# Hero911 — user reviews > 42 indexed App Store user reviews of Hero911 by Guard911, LLC, rated 3.00/5 from 50 ratings. - Source: https://appshunter.io/ios/app/hero911/id724001857/reviews - App overview in markdown: https://appshunter.io/ios/app/hero911/id724001857.md - Rating breakdown: 5★ 15 · 4★ 8 · 3★ 5 · 2★ 6 · 1★ 16 ## Newest reviews (14 of 42) ### 2/5 — Today’s new update *2023-12-30, version 3.6.4* Just did the update. Once it completed I tried to open the app and it immediately crashed and disappeared. This now occurs every time I try to open the app. Because I did the update I now can no longer open the app. Please help. The app worked fine prior to the update. ### 3/5 — Ditties on lack of info. *2021-01-31, version 3.0.4* I also am just disappointed that when I receive a notice of an incident that I have to search other sources for information. Even with the new text messaging system, all I get when I click on the hyperlink is the Hero 911 page with a banner saying "info not found." Fortunately I have not had to test the active shooter notification. With that said, I pray that it works more efficiently and the information portion of this app. I hope someone at Hero 911 is listening! Thank you anyways for an excellent concept, and what I hope is the beginning stages of a great app. ### 3/5 — Michigan Retired after 39 yrs *2020-08-22, version 3.0.2* I like this App, of course it could be better, but it is a good start.in 39 yrs I’ve been shot at 11 times, with the youngest being 10 yrs old at the time on Sept 3, 2004. We kept that little 10 yr old locked up until his 21 st birthday, then once released he’s been arrested on felony charges in SE Michigan. Give suggestions on how they can improve for you and me to help us stay safe. Semper Fi and God Bless.......KO ### 2/5 — Great in Theory *2018-06-20, version 2.4.0* Things I like: news and updates for shootings all over the country long before any national coverage gets it out Dislike: This app is great in theory. What it fails to take into account is how many teachers in schools have no training or experience in life or death scenarios. A shadow lingers across their outside window, and BAM they’re hitting the Hero911 alert on School Guard. 2 kids are fighting in the cafeteria: time to hit the app again. Teachers also loving testing new programs to see how well they work... A school I work in implemented a similar program through their computers, and they found around 5 of the 150 teachers were hitting the panic alert daily. Cops are trained in what scenarios are actually dangerous. Teachers teach. Like I said. The app is great in theory, but I don’t trust 90% of teachers to know when not to push the button and to remember to push it when adrenaline puts them in Condition Black. ### 1/5 — Poor association *2017-11-10, version 2.4.0* Part of leaving feedback is that it is accurate and helps one make a good decision for themselves. There have been some founders and users here being attached to the app and really wanting it to be great. Members have gone as for to re-review people maybe like myself when they have received feedback. There have been some reviews of too many alerts and let me explain what would be great. Hero911 has limited settings to make this effective for the violence that you can have an impact on. Basically you get what anyone posts even when it not in your effective area even a mile out of your area could be the distance that makes it unusable and more like news. I hope it can rapidly save lives. It’s still a social environment like the news. It’s limited to active officers and vets. Which historically civilians have a much higher rate of success in communicating situations that are violent to authorities or civilians around that can help. Really if there was an app like this that was civilian based with a narrow geo fence that civilians armed or not could support a situation that would really save lives 10 fold. Facebook should consider a option to report a crime, register your CCW License or law enforcement options when you register would have the effect that is proposed here. They are international and have the biggest effective user base. Everyone reading this probably already has a Facebook page and doesn’t need more news. ### 1/5 — Alerts for no reason. *2017-09-19, version 2.0.0* You are only given on chance to enter your ID. This should change or be able to be updated later. Also, now my phone goes off with an alert, several times a day, just to tell me that I have been accepted. Great concept, but very annoying at this stage in the app. ### 1/5 — Constant Tracking a problem *2017-04-12, version 1.1.0* I don't understand why this app requires my location to be tracked at all times (consuming the battery) to receive alerts. How about the notifications go out to everyone and it will only allow you to respond if you're within range of the problem? ### 1/5 — App keeps crashing!!! *2016-10-26, version 1.0.21* This app crashes as soon as I open it!!!! I'm beginning to think it's a scam!!! Why this app won't open??? ### 2/5 — App won't open! *2016-10-24, version 1.0.21* The app shows an alert with cutoff information and details. When I try to open app it disappears. The information on the alert is not sufficient to determine what or where an incident is occurring. My understanding was that the app was supposed to close to real time as possible. I think this could be very useful if it worked. ### 2/5 — Good idea, needs app support *2016-09-11, version 1.0.21* I'm 100% behind the idea but the app has issues. I have deleted the app and re-installed 3X with no fix. It will not open, just blinks and returns to app icon on screen. This bug became evident after last couple ios updates. Does me no good at this time. ### 1/5 — No notifications when opening app *2016-07-17, version 1.0.21* I receive abbreviated notifications of incidents but do not get additional info when trying to pie the app. Very disappointing knowing something is happening and the app is not cooperating with sharing info. Please fix. This is important in this changing world! ### 2/5 — Disappointed. *2016-06-12, version 1.0.21* The disappearing notification is still an issue. But that is minor compared to the lack of loading. Aka crash on start issue. Please fix! ### 1/5 — Load problem *2016-05-29, version 1.0.21* The app crashes immediately upon attempt to start. Reinstall does not fix. ### 2/5 — Decent concept but needs improvement *2016-04-23, version 1.0.21* My main complaint is that when I receive a notification, I look at my phone and see very abbreviated info. I then unlock my phone and that notification goes away. I open the app and there is absolutely no information there at all. How do I find out about the active incident?!? I end up checking other sources to find out basic details as they're released. As it stands, this app is 90% useless. It just notifies me that something is happening somewhere. I have to rely on other sources to find out any more than that. ## Most critical reviews (10 lowest-rated) ### 1/5 — Inferior *2025-01-01, version 3.6.4* There are Breaking News apps that provide significantly better reports of noteworthy incidents almost immediately after. There are times I don’t receive updates until 12 hrs later if at all using this app. It’s fairly useless. ### 1/5 — Worthless *2024-12-05, version 3.6.4* This app hasn’t covered a shooting since September and doesn’t give adequate notification. There was a school shooting 3 hours prior to me writing this, no notification, not is it on their page when you click on the US icon at the bottom. I am a Fed LEO and a Guard member. The DoD pays for me to have the Dataminer First Alert app, it’s available to others. Far better sources with numerous setting options. I have on occasion received notifications prior to dispatched units arriving on scene. Everyone understand that timely notifications is paramount in active shooter incidents, Hero911 need to step up its game ### 1/5 — App not working. *2024-08-20, version 3.6.4* I have an IPhone 13 Pro Max with the current IOS updates. Now when I click on Hero911 after having it since it came out it just closes immediately. I went to check because I have not received any messages or update in awhile. I click on the app it goes to the Home Screen and immediately closes. ### 1/5 — Useless app! *2022-05-25, version 3.4.4* I don’t receive notifications until late, or not at all. I tried to log in and it asks for my badge number, but we don’t use them! So now what? I’ve been a member for several years but I don’t find this useful at all especially since there is no “contact us” email to resolve issues like mine. I can no longer log in! The system does not recognize my phone nor my email!! So far I find this completely useless and inoperative. ### 1/5 — Worthless compared to any news outlet *2022-05-16, version 3.4.4* I got this app after my police academy instructor recommended it, saying it was a must for first responders and how you had to be “authorized” to download it. Highly disappointed as I barely receive any alerts of major incidents and usually find out via Facebook news before this ever even goes off. Even when it does go off, it doesn’t provide any detail into the alert. Not worth keeping and don’t bother downloading. ### 1/5 — App crashes immediately on iPhone XR *2020-08-21, version 3.0.2* Last version immediately crashed on open, just got notification to update and new version is doing the same thing. Dunno what got broke, but the app is completely non-functional now. ### 1/5 — Waste of time doesn’t work any more *2020-08-21, version 3.0.2* Application no longer works and when you try to login as a previous member it just stays on the frozen screen saying searching don’t waste your time with us anymore they clearly dropped the ball ### 1/5 — Delayed info *2019-08-04, version 2.4.0* I was initially told this was an app so officers could respond to a local active shooter, even off duty. We had a local active shooter and I got an alert 6 hours later. I’m not sure how that is helpful. ### 1/5 — USBP PA *2018-03-02, version 2.4.0* So I’m sitting in restaurant and the alarm goes off and disturbs everyone. Hero 911 sends no info. They need to un-F*^[K themselves!!! Next time this occurs I’m hitting DELETE. ### 1/5 — Good idea *2018-02-01, version 2.4.0* But slow to get info out- ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing resource! *2026-06-11, version 3.12.4* Basically there’s nothing else like it! The ability for SchoolGuard app “panic button” and go straight to the cop, on duty, off duty, retired, reserve, if they have the Hero911 app is amazing. ### 5/5 — GA LEO Colonel *2022-09-28* I have had this App for quite a while. I am very pleased with its function and performance. Great Job - Hero911! **Developer response:** Hi GA LEO Colonel, Thanks for being a member of our Hero911 Network! We appreciate your support, kind review, and feedback. Keep up the great work saving lives Colonel. Thank you for what you do. ### 5/5 — Change Vetting Process *2016-09-11, version 1.0.21* Many federal agencies have specific rules about taking photographs of credentials. Recommend adding fields where a prospective member can take a face photo, and also recommend adding fields for employment verification contact information. ### 5/5 — Excellent Service *2016-08-19, version 1.0.21* Great work on the text backup you created that appears to have resolved NSAMS messaging issue. Thank you for this outstanding services you provide for our men, women, and children. ### 5/5 — Hero911 is Listening *2016-08-18* Thanks for all the feedback. We have a new version coming out shortly that has a link in the app for the National Situational Awareness Messaging System (NSAMS) some people are talking about here. This is just an informational messaging system to help keep LEOs posted about what is going on in the U.S. The real core of the app is the immediate notifications for protected properties when an active shooter is spotted. This has been used in many real world situations. ### 5/5 — Good stuff *2016-08-16, version 1.0.21* Text message follow up for awareness messages - no more disappearing issues on my phone. This isn't a news report folks, it's a heads up. Not a big deal to turn on the news if you want details of something happening that you wouldn't know about without the app. The active shooter app is a different animal. App went off during a live drill at a college with the guard911 service a few months back. Pretty slick with location info and running ticker. ### 5/5 — Advised by LT COL DG *2015-06-03, version 1.0.19* Recommended for all sheep dogs... ### 5/5 — Hero911 app updates *2015-05-01, version 1.0.19* The app was just updated, both primary features work great! Feature 1, true alert dedicated to all officers in a 10-15 mile radius near a major active armed assault event reported by Guard911, Feature 2, nationwide awareness low key push message to all officers (all locations) announcing any rapid mass murder event pulled from early media sources. Thank you! ### 5/5 — Functional Technology! *2014-02-12, version 1.0.9* This is functional technology at its best! The app was simple to download and navigating the approval process was easy. ### 5/5 — Great Concept!! *2014-02-07, version 1.0.9* Great concept just hope it never goes off. But if it does it's time to take care of business. A tool like this should prove very valuable when needed. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-24.*