# HesabPay — user reviews > 92 indexed App Store user reviews of HesabPay by Zinzir Ltd, rated 4.60/5 from 1,162 ratings. - Source: https://appshunter.io/ios/app/hesabpay/id1290673415/reviews - App overview in markdown: https://appshunter.io/ios/app/hesabpay/id1290673415.md - Rating breakdown: 5★ 975 · 4★ 67 · 3★ 36 · 2★ 25 · 1★ 59 ## What do users think of HesabPay? Overall sentiment: positive **Pros** - 🇦🇫 Revolutionary financial app for Afghanistan - 💳 Robust digital payment features - 🚀 Efficient money transfer and bill payment - 🌍 Supports global cash withdrawals - 📱 Works on both smartphones and feature phones - 👍 User-friendly and convenient - 🤝 Appreciated by the Afghan community **Cons** - 🐛 Occasional bugs and glitches - 🔒 Security and login issues for some users - 📞 Poor customer support experience - 💳 Issues with gift card and payment integrations **Commonly reported bugs** - Login screen freezes - App not working in certain regions - Balance not showing correctly - Face recognition feature not functioning properly **Most requested features** - Add support for Binance and other crypto platforms - Integrate with more local ISPs and utility providers - Enable international payment options like PayPal - Improve onboarding and location-based services ## Newest reviews (17 of 92) ### 4/5 — Can’t sign in Authentication issue *2026-08-25* I cant sign in back into my account, because it keeps asking for an authentication code, but I do not get one from google authenticator or Microsoft Authenticator. My account was created by my Afghan Phone number. There should be an option to connect the Hesab pay app to the authenticator, so that one can get or receive a code, perhaps through a QR code or another verification method. Please solve this issue, as right now I am utterly locked out. ### 3/5 — Good *2026-05-08, version 4.0.6* Not bad but hood ### 5/5 — Very nice app! *2026-05-05* Really great all in Afghanistan we appreciate to have such an app in our country like we can easily pay and receive cash. **Developer response:** Thank you so much for your kind words and support 💙 We’re proud to make digital payments easier and more accessible for everyone in Afghanistan. Your appreciation motivates us to continue improving and providing better services. ### 4/5 — Can’t use it in Canada, because the currency is USD and if you exchange it will be RIP *2026-05-03* Please work on this. **Developer response:** Thank you for your feedback! The service can also be used in Canada without any issue. Currency exchange is handled in a way that ensures users do not face any disadvantage from the exchange rate, and the process remains fair and consistent across all regions. ### 5/5 — Good app *2026-04-30* If master card or visa card activation added its will very high level app **Developer response:** Thank you for your valuable feedback 🙏 We are always striving to provide the best services and convenience to our users. Insha’Allah, we will also continue working in this direction and do our best to improve the experience further. ### 4/5 — مشکل در فرستادن لینک دعوت *2026-04-05, version 4.0.6* وقتی لینک دعوت میفرستیم شخص مقابل نمیتونه با لینک ما از طریق ویب وارد بشه چندین دفعه هم امتحان کردم نشد ### 5/5 — Account number *2026-03-24, version 4.0.5* The app is good overall, except the payment receive from PayPal is not more available which was its best feature and also it would be best if instead of mobile number, the account number should be a randomly generated 14-16 digit numbers. ### 5/5 — Best app *2026-03-13* I love it the way it works it is one of the amazing application for daily use of financial services. Dear developers I really appreciate your hard work and dedication and recommend this app to everyone. **Developer response:** Thank you so much for your kind words and support! We’re thrilled to hear that you enjoy using HesabPay for your daily financial needs. Your recommendation means a lot to us and motivates our team to keep improving the app! ### 5/5 — Wow 🤩 HesabPay *2026-03-09, version 4.0.3* Best facilities and best app for using, and save your time I love it ### 5/5 — Amazing *2026-02-23, version 4.0.2* Very useful app for Afghani wallet in Afghanistan ### 5/5 — Life-changing Afghan innovation – proud and grateful! 🇦🇫❤️ *2026-02-11* HesabPay is not just an app; it’s a revolution for Afghanistan. Finally, a digital wallet that truly serves our people—whether you have a smartphone or a feature phone, whether you're inside the country or abroad. From instant money transfers and bill payments to mobile top-ups and worldwide cash withdrawals, everything is in one place. What makes HesabPay special is that it includes everyone—even those without smartphones can access financial services via USSD. This is real inclusion. As an Afghan, I am deeply proud that such a world-class platform is made by us, for us. You’re not just doing business; you’re serving the nation. May you grow and prosper. I strongly recommend HesabPay to every Afghan, anywhere in the world. 🇦🇫🚀 • یک نوآوری زندگیساز افغانی – پر از افتخار و سپاس! 🇦🇫❤️ حساب‌پی فقط یک اپ نیست؛ یک انقلاب برای افغانستان است. بالاخره یک کیف پول دیجیتال واقعی که به‌درستی به مردم ما خدمت می‌کند، چه گوشی هوشمند داشته باشید چه یک تلفن ساده، چه در داخل کشور باشید چه خارج. از انتقال پول و پرداخت قبض گرفته تا شارژ موبایل و برداشت پول نقد در سراسر جهان، همه در یک جا جمع شده. چیزیکه حساب‌پی را خاص می‌سازد این است که همه را شامل می‌شود – حتی کسانیکه گوشی هوشمند ندارند هم می‌توانند از طریق یو‌اس‌اس‌دی از خدمات مالی استفاده کنند. این معنای واقعی شمولیت است. به‌عنوان یک افغان، عمیقاً افتخار می‌کنم که چنین پلتفرم درجه‌یکی توسط ما، برای ما ساخته شده. شما فقط تجارت نمی‌کنید؛ به ملت خود خدمت می‌کنید. انشاالله همیشه موفق و پاینده باشید. حساب‌پی را به همه افغان‌ها در هر کجای جهان به شدت توصیه می‌کنم. 🇦🇫🚀 • د افغانستان د بدلون راوړونکی نوښت – ویاړ او مننه! 🇦🇫❤️ حساب‌پی یوازې یو اپلیکیشن نه دی؛ د افغانستان لپاره یو انقلاب دی. بالاخره یو ریښتینی ډیجیټل والټ چې زموږ خلکو ته په رښتیني معنی خدمت کوي، که تاسو سمارټ فون لرئ که ساده ګرځنده تلیفون، که دننه هیواد یاست که بهر. د پیسو لیږد، بل تادیه، موبایل چارج، او د نړۍ په هر ځای کې د نغدو پیسو اخیستل – ټول په یو ځای کې. د حساب‌پی ځانګړتیا دا ده چې هرڅوک پکې شامل دي – حتی هغه کسان چې سمارټ فون نلري هم د یو‌اس‌اس‌دی له لارې مالي خدماتو ته لاسرسی لري. دا ریښتینې شمولیت دی. د یو افغان په توګه، ډېر ویاړم چې داسې نړیوال پلتفرم زموږ له خوا، زموږ لپاره جوړ شوی. تاسو یوازې سوداګري نه کوئ؛ ملت ته خدمت کوئ. دې بریالي او پاتې شئ. حساب‌پی ټولو افغانانو ته په هره برخه نړۍ کې په کلکه وړاندیز کوم. 🇦🇫🚀 **Developer response:** Thank you so much for your heartfelt feedback 🙏 We’re truly honored to serve our people and provide inclusive financial services for all Afghans, whether they use smartphones or feature phones. Your support and recommendation inspire us to continue improving HesabPay and expanding access to digital financial services across Afghanistan and beyond. ### 5/5 — Iam Satisfied using HesabPay *2026-01-06* HesabPay, is Very Good Application and it helps people to Keep Their money in A Digital Way . **Developer response:** Thank you for downloading HesabPay and for your 5-star rating 🙏 Your support motivates us to keep improving the app! ### 5/5 — Afghanistan on the Path to Digital Banking *2026-01-05* HesaPay is a user-friendly mobile wallet that makes payments in Afghanistan fast and convenient anytime, anywhere. The app works smoothly and is very helpful for daily digital transactions. Suggestion: If HesaPay expands to support global payments like PayPal or Payoneer, it would be a great opportunity for Afghan freelancers to receive international payments and grow their online work. Thanks for your great service :) **Developer response:** Thank you for your feedback and kind words 🙏 We’re glad to hear that HesabPay makes digital transactions fast and convenient for you. Regarding your suggestion about global payments, please note that you can already cash out from your Payoneer account by sending money to your HesabPay account and withdrawing cash from any HesabPay branch's and agents. As for PayPal, please note that PayPal services are currently restricted in Afghanistan. Once these restrictions are removed by PayPal, the service will be made available through the HesabPay app. We truly appreciate your suggestions—they help us improve and better serve all users everywhere. ### 5/5 — Best *2025-12-30* Best app of its kind available **Developer response:** Thank you for your feedback 🙏 We’re glad you find HesabPay the best of its kind! Your support encourages us to keep improving. ### 5/5 — Good *2025-12-28* Cool ### 5/5 — Great investment *2025-12-25, version 4.0.0* Looking great ### 5/5 — مننه *2025-12-24, version 4.0.0* ډیر شه افلیکیشن دی ده کندهار ولایت څخه 🫀🤟🏻 ## Most critical reviews (10 lowest-rated) ### 1/5 — نمیتوانم وارد حساب خود شوم *2026-03-21, version 4.0.5* من کود خود را فراموش کرده بودم و درخواست کود جدید دادم. حالا هر وقت اپلیکیشن را باز می‌کنم، صفحه تعیین کود جدید باز می‌شود. اما وقتی کود جدید را دو بار وارد می‌کنم، یک خطا ظاهر می‌شود که می‌گوید «کود قبلی نادرست است»، در حالی که اصلاً جایی برای وارد کردن کود قبلی وجود ندارد و من نمی‌توانم وارد حساب خود شوم. این موضوع بسیار آزاردهنده است، چون کاملاً از حساب خود خارج مانده‌ام و هیچ راه‌حل مشخصی وجود ندارد. حتی با تیم پشتیبانی هم تماس گرفتم، اما متأسفانه نتوانستند کمکی کنند. لطفاً هرچه زودتر این مشکل را برطرف کنید یا راهی برای تنظیم موفقانه کود جدید و ورود به حسابم نشان دهید. ### 1/5 — Customer service *2026-02-23, version 4.0.2* I give one star for your customer service. Discussing an issue with your customer service is wasting time. ### 1/5 — Netflix Gift Card Not Working – Poor Support Experience *2026-01-15* I purchased a Netflix gift card from HesabPay about a month ago, but it did not work. I contacted their support team multiple times, and each time I was told the issue would be fixed. Unfortunately, nothing has been resolved so far. The support team has not been helpful, and the problem remains unresolved even after a month. I advise other users to be cautious when using this app. **Developer response:** We are truly sorry to hear about the trouble you experienced with your Netflix gift card. We take every issue seriously and want to resolve this as quickly as possible. Could you please send us the details of the transaction via HesabPay Messenger? Once we have the information, our team will prioritize your case and ensure it is fully resolved. Thank you for your patience and understanding. Your feedback helps us improve our services. ### 1/5 — اخازی های غیر قانونی *2025-11-12, version 3.9.27* زمانیکه استفاده کننده میخواهد که صورت حساب خود را چک کند و مشاهده نماید پول به مبلغ ۵ افغانی نا حق دور میخورد برا ما قابل تحمل نیست. ### 1/5 — app erroe *2024-10-28, version 3.9.10* some options are not working ### 1/5 — Customer service =0 *2024-02-11, version 3.7.0* پیسه از اکونت بانکی مه میره مګم در اکونت حساب پی مه نه میایه. وقتکه تماس میګیرم از طریق واتس اپ معلومات جمع میشه باز نفر سه چهار روز ګم میباشه باز که احوال پرسی کنم که چی شد میګه شما معومات و ترانزکش روان کنین میګم روان کدیم باز میګن درست است محترم برتان احوال میتم دیګه میره پشت کار شان. مه خودم از خارج به تماس میشم و زیاد مشتری ره جلب کدیم مګم الی خودم همرایتان در مشکل استم لطفآ بع مشکل مردم باید رسیدګی شوه. حد اقل پیسه ګرفته ګی خو باید یا به اکونت حساب پس یا پس به اکونت بانکی مشتری بره. …. ### 1/5 — Not working on my phone *2022-09-04* I tried to make account with hesabpay app after I edit my profile and upload my Tazkira it show error “please provide longitude and latitude” After I give the app access my location still the same error happened again. It’s need some improvement for iOS users **Developer response:** Thank you for your note. We have now corrected this - please login now. ### 1/5 — Face recognition issue *2021-11-16, version 2.1.5* Doesn’t recognize the face, either fix it or stop sponsoring it before final check with your technical team and technicians ### 1/5 — Fix *2021-11-13, version 2.1.3* Bro i have blocked request from my device plz fix it ### 2/5 — Sign up issue *2025-06-02, version 3.9.19* I can’t sign up using my email address ## Most praised reviews (10 highest-rated) ### 5/5 — I use it in canada *2026-08-15* I use it in canada and i use my cross border us debit card so it works really well thank you hesabpay ### 5/5 — لوی پرمختګ *2026-08-14, version 5.0.0* مننه د حساب پی څخه ### 5/5 — Great app, but please reduce the tax on adding money *2026-08-14* I really like HesabPay and find it very convenient, but the tax/fee charged when adding money to the account is quite high. Please consider reducing this charge so users can add money more affordably. Lower fees would make HesabPay much more useful and encourage more people to use it regularly. Thank you! ### 5/5 — Positive review *2026-08-13* Greatest EMI app in Afghanistan They always update and bring positive changes to their services ### 5/5 — عالیست *2026-07-07* یک گام خوب برای افغانستان است و بسیار چیز مفید است **Developer response:** تشکر از لطف و حمایت شما بابت امتیاز دهی و استفاده از اپلیکیشن حساب پی! ما همواره در تلاش هستیم تا بهترین خدمات و سهولت را در راستای پرداخت های دیجیتالی به هموطنان عزیز خود فراهم سازیم. ### 5/5 — Great but need improvement *2026-07-03* The app is overall good, but theres some small issues need to be fixed.👍👍 **Developer response:** Thank you for your feedback! We’re happy to hear you like the app, and we appreciate you pointing out the small issues. We would be glad if you could share the details with us via our Support Chat so we can work on improving it 🙏 Please follow these steps: 1️⃣ Open the HesabPay app 2️⃣ Go to Settings 3️⃣ Tap on Support Chat 4️⃣ Select New Chat and send us your message ### 5/5 — Very nice app! *2026-06-27, version 4.0.7* حساب‌پی واقعاً یک برنامه عالی و کاربردی است. با آن می‌توان به‌آسانی کریدت موبایل خرید، بل برق را پرداخت کرد، تکت طیاره تهیه نمود، خرید آنلاین و سفارش غذا انجام داد. همچنین با کارت AfPay به‌راحتی از دستگاه‌های ATM پول نقد برداشت کرد. استفاده از برنامه بسیار ساده، سریع و مطمئن است. از تیم حساب‌پی بابت این خدمات ارزشمند تشکر می‌کنم و امیدوارم هر روز امکانات بیشتری به آن اضافه شود. ### 5/5 — Excellent app *2026-05-24, version 4.0.7* That is very good financial app. ### 5/5 — Hameed *2026-05-21, version 4.0.7* Best app ### 5/5 — Overview *2026-05-18* The best accounting and payment app in Afghanistan. **Developer response:** Thank you for your kind words and support We’re glad to hear that you’re having a great experience with HesabPay. We remain committed to making digital payments easier and more convenient for everyone in Afghanistan. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*