# Hers: Women’s Healthcare — user reviews > 545 indexed App Store user reviews of Hers by Hims & Hers, rated 4.60/5 from 12,960 ratings. - Source: https://appshunter.io/ios/app/hers-womens-healthcare/id1623878709/reviews - App overview in markdown: https://appshunter.io/ios/app/hers-womens-healthcare/id1623878709.md - Rating breakdown: 5★ 11,087 · 4★ 549 · 3★ 246 · 2★ 170 · 1★ 908 ## What do users think of Hers? Overall sentiment: negative **Pros** - 🚀 Fast and reliable - 👍 Streamlined and easy to use - 🔒 Secure and private - 💡 Helpful for managing mental health and wellness **Cons** - 🐛 Glitchy app with login and navigation issues - 💰 Expensive, especially compared to insurance coverage - 🚨 Questionable medical practices and lack of proper guidance - 🤖 Impersonal and automated interactions with providers **Commonly reported bugs** - Inability to log in or navigate the app properly - Incorrect or missing information in user accounts - Unexpected charges and difficulty getting refunds **Most requested features** - Integration with insurance and ability to use insurance coverage - More personalized and in-depth consultations with providers - Better communication and follow-up from providers - Ability to easily cancel subscriptions and get refunds ## Newest reviews (17 of 545) ### 1/5 — Absolutely awful and glitchy *2026-08-22, version 6.34.0* Everything about this app and company are terrible. It is clunky. The doctors and absolutely dumb which is probably why they are doing gigs like this and the customer service is pretty much just aAI. A very appologetic AI bot because of the repeated screw ups of this thing. ### 1/5 — Scam *2026-08-19, version 6.34.0* Their promotions are lies. They will charge you $150 and never receive any treatment. The justify their charges as part of a plan with no treatment available to you. Also, its not $39 per month. Its $150 a month. ### 1/5 — Clown Show *2026-08-18, version 6.34.0* After the first prescribed treatment didn’t work I was prescribed a new protocol. The problem was, the app was stuck on my old meds program and the system couldn’t send the new meds. I was told to complete a new intake, but there was no such option, only an option to renew the old protocol. I was told that my account needed a hard reset and that technical support would need to do it. Technical support clearly did not read the support ticket and sent me a canned response telling me to complete a new intake. I went round and round six times with the same issue, no one bothering to read or understand the problem, they just kept closing the ticket. Finally, they fixed it so that I have the option of completing a new intake, but the new intake form wanted me to pay in advance for the same treatment that had already not worked for me (4x the price of the new meds). When I explained this, I ended up in the same looping process of tickets to tech-support which no one read and canned responses that did not address the issue. I gave up and asked them to delete my account, all personal information and payment information. Instead, they just disabled my login and now I get constant notifications that I have important messages waiting for me in the app, which I cannot access. Clearly, they are retaining my personal information in violation of the law. The right hand does not know what the left hand is doing at this ridiculous operation. Avoid. ### 1/5 — false advertising *2026-08-18, version 6.34.0* Initially paid $39 to sign up then it was my understanding it’d be $150 after that each month for weight loss pills. it’s actually $298 every month so i decided to cancel but they’re not giving my $39 back. Really sucks because no where did it say it’d come up to $298 each month. Now i wasted $39 for nothing. ### 1/5 — Trash! *2026-08-18, version 6.34.0* The app is forever crashing . They keep trying to charge my card for my monthly membership fee when it was already pulled and the shipment it literally on its way and yet cancelled my account cause after they tried to pull money 2 days AFTER they got a successful payment I had to block them smh then it’s impossible to get any real customer service ! Don’t do it ### 2/5 — Not good healthcare *2026-08-16, version 6.33.0* One prescription I should be eligible for I was denied. The other I shouldn’t take I was offered. All through a questionnaire. AI suggested I ask more questions. When I did my prescription—despite costing $140–is not one I should have been prescribed nor should take. Most of what they offer is available over the counter. Try Midi instead. ### 1/5 — Hidden charges *2026-08-15, version 6.33.0* Make sure you read the fine print before signing up. ### 1/5 — Cancel not user friendly *2026-08-14, version 6.33.0* Tried to cancel a subscription and I got such the run around. One place lead to another and another and another, and still nothing to confirm a cancellation yet. Do not recommend if you’re hoping to simply try and see if it helps. Canceling has been a nightmare. ### 1/5 — Worst app experience *2026-08-12, version 6.33.0* Impossible and buggy ### 1/5 — *SCAM*They will steal your money!!!!! *2026-08-11, version 6.33.0* I was interested in getting their product and they started secretly billing me, I don’t even know how they got my bank account information. I have now been on hold for 42 mins and counting waiting to talk to them about this and not answer. I have received no product and they have taken 100: from my bank account with no warning!! Run away!!!! ### 2/5 — $600+ *2026-08-11, version 6.33.0* The ads sound FANTASTIC and almost too good to be true. I was quotes over $600 for medication alone.. not including the memebership that goes from $39 to $100+… i hate this i really wanted to experience hers. But its TOO EXPENSIVE 🥺 ### 2/5 — Hers *2026-08-09, version 6.33.0* I personally wouldn’t recommend this app. It will charge you automatically even though you’ve already paid or cancel your membership. So make sure your cards are locked or you will be charged by the automated system! ### 1/5 — No product *2026-08-09, version 6.33.0* I have been signed up for treatment for over a month. I was charged and nothing has shipped. I have yet to receive any products, they refunded me after I brought it to their attention-but still have not shipped ANYTHING to me. The only information provided is ITS ON BACKORDER. So good luck if you sign up…keep losing hair, and now the stress of waiting for Hers to provide treatment….is it really worth it? ### 1/5 — Predatory membership & wildly overpriced products *2026-08-03, version 6.24.1* Predatory membership & elevated pricing. Find the same products without the obscene monthly dues. ### 1/5 — SCAM *2026-08-02, version 6.24.1* Thiefs. They let you think in the add the deductible is 39 dollars for the pills but then is a membership. The pill is actually 149 they try multiple times ro charge you unauthorized different amounts. Good luck fighting wirh the bank issued card because they never refund your money because a fake doctor "already gave you treatment" ### 1/5 — Cannot get prescription *2026-07-31, version 6.24.1* I had a very frustrating experience with Hers Weight Loss. The biggest issue is that provider responses are extremely slow. Every time I had questions about my medication or treatment plan, I had to wait much longer than expected for a reply. For a prescription medication that can cause significant side effects, timely communication is important. Another major disappointment was the lack of prescription flexibility. They don’t give me my prescription. And there’s no way in the app to get the prescription. I wanted to transfer my FDA-approved Wegovy prescription to another pharmacy because it was significantly less expensive there. Instead of allowing a standard prescription transfer, I was told that transferring my prescription would also mean transferring my medical care, and they would only provide a two-week bridge prescription. This effectively locks patients into purchasing medication through Hers if they want to continue treatment. The pricing is also misleading. The advertised medication price does not include the required membership fee. In my case, the total monthly cost was $348 ($149 membership + $199 medication), which is much higher than purchasing the same FDA-approved medication through other pharmacies. ### 3/5 — App functionality *2026-07-31, version 6.24.1* App glitches frequently and prevents you from making suggested changes to your medication. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not worth the $145 monthly membership *2026-08-31, version 6.36.0* I’ve been extremely disappointed with the Hers Health app and, specifically, the level of support provided for the price. The membership alone is $145 per month, on top of the cost of any medication, and one of the advertised benefits is access to “24/7” support from the Care Team. Unfortunately, in my experience, calling it a “Care Team” is generous. Messages don’t seem to actually be read. Instead, you receive generic template responses that often don’t address the question you asked or the problem you’re trying to resolve. The one time I had an issue getting my medication, I had to message repeatedly just to get past the canned responses and reach someone who would actually address the problem. My sister uses Hers as well and has had an even worse experience. She has been unable to get meaningful help with an ongoing prescription issue despite repeatedly contacting them and even trying to call. Her prescription has now lapsed while she continues to receive the same template troubleshooting responses telling her to try things she has already done multiple times. She was also refused any type of refund despite the ongoing problems and lack of resolution. For $145 every month before you even pay for medication, I expect responsive, competent support—especially from a healthcare service managing prescriptions. Automated responses that send customers in circles are not “24/7 care.” The service simply does not provide the level of support its price suggests, and based on both my experience and my sister’s, I would not recommend Hers Health. ### 1/5 — Horrible Service *2026-08-29, version 6.36.0* Took my money, medicine was not ever delivered, constantly blamed a third-party, third-party never received anything from hers. Refused to refund my fee when I said that in light of their inability to deliver I wanted to cancel. ### 1/5 — Predatory Billing *2026-08-29, version 6.36.0* Their ads are misleading and incorrect. Plus the medication did not work at all. I have now spend 450+the supposed 39 for initial membership all for nothing. And good luck with customer service, it's all AI and not helpful. Hims/Hers is a scam. 0/100 do not recommend. Edited - I have already reached out to support and they've done nothing to assist ### 1/5 — No shippment even after i was charged and this time has passrd. So disappointing *2026-08-29, version 6.36.0* Poor shipping service. Asked to reship D/T lost in mail . No action. ### 1/5 — Scam no real people *2026-08-29, version 6.36.0* It suddenly required a memebership, but not for any pills yet. Very confusing and scam your memebership without any pills without any service... can't even refund ... because it's bunch of chatbot .... no one solving problem.... so frustrating ### 1/5 — App used to be helpful *2026-08-28, version 6.36.0* What happened? I used to be able to read articles and learn about my program and get medication reminders. Now i can either have an AI chat bot or log my weight. Bring back everything else! I don’t want to have to log into their website to see this stuff ### 1/5 — Hahahaha even their responses are copy paste *2026-08-28, version 6.36.0* Do better. If you cared about women’s healthcare and not just making a bag you would take the criticism you’ve seen in several of these reviews and actually make changes. Get rid of the AI. this is so ridiculous. ### 1/5 — ❌❌❌❌❌❌ *2026-08-27, version 6.36.0* I’m extremely disappointed with my experience. I signed up and paid for a subscription, only to have it canceled without my request or authorization. I was then told that if I wanted to continue receiving my medication, I would have to schedule another consultation and pay an additional $149. Why should a customer have to pay another consultation fee because the company canceled their subscription? I did not cancel my membership or ask for my treatment to be stopped. This feels unfair, frustrating, and completely unacceptable. Customers should not be charged extra to fix a problem they did not create. ### 1/5 — Will bill you for services I rendered *2026-08-25, version 6.34.0* Never left a bad review until now, but FCC, chargeback and BON is in store. ### 1/5 — Update is awful *2026-08-22, version 6.34.0* This was a perfectly fine functioning website—easy to navigate, easy to log process, then they updated it to some ai hellscape that wants to talk to you. Want to log your weight, tell the chatbot. Want to check when something ships, you have to navigate several levels of nonsense. 0/10-don’t recommend ## Most praised reviews (10 highest-rated) ### 5/5 — Hair growth *2026-08-29, version 6.36.0* My hair growth journey has been amazing. I was new growth the second month. I love my new edges. But just to warn you, hair growth happens EVERYWHERE lol. So I had to purchase a home laser 😉. It’s definitely worth it ### 5/5 — Love my new hair *2026-08-17, version 6.33.0* My hair has come in strong and my eye lashes looks amazing, very long. ### 5/5 — Life saving *2026-08-05, version 6.24.1* I need SSRIs and know the dosage I need, so apps like hers are a godsend and such a money saver. I’ve also used oral weight loss meds through this company. ### 5/5 — Awesome *2026-07-23, version 6.24.1* This is the ONLY product that really works. ### 5/5 — Hair reclaimed *2026-07-05, version 6.24.1* Her’s Minoxidil/Biotin is the only thing that has given me enough hair to give me self esteem and not self consciousness! I wish that I could stop and hair would stay permanently! ### 5/5 — It simply works! *2026-06-23, version 6.24.1* My hair has never been so full and shiny. I took me three months to start noticing it. I’m so pleased that my hair loss reduced 90%. I couldn’t be happier! ### 5/5 — Amazing difference *2026-06-22, version 6.24.1* This does everything I wanted and no side effects. ### 5/5 — It works! *2026-06-10, version 6.22.0* Once menopause hit my hair started shedding like crazy. I’ve definitely lost more than half of my hair. Nothing worked until I started these gummies. By the time I was into my third bottle, the shedding stopped! I’m also seeing a tiny bit of growth filling into the hairline. I am so pleased! I’m looking forward to seeing more growth as time goes on! ### 5/5 — Nah fam *2026-05-31, version 6.21.0* This app is horrible. The overall functionality of it seems okay however, if you ever actually need to communicate with some for any reason at all it’s a waste of time. AI is used for nearly 85% of the communication in this app. Never a clear answer, always a robotic response and to top it off it take four or more hours to receive a response from a robot that never actually answered the question. The money making scene for them is that the prescribe GLP 1’s and advise a micro dosing method so it works at a very slow rate which triggers you to up the milligram amount which costs more. Truly horrible. Honestly, just go to your doctor. If you think this app is easier because you don’t have a PCP, get one. I promise it’s easier, more convenient, and less expensive than this app. 👎👎👎👎👎 ### 5/5 — Refill *2026-05-31, version 6.21.0* I’m sorry I didn’t upgrade my card --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*