# Heritage Family CU eBranch — user reviews > 36 indexed App Store user reviews of Heritage Family CU eBranch by HERITAGE FAMILY CREDIT UNION, rated 4.80/5 from 4,086 ratings. - Source: https://appshunter.io/ios/app/heritage-family-cu-ebranch/id898052592/reviews - App overview in markdown: https://appshunter.io/ios/app/heritage-family-cu-ebranch/id898052592.md - Rating breakdown: 5★ 3,537 · 4★ 445 · 3★ 79 · 2★ 11 · 1★ 14 ## What do users think of Heritage Family CU eBranch? Overall sentiment: positive **Pros** - 👍 Easy to use app - 🚀 Quick and responsive - 💕 Excellent customer service - 🙌 Supportive of local communities - 🔒 Secure login options **Cons** - 🐛 Issues with pending transactions - 🤔 Confusing layout changes - 🔍 Limited functionality compared to website **Commonly reported bugs** - Two-factor authentication not working consistently - Touch ID/Face ID login issues - App crashes when switching between accounts **Most requested features** - Add check deposit feature - Improve person-to-person payments - Provide more detailed transaction history ## Newest reviews (11 of 36) ### 5/5 — Members Jerry & Renee Byrd *2021-02-02, version 5.0.18* Superior service on all levels. My wife and I have never experienced a financial institution like this one. People that I have referred are also over the top please with how HFCU works with each member. ### 5/5 — The best experience ever. *2020-11-10, version 5.0.16* This financial institution is like family, they take care of you and assist with financial matters and concerns. It makes me feel good to know that if I have concerns or needs that Heritage Family Credit Union is there. ### 5/5 — Awesome Customer Service!! *2020-08-10, version 5.0.14* Absolutely the best bank ever!! The Bennington branch has the best customer service!!! Thank you!!!! ### 5/5 — Excellent service *2020-07-29, version 5.0.14* In all the years I have been a member HFCU staff has always gone the extra mile to serve my needs! ### 5/5 — No problems, works well *2020-05-08, version 5.0.13* Good working app ### 5/5 — Employees *2019-11-06, version 5.0.4* Whether at the bank or on the phone people are always pleasant and helpful. ### 5/5 — Review *2019-09-05, version 5.0.4* I like that the new system shows you the names of your sub accounts that’s helpful. I do still hate that you can have full access to all your checking accounts or savings on one screen you have log out and then log into the others. That’s a pain ### 5/5 — GREAT PLACE TO DO BUSINESS! *2019-08-25, version 5.0.4* GREAT CUSTOMER SERVICE. EASY TO DEAL WITH. QUICK RESPONSE. ### 5/5 — New app *2019-08-20, version 5.0.4* Love the new app. ### 5/5 — Touch ID *2018-06-29, version 4.9.82* App works great all besides the Touch ID was working fine then all of sudden it just stopped working and won’t reactivate no matter what I do ### 5/5 — Touch ID not working *2018-05-05, version 4.9.82* Just had to upgrade to an iPhone 8. Set up Touch ID but doesn’t work when I sign into the app. Also saw that they they don’t allow two fingerprints now, which they did on the 7 which worked just fine signing in with either hand. Even when I deleted one it still wouldn't work. Please fix!! ## Most critical reviews (10 lowest-rated) ### 1/5 — New app is a stinker *2019-09-13, version 5.0.4* Need a security code text to me every time I switch between my iPhone and my iPad. Very annoying. Now it takes forever and a day to get an electronic check withdrawn from my account. Forgot I sent it and thinks start bouncing everywhere. My bad for not balancing things forward but it never used to be that way. Back to the security code text. So annoying. Heritage can’t figure out I have 2 devices using the app?? ### 1/5 — Horrible! *2019-08-30, version 5.0.4* This new app is horrible! I wouldn’t even give it one star if I didn’t have to. Might be a good reason to change banks!!! ### 1/5 — The new app makes me want to switch banks. *2019-08-22, version 5.0.4* You can’t even complete a transfer! There’s no option to do so! Just to cancel or review the rules of the transfer. The new app is awful enough it’s making me want to switch banks. It literally shrinks the amount of screen I can see on my phone. Everything is small and cramped into one section on the screen for seemingly no reason except to advertise Heritage to me? It’s made for tablets not phones. If I click on one transaction to get more information, it kicks me all the way back to the home screen. Why do I need to scroll on the home screen now? Serious functionality issues. I can’t even use the website because it forces you to this awful app. ### 2/5 — Touch ID *2018-04-20, version 4.9.82* Having problems with the touch ID login. Activated it in the main screen and everything said it was a success until I closed the app and tried to log back in. Wasn't there and had to activate it again. But low and behold it did not work the next time I logged in. Tried changing it from the preferences in the settings once I logged in and same thing. Seems to disappear every time. Need to fix this bug! ### 2/5 — Not great *2014-12-16, version 3.6.1* Mobile deposit doesn't work on iPhone6. Can transfer funds but only view transactions from current month. ### 3/5 — It’s ok *2023-07-09, version 5.4.1* So the app is ok until it comes to charges pending…when my charges are pending it messes up the available balance … for example say my real available balance is $45 and then I go and buy something for $5 ok so then my available balance should be $40 but it will show I have $120 for my available and that really messes with me because I could think I have that much and go spend $100 then we’ll I would have over drafted … it’s really annoying ### 3/5 — TFA *2023-01-09, version 5.4.1* TFA still isn’t working! If I delete the app and reinstall it works on the first login but subsequently does not! ### 3/5 — Great improvement *2019-08-24, version 5.0.4* I like being able to pay bills and deposit checks from my IPad. I’m disappointed that I can’t do a person to person payment and have the money automatically transferred to their account. Other banks have this option and it is great! My brother sent money to my Heritage account from his People’s account and the funds were in my account in less than five minutes! ### 3/5 — Check Deposit *2019-02-15, version 4.17.81* It would be great to have a check deposit feature. I can’t always make it to the bank and it would be really handy! ### 3/5 — Works OK *2018-07-04, version 4.17.81* The app is super finicky and you can’t do as much as you can on the website ## Most praised reviews (10 highest-rated) ### 5/5 — Local and Relational ❤️ *2026-06-18, version 5.7.0* Love the service because people at HFCU care about the people and the community. ### 5/5 — Great bank! *2025-12-28, version 5.6.0* Had this bank since I’ve had one at 17, 24 now and I’ve gotten two loans from em and they have been very helpful. The app is pretty cool and easy to use, free to transfer to other banks too! ### 5/5 — What Else Can You Ask For? *2025-12-07, version 5.6.0* Your money stays local and isn’t used to fund massive corporations looking for international ventures to exploit the people and the environment of the Global South. The app has all the information I want and the company is a major supporter of the communities they are in. ### 5/5 — Review *2025-10-22, version 5.5.0* The app is easy to use and if I ever have questions everyone has always been helpful ### 5/5 — Fantastic app *2025-04-29, version 5.5.0* Best Bank I have ever worked with, but for some reason, it won’t let me hit the star. I want to hit for the five star rating ### 5/5 — Works great, easy login *2023-03-28, version 5.4.1* Love the Face ID login on my phone, quick to check balances and transfer between accounts! ### 5/5 — Why do you change to make deposit by phone s *2022-03-21, version 5.3.0* Why you charge to deposit check by picture ### 5/5 — Good Credit Union *2021-10-02, version 5.1.0* Easy to deal with and an all around good credit union I like the neighborhood small town feel to our HFCU ### 5/5 — Great App/Bank *2021-03-16, version 5.0.18* This app is great and the customer support on it gets right on any issues. They actually call you within one business day and solve any issues immediately! Not to many banks will actually call you later on the same day if it’s a business day and business hours, otherwise the next business day they will if you email them with any issues! Had purchased something that turned out to be a scam and this bank got right on it and recovered my money back for me! ### 5/5 — Chris in VT *2021-03-11, version 5.0.18* Many many things that all banks should be!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*