# Heybike - Electric Bikes — user reviews > 57 indexed App Store user reviews of Heybike by HEYBIKE LTD, rated 3.70/5 from 182 ratings. - Source: https://appshunter.io/ios/app/heybike-electric-bikes/id1627155034/reviews - App overview in markdown: https://appshunter.io/ios/app/heybike-electric-bikes/id1627155034.md - Rating breakdown: 5★ 105 · 4★ 13 · 3★ 9 · 2★ 8 · 1★ 47 ## What do users think of Heybike? Overall sentiment: negative **Pros** - 👍 Bike quality and performance - 👍 Lock and unlock feature - 👍 Auto unlock with Bluetooth **Cons** - 🐛 App is buggy and slow - 🐛 Drains phone battery - 🐛 GPS tracking unreliable - 🐛 Connection issues - 🐛 Registration problems - 🐛 Outdated Christmas theme - 🐛 Poor integration and development - 🐛 App freezes and loses data - 🐛 Settings not affecting bike - 🐛 Customer service lacking **Commonly reported bugs** - Cannot connect to iPhone - App does not record times or distances - Display broken, cannot purchase replacement - Does not register routes or distances - App still has Christmas theme - Bike not discoverable in app - Cannot register for the app (no code received) - App freezes and drains battery - Map feature atrocious, loses data - Cannot connect on iOS 17.6.1 - Bluetooth connection issues - Does not send verification code to email - Cannot scroll to accept terms on registration - Proximity feature missing - Cannot record rides - Cannot input height and weight - Odometer resets - User top speed gauge doesn't match bike - Network error on login/registration - GPS shows phone location, not bike - Anti-theft tracking not working - PAS and speed limit settings not working - Headlight auto-on functions when bike is off - App freezes after 10 minutes, doesn't save rides - Email is invalid during registration - Server error on registration submission **Most requested features** - Add anti-theft features - Add mobile kill switch - Add built-in trackers - Add Spanish language support - Add Apple Watch support - Add widget support - Add a button to turn lights on/off - Focus on controlling bike features ## Newest reviews (12 of 57) ### 2/5 — Useless *2026-09-03* The only useful thing in this app is the user manual which can’t be found anywhere else. You can’t even lock the bike with it. ### 2/5 — General advice *2026-01-08, version 4.3.0* Hey, I see you’re updating the app but you’re on the wrong side of this game. Focus on controlling bike features and other essentials rather than playing with social stuff. Your bike line is amazing; just correct the direction the way you shape the app. If you need help, drop me a line. You’ll thank me later. ### 2/5 — Lights on/off button *2025-05-01, version 2.5.1* Hey, thanks for the update and for not forgetting the bike owners at all! There is one more super quick thing you should add: A button to turn on/off the lights! It’s easy, you can do it! ### 2/5 — No registra las ritss *2025-04-15, version 2.4.0* Solo puedes ajustar el pedaleo asistido pero no registra las rutas ni las distancias recorridas, espero que lo arreglen pronto. ### 2/5 — Technically not broken *2025-04-13* I just bought this eBike and installed the application but it’s still Christmas themed in mid-April. This doesn’t inspire confidence in purchase of this company can’t even remove a silly skin from their application. ### 2/5 — Bike great, app not so much *2025-03-18* Bought a Ranger S in December and connected the app immediately. Didn’t have too much trouble with that, but about all it can do is power on and off the bike, with a maybe accurate battery percentage (I’m only 80% certain about that). There’s no stored information on travel mileage, I can’t input information to start trips, the app kind of fails whenever I try to start that. I have over 150 miles on my bike already, so to not see any of that registered whenever I open the app is annoying. The theme needs an update too, but that’s minor compared to the larger update overhaul this app needs. ### 2/5 — It not Christmas anymore and when will the theme go away *2025-03-14* I have had my e-bike app and updated it but now there is only Christmas theme still I can’t change it back ### 2/5 — Does not work *2025-01-29, version 2.3.0* I recently bought a HeyBike and I tried connecting my bike to the app but my bike never pops up on the app, I was a little disappointed. ### 3/5 — Idioma *2024-12-20, version 2.2.0* Buenas tardes. Soy propietario de una bicicleta y quisiera por favor que puedan agregar el idioma español a la app. Me gustaría seguir disfrutando de mi bicicleta y app en español. Gracias de antemano. ### 1/5 — Good bikes, bad app *2024-10-20* Don’t use this app. Half of the time will freeze and always will completely drain your phone battery. Atrocious! ### 2/5 — HeyBike Tyson Owner *2024-10-15* Overall the bike has great quality and performance, the app on the other hand is not so great. I’ve had my Tyson for about 6 months. I’ve got about 1500 miles on it. (Yes that’s a lot) I ride it practically every day or when I can. Overall I would recommend, but advise to be weary over the app. ### 1/5 — Can’t connect on IOS 17.6.1 *2024-08-24* Try several time(more than 20) with different setting but no pairring. The app doesn’t find the bike. iPhone 14 IOS 17.6. Ranger S 2024 YI8IF display ## Most critical reviews (10 lowest-rated) ### 1/5 — Connection *2026-08-31* It just won’t connect to the my heybike racemax ### 1/5 — Connection *2026-08-15* Will not connect with the new Heybike villain black ### 1/5 — Can’t connect to iPhone 15 *2025-07-30, version 2.7.0* I have 2xCityRun Heybikes and I can’t even discover either bike in the app. I am not sure what I am doing incorrectly. ### 1/5 — Out dated *2025-04-19, version 2.4.0* Out dated needs update ### 1/5 — Terrible *2025-04-18, version 2.4.0* Just as bad as the bike itself. Doesn’t record my times or distances at all. The only useful bit of functionality it has is showing the percentage of my battery, which should be displayed on my bike but isn’t. Useless app that still has a Christmas theme even though it’s now April. ### 1/5 — Terrible App *2025-03-18* I’ve had my Ranger S 1000 for 4 months and have put ~200 miles on the bike. The screen on the bike shows 200 miles but the app shows zeros for rides this week, and time riding. I can say that the Gear Division option works, but that’s it. And, of course, the GPS doesn’t work (I’ve had to use a different app to track that). One more thing, what’s with the Christmas theme? Really? It’s March. Please, please, please make your app work. This is not a good look Hey Bike. Don’t you owe it to your customers to produce a decent app? ### 1/5 — Disappoint *2025-03-03, version 2.3.0* Just purchased my eBike to find out app doesn’t even work wasting my money and effort ### 1/5 — Problem *2024-12-29, version 2.2.1* Bike dosent connect to the app need to submit ### 1/5 — Won’t allow me to register *2024-12-26, version 2.2.1* Downloaded the app. Will not let me register. I tried all 3 ways to register, never received a code in my email. App is useless to me. ### 1/5 — App doesn’t work *2024-12-25, version 2.2.1* Can’t register for the app because it doesn’t send us a code. The bike without the app seems fine. Heybike please fix your app or don’t offer one. ## Most praised reviews (10 highest-rated) ### 5/5 — Ebike *2026-05-07* Looked at many different e-bikes, out of all of them the ranger 3 was my favorite and took it home ### 5/5 — Great App *2023-05-03* The app is great with its lock and tracking features. Deserves no less than 5 stars! **Developer response:** Thank you for your trust and support to HEYBIKE! We hope our products can add fun and convenience to your life, and we wish you a happy and healthy ride in the future! ### 5/5 — App res is Auto Unlock *2022-09-05* Been a heybike user for almost a year- so glad to use their app to ride my mars. When the Bluetooth is on, my bike will be automatically unlocked. I can track the trips. **Developer response:** We, the HEYBIKE team, sincerely thank you for your support! Your love and support, like warm sunshine, illuminate our path ahead and inject us with infinite motivation and confidence ### 4/5 — Good so far *2025-08-07* We bought two horizons. They are powerful, ride well and we like them. I do a pre check every time we take them out. No problems with them at all. ### 4/5 — Blast Off! *2025-03-15* This is my first EV of any type. I’m 68 y/o and 220 lbs. I have the Mars 2.0 and have been having a blast. Fast and efficient performance with or without peddle power. Rode 20 miles and still had 54% of battery life. App tracking is great, and ride stats can be saved. My only complaint would be gear ratio is too low for fast paced rides. Feels like free spinning. ### 4/5 — Nice app *2025-02-08* I’m enjoying my new CityRun and the app that accompanies it. I like that it keeps track of my rides and where I traveled. Simple and easy to use. I gave it four stars (instead of five) because it’s February ‘25 and the app still says Merry Christmas. ### 4/5 — Bluetooth connection *2024-08-22, version 2.0.0* Does this app work with the Heybike Race 27.5, as I cannot get the app to connect via Bluetooth? ### 3/5 — Need help *2025-10-14, version 3.2.1* I can’t connect my HeyBike cityscape to the app if any body can help please do ### 3/5 — Not tought of real user *2025-05-01* Can’t change user email, driver rank is useless as trip sharing, no real bike data for insurance or 529 garage link ### 3/5 — Affordable E-bike, horrible customer service *2025-04-16* While HeyBike is one of the best affordable class 2 e-bikes it’s sorely lacking in customer service and support. Spare parts such as batteries and displays are impossible to purchase from their website. I personally need a replacement display as mine had broke. I waited 6 months before I could buy another one. This is a big deal because the display is linked to the e-bike controller. So a broken display means no electric bike use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*