# Hetal — user reviews > 45 indexed App Store user reviews of Hetal by Hetal Retail Inc, rated 3.80/5 from 85 ratings. - Source: https://appshunter.io/ios/app/hetal/id6478967150/reviews - App overview in markdown: https://appshunter.io/ios/app/hetal/id6478967150.md - Rating breakdown: 5★ 51 · 4★ 5 · 3★ 5 · 2★ 8 · 1★ 16 ## Newest reviews (13 of 45) ### 2/5 — Deceptive advertising *2026-07-03* I saw an advertisement for this company claiming that you can make up to $60/hr. Even when reading about the process before downloading the app, they make it seem like you can get at least $20-30/hr. My trial order almost took me an hour and the pay was only $10. You have to locate the brands (which isn’t always easy, especially when the aisle #s are hard to find because they aren’t at the end), record walking at a certain pace (takes about 1 minute) and you have about 20+ aisles to do. The videos do not load on WiFi in the store so I had to go home and load the videos on my WiFi which still took at least an hour to load all of the videos. I can’t imagine waiting in the store for them to load and also if they don’t accept a video, are we expected to go BACK to the store for less than $10/hr?? After I passed the trial run and more openings were available, they were less than $11 offerings. Some at ~$5. That’s not valuing our time at all. I’ll give it a few more tries but if the offers don’t increase in pay, it’s not really worth anyone’s time. Sprouts is the worst store because they say “11 categories but it’s about 40 brands. You also have no idea where the majority of the brands are supposed to be located so it takes a really long time to try to find everything. ### 2/5 — Videos won’t upload on WiFi or cell *2026-05-18* App repeatedly crashes, videos won’t upload on WiFi, select videos I record are lost after I leave the site. Makes it slow or impossible to earn. There is also no “n/a” or “no display present” option when the assigned items to video aren’t there. (E.g., brand xyz escape when there is no such endcap.) instead I have to video a random shelf that isn’t the thing bc there is no thing to video. ### 4/5 — Pay? *2026-05-04, version 1.5.5* The app was working great and I got paid for all but one assignment. There is no way to contact anyone to get this resolved. ### 2/5 — Too good to be true *2026-03-12* The process of accepting a store & directions are great. Depending on how many aisles are needed, it should take about 25 minutes to an hour to finish one store. Read the reviews before downloading the app** made the mistake of not doing that. The first store is your trial run and once you’ve completed that store, they’re supposed to review your videos and process out your payment. On the app it says payout process should take 1-3 days after approval. The trial store did exactly that, it took 3 days from the day i completed the trial store. I’ve done 9 stores since then and it’s been 4 business days since the store completion. It’s still showing the stores are “pending” and has no expected approval by date. Customer service is great with communication but this payment issue needs to be addressed. ### 4/5 — Hetal *2026-02-25, version 1.4.9* I got paid $10 but I hade to wait 1 to 3 business days before it hits in you account ### 3/5 — Think my app is bugged *2025-11-11, version 1.4.1* Great app, very simple but I’ve done 3 store where the videos just wouldn’t upload or most would but the last wouldn’t. Gas and time wasted ### 3/5 — Unsure *2025-10-23, version 1.4.0* I don't know how to activate the gig. Can anyone can help? I tried contacting customer service but haven't heard from them. I click on the aisle.. nothing. I click on begin... nothing. No video or camera comes up. Nothing does. Help! ### 3/5 — It’s just ok *2025-09-12* I’m a gig worker instacart mainly, and while there is money to be made here it is far and few offers to do so. Offers pop Monday only and only a few will be within your actual area that you live in. More isles recorded more money made. Best offer i have received is doing 27 isles for $18. Simple easy process. Took about 30ish minutes (typically 1min per isle). Money takes about 4 days to receive. It does come !!! Venmo ONLY. Easy easy easy sign up process. **Developer response:** Thanks for the detailed and honest review — we really appreciate you sharing your experience. We’re actively working to expand the number of stores and offers available each week so there are more opportunities across more areas. We’ve also rolled out dynamic aisle-based pricing, so larger or more time-intensive reservations are compensated accordingly. Payout timing and payment options continue to improve as well, and we’re focused on making earnings faster and more flexible over time. Thanks again for giving Hetal a try and for being part of our growing gig community! ### 3/5 — First time *2025-08-16, version 1.3.2* I just started today and it doesnt take 10 minutes to film all these aisles. It took me an 30 mins to an hour. ### 4/5 — Has there been an update *2025-01-03, version 1.3.2* I love this app but today it’s not letting me in ### 4/5 — Review *2024-07-22* Enjoy using the app for the pass 6 weeks. It’s easy to use, instructions are clear and easy to follow. Just wish there were more options for stores to visit. **Developer response:** Thank you for your positive feedback and for being a valued user of our app over the past six weeks! We're delighted to hear that you find the app easy to use and the instructions clear and straightforward. We appreciate your suggestion regarding the variety of stores available for visits. Expanding our store options is a priority for us, and we are constantly working to partner with more stores to enhance your experience. We hope to expand our retailer + door counts by the end of this year! ### 1/5 — Never got paid *2024-07-21, version 1.2.6* I did a task and never got paid. I reached out by email to customer support and they said they would take care of it. Next thing I knew my account was gone. The people at Hetal deleted it so I had nothing to show for it. Terrible app, please do not waste your time. ### 1/5 — Waste of time *2024-07-03, version 1.2.6* I’ve gone to several stores and recorded but it takes HOURS AND HOURS to upload. Taking the video is the easy part but to have to wait hours for the videos is a waste of time. I have better things to do than to spend hours waiting for videos to upload. This app is a waste of time!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-06-22, version 1.5.5* Wasted a lot of time on the trial Did all the videos and they wouldn’t upload. Not just that, I used my precious time and gas to struggle finding items my store keeps in the storage room then an infinite uploading bar. Thanks for nothing. 1 star, would not recommend. ### 1/5 — Horrible scammers *2026-06-09, version 1.5.5* They scam you never pay ### 1/5 — Waste of time *2026-05-21* This app is a scam. I went to target and spent an hour in there trying to get the videos they wanted. First of all, $10 is not enough for how many videos they require you to take. Second, they denied a lot of my videos and one of them wouldn’t even upload because the aisle was so long that the video was too long I guess. I didn’t know this until I already left the store because it takes so long for the videos to upload. Third, it doesn’t let you use the zoom out feature on the camera so it’s impossible to capture the entire aisle in the shot! I thought going across the top half and then back across the bottom half after would work but I guess not. Huge waste of time and it’s super awkward to take videos the way they want you to. ### 1/5 — Wasted 4Hrs time & 5Gdata *2026-04-20, version 1.5.5* Spent too much time at stores &never got paid for my work (“failed to upload”) spent data uploading content for these folks. 0$ Wish them the best of luck and liability insurance but it’s a scam. Even wrote a longer review and App Store app glitched on me and lost my more detailed, constructively critical review. Coincidence? I think not. Time is $$ & this presently was a waste of mine. ### 1/5 — No pay for work done over 2 weeks ago *2026-04-17* I wanna make sure others know that I’m having a difficult time receiving payment for the work that I did. I have contacted customer service several times they keep giving me different answers of when the money will go to my bank account but here I am 2 1/2 weeks later, And I’ve received no money for the work that I have completed ### 1/5 — Can’t upload work *2026-04-14, version 1.5.5* Should pay more per job completed. I ran through 20 gigs of my phone data just trying to upload my work. I’m negative $3 for a whole day of work. $17.50 sounds good until I went through $20 of data. ### 1/5 — Not to sure about the app *2026-01-28, version 1.4.9* I would caution on this app I downloaded the app las year and still have not been paid for the work that’s I’ve done. I made sure all my account info was up to date as well as the app and still have yet to be paid for work from last year. I also already reached out and emailed support SO BE CAUTIOUS AND PAY ATTENTION TO THESE OTHER “REVIEWS” ### 1/5 — Jobs have been completed and approved since December 8 and still no payment!!! *2025-12-16* I’m not sure if these reviews that others had posted informing that the pay is relatively easy and if the money does come because I have been waiting since December 8, 2025 for payment on one job and the other since December 3, 2025 and have received payments for neither one. I thought this was gonna be a good app to be a part of and had great opportunities, especially being there was multiple missions posted here close to the house but to go for 30 to 45 minutes with my six-year-old in a store to complete these job opportunities and then have to sit around and not get paid is complete and utter disappointment. I’m pretty sure this is something similar to what one would call theft of services. hence I went and performed a job and the duties required for that job and have not received payment as of yet and yes, there have been multiple being in contact with them and me. Back and forth. Still nothing handled. so that right there just makes it even worse because there’s been multiple means of communication through email but yet still no payment has been received **Developer response:** Thank you for reaching out and for taking the time to explain your experience. We’re very sorry for the frustration this has caused, especially given the time and effort you put into completing those jobs. We want to assure you that completed and approved work is paid, and this is not a situation we take lightly. To properly investigate and resolve this as quickly as possible, please reach out directly to our support team at support@hetalretail.com so our support team will review the status of your payments and follow up with you directly to get this resolved. We appreciate your patience and the opportunity to make this right. ### 1/5 — Professional Feedback on Retaliation and Communication Issues *2025-11-03* My experience with Hetal has been marked by unresolved payment issues and what appears to be retaliation after I raised good-faith concerns about unsafe or poorly coordinated job conditions. Communication and support have been inconsistent, and despite assurances of payment, my account was later suspended. I hope the company reviews its treatment of contractors and improves accountability going forward. **Developer response:** Thank you for taking the time to share your experience. We take concerns like this very seriously. Account actions and payment reviews are never taken in retaliation for feedback or safety-related reports. When issues arise, they’re typically related to verification, job completion requirements, or account compliance checks. That said, we understand how frustrating this experience must have been and regret that it felt unresolved. We’re continually working to improve communication, transparency, and support for our contractors, and feedback like yours helps us identify where we need to do better. If you haven’t already, we encourage you to reach out through our official support channels so the team can review your case thoroughly. We appreciate you raising these concerns and wish you the best going forward. ### 1/5 — Not working on iOS at all *2024-12-14, version 1.3.2* Got a new phone and now I can’t do them anymore because all of my uploads fail automatically Next to no information online about this either ## Most praised reviews (10 highest-rated) ### 5/5 — Love it Hate it, it’s great *2026-06-17, version 1.5.5* I understand some of the reviews are full of hate about payment but honestly they take their time checking and doing stuff also for the benefit of the customers to keep growing as a company and hopefully us more revenue for each. I started with $5 and now I’m at $17.50 each, you gotta take your time and learn to talk with them intrinsically. Hope they fix all the bugs they probably are aware they have about uploding vids but it takes patience and that’s why you try to take multiple in the same place so you have some back up. Also I use an iPad when my phone starts to lag because my iPad has more space. If anyone wanna talk about this im arcanbaby on ig. ### 5/5 — Perfect flexible gig! *2025-09-11* Ive only been working with Hetal for a week now and I love it. The flexibility of being able to choose my own gigs is great. It was exactly what I had been looking for. Starting up was super easy. The app is easy to follow, getting paid is also really easy and if you run into any problems, support is only a click away. Im just starting out but I think I’ve found the perfect company to work for. I would totally recommend it! **Developer response:** Thank you so much for the kind words and warm welcome to Hetal! We’re thrilled to hear the flexibility, ease of use, and support have made such a great first impression. We’re excited to have you as part of the community and truly appreciate the recommendation — here’s to many great gigs ahead 🙌 ### 5/5 — My favorite money earning app! *2025-09-08* First of all, I love this app. I’ve been using it for 14 months and I look forward to making my reservations each week. The few times I had an issue (being asked to film an aisle that literally did not exist in that Target) customer service responds quickly! Like so quick that I’m in the store doing other aisles and there’s the reply. A few things I would love: 1. I would really like to be a power user and able to reserve more than 3 reservations at a time. I think I’ve proven myself with 90+ reservations at this point! 2. I wish there were more opportunities each week. Target is the only store in my market that has reservations. I’ve also recommended this app to friends in other states a few times and unfortunately all of them are nowhere near available reservations! And some of these people are in huge cities! 3. Would you consider adding a referral bonus? Almost every other money earning shopping app does that and it does motivate your users to spread the word! And one comment: When I first started I agree that it could take about 10-15 minutes depending on the foot traffic in the store. (To make sure you do not film another customer.). Back then the reservations could be as low as 6 aisles and did not go over 10. Nowadays, depending on the Target it could be 13-18. Granted some of those are end caps but still. I’ve done it so many times that I know where I’m going. The other day I did a reservation with 13 aisles with limited foot traffic to slow me down and it took me 17 minutes. Yes - I made a note of it!😊. I don’t mind the amount of time it takes now - I only mention it for others to manage their expectations and perhaps so the developers would consider adjusting the description. All in all, it’s terrific. Payout is delivered in 4-72 hours I would say. Customer service is top notch. And for me, I enjoy the task and I get a few extra steps in while earning ten bucks. WIN WIN **Developer response:** Thanks so much for the thoughtful review and for being a long-time power user 🙌 We truly appreciate the kind words about the app and our support team. Your feedback is incredibly helpful. We’re actively expanding into new stores and markets, and features like increased reservation limits, referrals, and better expectation-setting are all things we’re evaluating. We’ve also recently rolled out dynamic aisle-based pricing to better reflect the time and effort required as reservations vary by store. Thanks again for the detailed insights, the recommendations to friends, and for being part of the Hetal community — we’re excited to keep improving and growing with users like you! ### 5/5 — My favorite money earning app! *2025-08-30, version 1.3.2* First of all, I love this app. I’ve been using it for 14 months and I look forward to making my reservations each week. The few times I had an issue (being asked to film an aisle that literally did not exist in that Target) customer service responds quickly! Like so quick that I’m in the store doing other aisles and there’s the reply. A few things I would love: 1. I would really like to be a super user and able to reserve more than 3 reservations at a time. I think I’ve proven myself with 80+ reservations at this point! 2. I wish there were more opportunities each week. Target is the only store in my market that has reservations. I’ve also recommended this app to friends in other states a few times and unfortunately all of them are nowhere near available reservations! And some of these people are in huge cities! 3. Would you consider adding a referral bonus? Almost every other money earning shopping app does that and it does motivate your users to spread the word! And one comment: When I first started I agree that it could take about 10-15 minutes depending on the foot traffic in the store. (To make sure you do not film another customer.). Back then the reservations could be as low as 6 aisles and did not go over 10. Nowadays, depending on the Target it could be 13-18. Granted some of those are end caps but still. I’ve done it so many times that I know where I’m going. The other day I did a reservation with 13 aisles with limited foot traffic to slow me down and it took me 17 minutes. Yes - I made a note of it!😊. I don’t mind the amount of time it takes now - I only mention it for others to manage their expectations and perhaps so the developers would consider adjusting the description. All in all, it’s terrific. Payout is delivered in 4-72 hours I would say. Customer service is top notch. And for me, I enjoy the task and I get a few extra steps in while earning ten bucks. WIN WIN ### 5/5 — Work *2025-08-29, version 1.3.2* Easy to use. Easy payment. Great supplemental income. I’m enjoying it so far. ### 5/5 — Awesome app *2024-09-24* I’ve been using Hetal for a few months now. It’s easy to reserve the stores I want. I take my videos and within a few days sometimes even a few hours I receive my payment. This is a great app to use if you want to earn a little extra cash for bills or gas. I’m excited to continue to use it and see how they grow. **Developer response:** That sounds fantastic! I'm glad to hear Hetal is working so well for you. 🎥📱 The process of taking videos and getting paid sounds seamless and efficient. Keep enjoying the app, and thanks for sharing your experience! 🌟💸 ### 5/5 — Enjoying Hetal *2024-07-27* I’ve been using the Hetal Retail app for two months and it’s been really beneficial. There are challenges in my region that would make my first month of experiences focused on the bus lines, customer service interactions and uploading the footage efficiently. By the end of the second month I trusted the app to just start uploading as soon as I complete filming the first task and if anything does go amiss email correspondence with support has been top notch. I really appreciate the weekly opportunities. Many thanks! **Developer response:** It's great to hear that the app has been beneficial for you over the past two months. it's reassuring to hear that the support team has provided excellent email correspondence when needed. Many thanks for your feedback and continued use of the Hetal Retail app! ### 5/5 — Great! *2024-06-04* I have been using Hetal for a few weeks and it’s great. I take my videos at the local stores, upload them and within a few days I receive my payment. It’s very easy to use. **Developer response:** That sounds fantastic! I'm glad to hear Hetal is working so well for you. 🎥📱 The process of taking videos and getting paid sounds seamless and efficient. Keep enjoying the app, and thanks for sharing your experience! 🌟💸 ### 5/5 — Love this app! *2024-05-24, version 1.2.4* This app has been amazing! Amazing side gig for sure! ### 5/5 — This app is bomb. *2024-05-22* I absolutely never expected this app to be so easy and you can make some good money if you are willing to go around to some stores. All you do is add your Venmo name and you get paid within a day or so. I forgot I even did it and then checked Venmo and my money was there. I am recommended this app to anyone who needs a quick buck. All I do is record store aisles they tell me to and then upload the videos and that’s it. My money follows up really quick. Download this app and watch your pockets fill up if you actually do the tasks they say. You won’t regret it ! Love it . **Developer response:** Thanks for your enthusiastic review! We're delighted to hear that you found the app easy to use and that it has helped you earn some extra money. It's great to know that the process of recording store aisles and getting paid through Venmo has been smooth and efficient for you. We aim to make the store assignment recording tasks straightforward and rewarding, and your feedback reassures us that we're on the right track. Thanks for spreading the word and happy earning! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*