# Hero Care — user reviews

> 14 indexed App Store user reviews of Hero Care by American Red Cross, rated 4.32/5 from 31 ratings.

- Source: https://appshunter.io/ios/app/hero-care/id1120615435/reviews
- App overview in markdown: https://appshunter.io/ios/app/hero-care/id1120615435.md
- Rating breakdown: 5★ 24 · 4★ 1 · 3★ 1 · 2★ 2 · 1★ 2

## Most critical reviews (10 lowest-rated)

### 1/5 — Failure

*2019-07-18*

Ultimately failed in their duty to properly relay message regarding high risk delivery that experienced multiple complications to commanding officer.

### 2/5 — No Warrant Officer 3-5 Listed

*2019-10-11*

Why does this only go up to CW2? That’s pretty sad to leave ranks out. It makes this app useless for a lot of people.

### 2/5 — No support for recruits

*2019-08-16*

As a parent of a new Marine recruit, we are told too use Red Cross to get in touch in case of emergencies. I'm lucky that I've not needed to use the Red cross in this manner but the app doesn't even give the option of adding our recruits details. Perhaps in an update?

### 2/5 — Ranks Listed

*2016-11-04*

On the list of ranks it goes from Private First Class straight to Corporal. Specialist has been skipped so I am unable to put my husbands rank in therefore I am unable to use this app.

### 2/5 — Missing ranks

*2016-09-25*

I haven't been able to get past the setting up of my soldier because the app is missing the specialist rank.

### 3/5 — More devices!

*2019-07-18*

It also needs to be supported by more than just an iPhone. I’ve never been able to get it to download on an android.

### 3/5 — T

*2016-12-13*

There's a need to be able to add more than one entry. I have two children in the military!

### 3/5 — Military Family

*2016-10-26*

There needs to be an option to add more than one military member.

### 3/5 — Member addition

*2016-10-26*

This is a very nice app, for sure. But the problem is it will only allow you one family member in the military to contact. I have 2 children in the military but I can only place one. Not too helpful

### 5/5 — I can’t thank you enough

*2020-09-01*

When my mother passed away suddenly this weekend the Red Cross was able to get a message to my son in the Navy. He was able to call me later that day and I can never express how much gratitude I have for this. Thank you!

## Most praised reviews (4 highest-rated)

### 5/5 — Support for the Red Cross

*2019-07-11*

I am excited being a part of the red cross volunteer and hopefully taking up some future classes awesome Iam  also a ham operator an work in laboratory assistance and training from the fire department putting out fires.

### 5/5 — Comfort zone

*2017-01-31*

My son recently graduated from BMT and it's a good feeling knowing Red Cross is here when we need it. I received the email the day after we came home from Lackland AFB. It all worked out so perfectly.  Thank you to all service members, past, present, and future.

### 5/5 — Great to have, just in case

*2017-01-07*

My family has never needed to use this service, but it is great to know that it can now be accessed through my phone, which I always have with me, just in case....

### 5/5 — Fantastic app for military families!

*2016-09-13*

This app is easy to use and has a lot of great tools and resources. I plan to use this in my work with veteran and military families. Thanks!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*