# Heritage Mobile by HFCU — user reviews > 59 indexed App Store user reviews of Heritage Mobile by HFCU by Heritage Financial Credit Union, rated 4.65/5 from 2,525 ratings. - Source: https://appshunter.io/ios/app/heritage-mobile-by-hfcu/id843886816/reviews - App overview in markdown: https://appshunter.io/ios/app/heritage-mobile-by-hfcu/id843886816.md - Rating breakdown: 5★ 1,745 · 4★ 159 · 3★ 57 · 2★ 31 · 1★ 97 ## What do users think of Heritage Mobile by HFCU? Overall sentiment: neutral **Pros** - 👍 Easy to navigate - 👍 Simple to make deposits and payments - 👍 Convenient one-stop banking - 🚀 Fast and efficient app - 🔒 Secure login options **Cons** - 🐛 Frequent crashes and freezes - 🤔 Confusing UI changes after updates - 🤔 Lack of important features like account numbers and due dates - 🤔 Inconsistent performance across devices - 🤔 Poor customer service experience **Commonly reported bugs** - Login issues with fingerprint/face ID - Accounts not displaying properly - Bill pay malfunctions after updates - Remote deposit failures **Most requested features** - Allow editing of payment amounts without sending duplicate payments - Provide 24/7 customer support - Improve mobile deposit functionality - Add option to view account statements - Restore previous app features that were removed ## Newest reviews (10 of 59) ### 2/5 — Too many steps *2026-01-16, version 25.2.101.1* Too many steps to make a payment. ### 2/5 — App not as user friendly as previous app *2024-08-15, version 24.4.0.1* The other app was much better ### 1/5 — So much more confusing after update *2024-07-25, version 24.2.1* This app was already terrible now it’s even worse after this update. Negative balances are in parentheses now, and they don’t show an actual negative sign or highlighted red to show over draft like they used to. Also I can’t find my account number ANYWHERE on the app. I can’t even see it on my statements. Absolutely unnecessary and ANNOYING. Join a different bank/ credit union this one is not worth your time. The ATM at my branch is ALWAYS broken. ### 5/5 — Online banking *2024-06-27, version 24.2.0.1* This is horrible that every time I sign into my account, I have to do all this security. I understood in the beginning when you first made the changes, but this is ridiculous. Since you made the changes the system has gone downhill quick. It took weeks to fix my cell, then I was receiving my medical payment from my job by online deposit and it took days for it to go through because of your new system. Get your act together ### 1/5 — Terrible app *2024-06-26, version 24.2.0.1* App crashes constantly , half the time when it actually opens , doesn’t show transaction history. Heritage went through some huge overhaul and sold everyone in the fact that it was gonna revolutionize the way we bank with them and it set us back 15 years in my opinion. Considering leaving the credit union because of the way they’ve transitioned ### 4/5 — Transfers *2024-06-21, version 24.1.2.1* I am linked to my children’s accounts, and I don’t like that the account numbers are no longer visible when making transfers. ### 5/5 — Ease *2024-06-20, version 24.1.2.1* I really enjoyed the new app. It makes everything so much easier. Also it makes everything more understandable. I love getting updates on whether or not someone trying to tamper with my account and how Hudson heritage stops them. ### 5/5 — Tap Tap Tap *2024-06-20, version 24.1.2.1* Convenience at a tap of a finger but to slow with a Tap Tap Tap & to many card issues. Cards constantly getting locked and NO 24/7 Customer Service. ### 5/5 — Stuck in the loop *2024-06-12, version 24.1.2.1* This App has been deleted downloaded again and as soon as it opens it’s just a spinning circle I have gone into a branch and the employees can’t help me what is going on how do I fix this ### 5/5 — Much better banking experience! *2024-05-14, version 24.1.2.1* Since the update of this app, it has been easier and quicker to make my banking transactions, pay my bills, or view my accounts. I can even open new accounts through this app, which was very difficult to do before. Extremely streamlined and easy to use! ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad *2026-07-24, version 26.1.401.1* Just bad and slow. ### 1/5 — Customer service and communication *2026-06-16, version 26.1.401.1* You could try calling the bank to speak with someone about any issues you're having with the car loan department. It's always a long wait, they never give good help, and they tend to redirect you to another number. It seems like they aren’t happy working there, and I can’t blame them given the communication issues. ### 1/5 — Inconsistency in information *2026-03-26, version 25.2.101.1* Amounts displayed on HFCU checking account is not same as what the HFCU customer service agent sees on their side leading to ambiguity to initiate any transactions. ### 1/5 — bank *2025-11-12, version 25.2.101.1* it’s not a “real” bank? idk they barley help me with anything and the online phone service is dog doodoo negative 2 starts hands down!! ### 1/5 — Not user friendly *2025-09-09, version 25.2.101.1* I use this app to make payments on my loan and it is not user friendly. I have to transfer my payments multiple days before the monthly bill is actually due in order for it to clear on time. The bank has no easy options to make a prompt payment unless Zelle is used. If you are not comfortable with Zelle this is your only other option. I have NEVER had such a had time GIVING a bank money in my life. ### 1/5 — Awful app and service *2025-07-24, version 25.2.101.1* Constantly freezes never get a warning for system maintenance no agents available on the weekends which is such a slap in the face ### 1/5 — Payment date *2025-07-12, version 25.2.101.1* Makes no sense that there is a specific time to make a payment. Time should not matter it’s the date that should matter. ### 1/5 — Terrible banking app *2025-06-28, version 25.1.203.1* Terrible banking app, 100% the worst app for banking and I have multiple banks such complaints I have so complicated for such uncomplicated things really needs to be revisited and adjusted for easier use, hate the layout somehow the app was closed for days to make it better and it’s worse I cannot say a single possible positive thing about this app ### 1/5 — Needs improvement *2025-01-13, version 24.8.0.1* App does not show due date, nor does it provide to view statements. ### 1/5 — Bill pay is horrible since the update *2024-08-10, version 24.2.1* I’ve been using bill pay for the past few years since I joined heritage and it was great until the update. Every month my electric bill is a different amount and I go into bill pay and edit the amount with no problem. In June my cable bill increased by $5 so I went into bill pay and updated the amount to be paid for the cable bill. The bill was now paid ,(no longer electronically but two actual checks were sent, why???)Both the checks were sent one for the old amount and one for the new amount. Not the end of the world but inconvenient and I didn’t request two checks be sent only the updated amount. So here we are in August and my mortgage payment changed so I went into bill pay in July and edited the payment amount. And guess what happened? Two payments were sent one with the old amount and one with the new amount. I’m not a rich person so I called the bank to tell them of their mistake and they needed to get the incorrect payment amount back and into my account so I could pay the other monthly payments due without any issues. The representative argued with me that the cable bill was not paid twice and that one was canceled. It was definitely paid twice!!!! Then I was told that nothing could be done about the extra payment for the mortgage and that she would transfer me to the branch to see if they could help. Guess what happened I was transferred back into the loop and I reached another representative who was less than civil and I was disconnected. In conclusion the system is not working properly and the customer service was not able to help. I’m not going to use the bill pay and I wouldn’t suggest that anyone else use it. John Barrett Disgusted bill pay customer ## Most praised reviews (10 highest-rated) ### 5/5 — App *2026-08-07, version 26.1.401.1* App works but needs alot of improvement. It’s like using the first app ever made. ### 5/5 — A little surprised *2025-12-10, version 25.2.101.1* This app is extremely easy to navigate. ### 5/5 — Easy transfer *2025-11-26, version 25.2.101.1* Easy transfer of funds ### 5/5 — Simple *2025-09-26, version 25.2.101.1* The app is simple to make a deposit and to payoff my car payment ### 5/5 — Best app for banking *2025-09-01, version 25.2.101.1* Everything I need in one place! Love being able to connect all my accounts for budgeting. Great design and easy to use. ### 5/5 — Much better experience *2025-02-12* Honestly, in the past this app was not as good as other larger banks. I would say they have significantly improved it and I find it much easier to get to what I need **Developer response:** Hello, we appreciate you taking the time to provide us with your feedback. We are happy to hear you are having a positive experience! ### 5/5 — I love it here *2024-12-18, version 24.8.0.1* You should join. You’ll love it here too ### 5/5 — Loving the new experience *2024-11-12, version 24.8.0.1* Great update! I used to dread using the mobile app and now I don’t give it a second thought. The app loads faster and Bill Pay is really easy to navigate. Thanks for the new version! ### 5/5 — Continuous download problems *2024-09-08, version 24.4.0.1* If I have other apps open on my phone, this app doesn’t open properly and tells me it wasn’t opened all the way. Really annoying! My Zelle has been suspended twice. I have to call the bank continuously to have things fixed. ### 5/5 — Set *2024-08-09, version 24.2.1* Good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*