# Heritage Bank KY — user reviews > 57 indexed App Store user reviews of Heritage Bank KY by Heritage Bank Incorporated, rated 4.83/5 from 962 ratings. - Source: https://appshunter.io/ios/app/heritage-bank-ky/id977238716/reviews - App overview in markdown: https://appshunter.io/ios/app/heritage-bank-ky/id977238716.md - Rating breakdown: 5★ 853 · 4★ 64 · 3★ 20 · 2★ 5 · 1★ 12 ## What do users think of Heritage Bank KY? Overall sentiment: negative **Pros** - 🚀 Fast and reliable transfers - 👍 Friendly and helpful staff - 🚀 Dependable and accurate app **Cons** - 🐛 Unresponsive app and slow deposits - 👎 Difficult to use and navigate - 👎 Dislike the new app design **Commonly reported bugs** - Incorrect account balances shown - Remote deposit capture not working - Frequent login issues and password resets **Most requested features** - Add Zelle integration - Improve account linking and transferring - Provide more detailed transaction history ## Newest reviews (12 of 57) ### 2/5 — Slow *2026-05-09, version 26.0.250800* Slow slow slow ### 4/5 — Transfer *2026-02-27, version 26.0.250800* Love the ability to transfer funds. Make it so we can pay on loans that way! ### 2/5 — App unresponsive *2026-01-23, version 26.0.250800* The is unresponsive more often than not. If you are able to do a mobile deposit you hope it shows up in a day or two. Another bank I use you deposit and about 10 minutes it in the account. You can do better if you tried. ### 2/5 — Transfers *2026-01-03, version 26.0.250800* Terrible, drop downs don’t work, difficult to make transfers ### 2/5 — Customer *2025-11-30, version 26.0.250800* Not as friendly as old one. Really dislike new website more than the app ### 2/5 — Not user friendly *2025-11-13, version 26.0.250800* Have a hard time linking accounts. Not very user friendly ### 2/5 — Review *2025-10-29, version 26.0.250800* I find it difficult to find what I need. The last version seemed more user friendly. ### 4/5 — Good bank *2025-10-29, version 26.0.250800* Excellent brick & mortar service and very good online services ### 2/5 — Unhappy *2025-10-23, version 26.0.250800* Ever since the new update it has been harder to get into the app daily. I have to click out of it multiple times and try again every single time. Also money transferring into my account has been slow. I pay for an instant transfer fee and lately it has taken a couple days for it to go in. ### 3/5 — Prefer the old app better *2025-10-13, version 26.0.250800* It was easier to use and I was able to lock my card just in case I forgot where it was. I was also able to lock online orders but now I am unable to. ### 2/5 — Just barely ok *2025-10-06, version 26.0.250800* On my iPhone it won’t load the accounts at all, just spins circles. It has limited functionality, but it’s still useful. Just needs some tech work. ### 3/5 — App rating *2025-10-03, version 26.0.250800* Still problems with APPLE PRODUCTS - 6 years and running. ## Most critical reviews (10 lowest-rated) ### 1/5 — hate it *2026-04-08, version 26.0.250800* it’s genuinely confusing i hateee this bank so bad ### 1/5 — Not a fan of *2025-12-12, version 26.0.250800* I like the old one better ### 1/5 — poorly designed app *2025-11-21, version 26.0.250800* very poorly designed app. quirky and hard to use. Desperately needs update. I am feel sure most of the favorable reviews are paid. ### 1/5 — Not a fan! *2025-10-24, version 26.0.250800* I am unable to transfer from one account to another on this app! Total disappointment ### 1/5 — Update is bad ( wouldn’t recommend ) *2025-10-22, version 26.0.250800* The new update for this app is terrible if I could give no stars I would it never show the correct balance one minute it will show I have 300 dollars next it will show I have -300 dollars this is terrible please fix this app ### 1/5 — Unhappy *2025-10-18, version 26.0.250800* Love the bank and people. However this version of the app is not as user friendly as the last. I’m not a fan. ### 1/5 — Issues *2025-10-18, version 26.0.250800* To many issue now I can't deposit any check.Cannot Process Deposit A problem has occurred with the Remote Deposit Capture Adapter OK ### 1/5 — Why change a good thing *2025-10-18, version 26.0.250800* Loved the old app so no I don’t like this new app ### 1/5 — Terrible *2025-10-04, version 26.0.250800* This needs to be fixed. I have spent more time deleting this app and downloading it again due to the app constantly taking too long to open up, making it hard for me to even pay my bills. ### 1/5 — Ugh *2025-10-01, version 26.0.250800* You need to figure this out ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-03-26, version 26.0.250800* Great ### 5/5 — Heritage Bank KY *2025-12-23, version 26.0.250800* We wouldn’t do our banking any where else. Everyone always goes above and beyond to help us! ### 5/5 — Much Better Than Before *2025-12-09, version 26.0.250800* This app is so much easier to use than the last app! Don’t change a thing! Resist the temptation to make it “improved “ it will ruin it! ### 5/5 — Thx fast *2025-12-08, version 26.0.250800* Fast ### 5/5 — Reliable and accurate *2025-11-21, version 26.0.250800* Love the app! I can use it on the go and dependable. ### 5/5 — SJD *2025-11-05, version 26.0.250800* Great service all the time. ### 5/5 — Owner CPG Mktg *2025-10-06, version 26.0.250800* Heritage is always evaluating their services and upgrading. We are very pleased with the new website. ### 5/5 — Friendly Staff *2025-10-02, version 26.0.250800* It makes a big difference to me seeing the same employees at Heritage Bank . If their happy I know my accounts will be managed well ! ### 5/5 — Big improvement *2025-09-19, version 26.0.250800* I really like the new UI updates to this new app. ### 5/5 — My Bank *2024-05-19, version 23.2.20* You have always been there for me and the best with your professional services and support with all my personal and business needs Thanks Ted R Robbins --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*