# Hero App — user reviews > 37 indexed App Store user reviews of Hero App by Hero MotoCorp Ltd, rated 3.45/5 from 1,209 ratings. - Source: https://appshunter.io/ios/app/hero-app/id1079298028/reviews - App overview in markdown: https://appshunter.io/ios/app/hero-app/id1079298028.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 0 ## Newest reviews (11 of 37) ### 3/5 — Why Bluetooth required to be on??? *2026-07-24* Getting annoyed every time I have to open the app it request Bluetooth to be on. Not sure why this app required Bluetooth. And offers and ads - if I click ads or offers or new bike immediately I get a call from hero. **Developer response:** Hi Ram, we surely want to look into this concern and get it fixed for you. We request you write us your concern at heroapp@heromotocorp.com for further assistance. ### 3/5 — App launches only twice *2025-10-11* While using the app, the experience is satisfactory but it doesn’t operate for more than 2 instances of launch activity. For third time launch of the app, I have to uninstall and reinstall again and the cycle repeats i.e. I can use a maximum of 2 times, later it becomes complete blank white screen. This needs to be fixed on priority basis as it is a recurring issue and quite frustrating. **Developer response:** Hi Tarun, we are sorry that we didn't meet your expectations. Please let us know what we can do to improve. Drop us an email at heroapp@heromotocorp.com and we will definitely try to resolve the issue. ### 2/5 — Navigation *2025-10-02* The navigation in this app is very poor as it uses Maples, which is not updated in many locations. Google Maps would be much more useful and convenient for users, as most people rely on it for accurate navigation. Kindly update the app to use Google Maps for a better experience. **Developer response:** Hi Harish, we understand issues like this can be frustrating but not to worry, we're here to fix it for you. Please write to us at heroapp@heromotocorp.com for prompt assistance. ### 3/5 — Map needs improvement *2025-09-02* Overall app is smooth. But Maps shows route for cars and we cannot change it need options like select bike or car route. Map connectivity unreliable every time I have issue getting map displayed on bike. It would be better if it just supported google maps rather. Hope they fix it soon as the only area that needs alot more polishing as its completely unusable right now **Developer response:** We thank you for your valuable feedback, Vaibhav. We would love to know more about your experience. To help us improve our app, kindly write to us at heroapp@heromotocorp.com. ### 2/5 — Recommendations of App enhancement *2025-09-01* I am writing to provide critical feedback on the companion app for my motorcycle. While it offers basic functionality, its performance is not commensurate with the premium quality of the vehicle itself. The application is plagued by several significant issues, including persistent connectivity failures that prevent it from automatically pairing, and a demonstrably inaccurate fuel indicator—a discrepancy I am prepared to substantiate with my own data. Furthermore, the caller ID is ineffective, failing to sync with my contacts and thus displaying all incoming calls as "unknown." The navigation system is also critically underdeveloped, lacking the essential dynamic rerouting capabilities of standard applications like Google Maps. For a motorcycle of this caliber, the digital experience should be equally sophisticated, and I strongly urge your team to address these shortcomings and elevate the app with the advanced features it deserves. **Developer response:** We have made a note of your feedback and would love your assistance in improving our app, Asif. We request you to write to us at heroapp@heromotocorp.com so that we can make things right for you. ### 3/5 — Not working navigation *2025-06-27* I tried to connect to navigation but there is issue with navigation and i can use music play puse every thing working normally only problem with navigation please fix this immediately **Developer response:** Hi, we surely want to look into this concern and get it fixed for you. We request you write us your concern at heroapp@heromotocorp.com for further assistance.v ### 2/5 — Navigation not working in iOS *2025-03-23* Whenever I am trying to navigate using the Hero App, the app suddenly crashes. I connected this app with the bike using Bluetooth, and I opened the app and clicked on the navigate option and selected the destination, and whenever I am clicking on the start button, the sudden crashes. **Developer response:** Hi Utsav, we surely want to look into this concern and get it fixed for you. Request you to write us at heroapp@heromotocorp.com for further assistance. ### 2/5 — App is getting crashed while using navigation feature *2025-03-07* I recently updated to iOS 18, and unfortunately, the app has become almost unusable due to a persistent crashing issue. Specifically, the navigation feature is causing the app to crash every time I try to use it. This issue seems to have arisen only after the update to iOS 18, so I suspect that the new iOS version may have introduced some compatibility issues with the app. Whenever I attempt to use the navigation function, the app freezes for a few seconds before unexpectedly closing. It doesn’t matter whether I’m entering a destination manually or selecting a previously saved location—each time, the app crashes. I've tried restarting the app, reinstalling it, and even rebooting my device, but the problem persists. This issue is incredibly frustrating, especially since the navigation feature is essential for my day-to-day tasks. Given how important this feature is to the app’s overall functionality, it’s disappointing to encounter such a major bug. **Developer response:** Hi, we understand issues like this can be frustrating but not to worry, we're here to fix it for you. Please write to us at heroapp@heromotocorp.com for prompt assistance. ### 4/5 — Good to be better *2025-02-10* App provides basic things needs on day to day. But in today’s competitive world it needs to improve at par. 1. Connectivity needs to seamless as it not connect auto many times. 2. Fuel indicator not work correctly, I have data I can prove that. 3. Call function needs to be seamless as no name get sync when call comes & still shows unknown number. Which needs to be improved. 4. Map needs improvement & it won’t reroute most of the time like google maps 😌. 5. As bike is premium needs the feature too. So please work on it & provide some goodies 🙏. **Developer response:** Hi Daya, we greatly appreciate this valuable feedback. We have made a note of it and will strive to make improvements accordingly. ### 3/5 — Not Connecting with I phone *2024-08-17* I have super splendor But is not connecting with iphone its gets connected with andriod Plz do tge needful so that it can be connection to the iphone and should display the calling numbers which is saved in the dictionary **Developer response:** Hi Murali, we understand issues like this can be frustrating but not to worry, we're here to fix it for you. Please write to us at heroapp@heromotocorp.com for prompt assistance. ### 4/5 — Upgradation *2024-04-12* App is good but need to be upgraded. Especially for IOS. Hero had 2 to 3 apps. Y don’t u provide all the things in 1 app itself. And some apps were not at all available in IOS App Store **Developer response:** Hi Ajay, we have made a note of your feedback and would love your assistance in improving our app. We request you to write to us at heroapp@heromotocorp.com so that we can make things right for you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Service *2026-08-02* I’m stuck after buying a Hero bike; their service center is the absolute worst—they say one thing but do another. They listed a whole lot of work for my bike, but hardly any of it actually got done. I dropped the bike off at 9 AM; when I called at 4 PM, they claimed it was ready, but when I got there, they hadn't even touched it—they only started working after I arrived. To make matters worse, half the jobs weren't even completed. Even the showroom doesn't stock Hero parts. The specific repair I went in for didn't happen, but they did all the other stuff that yields them a fat commission. It’s the worst place; you're better off getting your bike fixed at a local garage, but never—ever—go to the showroom. **Developer response:** Hi, we are upset you had to face this. Kindly share your contact details, vehicle registration number, and dealer details at heroapp@heromotocorp.com. We'll have our team look into this and ensure a resolution is provided at the earliest. Meanwhile, your cooperation will be appreciated. ### 1/5 — Basic OTP functionality is not working *2026-04-18* I want to update my mobile number for my vehicle to connect to hero scooter. Apparently dealer registered with wrong number. When I’m trying on app it simply don’t send any verification OTP. How do I proceed? Also no way to paste chassis and engine number, have to type the whole thing really? For mobile number as well it shows in keyboard as suggestion but input field doesn’t take it as a value. Are you even serious about the app. It’s 2026, at least fix the basic UX issues. **Developer response:** Hi Kush, we understand issues like this can be frustrating but not to worry, we're here to fix it for you. Please write to us at heroapp@heromotocorp.com for prompt assistance. ### 1/5 — Xpulse issue *2026-03-08* Hello Sir, my name is Rahul. Today, I got my Xpulse bike checked at Hero Jyoti Motors because of a noise coming from the chain. Your mechanic told me that the chain sprocket needed to be replaced, so I followed his advice and had a new one installed. However, even after changing it, the noise is still there. When I brought this up, the mechanic behaved rudely and claimed that even new bikes make that sound. Upon further inquiry, the staff informed me that the person I was dealing with had already left on leave. Furthermore, when I got the manager’s number from the staff, he did not pick up my calls. Despite all this, I am being told to come back another day because the specific staff member is away. I am very disappointed with this service.” Would you like me to refine this into a formal email or a tweet to tag Hero MotoCorp? **Developer response:** Hi, we are upset you had to face this. Kindly share your contact details, vehicle registration number, and dealer details at heroapp@heromotocorp.com. We'll have our team look into this and ensure a resolution is provided at the earliest. Meanwhile, your cooperation will be appreciated. ### 1/5 — Unable to use *2026-02-01* Today I purchase the hero xpulse 4v pro the executive in the store explain everything about the app by Connecting the bike from his phone but tell me what is the use of the aap if I’m not able to use it. I’m using 14 fully update and still I’m unable to connect my bike by Bluetooth after reinstalling the app restarting the phone doing every possible thing still when every I try to connect my bike it is not working at all, what should I do now what is the use of this app. **Developer response:** Hi, we surely want to look into this concern and get it fixed for you. We request you write us your concern at heroapp@heromotocorp.com for further assistance. ### 1/5 — everything going wrong *2025-12-16* As i’m the customer of hero, i have hero maestro edge and hero splendor. I’m facing the issue in service booking and few months ago i have sent a friend for service he mistakenly give his number but after that when i update my number through app(multiple times 8-10) till now it’s not updated and also one time from agency but got no result. worst app. I think the purpose of this app is only attract new buyers to showing them their new models. worst app ever. **Developer response:** Hi Mustakim, we surely want to look into this concern and get it fixed for you. We request you write us your concern at heroapp@heromotocorp.com for further assistance. ### 1/5 — Hero has one of the worst showrooms in the world *2025-05-04* Horrible experience in their showroom when purchased bike. They made us feel like we have to beg to buy their products. Their employees have no civic sense no common sense and are rude as hell. It has been over two months and we still don’t have bikes documents. They dumped number plate on us and told to get it fixed somewhere else or pay 150 to get it fixed. They never had courtesy to call to inform us when we will number plate or documents. Their show room is dirty stinky filled with pan Gurkha spit everywhere. They don’t have even a single decent in broken chair to sit. We have to go from one desk to another to folllow their stupid and dumb process. And the bike turned out to be not going any faster than 50 even on full throttle. Hero is now officially the worst motor company. Guess what you just lost a valuable customer. **Developer response:** Hi Gauri, we are upset you had to face this. Kindly share your contact details, vehicle registration number, and dealer details at heroapp@heromotocorp.com. We'll have our team look into this and ensure a resolution is provided at the earliest. Meanwhile, your cooperation will be appreciated. ### 1/5 — Hero Mavrick *2025-02-16* Worst application. Never connects in first attempt to hero Mavrick bike. Even when it connects after trying n number of times, the navigation system is so pathetic that never shows up. It’s a scam from Hero Motocorp that they charge extra price for these features and never even bother to fix them. Even the showroom service support themselves accept these issues but never complain to concerned team for redressal. Worst customer experience! **Developer response:** Hi, we understand issues like this can be frustrating but not to worry, we're here to fix it for you. Please write to us at heroapp@heromotocorp.com for prompt assistance. ### 1/5 — App is looking good but the functionality is very poor *2024-07-09* From last update I lost my service history and feedback form is a waste thing because it was not working if users are not able to submit their feedback or issue then why this option **Developer response:** Hi Monjur, we understand issues like this can be frustrating but not to worry, we're here to fix it for you. Please write to us at heroapp@heromotocorp.com for prompt assistance. ### 1/5 — Worst or I will say the worst company ever *2024-05-23* I purchased xterme 160r on 3rd may and even after 21days I didn’t get my RC not any message from RTO, and when contacting them through social media or email they never reply nor the showroom replies or pickup the call. Even after 21days there app says no vehicle is registered on this number but shows my loan details on that number. I thought its an Indian company so I bought as an Indian I should support my brand but they don’t care. Once you purchased they will not care about you. **Developer response:** Hi Mohit, we are upset you had to face this. Kindly share your contact details, vehicle registration number, and dealer details at heroapp@heromotocorp.com. We'll have our team look into this and ensure a resolution is provided at the earliest. Meanwhile, your cooperation will be appreciated. ### 1/5 — Irrelevancy of application *2024-04-12* Greetings to the team, I have been trying to login with the registered mobile no. Entered the chassis no and engine no. The app throws an error showing not valid. Seriously, this is how it works! Do provide me with the solution,than too if we call on helpline no respsonse. This shows the commitments during purchase of the false services **Developer response:** Hi, we understand issues like this can be frustrating but not to worry, we're here to fix it for you. Please write to us at heroapp@heromotocorp.com for prompt assistance. ## Most praised reviews (10 highest-rated) ### 5/5 — Service page issue *2024-09-10* Please fix the app not able view service related issues **Developer response:** We have made a note of your feedback and would love your assistance in improving our app, Subham. We request you to write to us at heroapp@heromotocorp.com so that we can make things right for you. ### 5/5 — Service *2024-06-10* Amazing experience. Staff are increadably helpful and their hospitality was top notch. Overall i am so happy to see such quality dealership in Kozhikode. **Developer response:** Hey, nothing makes us happier than receiving pleasing feedback, many thanks from Team Hero MotoCorp. ### 5/5 — Nice experience *2024-06-08* Better way to book service **Developer response:** Hey Sachin, we appreciate your valuable feedback. We are glad to serve you the best of our services. ### 5/5 — Hero app for easy handling *2024-05-27* Service booking and history maintained well and also the reminder notifications sent in 5 days advance .. **Developer response:** Hey Ganesh, nothing makes us happier than receiving such amazing feedback from you! Many thanks from Team Hero MotoCorp. ### 5/5 — Good App, All in one *2024-04-16* Able to see all the details pertaining to my vehicle in single space, Service invoice, Service due date **Developer response:** Hey, nothing makes us happier than receiving such amazing feedback from you! Many thanks from Team Hero MotoCorp. ### 5/5 — Very intuitive *2024-03-29* Smooth experience with booking service. **Developer response:** Hey Sandeep, nothing makes us happier than receiving such amazing feedback from you! Many thanks from Team Hero MotoCorp. ### 5/5 — Unable to login IOS device *2024-03-28* Am not able to login my mobile **Developer response:** Hi, we surely want to look into this concern and get it fixed for you. Request you to write us at heroapp@heromotocorp.com for further assistance. ### 5/5 — Bluetooth connectivity issue *2024-02-23* Please check the Bluetooth connectivity issue for iOS devices for hero app **Developer response:** Hi, we surely want to look into this concern and get it fixed for you. We request you write us your concern at heroapp@heromotocorp.com for further assistance. ### 4/5 — Review after 6 months usage *2026-03-16* Vehicle performance is good after 6 months.. But some improvements required related to Map, as of now it is linked with Maple app and it has very limited updates or less info when comparing with the Google map.. and also there is frequent variation in the display shown for mileage related and after fuel fill Up range to be travelled.. not so satisfactory. **Developer response:** Hi Shiva, we greatly appreciate this valuable feedback. We have made a note of it and will strive to make improvements accordingly. ### 4/5 — Need better map *2026-03-14* The map available in app is not good . We cant search most of the places . Integration with google maps can make the app really good because the navigation feature is very useful **Developer response:** Hi, we understand issues like this can be frustrating but not to worry, we're here to fix it for you. Please write to us at heroapp@heromotocorp.com for prompt assistance. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*