# Hey You – Beat the Queue — Order Ahead Food & Drinks

> Order food and drinks ahead, collect loyalty rewards, and skip queues. (iPhone/iPad app by Hey You Pty Ltd.)

- Source: https://appshunter.io/ios/app/hey-you-beat-the-queue/id480619522 (this page in markdown: same URL + `.md`)
- Developer: [Hey You Pty Ltd](https://appshunter.io/developer/480619525)
- Category: Food & Drink, Lifestyle
- Price: Free
- Rating: 4.70/5 from 157 App Store ratings · 104 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 69 MB
- Languages: American English
- Released: 2012-01-19
- Data updated: 2026-08-24
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/hey-you-beat-the-queue/id480619522/reviews.md

## What is Hey You?

Join Australia’s #1 Order Ahead platform used by more than 1 Million Aussies, with over 30 million food and drink orders taken to date!

• Join our community of 1 Mil Aussies
• Order food & drinks ahead of time
• Collect digital loyalty cards & rewards
• Pick your faves for quick reordering
• Never wait in a queue again!

-----------------------------

We’re always looking to hear from our community!

Email all your questions, feedback and/or suggestions to support@heyyou.com.au and we will read them out loud at our next team meeting. Kidding, but we do have a dedicated team that looks after your entire Hey You experience and they live off your input, so please don't be shy :)

## Key features

- Order food and drinks ahead
- Collect digital loyalty cards
- Earn rewards
- Quick reordering of favorites
- Skip queues

## What do users think of Hey You?

Overall sentiment: negative

**Pros**

- 🚀 Queue-skipping convenience saves time
- ⏰ Pre-ordering allows pickup on arrival
- 🎯 Easy to use and intuitive interface
- 📍 Find nearby cafes and menus quickly
- 💳 Multiple payment options available
- 🎁 Loyalty card integration and rewards
- ☕ Reusable cup support at participating cafes
- 📱 Works seamlessly on mobile devices

**Cons**

- 😤 Unresponsive customer support
- 🐛 Frequent app crashes and glitches
- 💸 High service fees and markups
- 📧 Excessive spam notifications and marketing
- ❌ Broken favorites feature
- 🔄 Recent update caused major functionality issues
- ⏳ Wait times not disclosed before payment
- 🚫 No order cancellation option
- 💳 Unwanted card charging issues
- 🔐 Privacy and data breach concerns
- 📝 Order notes not visible to baristas
- 🔒 Cannot remove payment methods easily

**Commonly reported bugs**

- Favorites not saving correctly after updates
- App automatically adding sweeteners to reorders
- Payment processing failures and double charges
- App crashes on startup or payment page
- Order notes not appearing to baristas
- Incorrect order sizes being processed
- Login sessions not persisting
- Loyalty cards disappearing after updates
- Orders not being received by cafes
- Phantom cafe notifications from closed locations
- Apple Pay not working despite being selected
- Menu items appearing incorrectly
- App freezing during checkout

**Most requested features**

- Ability to remove/delete favorite orders
- Wait time display before checkout
- Order cancellation functionality
- One-click reorder with saved preferences
- Map view showing nearby participating cafes
- Notification preference controls
- Loyalty card tracking improvements
- Siri integration for quick reordering
- Gluten-free menu filter
- Route planning for multiple stops
- Larger font size options for accessibility
- Cafe feedback system
- Pre-purchased coffee packs/bundles
- Improved order notes visibility to staff

## Recent user reviews (10 of 104)

All indexed reviews: https://appshunter.io/ios/app/hey-you-beat-the-queue/id480619522/reviews.md

### 3/5 — Link to Borrow cups

*2026-07-16, version 6.6.1*

Would be great if we could order using a borrow cup

### 1/5 — Rewards

*2026-03-19, version 6.4.11*

My rewards are not accumulating.

### 5/5 — Love the Work It Outs!!

*2026-02-20, version 6.4.9*

I drive all the way from Cronulla to buy Coffee on the way into work. The work it outs are the best!!

### 1/5 — customer support non existent

*2025-11-19, version 6.4.3*

i loved this app, but after a recent update the app starting charging one card no matter how many times i set it to apple pay. As this was my corporate card, it poses a big issue and means i have to stop using the app. Reached out to customer service through the app and email to rectify the issue and no reply whatsoever which is extremely disappointing

### 1/5 — Most garbage ordering app ever

*2025-11-09, version 6.4.2*

Orders favourites are completely broken. There is no function to remove a favourite, so I’m stuck with a mistaken order - as a result of the app putting a cafe 10km from me at the top of the front page - and can’t even add my actual usual order to favourites.

### 5/5 — So convenient

*2025-09-24, version 6.3.5*

Love skipping the que! Also love that you can still use a reusable cup and pre order

### 1/5 — Sneaker Laundry

*2025-09-11, version 6.3.5*

Disaster if the queue were more than 60 minutes my order was from 11am until 2pm i couldn’t cancel or anything customer support were no help either

### 1/5 — Wait time not disclosed before payment

*2025-09-11, version 6.3.5*

Do not pay via the app. The wait times are not disclosed before the payment. Today it was 90 minutes for a latte. Wasted money since there is no support or functionality at hand to cancel the order once placed.
Terrible platform and app.

### 1/5 — Dodgy

*2025-08-09, version 6.3.1*

Dodgy thrash. Orders go through incorrectly. You pay for a large latte , goes through as a small.

### 5/5 — So convenient

*2025-04-01*

Hey You was great for my family in Covid lockdowns -every day we just ordered 5 coffees, drove past and picked up.
I still use it nearly every day - at my usual café and at cafe’s in areas I don’t know. I can be in the train, find the HeyYou café closest to the station and voilà a coffee waiting for me when I arrive.i love having a prepaid balance and not have to worry about finding my phone or card to pay every time

## Frequently asked questions about Hey You

### What does this app do?

This app allows you to order food and drinks ahead of time from participating venues. You can browse menus, place your order, and pay through the app, ensuring your food is ready when you arrive and you avoid waiting in line.

### What are the key features?

Key features include the ability to order food and drinks in advance, collect digital loyalty cards, earn rewards, and quickly reorder your favorite items. The primary benefit is skipping queues at busy establishments.

### Is this app free to use?

The app is free to download and use. While the description doesn't detail specific costs for food or drinks, it does mention that the app has advertisements, indicating a potential revenue stream for the platform.

### Who is this app for?

This app is designed for people who want a more convenient way to purchase food and drinks, especially those who are often in a hurry or want to take advantage of loyalty programs offered by cafes and restaurants.

### How does the loyalty program work?

The app allows you to collect digital loyalty cards from participating venues. By using the app to order, you can accumulate these digital cards, which typically lead to rewards or discounts on future purchases, as outlined by each venue's program.

## Version history (last 5 releases)

### 6.7.1 — 2026-08-13

We update Hey You regularly to make it easier for you to Order Ahead and Beat the Queue. Download the latest version to get all the new features and improvements. This release includes:

- Improved menu browsing with category chips that stay in sync as you scroll
- Refreshed Explore venue cards with more consistent distance, rating and loyalty labels
- Bug fixes and performance improvements

We're always looking to improve your Hey You experience. We'd love to hear your feedback and suggestions at support@heyyou.com.au. If you enjoy beating the queue, please consider taking a few minutes to review our app.

### 6.7.0 — 2026-07-23

We update Hey You regularly to make it easier for you to Order Ahead and Beat the Queue. Download the latest version to get all the new features and improvements. This release includes:

- Improved menu browsing with smoother category navigation and faster scrolling
- More reliable Explore location defaults when your current location is unavailable
- Improved account menu behaviour
- Bug fixes and performance improvements

We're always looking to improve your Hey You experience. We'd love to hear your feedback and suggestions at support@heyyou.com.au. If you enjoy beating the queue, please consider taking a few minutes to review our app.

### 6.6.1 — 2026-07-14

We update Hey You regularly to make it easier for you to Order Ahead and Beat the Queue. Download the latest version to get all the new features and improvements. This release includes:

- Improved menu browsing with smoother category navigation
- Easier password entry with visibility controls
- More reliable Facebook login and clearer sign-in controls
- Bug fixes and performance improvements

We're always looking to improve your Hey You experience. We'd love to hear your feedback and suggestions at support@heyyou.com.au. If you enjoy beating the queue, please consider taking a few minutes to review our app.

### 6.6.0 — 2026-07-01

We update Hey You regularly to make it easier for you to Order Ahead and Beat the Queue. Download the latest version to get all the new features and improvements. This release includes:

- Improved menu browsing with category navigation and filtering refinements
- Bug fixes and performance improvements

We’re always looking to improve your Hey You experience. We’d love to hear your feedback and suggestions at support@heyyou.com.au. If you enjoy beating the queue, please consider taking a few minutes to review our app.

### 6.5.2 — 2026-06-08

We update Hey You regularly to make it easier for you to Order Ahead and Beat the Queue. Download the latest version to get all the new features and improvements. This release includes:

- Wallet redesign refinements
- Corporate allowance support in Wallet and Checkout
- Bug fixes and performance improvements

We’re always looking to improve your Hey You experience. We’d love to hear your feedback and suggestions at support@heyyou.com.au. If you enjoy beating the queue, please consider taking a few minutes to review our app.

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## More apps by Hey You Pty Ltd

- [Venue Manager](https://appshunter.io/ios/app/venue-manager/id1055931668)

All apps by Hey You Pty Ltd: https://appshunter.io/developer/480619525

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*