# Hero FinCorp- Customer App — user reviews > 59 indexed App Store user reviews of Hero FinCorp by HeroFinCorp, rated 2.76/5 from 2,222 ratings. - Source: https://appshunter.io/ios/app/hero-fincorp-customer-app/id1510121935/reviews - App overview in markdown: https://appshunter.io/ios/app/hero-fincorp-customer-app/id1510121935.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 1 · 2★ 2 · 1★ 3 ## Newest reviews (13 of 59) ### 3/5 — App Updation *2025-02-01, version 1.3.3* I’m also getting same update option but there is nothing to update… is someone looking after this? ### 1/5 — Update notification *2024-08-29* Hi team, I am getting again and again app update notification when I opened the app. Then when i click on that it will redirect to App store but there didn't show any update option. It's showing only Open app. I have also uninstalled the app and reinstalled again and again multiple time but the issue still not resolved. Same issue I am experiencing while login. ### 1/5 — Problem with application *2024-07-05, version 1.3.3* Team please fixed the issue I have facing updates required but not showing any updates what is problem with application since the month ago problem not solved yet. Please team do the needful ### 2/5 — Pathetic after sale services *2024-05-05, version 1.3.3* I have foreclosed my loan a week back and haven’t yet got any feedback or any closure latter or anything. Also have reached customer care three times the same answers. Not happy at all after closing my loan. ### 1/5 — Unable to login *2024-04-05, version 1.3.3* Every time I am trying to login the app is telling me to go to the service section of partner mobile app. But that is not possible because in paytm personal loan section it’s showing how to take a new loan but no way to track an existing one ### 1/5 — Worst customer service. Stay away from this. *2024-01-25, version 1.3.1* Totally a scam company, doesn’t give you any information or solve any issue. Have taken extra money and now are not even proving any information regarding that properly. Customer service is pathetic and borderline customer harassment. Stay away from this. ### 1/5 — Fraud Company *2023-12-09, version 1.3.1* This company is fraud. I took a loan from them. They have disbursed at higher rate of interest. So I decided to foreclose the loan. I foreclosed the loan but company intentionally took time to close the loan due to which I got EMI’s after foreclosure. Now my loan yet not closed from there side as they hv send fake NOC letters. I they are doing harassment calls for paying the EMI’s after closer of loans. Banned this app. ### 1/5 — Worst App in App Store *2023-04-08, version 0.0.2* I have been trying to login from past some days. First it was showing update your app always, now otp is not coming to login. I think you guyz are knowingly stopped your backend APIs , so that no user can track their loan emi status. An app with simple features are also not maintained properly, you should create a P1 for this type of issues or end contract with the developers. ### 1/5 — Unable to log in *2023-04-05, version 0.0.2* M facing a same issue again and again in it when m going to log in than it shows “that you are using a out dated version please update it but while updating m finding that there is no update in app store. What the hell is this ? ### 1/5 — Always asking for update *2023-03-30, version 0.0.2* Such a worst app. Didn’t expect this from hero. App always ask to update again and again. I have uninstalled it and reinstalled so many times, then also it is asking for update …. Worst experience ### 1/5 — App not working on IOS *2023-03-26, version 0.0.2* Its been several months IOS app is not working, i am not sure what you people are doing. I am having worst experience of my life taking loan from such a non professional organisation. Customer care services pathetic, website pathetic. ### 2/5 — Facing problem *2023-03-21* Hi team am getting again and again app update notification when I am opened the app. Then when I will click on that it will redirect to App Store but there is not showed any update option it’s showing only open app option. I have also uninstalled the app and reinstall many time but same issue I am facing in that app. Kindly solved the issue as soon as possible. ### 2/5 — App update issue *2023-03-18, version 0.0.2* Hello team , I am also facing this problem of getting update notification while opening this app but once I go to App Store or click the update option the app just show open option. Kindly resolve this issue please ## Most critical reviews (10 lowest-rated) ### 1/5 — Overall this app is disaster *2026-05-08* First of all this hero fincorp is nightmare for me since i ever took my life’s first loan and duration is 5 years and i was expecting some good which you will not get here. Now moving to app so this app looks alike 1900 ch app, and sometime by any chance you open this app then this app starts working slow and then second thing on emi date this app automatically shows your next emi date without paying this month’s emi. There is one button raise a query and thats not works half a day. There is one option pay advance emi and that is only for show piece. Stay away from this company and dont take loan from them so you dont need to use this app. ### 1/5 — Worst *2026-04-09* I have already paid the advance EMI through the app and received confirmation via message. However, they still initiated the EMI payment, resulting in a cheque bounce. Despite customer service assuring me that no further initiation would occur, it appears they are requesting advance EMI payments and then initiating another EMI, causing cheque bounces in order to charge extra money each month. This has happened for two consecutive months, and I have now stopped making any further advance payments. ### 1/5 — Waste app and worst customer service *2026-03-15* These people don’t know how to make login and checking of accounts easy for customers. I am login in with the registered mobile number and it says the number is not registered, if we try any other way, the loan a/c number or the application number is not accepted. The payments have been made but I still get messages about late payment, when I try to login to fix the issue, this is also not possible, never use this useless company. ### 1/5 — Feedback on customer care agent *2026-03-06* EurofinCrop has the worst customer support experience I’ve ever dealt with. For the past week, I’ve been trying to get help and it has been absolutely frustrating. First of all, there are no language-friendly support agents, which already makes communication difficult. When I ask to transfer the call to a manager, they simply put me on hold and then disconnect the call. This has happened multiple times over the last week, and no one seems willing to take responsibility or actually resolve the issue. On top of that, their support email doesn’t seem to work either — no responses, no assistance, nothing. This is a terrible way to treat customers. If a company cannot provide basic support or communicate properly with its clients, it shouldn’t be offering services in the first place. I strongly recommend people avoid using EurofinCrop. Until they fix their customer support and start treating customers with respect, this service is simply not worth the frustration. ### 1/5 — Auto-Debit Mandate Activated Even After Loan Rejection *2025-12-03* I applied for a personal loan on Hero FinCorp app. The loan was rejected during physical verification, and I did not receive any money. But they still activated an auto-debit mandate in my Paytm UPI. I am unable to cancel it because the merchant (Hero FinCorp) is not allowing cancellation from their side. This is very stressful because money can get deducted even though there is no active loan. Such system needs to be improved urgently as it causes mental harassment and risk of unauthorized deduction. ### 1/5 — Too Many Unnecessary Calls *2025-06-11* I applied for a loan through the Hero FinCorp App and the loan was successfully disbursed. However, I’ve been receiving repeated and unnecessary calls even before the EMI due date, asking me to maintain balance. Even after the EMI is auto-debited, I still get calls asking whether the EMI was paid or not. This kind of repeated calling is very disturbing and feels like harassment. I request the team to respect customer peace and check payment status properly before calling. ### 1/5 — Issue with login *2025-04-30* I am trying to login. I am entering valid registered mobile number or valid Loan application ID. After entering the details if I click on send OTP, I am getting an modal with this text ‘Dear customer, For loan related queries you may go to the service section of our partner mobile app’ . What does this mean? Which partner app I have to install. Also no help section before login. Kindly have a look into this. Early when I was using prefr app, it was user friendly. Now I am not able to use that in iPhone ### 1/5 — Not getting fund *2025-01-14* Even after full verification , customer support told me all verification has been done you will get fund in your account within 24 hrs but still i not get . After completing all e mandate and all process , still they are not disbursing the amount . There customer care repeatedly say your number is not registered even have tried from phone no. As well as loan application no. But no response . ### 1/5 — Waste application *2024-11-20* I have applied for a loan and it shows that i am eligible for some xyz amount. i have done with my online verification and physical verification also. Still in the application it shows physical verification is pending. If you don’t want to proceed with my application why you have given me the assurance that i am going to get this loan. From padt few days the status is not moving and the team is also not responding. I request everyone to dont use this application for your emergency purposes. ### 1/5 — Worst nbfc *2024-11-05, version 1.3.3* This is the worst nbfc they make you sign legal documents for e nach and no funds are disbursed on top of that they WhatsApp as well as customer care doesn’t recognise the phone number or application ID! Someone please advise what to do I feel scammed because now they will debit the emi but I have not got the disbursement and I cannot get through to customer care. ## Most praised reviews (10 highest-rated) ### 5/5 — Not a perfect response from hero fincrop *2023-10-19, version 1.3.1* Once you foreclosure your loan they took foreclosure charges and after loan close they took time to update in CIBIL . ### 5/5 — App request update *2023-04-14, version 0.0.2* Not able to update and login ### 5/5 — Resolve *2023-04-09, version 0.0.2* Unable to open the app , asking update and I’m going for update option not providing the update option in iOS I Phone 13 ### 5/5 — Update *2023-02-04, version 0.0.2* When I open app I get update msg again and again and can’t open app ### 5/5 — Plzz contact me *2023-01-08, version 0.0.2* I am not getting your application in my mobile i will pay your remaining full payment i am not able to see my remaining balance ### 4/5 — Error *2025-01-26, version 1.3.3* Hi team I’m getting again and again update notifications when open app and I tried to update but it’s not updating ### 4/5 — Conventional tool *2024-06-03* The Hero FinCorp Personal Loan App is a convenient tool for those seeking quick access to personal loans with a straightforward application process. It excels in user experience and customer support, making it a strong option for eligible users. However, potential borrowers should consider the interest rates and ensure they meet the eligibility criteria. Addressing technical issues and expanding service areas could further enhance the app’s appeal. ### 4/5 — Unable to login app via application Id , registered mobile or LAM *2024-03-25, version 1.3.3* Dear Team, I am trying to login the app by all the methods as above subjected but failed .. please assist me With regards Parveen sharmap ### 4/5 — Unable To open hero fincorp app *2023-03-10, version 0.0.2* Hii,Team Whenever i open my application Update popup is shown on my screen but my application is already updated please fix this bug ### 3/5 — Unable to update app *2025-02-13* Loan service is good and provides regular updates to customer. One problem is app says there is a new version to update, but when I open App Store I don’t see any update option. Looks like another customer already reported this similar issue on reviews. Please fix it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*