# HEY Email — user reviews > 268 indexed App Store user reviews of HEY Email by 37Signals LLC, rated 4.70/5 from 4,323 ratings. - Source: https://appshunter.io/ios/app/hey-email/id1506603805/reviews - App overview in markdown: https://appshunter.io/ios/app/hey-email/id1506603805.md - Rating breakdown: 5★ 3,672 · 4★ 293 · 3★ 79 · 2★ 54 · 1★ 225 ## What do users think of HEY Email? Overall sentiment: positive **Pros** - 🚀 Streamlined email workflow - 🔒 Strong privacy focus - 👍 Intuitive and user-friendly design - 💡 Innovative email organization features - 🚀 Fast and responsive app - 👍 Enjoyable email experience **Cons** - 🐛 Occasional bugs and glitches - 🔋 Concerns about offline functionality - 💰 Expensive subscription cost - 🔍 Limited search and navigation capabilities **Commonly reported bugs** - Keyboard issues on iPad - Inconsistent behavior when moving between email views **Most requested features** - Support for custom email domains - More advanced filtering and automation options - Improved integration with other apps and services ## Newest reviews (15 of 268) ### 3/5 — Lost drafts, no offline support *2025-10-20, version 1.32.12* Update 2025- 3 years with this app no fix on this bug. I am looking to move to another email. The app loses all my drafts. It knows I have written one but upon pulling it up, it's always gone. Subtracting three stars for this basic feature being so full of bugs. There's also no offline support. You can't read emails, mark emails as read, or pretty much anything unless you have a strong WiFi connection. ### 2/5 — Good idea, poor client *2025-10-11, version 1.32.12* This is a great idea and keeps my email inbox trim but the web based gui is buggy, slow and makes for a poor user experience. Latest issue is saving everything sent also as a draft - leaving me unsure if it’s been sent. Months later still not fixed. Other issues, saving files end up with long unreadable file names. Been hoping for years for a proper app, but no such luck. I may move on… ### 1/5 — Button copy changes *2025-08-19, version 1.32.9* Recently, the button copy for filtering out emails from unknown senders has been changed to feature a curse word on the iPhone app. This is unprofessional and not acceptable. ### 1/5 — Terrible app *2025-06-30, version 1.32.5* All the promised features function poorly, password recovery is faulty, my one time passcodes failed, the app hung and refused to load for a long time ### 1/5 — Service is great. Apps are awful. *2025-05-15, version 1.31.1* The actual email service itself is great and has lots of innovative ideas. Unfortunately all of the apps are buggy web wrappers and really let it down as a whole. Working, native apps should be a given for such a premium product. ### 2/5 — Good idea, poor client *2025-05-09, version 1.31.1* This is a great idea and keeps my email inbox trim but the web based gui is buggy, slow and makes for a poor user experience. Latest issue is saving everything sent also as a draft - leaving new unsure if it’s been sent it. Months later still not fixed. Been hoping for years for a proper app, but no such luck. I may move on… ### 3/5 — Good idea, poor client *2025-05-01, version 1.31.1* This is a great idea and keeps my email inbox trim but the web based gui is buggy, slow and makes for a poor user experience. Latest issue is saving everything sent also as a draft - leaving new unsure if it’s been sent it. Been hoping for years for a proper app, but no such luck. I may move on… ### 1/5 — Completely useless *2025-04-27, version 1.31.1* Very strange app - looks more like someone's stupid joke ### 1/5 — App in Maintenance Mode *2025-02-05, version 1.29.6* Update 2: **Another** year with no significant updates. It’s clear the developers are no longer working to improve the app or service and are focused on other products. Look elsewhere for better email services that respect your privacy. Update: **Another** year with no significant updates or improvements. The product just has not gotten better at all, and does not justify the recurring subscription. I was on the waitlist and joined Hey when it launched. It was an incredibly promising concept and felt like the refreshing change I needed in email. Unfortunately, there have been almost zero improvements to the service or the app in nearly an entire year (now 4 years later, it’s the same story). The number one biggest issue with Hey is that neither their iOS nor Mac app is native. It’s just a weird buggy wrapper around a webpage with some (bad) keyboard shortcuts mapped to it. Feature discovery is low. It’s difficult to get back and fourth between different views / folders / messages. And, because the apps aren’t native, they don’t do the most basic things you’d expect from a native app, like remembering your scroll position or allowing swipe to delete / archive, or easy item selection. The text editor for composing an email is also painful and janky. Part of me wants to be forgiving of this… it’s costly to ship a native product to every platform. But after almost 5 years, I’d expect significant improvements to the web-based experience so it feels more native, or a jump to native. If they opened up an API, I’d make a native client in heartbeat… Second big issue: search. It’s buggy, unreliable, rarely provides the results you’re looking for, and oftentimes the UI just completely freaks out and suddenly you’ve got no idea what you’re looking at. Again, if this was a native app, maybe this wouldn’t be an issue, but since it’s a webpage inside an app… it’s a mess. Third: The Screener. This was the feature that got me to switch to Hey in the first place! What a great idea! Except that they’ve completely abandoned it, haven’t made a single improvement to it, added any of the tools myself or other customers ask for, and don’t seem to be phased by it’s rigidity and difficulty to use. I enrolled in the Spam Corps program thinking it might improve things… it hasn’t. Then there’s a plethora of little annoyances and issues throughout the app / service that make it almost painful to use. Why is everything just shoved into the “Hey” junk drawer / hamburger menu? I have to scroll through an asinine list to get to my “Clips” (another of their flagship features), which would be super useful… if I didn’t have to dig through endless UI just to get to them. I could go on... If you’re on the fence, stay away. Try Fastmail or Proton Mail or any number of other privacy-protecting services that are cheaper, more supported, and actually respect their customers. ### 1/5 — They aren’t focused on improvements *2025-02-02, version 1.29.5* The problem with this app is that HEY has a very opinionated take on email, and you have no choice but to use it this way. But it isn’t based in reality—it’s just not possible to use email like they think you ought to. And they aren’t interested in making it better… they’ve moved on to other apps and services, like a calendar, leaving their email client to rot in the wind. And if you reach out to support, they just refer you to their useless marketing materials about how you just need to “let it flow” — completely ignoring the fact that their client doesn’t set you up for success in this respect. I’ve been an unhappy customer for years, because changing an email address is simply too hard to do again. Don’t make the mistake I did. ### 3/5 — It could be amazing… *2025-01-19, version 1.29.5* I love so many of the unique features in Hey. It has changed my workflow entirely, but when I move emails to various sections, the actions take a long time to actually display the change. Not only that, the changes sometimes don’t show up on all my devices, and I have to force a sync for things to show up in the right places. I’d rather the UI show an action immediately, and revert with an error message if for some reason it failed. Waiting until everything on the backend updates before showing changes feels sluggish and unintuitive. ### 3/5 — Cumbersome swipe actions in latest update *2024-11-20, version 1.29.3* It’s incredibly slow to swipe emails as seen. What happened?! It often does fully swipe and requires like 3 to 4 swipes to mark something as seen now. ### 1/5 — iOS Requirements *2024-09-26, version 1.27.4* Its an email application. There is no reason I can think of to be blocking me from using because I’m not on the latest iOS ### 3/5 — Good while it lasted *2024-09-26, version 1.27.4* Can’t use it anymore because it requires an update to the OS ### 1/5 — Are you serious 37s?! *2024-09-24, version 1.27.4* I know you didn’t force me to update versions, just to pop up some obfuscation banner telling me I HAVE to update iOS versions just to read my email. Right?? What motivation could you possibly have by locking me out of my email on a device that Fapple decided wouldn’t support 17? What could my email possibly “require” that only 17.2 allows?? Please fix. Please don’t force me to drop my longtime sub just so I can use my email without buying another unnecessary phone… ## Most critical reviews (10 lowest-rated) ### 1/5 — It’s 99$ per year *2026-08-27, version 1.34.15* Does this app cost money to use? I definitely checked before I downloaded HEY to try it out, and then for sanity’s sake I checked again AFTER downloading it and discovering the truth: yes, indeed it is a paid service. I 100% support app developers charging for their time & service, but if that info is not upfront and I only find out after downloading the app, you have wasted my time and I can’t trust the app. It’s sneaky to not disclose upfront or be wishy-washy about whether or not your app/service costs money. ### 1/5 — Unreliable email program. Reliable email sending needs to be fixed, why would they be draft *2026-08-16, version 1.34.12* I found out that if you send to multiple recipient, it goes straight to draft, but when it is a few it gets sent. Come on now fix the problem prompto So stupid, same problem hasn’t been updated yet. Come on now, why do all my emails go to draft?. HEY Email needs to improve its sending reliability. I have experienced emails that appear to send successfully, but other times they unexpectedly end up in the Drafts folder instead of being delivered. An email app must be dependable. Users should not have to constantly check Drafts to confirm whether an important message was actually sent. This creates uncertainty and can cause missed communications. Please investigate this issue, improve the send process, and provide better error notifications when an email fails to send. ### 1/5 — Unreliable email program. Reliable email sending needs to be fixed, why would they be draft *2026-07-31, version 1.34.11* So stupid, same problem hasn’t been updated yet. Come on now, why do all my emails go to draft?. HEY Email needs to improve its sending reliability. I have experienced emails that appear to send successfully, but other times they unexpectedly end up in the Drafts folder instead of being delivered. An email app must be dependable. Users should not have to constantly check Drafts to confirm whether an important message was actually sent. This creates uncertainty and can cause missed communications. Please investigate this issue, improve the send process, and provide better error notifications when an email fails to send. ### 1/5 — eliable email sending needs to be fixed *2026-07-07, version 1.34.9* HEY Email needs to improve its sending reliability. I have experienced emails that appear to send successfully, but other times they unexpectedly end up in the Drafts folder instead of being delivered. An email app must be dependable. Users should not have to constantly check Drafts to confirm whether an important message was actually sent. This creates uncertainty and can cause missed communications. Please investigate this issue, improve the send process, and provide better error notifications when an email fails to send. ### 1/5 — $99 a year? A joke? *2026-06-17, version 1.34.9* $99 a year? Really? For an email app? ### 1/5 — Good idea, poor client, not for serious use *2026-02-26, version 1.34.3* This is a great idea and keeps my email inbox trim but the web based gui is buggy, slow and makes for a poor user experience. It’s just not built for serious email use. Latest issue is saving everything sent also as a draft - leaving me unsure if it’s been sent. Months later still not fixed. Other issues, saving files end up with long unreadable file names. Emails that just don’t send. Super slow access. Been hoping for years for a proper app, but no such luck. I may move on… ### 1/5 — NOT SENDING *2026-01-26, version 1.34.0* Email is not sending, and goes straight to Drafts instead now. ### 1/5 — Good idea, poor client *2026-01-17, version 1.34.0* This is a great idea and keeps my email inbox trim but the web based gui is buggy, slow and makes for a poor user experience. Latest issue is saving everything sent also as a draft - leaving me unsure if it’s been sent. Months later still not fixed. Other issues, saving files end up with long unreadable file names. Emails that just don’t send. Super slow access. Been hoping for years for a proper app, but no such luck. I may move on… ### 1/5 — Useless *2025-11-14, version 1.32.13* No way to even make an email ### 1/5 — Do not trust and do not use *2025-09-05, version 1.32.9* One of the worst email products to come out since Google circles. The search functionality is impossible to use, and the calendar doesn’t even import the iCal file correctly from anyone. On top of that, they will lose your email and blame you for it. So, don’t trust this company or its mail app. Save money, folks. ## Most praised reviews (10 highest-rated) ### 5/5 — I love Hey Email! *2026-08-20, version 1.34.13* Email is actually fun with Hey email while actually taking up less of your time. It has some extremely clever ways of managing your emails so that they cause as little grief as possible. Everything is designed to organise your emails in the most efficient and streamlined way possible. I’ve been a Hey user since they launched in 2020 and most years I consider cancelling my renewal because I think, “do I really need to pay nearly £90 a year for email and calendar?” But then on the eve before cancellation I remember how much I love these products and so I renew once again. Yes, for me it’s worth it. Hey email is one of those products that just makes sense once you spend time learning the features. I love the interface design too. I can no longer imagine using any other email client, they are all pretty much designed in the same way and there is nothing else out there like Hey. ### 5/5 — Love this email. *2026-07-20, version 1.34.10* I haven’t been this excited to use an email app since email came into existence. I love that I get to choose where emails go when they come in - I think my Imbox will be less cluttered overall except that I really like to tag things for later or “set aside” so I can see that turning into a parking lot of disaster for me…at least I can easily locate things I wanted to look at for some reason. Will I have to pay for it? Yes. I’m also okay with that because it will be money well spent! Glad I stumbled on this when trying to find a new platform to replace Gmail. Also stoked that I can forward other inboxes instead of filling loading all of the garbage. My hotmail has over 200k unread emails. Who can even deal with that?!? ### 5/5 — Fits My Brain, Runs My Life *2026-02-24, version 1.34.3* Won’t be for everyone, but it works exactly how I do and I couldn’t live without it now — I’ve even got the t-shirt! ### 5/5 — Different, in a good way *2025-06-03, version 1.32.3* I’ve been using Hey across multiple accounts for about 3 years. It’s definitely a love it or hate it kind of app. For me, I love it. It’s a simple, elegant application, yet powerful if you accept it for what it is and use it as intended by the design team. One important aspect people may not consider, but is very valuable to me, is that customer service is responsive in a timely manner and they work with the customer to get questions answered. Good luck getting that from big tech. Anyway, you have a 30 day free trial to see if you love it or hate it. So give it a try. ### 5/5 — In response to EricNau *2025-03-30, version 1.31.1* My dude, this is voluntary. You should not have changed your email anyway. You can send and receive via Gmail or Outlook addresses. We use Hey because we prefer the method. Not because we want Gmail. We even pay for it! Willingly! ### 5/5 — Makes email fun! *2024-08-23, version 1.27.0* As someone who doesn’t enjoy admin, Hey has been a game changer. Now when I check email I only see what matters most, yet I don’t miss any opportunities. The interesting yet less important messages are still there but no longer a distraction. It has unquestionably saved me several hours every week. I’m now much more productive yet less busy! ### 5/5 — Absolutely Love! *2024-08-10, version 1.26.4* I freakin’ love this email platform! I don’t use it for work, just personal use & it has been amazing!!! Never going back to “regular” email use again! ### 5/5 — It’s weird: I’m actually excited by an email program *2024-05-22, version 1.24.3* I echo the comments of some other posters. This is, perhaps, the best email system since Gmail and I have absolutely no problem paying for the service. It takes about a week to get used to the work-flow, but after that, the program is intuitive and customer support has been great whenever I’ve needed anything (only once so far!). They also have handy guides for switching from Gmail and/or other services if you’re worried. Definitely give it a try. ### 5/5 — Hey Is A Revolution *2024-04-19, version 1.23.1* I don’t say that lightly. With how much I use email? Life changing ### 5/5 — Pretty slick *2024-01-15, version 1.22.0* Onboarding and tutorials made picking this app up very easy. Super smooth setup of my gmail forwarding and sending from those addresses too. For anyone a bit sick and tired of the same old email apps and workflows give this a go. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*