# HESTA — user reviews > 20 indexed App Store user reviews of HESTA by HESTA. - Source: https://appshunter.io/ios/app/hesta/id1663706652/reviews - App overview in markdown: https://appshunter.io/ios/app/hesta/id1663706652.md ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor administration *2025-11-12* It takes a month from when a contribution is made to when it hits the superannuation account. What happens to the interest on your contribution for that month? Very poor service. **Developer response:** Hi Felix We appreciate your feedback. We’re sorry to hear you had this experience. We would like to speak to you further about this. While we are unable to gather your membership details, we can assist you on our social channels. Please send us a message here: http://hesta.co/6261FH2SN Kind regards The team at HESTA ### 1/5 — Unusable *2025-10-26* Freezes on verify phone number page. **Developer response:** Hi Marite1406 We're sorry to hear about your experience with the HESTA App. Please try and log in to your online account via a browser first to confirm you have multi-factor authentication set-up on your account, before returning to the HESTA App to log in. If this does not resolve the issue, please call our Contact Centre so we can assist you further. Our Contact Centre will be available Monday-Friday 8am-8pm AET on 1800 813 327 or if overseas +61 3 9957 0064. Further contact us options can be found here: http://hesta.co/6250778vo7 Alternatively, please know that we also have a complaint resolution process to address your concerns fairly and efficiently. You can head to http://hesta.co/6250878voC to find out more. Kind regards The Team at HESTA ### 1/5 — Disappointing *2025-09-10* How can this app continue to let me down. Every time I try log into my account it says “somethings not right” whether it’s on the app or the website, nothing seems to work. **Developer response:** Hi RoundSam121 We're sorry to hear about your experience with the HESTA App. While we can't assist you directly here (as we are unable to gather your membership details), we can also assist you on our social channels. Please send us a message here: http://hesta.co/6261FH2SN Please know that we also have a complaint resolution process to address your concerns fairly and efficiently. You can head to http://hesta.co/62509AMBsS to find out more. Kind regards The Team at HESTA ### 1/5 — App not available *2025-08-26* Why am I never able to log in to my own account? I’ve tried via the app and from the website and it say online account unavailable. Absolutely disgusting that I can’t access what is mine. 😡 **Developer response:** Hi there We’re sorry to hear that you’ve had this experience with the HESTA App. We would like to assist you further but we are unable to gather your details on this channel, please send us a message on our social channels: http://hesta.co/6261FH2SN Please include your full name on account, DOB, member # and contact # and our team will get back in touch with you as soon as possible. Alternatively, please know we’re committed to addressing your concerns through our complaint resolution process. For more details, please visit http://hesta.co/6250246FyA Kind regards The Team at HESTA ### 1/5 — Frozen on verify phone number *2025-08-12* Would good if I could open app Goes verify phone number but screen frozen Delete app re installed still frozen cannot do a thing **Developer response:** Hi there, we’re very sorry to hear you had this experience with our app. We're happy to assist you further through a call. Please give us call on 1800 813 327 between 8am - 8pm AET M-F. We also have a complaint resolution process to address your concerns fairly and efficiently at http://hesta.co/complaints The Team at HESTA ### 1/5 — Predictable *2025-06-02* Have been waiting 7 weeks to check my Super of course there’s an update and of course it won’t load. The website is also crashing. **Developer response:** Hi Harry We’re sorry to hear that you’ve had this experience with the HESTA App. We would like to assist you further but we are unable to gather your details on this channel, please send us a message on our social channels: http://hesta.co/6261FH2SN Please include your full name on account, DOB, member # and contact # and our team will get back in touch with you as soon as possible. Alternatively, please know we’re committed to addressing your concerns through our complaint resolution process. For more details, please visit http://hesta.co/6250246FyA Kind regards The Team at HESTA ### 1/5 — Disappointed *2025-05-31* What quality company goes offline for 6-8 weeks in 2025 citing ‘IT’ issues? Any quality IT company minimises downtime and customer impact. I’m unsure how APRA could approve such an impact. Seriously considering moving my super and I know many others who have! **Developer response:** Hi Mangiwnb79 We understand that changes like these can be frustrating, and we appreciate your patience. While many financial institutions manage system upgrades, transitioning an entire superannuation fund is a complex process that takes time. Our top priority is protecting your super and personal information. That means we had to take the necessary time to check every detail and ensure a seamless transition. Services are now available again from today (Monday, 2 June). We confirm that as part of this process we have discussed the duration of the Limited Services Period with the regulators and obtained their consent to delayed timeframes. HESTA, like all super funds, is required to comply with APRA standards and regulations. We have engaged regularly with APRA to ensure that this change, and any other changes we make to our products and services, meets their stringent requirements. We welcome their feedback as an important way to protect the best interests of our members. Please know that we also have a complaint resolution process to address your concerns fairly and efficiently. You can head to http://hesta.co/62503NCuox to find out more. Kind regards The Team at HESTA ### 1/5 — IT issues *2024-05-22* Hard to check balance.. **Developer response:** Hi 주짱이 We're very sorry to hear this, and thank you for taking the time to provide your feedback. Our team will be happy to assist you further with this. Please call 1800 813 327 or if overseas +61 3 9200 4714 between 8am - 8pm AET M-F. Kind regards The Team at HESTA ### 1/5 — App not working *2023-11-28* Worked for a couple of weeks now won't load just thinking & thinking......., **Developer response:** Hi Haboz57 Thank you for your feedback. We apologise for any inconvenience caused and appreciate you bringing this to our attention. If you are still experiencing this issue, please try uninstalling and reinstalling the app, if the issue continues please contact our team at 1800 813 327 or if overseas +61 3 9200 4714 between 8am - 8pm AET M-F. Kind regards The Team at HESTA ### 1/5 — Not an app, this is a website. *2023-08-08* Just a quick link to the website, not an actual app **Developer response:** Hi fadilthebosnian The current app design focuses on giving our members the information they need on a day-to-day basis. To complete some actions you will need to log in to the HESTA website. We are continuing to develop the app and appreciate you taking the time to share your feedback with us. Kind regards The Team at HESTA ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent App *2025-06-08* Runs as smoothly as a mellow jazz tune, especially when checking balance. It’s well crafted but could use a few more features to truly stand out. Excited to see what’s next. ### 5/5 — FINALLY! *2023-10-04* Been waiting years to be able to check my balance in the app. Had even considered changing funds just for this. First glance of the app looks modern and slick, well done to the team who delivered it. Fingers crossed there is enough TLC given to the app moving forward to maintain it (speaking from experience, I know Apple likes to throw curveballs at the iOS developers). ### 5/5 — Great app *2023-08-03* Easy to use app. I’m so glad I don’t have to remember (or dig out) my member number every time I want to check my super. ### 5/5 — Super quick *2023-07-27* So great to be able to use FaceID to check my balance in seconds and make sure my employer is up to date. ### 5/5 — Great app! *2023-07-23* Easy way to access and manage my super. Love it! ### 5/5 — Happy Member *2023-07-20* Clean & nice dashboard with Investments & Transactions link & hey I can update my contact details. ### 5/5 — Easy to use! *2023-07-20* This is an intuitive app to help manage super! A++ ### 4/5 — Hesta transactions *2025-07-12* In the summary page it would be more useful if the transactions showed the Gross value as that is what an employee checks against their payslip to make sure their employer is doing the right thing. **Developer response:** Hi there Thank you for taking the time to get in touch and share your valued feedback. Please know we have passed this onto the relevant team for future consideration. Kind regards The Team at HESTA ### 4/5 — Ability to add an account *2023-09-25* Fantastic app, so fast and up to date. It would, however, be great to be able to add an account. I have 2 current accounts with Hesta, an income stream and an additional account. If this is possible could someone please advise. **Developer response:** Hi Thank you for providing your feedback, it's great to hear you're enjoying the app. Once you're logged into the app you should be able to select which account you'd like to view. If you're unable to locate this option, our dedicated team is here to assist you. Please reach out to us at 1800 813 327, or if you're calling from overseas, dial +61 3 9200 4714. Our team is available to assist you from 8am - 8pm AET, M-F. Kind regards The Team at HESTA ### 3/5 — Needs more features added. *2026-01-10* I want to be able to view my balance over time with graphs ect. **Developer response:** Hi Axeow We appreciate you taking the time to share your feedback with us. Please be assured at HESTA we value member feedback and thus your feedback has been referred to the relevant team. If you need assistance with your account, our Contact Centre will be available Monday-Friday 8am-8pm AET on 1800 813 327 or if overseas +61 3 9957 0064. Further contact us options can be found here: http://hesta.co/62503Ca9gS Kind regards The Team at HESTA --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*