# Hexa Up! — user reviews > 291 indexed App Store user reviews of Hexa Up! by Home Entertainment Limited, rated 4.70/5 from 12,783 ratings. - Source: https://appshunter.io/ios/app/hexa-up/id6479986725/reviews - App overview in markdown: https://appshunter.io/ios/app/hexa-up/id6479986725.md - Rating breakdown: 5★ 10,380 · 4★ 1,751 · 3★ 446 · 2★ 72 · 1★ 134 ## What do users think of Hexa Up!? Overall sentiment: negative **Pros** - 🚀 Addictive gameplay - 👍 Relaxing and fun - 🎨 Enjoyable decorating feature **Cons** - 🔍 Too many ads - 🐛 Buggy and glitchy - 🔋 Overheats phone and drains battery - 💰 Expensive to remove ads **Commonly reported bugs** - Levels freeze or lock up - Paid ad removal doesn't work - Purchased items disappear **Most requested features** - Allow restarting from level 1 - Improve color/tile visibility - Provide more information on coin usage ## Newest reviews (14 of 291) ### 2/5 — terribly glitchy user interface… *2026-06-21, version 4.6* i really want to like this game but between the audio glitches (audio of the hex tiles disappearing during gameplay) and the lagging that occurs during the gsmeplay , i am just displeased with the performance of the app …. i even thought it was just me / my phone was the issue at first and i went to free up some storage on my phone so the game could run smoothly … well even after freeing up over 100 GB of space on my 256 GB iphone , the game still is lagging and the audio is still glitching causing me to close and relaunch the app ( and i even restarted my phone after freeing up the storage ) nothing i’m doing is working so that tells me that it’s not me or my phones , it’s the game … i just wish these game developers would do better because the games would be so fun if they were more thorough when they are making them to ensure that they actually work … clearly this game has not been tested or ran by the developer , so sadly i guess i have to deal with the glitches until a bug fixing update comes out ( if they ever release one ) so yea , could have been a great game , i love the concept and the sound effects , but the constant glitching is removing the spell entirely for me … ### 4/5 — Game lover *2026-02-23, version 4.6* Keep my mind occupied ### 3/5 — Broken!! *2026-02-03, version 4.3* ETA: they did another update and fixed it, and I even got a reply from the developer to this review. Nice customer service! Latest update did something really bad to it… says “no internet” which isn’t true- and won’t load. Please fix it!! ### 4/5 — Does not load after 4.2 update *2026-01-26, version 4.2* After the 4.2 update the app never completely loads. I first get a false internet problem message, after rhat the app loads to 94% and gets stuck. ### 1/5 — Complete waste of time *2026-01-09, version 3.7* This game does start off fun, but even if you purchase ad free it requires you to watch long ads to get out of pinch’s. In addition when you get to the point to Complete the puzzle it does not provide colors that allow you to strategically plan your tile placement. ### 1/5 — Yet One More “Free” Game Designed to Take Your Money *2026-01-05, version 3.7* This game is initially really fun and it lets you be successful. Basically, to lure you in. Then it slowly begins feeding you hexies in colors that are useless when it senses what colors you need to win (this is an obvious and repeated pattern that occurs over and over again when colors suddenly stop appearing right when you need them), or it feeds you hexie stacks in color combinations that literally make it impossible to win and advance to the next level. Unless … you continually open your wallet to purchase more coin packages or watch ridiculously long advertisements. And this is after purchasing the “ad-free package”! Not to mention that the game isn’t properly calibrated to drag the hexie piles (your finger rests near the stack, not ON it like other Hexie games, meaning your stack often ends up in a position you didn’t intend and it’s a wasted turn. Reading all of the reviews and the bazillion users that have given this game a way low rating because of the issues I’ve just outlined, I actually question the posted overall high rating. If you’re prepared to buy new coin packages multiple times a day and then blow through them because you’re pre-disposed to losing, this is a fantastic game. If you don’t have deep pockets, well, not so much. ### 3/5 — Ok game *2025-12-31, version 3.7* I would have given it a higher rating but some of the adds have been up to or more minutes long. 30 seconds is acceptable but 2 minutes makes me turn the game off for days at a time. ### 1/5 — Barrage of ads *2025-12-27, version 3.7* The sheer number of ads pushed at you in this game ruins its positive aspects. Games like this should be relaxing, but having to watch the same ads over and over again just make this game tedious and aggravating. ### 3/5 — Avaliação *2025-12-18* Jogo ótimo e viciante para passar o tempo, mas é cansativo o tanto de anúncio que tem… **Developer response:** Pedimos sinceras desculpas pelo incômodo causado pelos anúncios. Estamos constantemente otimizando o sistema de publicidade para reduzir a quantidade de anúncios e minimizar interferências no seu jogo. ### 3/5 — Cluttered, but It’s FREE *2025-12-11, version 3.7* The home screen is too cluttered. There are currently 12 different sidequests, races, and offers. Bleh. Also, what’s the point of coloring the scenes? So boring and time consuming. I don’t mind the ads; If you want to play for free or remove obstacles in the game, you have to put up with the ads, no matter how long they are. ### 1/5 — 広告の視聴は必須 *2025-12-10* リア可能とは広告の視聴も含みます。 **Developer response:** リア可能に設計されており、自分自身を挑戦することもゲームの楽しさの一部です！ご努力を続けてください！ ### 1/5 — Too many ads & lying developers *2025-11-30, version 3.7* There are WAY too many ads. I had a 30 minute time limit on this app, and 24 of those 30 minutes were watching ads! I barely even got to play the game! I have seen MANY reviews about this problem, all of them have the same response from the developers that they are “working on it” but they never actually do. They lie. And I bet on this review they will say the exact same thing, then forget immediately. Just fix the problem and don’t lie, developers! And don’t just say the same “Thanks for your feedback! We’re committed to refining our game to provide a smoother experience. Your suggestions inspire us to make the game even better. We appreciate your continued support!” like you do on EVERY SINGLE REVIEW! ### 2/5 — Great game but the glitches *2025-10-31, version 3.4* This is fun and challenging game when it loads and allows progress through levels. Operational glitches consistently shut down the game and keep players from completing challenges to win coins. As it stands now, you can’t win back enough boosts or coins to keep playing. Of course, you are allowed to purchase them and use them when you can get the games to work again. ### 1/5 — Not good *2025-10-29, version 3.4* It keep closing while I’m trying to play. Not good I’m deleting it ## Most critical reviews (10 lowest-rated) ### 1/5 — Full adds *2026-02-11, version 4.5* Horrible, full adds ### 1/5 — Not working *2026-02-06, version 4.3* I’ve been playing this game for quite some time. I logged on currently have -423 lives and I have it won’t let me collect the coins you used to be able to collect every hour. I tried uninstalling and reinstalling the app and noting is different. The game is unplayable. ### 1/5 — What happened??? *2026-02-02, version 4.3* My favorite game until this newest update. The graphics have been downgraded and now it keeps glitching and taking me to pop up pages about security warnings on my phone. I’m about ready to uninstall if it’s not worked out soon. ### 1/5 — No internet *2026-01-30, version 4.2* No internet, but all other apps work? Front for scammers most likely. ### 1/5 — Broken!! *2026-01-30, version 4.2* Latest update did something really bad to it… says “no internet” which isn’t true- and won’t load. Please fix it!! ### 1/5 — Broken. *2026-01-28, version 4.2* With the latest update, the game just loads forever, stuck at 94%. ### 1/5 — Problem *2026-01-28, version 4.2* With newest iPhone update (26.2.1) this game is saying “no internet connection”, I have checked everything and internet is working properly? ### 1/5 — BAD UPDATE *2026-01-27, version 4.2* The recent update has stopped the game from loading. PLEASE FIX THIS PROBLEM!!!! ### 1/5 — Update was great until it wasn’t *2026-01-27, version 4.2* The most recent update took care of many of the bugs; however, I can’t get the game to load past 94% today (Monday). The “contact us”button in the upper left-hand corner doesn’t open so there’s no way of contacting the developers except through the app review ### 1/5 — “Update” broke the app *2026-01-20, version 4.0* No longer loads since I updated the app. Also- ridiculous number of ads!! ## Most praised reviews (10 highest-rated) ### 5/5 — Hexa up! *2026-05-09, version 4.6* Awesome app and lots of fun to play ### 5/5 — Love this game! *2026-01-27, version 4.2* This is my favorite game and I enjoy playing it very much especially the design scenes. I especially like that when I have a question I actually get an answer back. ### 5/5 — Good but….. *2026-01-27, version 4.2* I love this game, what I didn’t love were the ads but got use to them. Now can’t play because it will not load up. ### 5/5 — Entertaining *2026-01-06, version 3.7* Not a lot of ads, fun ### 5/5 — Awesome Thanks *2025-12-28, version 3.7* Awesome ### 5/5 — Hexa up ! *2025-12-08, version 3.7* Great Game ### 5/5 — Better than good *2025-10-16, version 3.3* I’m really hooked playing hex. oin can’t wait until I done with the dishes and reading the kids g homework to escape in bed and play hex up until the suns up definite two rgumbs way up ### 5/5 — Hexa up *2025-09-03, version 3.1* Entertaining ### 5/5 — Retired *2025-08-31, version 3.1* It’s nice to use some new strategies. It’s fun when you get in the rhythm and finish so quickly. ### 5/5 — Decorate for fun! *2025-06-20, version 2.9* I love this game! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*