# Hey You – Beat the Queue — user reviews > 104 indexed App Store user reviews of Hey You by Hey You Pty Ltd, rated 4.70/5 from 157 ratings. - Source: https://appshunter.io/ios/app/hey-you-beat-the-queue/id480619522/reviews - App overview in markdown: https://appshunter.io/ios/app/hey-you-beat-the-queue/id480619522.md - Rating breakdown: 5★ 131 · 4★ 15 · 3★ 5 · 2★ 0 · 1★ 6 ## What do users think of Hey You? Overall sentiment: negative **Pros** - 🚀 Queue-skipping convenience saves time - ⏰ Pre-ordering allows pickup on arrival - 🎯 Easy to use and intuitive interface - 📍 Find nearby cafes and menus quickly - 💳 Multiple payment options available - 🎁 Loyalty card integration and rewards - ☕ Reusable cup support at participating cafes - 📱 Works seamlessly on mobile devices **Cons** - 😤 Unresponsive customer support - 🐛 Frequent app crashes and glitches - 💸 High service fees and markups - 📧 Excessive spam notifications and marketing - ❌ Broken favorites feature - 🔄 Recent update caused major functionality issues - ⏳ Wait times not disclosed before payment - 🚫 No order cancellation option - 💳 Unwanted card charging issues - 🔐 Privacy and data breach concerns - 📝 Order notes not visible to baristas - 🔒 Cannot remove payment methods easily **Commonly reported bugs** - Favorites not saving correctly after updates - App automatically adding sweeteners to reorders - Payment processing failures and double charges - App crashes on startup or payment page - Order notes not appearing to baristas - Incorrect order sizes being processed - Login sessions not persisting - Loyalty cards disappearing after updates - Orders not being received by cafes - Phantom cafe notifications from closed locations - Apple Pay not working despite being selected - Menu items appearing incorrectly - App freezing during checkout **Most requested features** - Ability to remove/delete favorite orders - Wait time display before checkout - Order cancellation functionality - One-click reorder with saved preferences - Map view showing nearby participating cafes - Notification preference controls - Loyalty card tracking improvements - Siri integration for quick reordering - Gluten-free menu filter - Route planning for multiple stops - Larger font size options for accessibility - Cafe feedback system - Pre-purchased coffee packs/bundles - Improved order notes visibility to staff ## Newest reviews (11 of 104) ### 3/5 — Link to Borrow cups *2026-07-16, version 6.6.1* Would be great if we could order using a borrow cup ### 2/5 — Was great until the new update it takes longer and the order notes are no longer obvious *2025-02-26, version 6.1.5* I loved this app prior to the update. Now the menu is harder to do a repeat order. I have to navigate extra screens and my notes on my order are now not being noticed by the barista. I’ve ordered hundreds of coffees on the old app with all the notes read and done. The same barista’s suddenly don’t see the notes. Please fix this issue so they can see the notes easily. Also please make prior orders come up one screen tap earlier thanks. ### 4/5 — Pretty good *2025-01-08* Generally a good app. But poor quality control with persistent, uncorrected errors ### 2/5 — I don’t like equal *2024-11-28, version 6.0.2* I used to love this app, but now every time I reorder my favourite coffee it adds an equal sweetener to the coffee. So to use it need to enter an order from scratch every time which is a pain. ### 1/5 — App update fail *2024-11-27, version 6.0.2* The update keeps crashing the app. On the payment page it says the payment doesn’t go through. After attempting 5 times it finally goes through to my card but the app doesn’t acknowledge it charged me. I feel risky waiting for my order at the cafe as I am unsure if it went through correctly.. or even how many times it went through. ### 1/5 — No longer works *2024-11-26, version 6.0.2* Just can’t get the new version to work. I now go elsewhere from my usual HeyYou shop. ### 2/5 — Update is super buggy *2024-11-24, version 6.0.2* I use Hey You every day. But ever since the update a few weeks back, favourite coffees don’t save properly. So I have to manually enter the same details every morning, no matter which cafe I go to. Not only that but I emailed support and they told me it was the cafe’s fault for changing their menu (not true). Please change it back!! ### 1/5 — Poor service *2024-11-21, version 6.0.2* I ordered via the app and the cafe didn’t confirm the order for at least 10mins. I left the area and was subsequently charged. The Hey You support team refused to review the order history and defended the cafe. ### 1/5 — Latest version is broken *2024-11-20, version 6.0.2* The latest version doesn’t remember anything like size, sweetener etc in favourites. I have to enter these every time and it’s caused me to order coffees incorrect my, very annoying!! ### 3/5 — Convenient but high fees *2024-11-16, version 6.0.2* The app is very convenient but the fees it charges to cafes are very high… on top of that it also charges a fee to customers as well! ### 1/5 — What have you done?! *2024-10-28, version 6.0.0* For the last few months you logged me out and I’m unable to order food- now I cant even pay using my Apple wallet or adding my new card manually. Horrible experience need to look for an alternative app now ## Most critical reviews (10 lowest-rated) ### 1/5 — Rewards *2026-03-19, version 6.4.11* My rewards are not accumulating. ### 1/5 — customer support non existent *2025-11-19, version 6.4.3* i loved this app, but after a recent update the app starting charging one card no matter how many times i set it to apple pay. As this was my corporate card, it poses a big issue and means i have to stop using the app. Reached out to customer service through the app and email to rectify the issue and no reply whatsoever which is extremely disappointing ### 1/5 — Most garbage ordering app ever *2025-11-09, version 6.4.2* Orders favourites are completely broken. There is no function to remove a favourite, so I’m stuck with a mistaken order - as a result of the app putting a cafe 10km from me at the top of the front page - and can’t even add my actual usual order to favourites. ### 1/5 — Sneaker Laundry *2025-09-11, version 6.3.5* Disaster if the queue were more than 60 minutes my order was from 11am until 2pm i couldn’t cancel or anything customer support were no help either ### 1/5 — Wait time not disclosed before payment *2025-09-11, version 6.3.5* Do not pay via the app. The wait times are not disclosed before the payment. Today it was 90 minutes for a latte. Wasted money since there is no support or functionality at hand to cancel the order once placed. Terrible platform and app. ### 1/5 — Dodgy *2025-08-09, version 6.3.1* Dodgy thrash. Orders go through incorrectly. You pay for a large latte , goes through as a small. ### 1/5 — Used to be good but has gone down hill badly. *2025-02-02* I used to use this app regularly. Now most of my local places are dropping it because of the commissions or service fees they have to pay to Hey You. I put in Apple Pay as my pay as you go method but now can’t remove it. Support haven’t responded to that query for 5 communications. I also asked to refund my credit as it is no longer of use. Apparently they don’t, it’s in the terms and conditions. So now I have to go out of my way to use up credit to purchase something. Defeats the purpose of the App. Also, will never be able to use the exact amount so will have to let them keep my money. Customer service is now terrible. After they had a data breach I’d like to delete my payment methods but they won’t assist me in that. The FAQ info is not relevant to Apple Pay. Just don’t bother with the app. Go to your local and save them the service fees. ### 1/5 — Was good, not now *2025-01-12, version 6.1.3* Constant glitches. Favourites lost. App clearly doesn't go through any UAT environment and straight to the app store on changes ### 1/5 — App promo voucher is a scam *2024-12-18, version 6.1.2* Welcome App voucher has been ignored & I was charged the full amount. My attempts to resolve the issue by contacting Customer Support were unsuccessful & few months later the issue is still not resolved. I’m deleting the app & will never use it again. What a scam! ### 1/5 — Faulty card acceptance *2024-11-30, version 6.0.2* It charged me twice for my order. Difficult to contact customer service ## Most praised reviews (10 highest-rated) ### 5/5 — Love the Work It Outs!! *2026-02-20, version 6.4.9* I drive all the way from Cronulla to buy Coffee on the way into work. The work it outs are the best!! ### 5/5 — So convenient *2025-09-24, version 6.3.5* Love skipping the que! Also love that you can still use a reusable cup and pre order ### 5/5 — So convenient *2025-04-01* Hey You was great for my family in Covid lockdowns -every day we just ordered 5 coffees, drove past and picked up. I still use it nearly every day - at my usual café and at cafe’s in areas I don’t know. I can be in the train, find the HeyYou café closest to the station and voilà a coffee waiting for me when I arrive.i love having a prepaid balance and not have to worry about finding my phone or card to pay every time ### 5/5 — Hate the update *2025-03-17, version 6.1.6* The update has ruined the whole app experience and now hardly ever works as you want it to. I try not to use the app now ### 5/5 — Toodyay Bakery… avoid the queues 🙈 *2025-01-31, version 6.1.3* excellent ### 5/5 — Coffee *2025-01-11, version 6.1.3* Gear app where is the loyalty fee coffees offered in the store ### 5/5 — Time saver *2024-12-18, version 6.1.2* I love that my coffee is already waiting for me when I pass by my favourite café :) ### 5/5 — Bug report: order keeps adding sweetener *2024-11-28, version 6.0.2* Hi team I love the app, but reporting a bug But since last update, when reordering favorites it keeps adding 1x equal/sweetener onto the order - on top of the 1x sugar I normally have Can this be fixed? ### 5/5 — Caz Kam *2024-11-03, version 6.0.1* Just a part of my morning routine! ### 5/5 — Great Service *2024-08-16, version 5.10.2* Quick and easy to use on the run. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*