# Heyfood - Food Delivery — user reviews > 43 indexed App Store user reviews of Heyfood by Hey Technologies Limited, rated 4.58/5 from 1,750 ratings. - Source: https://appshunter.io/ios/app/heyfood-food-delivery/id1572221178/reviews - App overview in markdown: https://appshunter.io/ios/app/heyfood-food-delivery/id1572221178.md - Rating breakdown: 5★ 1,441 · 4★ 109 · 3★ 85 · 2★ 52 · 1★ 72 ## What do users think of Heyfood? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Fast delivery - 💯 Reliable service **Cons** - 🐛 Bugs and glitches - ⏱️ Slow processing times - 💰 Hidden charges - 🤖 Poor customer service **Commonly reported bugs** - Sign-in issues - App crashes and freezes - Delivery delays and incomplete orders **Most requested features** - Cash payment option - Order tracking and live updates - Refund/cancellation process improvements ## Newest reviews (10 of 43) ### 3/5 — Upgrade *2026-01-20, version 6.2.1* Please update your app to where we gon be able to see the rider’s movement on the map. It really important. Thank you ### 3/5 — Shows random error toast messages *2025-08-03, version 6.1.7* Shows random error toast messages while attempting to pay for a transaction using a payment gateway… ### 2/5 — You guys have One of the worst customer service support *2024-12-22, version 6.0.9* The app is good but you guys should have a certain option to refund money back into the back account from the app wallet and I hope you guys works on how you respond to customers/clients ### 3/5 — Some features not working *2024-08-30* Sign in as guest doesn’t work, ends up showing error and repeatedly saying unauthorized. Why have this feature at all? ### 1/5 — Useless app *2023-12-12, version 5.8.0* Don’t download it you will regret it ### 4/5 — Perfecto👌 *2023-12-08, version 5.8.0* It was perfect ### 1/5 — Hidden charge! *2023-11-28, version 5.8.0* Why is there an hidden charge when using the app? Is just because you think people won’t notice or what? ### 1/5 — Don’t waste your time and money here. *2023-11-05, version 5.8.0* This is the worst app of the year. 5hrs after placing an order, I was delivered a freezing and incomplete order in inferior packaging. The meal leaked out by the time it got to me. I Had to trash the meal I received as the container was already broken, and the meal poured into the plastic bag. Up till now, there has been no refund. I was charged 7,500 for an item of 2,500. They're nothing but thieves. ### 1/5 — Very annoying *2023-10-08, version 5.7.0* Don’t just order food from this app when you are hungry, it will take forever to arrive. ### 5/5 — The best ever *2023-08-10, version 5.3.0* This is by far the best app to order things, best customer care and friendly delivery men. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad app *2026-05-19, version 7.0.4* Poor, ill mannered riders, please if you’re in Ibadan, do not use this app, they wil frustrate you ### 1/5 — Slow in credit *2025-07-13, version 6.1.7* I use pay stack to fund my Acc but it took forever before it get credited ### 1/5 — I want my refund of 9,200 *2025-03-31, version 6.0.9* I want to make an odder yesterday and your app said the delivery wasn’t available and i asked for refund since yesterday my money hasn’t gotten returned i even mailed your workers my statement of account please and kindly tell your workers to refund my money i am AJAYI OLUMIDE ### 1/5 — Worst app ever! *2025-03-05, version 6.0.9* Absolute waste of an app. Don’t waste your time and money here. Support is nothing to write home about. Not recommended. ### 1/5 — Delivery fee too much *2024-11-29, version 6.0.9* The amount you people charge for delivery is too much okay imagine charging 1900 from ring road to oluyole Nawa o ### 1/5 — Worse experience I ever received *2024-10-29, version 6.0.9* For the first time today I ordered from Hey food and for over three hours I been waiting not yet delivered lol… who does that for real First time worse experience lol ### 1/5 — They are not responsible *2024-10-10, version 6.0.9* Rubbish app, they didn’t see rider for over 1 hour ### 1/5 — App not opening *2024-06-18, version 6.0.0* Please your new app is not working try and fix this ### 1/5 — Bad Food order and processing *2024-05-20, version 5.9.0* The app is really bad. Bad management and bad ordering system and they lack integrity with their orders ### 1/5 — map *2023-12-13, version 5.8.0* there should be maps on the app showing the movement of the ride person cos why would someone be transporting my food and i won’t be seeing their location? the other day my ride man said his bike broke down took extra 2 hours to get to me. i got so worried of what he’s been doing with my phone ## Most praised reviews (10 highest-rated) ### 5/5 — Fastest, Most Affordable Food Delivery *2025-11-05, version 6.2.1* So affordable and fast ### 5/5 — Mr *2024-06-06, version 5.9.0* The app is very easy to understand. ### 5/5 — Nice and always on time *2024-02-28, version 5.9.0* Very active and always on time ### 5/5 — This app is rubbish *2024-01-18* The app is rubbish I paid 2400 twice to my account and my wallet haven’t been credited till now ### 5/5 — My First Timer Experienced *2023-11-29, version 5.8.0* I’m new on the app and it’s so seamless to use. ### 5/5 — Best in Abuja *2023-10-31, version 5.8.0* First time experiencing great food delivery service in Abuja Keep it up ### 5/5 — They are fast and reliable *2023-10-24, version 5.8.0* They are fast and reliable ### 5/5 — Live activities on iPhone would be very nice *2023-10-12, version 5.8.0* W app But as the title says Much needed or even in the notifications phones can do that now Don’t want to be opening the app so the time to see the progress of my order that’s even in another tab not the first ### 5/5 — It’s a good app *2023-10-06, version 5.7.0* 100% ### 5/5 — Scam and delay *2023-08-28, version 5.5.0* This app call hey good is not good in delivered or to give you your package it can more than a 12hrs before delivery --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*