# Hertz Rental Car, SUV, Van — user reviews > 646 indexed App Store user reviews of Hertz Rental Car, SUV, Van by The Hertz Corporation, rated 4.80/5 from 520,695 ratings. - Source: https://appshunter.io/ios/app/hertz-rental-car-suv-van/id1456169098/reviews - App overview in markdown: https://appshunter.io/ios/app/hertz-rental-car-suv-van/id1456169098.md - Rating breakdown: 5★ 465,635 · 4★ 34,081 · 3★ 8,761 · 2★ 3,128 · 1★ 9,090 ## What do users think of Hertz Rental Car, SUV, Van? Overall sentiment: negative **Pros** - 🚀 Easy to book - 👍 Good app - 🚀 Simple and fast - 👍 Online booking - 👍 Free car selection choice **Cons** - 🐛 App not working - 🐛 App unable to find cars - 🐛 App not allowing changes to reservations - 🐛 App not showing reservations - 🐛 Apple Wallet integration issues - 🐛 Unreliable pricing and availability - 👎 Poor customer service - 👎 Difficult process to modify pickup time - 👎 Deceptive upgrade practices - 👎 Rental reservations not honored **Commonly reported bugs** - Login issues - Reservation information not syncing - Incorrect address information in app - Compatibility issues with older devices **Most requested features** - Add Bonza airways to flight selection - Improve Apple Wallet integration - Enhance account management features - Provide better visibility into rental history ## Newest reviews (10 of 646) ### 2/5 — Rate change *2026-09-03, version 5.4.0* Step away for 1 hour came back rate increased $20, and pay now not available. ### 3/5 — The Hertz app does not allow me to select drop off date! *2026-09-02, version 5.4.0* The app is going crazy, not intuitive. I select the pick up date and the the drop off date automatically changed to be the same as pickup date! I could not change it on the mobile app interface. ### 4/5 — CEO *2026-08-29, version 5.3.1* Be careful of the prepay being automatically filled in as the first choice. ### 5/5 — Fast , easy & Professional *2026-08-26, version 5.3.1* DIA is a pain flying American. Hertz is easy, fast and professional ### 2/5 — Bad Check-In Experience *2026-08-26, version 5.3.1* Pretty bad check in experience, it’s an absolute wonder how this got pushed to production. The function of taking pictures of my license and a selfie is pretty broken. There is no button to capture the photo, instead what happens is that the camera view is running live as if I was taking a video, zero indication on what you’re supposed to do. You have to guess where the target borders are because there are none shown on screen to line up your photo and then click the exit button at the top left corner. Also once checked in your reservation does not save at all. So every single time you want to see your reservation you have to put in your confirmation number which is incredibly inconvenient. ### 5/5 — Herts experience *2026-08-26, version 5.3.1* I love Hertz always makes it affordable, Easy and head ache free. ### 5/5 — Manager *2026-08-25, version 5.3.1* The manager is always so nice and professional. Takes her time to explain everything and gets you out quickly even when the office is swamped. Thank you to the Palmdale location ### 1/5 — Terrible *2026-08-24, version 5.3.1* Working with sheets to book a car took three days and a dozen tries. ### 2/5 — Annoying complicated sales pressure *2026-08-24, version 5.3.1* Tons of steps just to book a vehicle. Repeated scare tactics like using the words, “I’ll take the risk” instead of just letting you decline coverage because you have a good cc. Then even after you’ve declined it, they pop up a last ditch effort to scare you again just before booking. They also auto-check the box asking for junk email. No mention of things you want though, like pre selection of your fuel option or direct-to-vehicle pickup. ### 5/5 — Nurse *2026-08-24, version 5.3.1* Look your customer service ## Most critical reviews (10 lowest-rated) ### 1/5 — Hertz can do better *2026-09-03, version 5.4.0* Sometimes , Hertz can be so disappointing ### 1/5 — Military Discount *2026-09-03, version 5.4.0* I am requesting the military discount and rewards I am entitled to. I have rented from your company twice and have yet to receive either the military discount or any rewards for my rentals. I expect this issue to be addressed and corrected promptly. I have given your company two opportunities to get this right, and I can assure you there will not be a third if this is not resolved. ### 1/5 — Every Time *2026-09-02, version 5.4.0* EVERY time you update this app, I have to login AGAIN. It’s absolutely ridiculous. Says a lot about the organization ### 1/5 — Meldung Standort ausverkauft *2026-08-31* Hallo, ich bekomme immer die Meldung Meldung Standort ausverkauft. Online kann man ohne Probleme buchen. Standort DUS und OLB getestet. ### 1/5 — Horrible captcha *2026-08-26, version 5.3.1* Impossible to login ### 1/5 — I carry my own rental insurance because I rent cars frequently! *2026-08-26, version 5.3.1* The app won’t let me disable the extra insurance for some reason and I specifically pay extra for rental coverage with my current insurance company and I don’t trust these add on insurances. Furthermore I shouldn’t have to pay them!!! ### 1/5 — Flaky at best *2026-08-26, version 5.3.1* Be careful with what you select. App changes your selections without notice. ### 1/5 — ein Stern *2026-08-25* weil null Sterne nicht möglich sind. Die App war nicht in der Lage, meine seit Wochen bestehende Reservierung zu finden. Heute habe ich den Wagen abgeholt. Nach fünf Versuchen habe ich den Müll gelöscht. ### 1/5 — Scammers *2026-08-25, version 5.3.1* Very bad experience worst rental experience also never buy there car especially tesla customer will always full the battery to 100% and that will mess up the battery big scammer ### 1/5 — Cancellation policy *2026-08-24, version 5.3.1* You will be charged anytime you cancel a car! ## Most praised reviews (10 highest-rated) ### 5/5 — Car Brand *2026-09-02, version 5.4.0* I do not like KIA’s! Why have you gone overboard on these cars. Off brand for Hertz. I will switch if you don’t. ### 5/5 — Rockstar *2026-09-01, version 5.3.1* Kathy is The Best ### 5/5 — Bill Ferguson *2026-09-01, version 5.3.1* Julie the mgr at Missoula Hertz is a phenomenal representative for Hertz. I’ve rented 4 times in the past few months and has always been extremely accommodating with my requests . Keep up the great work Julie ### 5/5 — Jackie *2026-08-31, version 5.3.1* Good customer service!! ### 5/5 — Hertz Fiumicino *2026-08-31, version 5.3.1* Hertz service rep Leonardo at Rome Fiumicino is always so professional and helpful. Always service with a smile! ### 5/5 — Thank you *2026-08-31, version 5.3.1* Very easy and very simple and I appreciate it so very much thank you ### 5/5 — Perfect *2026-08-31, version 5.3.1* Help me through every step on the way and never gave up on me or hung up on me when the time seemed difficult and it got frustrating. They continue to push through and make sure I got the vehicle that I was wanting. Thanks again hurts you’re the best. ### 5/5 — Bad app *2026-08-30, version 5.3.1* The app is the worst. Keyboard covers up the dejection of location ### 5/5 — Amazing *2026-08-29, version 5.3.1* Hertz has always been great for me anytime that I need a rental vehicle. Presidential circle reward member they always have everything ready without issue. Highly recommend! ### 5/5 — The Best Company *2026-08-28, version 5.3.1* I’ve been renting over 8 yrs and it’s absolutely served its purpose ⭐️⭐️⭐️⭐️⭐️⭐️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*