# Hersheypark — user reviews > 262 indexed App Store user reviews of Hersheypark by Hershey Entertainment and Resorts Company, rated 4.79/5 from 36,295 ratings. - Source: https://appshunter.io/ios/app/hersheypark/id372038569/reviews - App overview in markdown: https://appshunter.io/ios/app/hersheypark/id372038569.md - Rating breakdown: 5★ 28,786 · 4★ 3,532 · 3★ 729 · 2★ 233 · 1★ 364 ## What do users think of Hersheypark? Overall sentiment: neutral **Pros** - 🚀 Easy to navigate - 👍 Helpful map and directions - 💡 Ability to view ride wait times - 👍 Useful for planning visits - 🚀 Informative about park offerings **Cons** - 🐛 Inaccurate ride wait times - 🐛 Inconsistent ride status information - 🐛 Buggy and unreliable performance - 🔍 Confusing user interface - 🔍 Lacking key features for season pass holders **Commonly reported bugs** - Frequent crashes and app freezes - Inability to get past splash screen - Incorrect parking information and directions - Concession stands not properly stocked - Unreliable park Wi-Fi connectivity **Most requested features** - Ability to view only ride wait times - Option to lock in child height restrictions - Display all-day meal plan icon on map - Easier access to park hours information - Integration with family/friend location sharing ## Newest reviews (14 of 262) ### 3/5 — Loading *2026-08-30, version 3.1.45* Every now and then it doesn’t want to load ### 4/5 — Incorrect route *2026-08-25, version 3.1.45* Routes are not always correct and we had to find our own way to trailblazer ### 2/5 — Bookmark fail *2026-08-18, version 3.1.45* Why can’t you view the places you bookmarked on the map? And when you search for a place on the map, it doesn’t highlight it so you can easily find it ### 4/5 — Two fer *2026-08-16, version 3.1.45* Appreciated the rain vouchers after rain curtailed our first visit. The online map could be improved for legibility. Line associates need to be informed when rides are shutdown so guests don’t waste time waiting. ### 4/5 — Essentials *2026-08-16, version 3.1.45* The app is great and has a majority of the essentials. However, it would be even better to have everything in one place. Wish you could add the photo pass and tickets into here so you didn’t need to go multiple places ### 4/5 — Family Hershey park trip *2026-08-10, version 3.1.45* Convenient but not always accurate with ride wait times. ### 2/5 — Wait times are wildly inaccurate *2026-08-10, version 3.1.45* Very often the app would say 5 minutes wait and when we go there it will be a long line. That too the list view always shows 5 minutes, only the map view shows any time other than 5 minutes ### 2/5 — Mobile Food ordering *2026-08-09, version 3.1.45* Why do you offer it if always closed? ### 4/5 — Security *2026-08-05, version 3.1.45* Not enough security to screen bags in a reasonable amount of time. If you’re going to screen all bags then plan accordingly ### 5/5 — Love this place! *2026-08-01, version 3.1.45* Great fun rides! ### 5/5 — W *2026-07-31, version 3.1.45* I’m going there right now ### 3/5 — Hershey Park app *2026-07-27, version 3.1.45* It was very difficult to get the app. ### 3/5 — Nice but needs work *2026-07-26, version 3.1.45* Wait times were not accurate until 20 min later map feature was very helpful ### 5/5 — HP Boardwalk is Great! *2026-07-22, version 3.1.45* A great place to relax while the 8-12 yr olds play. Only drawback is the lack of shade, particularly around the large wave pool. ## Most critical reviews (10 lowest-rated) ### 1/5 — Easy to find out how much you wasted *2026-08-29, version 3.1.45* Fifteen minutes of ride time. Six hours of lines. Fun for the whole family. No exaggeration. ### 1/5 — Doesn’t even open *2026-08-29, version 3.1.45* I can’t even begin to see how well the app actually works because it will not load on my phone at all. It asks to send me notifications and then just gets stuck. Just as useless as the website. ### 1/5 — Horrible app and website *2026-08-28, version 3.1.45* It’s crazy to me how under baked this app and the website are ### 1/5 — TJM *2026-08-24, version 3.1.45* Very difficult to buy tickets online. I have tried 5 times with 4 different cards. Very frustrating! ### 1/5 — Comet *2026-08-11, version 3.1.45* Remove comet ### 1/5 — completely inaccurate wait times *2026-07-27, version 3.1.45* this is a huge bug ### 1/5 — Wait times *2026-06-13, version 3.1.41* The wait times were not accurate ### 1/5 — Useless App *2026-05-17, version 3.1.41* I cannot see wait times, I only see the ride name. There is never a number. Also it is impossible to sign in to my account. I put in the right username and password but it keeps saying “error”. ### 1/5 — Tried for hours *2026-04-01, version 3.1.41* I have tried for over 4 hours to get tickets. I get all the way to where I enter all of my credit card info only to receive an error message! ### 1/5 — Too many people!! *2025-10-18, version 3.1.39* I understand that on a beautiful day the park will be crowded. But, 2.5 to 3 hour waits is not reasonable. Call the park full and stop letting people in!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Loved *2026-08-30, version 3.1.45* Amazing place to enjoy which my family and wife ### 5/5 — Awesome sauce *2026-08-25, version 3.1.45* This place is great for younger and older kids ### 5/5 — Great place *2026-08-21, version 3.1.45* This place is perfect. They treat you good just like at the Hershey Lodge. This park is amazing. Great roller coasters. I liked it. My brothers liked it. ### 5/5 — Easy and clear! *2026-08-16, version 3.1.45* Loving the easy layout and access of the app. ### 5/5 — It’s good *2026-08-13, version 3.1.45* I can find all the rides and the food places and I can see all the rides it’s really cool and I like it ### 5/5 — Dining deal *2026-08-11, version 3.1.45* You should be able to add the dining deal so you can keep track of the 90 minutes with the app ### 5/5 — Feedback *2026-08-06, version 3.1.45* Add support to add other users to your HPGO account or support to create a family account with multiple users ### 5/5 — Best Place *2026-08-05, version 3.1.45* Hershey has been part of my life for a long time, i only come to Hershey. I believe this is the best place in the world ### 5/5 — Literally a life saver *2026-08-04, version 3.1.45* I would never have a game plan with roller coasters 🎢 ### 5/5 — Such a time saver! *2026-08-02, version 3.1.45* Having this app has helped me and my family so much! Wait times and looking at restaurants? It helps you tailor your day in real time to maximize on your fun!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*