I’ll be going back to using my laundry card if they have fixed the card machine by then. ### 3/5 — Almost there! *2026-05-14, version 4.95* The app works generally well I can pay via my phone and it is able to know which machine I’m using. The downside is that the timer is not in sync with the machine. The timer on the app will go off and then I go downstairs and I have to wait six minutes for the machine to actually be done. Also the machines need cleaning and there should be something on the app for maintenance. ### 1/5 — Trash *2026-04-22, version 4.95* This app doesn’t even let me add funds ### 1/5 — Machine Offline *2026-04-19, version 4.95* Our largest machine keeps going offline even tho it says it is available on the app. I have put detergent in twice that i had then lost and also had to pay a dollar more to use two machines. Never got a refund I asked for. ### 1/5 — Washer and dryer *2026-04-14, version 4.95* Never work and super dirty ### 1/5 — Slow!!! *2026-03-30, version 4.95* App works does what it’s supposed to do but it’s very slow. I mean very very slow. I had four dryers I had to program - took me a half hour. did i say this was slow. ## Most critical reviews (10 lowest-rated) ### 1/5 — Please add custom amounts *2026-09-06, version 4.98* I wish you could add however much money you want to your account instead of a minimum of $10 with 10$ increments thereafter. Unless you plan to use this payment system for the rest of your life and then some, you stand to wind up with an unused balance in your account. ### 1/5 — issues and bugs *2026-09-01, version 4.98* Constantly given a “limited functionality” message and app doesn’t work when you need it. ### 1/5 — Inconvenient convenience *2026-07-29, version 4.98* Its seems helpful to both not have to buy or to remember to bring a laundry card to the laundry room. However, this app is so slow to load and to apply money to a machine. You cannot add additional time to a dryer all at once. An improvement would be the ability to all multiples of the dryer time units (say, 3 sets of 15 minutes). So you have to individually increase the time by waiting for the app the connect—in a basement. Then it asks you to rate the app every time you finally complete the transaction. ### 1/5 — Rip off *2026-07-27, version 4.98* You charge $10 for the card, thenn there’s no money in the card. You allow the machines to charge us for our app but the machines do not work so why take our money ### 1/5 — Not a user friendly app *2026-07-13, version 4.98* The app is terrible ### 1/5 — Slow, terrible UX *2026-06-23, version 4.98* Hard to use, half of the time is trying to “connect” to the point that I have to restart the app. No meaningful improvements in year. Get Claude or ChatGPT to build you a new better app, or at least hire a decent designer please 🙏 ### 1/5 — An absolute nightmare *2026-06-13, version 4.95* If your laundry room has poor cell phone reception, this app is an incredibly painful to use. The process of adding time to your drier in 5-minute increments takes forever. It has taken me up to 10 minutes to set up two drier loads with 30 minutes each. Next time I’ll be going back to using my laundry card if they have fixed the card machine by then. ### 1/5 — why does laundry machine need an app and wifi? *2026-06-10, version 4.95* terrible experience ### 1/5 — Customer Service *2026-06-05, version 4.95* The woman on the phone was incredibly rude and nasty. She even hung up on me. ### 1/5 — Very slow *2026-06-02, version 4.95* To set 30 min dryer you need to do the process 3 times and it is so slow … ## Most praised reviews (10 highest-rated) ### 5/5 — Sometimes it works sometimes it doesn’t *2026-08-24, version 4.98* It would be nice if the app stored previously used credit card numbers so you don’t have to put them in again when refilling. Also, it can be buggy and sometimes the app says it worked but I will come back and the washing machine did not even turn on but it still took my money. Last time I tried to get a refund for this, the Hercules’s phone number was not working. I sent an email and they never sent the refund. ### 5/5 — Works great *2026-07-27, version 4.98* Easy to set up and easy to use. Great phone support. Thank you! ### 5/5 — Overcharging and work issues *2026-07-18, version 4.98* It’s horrible period ### 5/5 — Super convenient!! *2026-05-15, version 4.95* Easy to use! ### 5/5 — Being productive with insomnia *2026-03-27, version 4.95* So there you are, you can’t sleep and there’s a bag of laundry behind the door. You gotta get it done you’ve run out of socks and underwear, T-shirts are getting low and towels towels forget about it you know you like clean crisp towels every day because you’re a shower freak one in the morning one in the evening like to keep it clean plus we got a great shower lotta beautiful pressure strong adjustable pressure plenty of hot water, nonstop New York City Plumbing the best on the planet so you decided and since you can’t sleep, it’s 1 o’clock in the morning you figure all right let’s get the laundry out of the way, but the card is low. How are you gonna run the machine without enough money on the card here’s the answer no problem you hit the app you load it up in your slippers in a bathrobe no more Lobby no more vending machine no more Elevator. Just on the phone the magic of technology aim that thing watch those circles reciprocate graphically push that button and there it goes 38 minutes away from heaven. ### 5/5 — Easy as Sunday Morning *2026-03-17, version 4.95* The App works great. So much better than the vending machines. ### 5/5 — Hercules CyclePay *2026-03-01, version 4.95* Love the app works perfect ### 5/5 — 1760 *2026-02-08, version 4.95* Great job on these washers ### 5/5 — Information *2025-11-25, version 4.94* I dont understand why i havevto repeatedly re enter my information and card #. It is very annoying!! ### 5/5 — Super *2025-11-06, version 4.94* Excellence --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*