# HFS Federal Credit Union — user reviews > 227 indexed App Store user reviews of HFS Federal Credit Union by HFS Federal Credit Union, rated 4.74/5 from 2,006 ratings. - Source: https://appshunter.io/ios/app/hfs-federal-credit-union/id806337735/reviews - App overview in markdown: https://appshunter.io/ios/app/hfs-federal-credit-union/id806337735.md - Rating breakdown: 5★ 1,606 · 4★ 152 · 3★ 40 · 2★ 32 · 1★ 42 ## What do users think of HFS Federal Credit Union? Overall sentiment: positive **Pros** - 🚀 Awesome and great - 👍 Excellent app - 👍 User friendly - 👍 Convenient - 👍 Great services - 👍 Versatile - 👍 Secure - 👍 Well-designed - 👍 Helpful staff **Cons** - 🐛 Confusing navigation - 🐛 Repeating accounts - 🐛 Frequent crashes - 🐛 Slow performance - 🐛 Separate login for credit card **Commonly reported bugs** - Login screen freezes - Face ID/Touch ID issues - Delayed transaction history updates **Most requested features** - Dark mode option - Customizable account views - Improved credit card integration - Faster login process ## Newest reviews (19 of 227) ### 5/5 — Perfect Banking App *2026-07-07, version 22.0.260500* Everything is intuitive and easy to use. Has all the features I like in a finance app. Really love seeing my credit score readily available and up to date. I do wish the debit card lock could be integrated into this app, but that’s not a big deal for me. ### 5/5 — Karen K *2026-07-07, version 22.0.260500* Yes love this App ### 5/5 — HFS *2026-07-03, version 22.0.260500* Very good service and everyone is very friendly and helpful. Keep it that way u can’t go wrong! Thank you Helen R Manoa ### 5/5 — Best app for n my phone *2026-07-03, version 22.0.260500* Love it. Easy to use. Very intuitive. Best interface ever ### 5/5 — 5 Star *2026-07-01, version 22.0.260500* Easy to maneuver and get business done. ### 5/5 — Convenient *2026-07-01, version 22.0.260500* Quick to access. Used for viewing only. ### 5/5 — Better than big banks. *2026-06-29, version 22.0.260500* The HFS FCU app is the easiest online banking tool I’ve used. I love the new rebranding and colors that represent the life of the land we live, work and play in. Mahalo! ### 5/5 — Great App! *2026-06-29, version 22.0.260500* I enjoy HFSFCU App! Its kinda easy to maneuver through, personal, high tech and update. It’s like having your little own financial coach that helps direct you towards your needs whether checking balances, FICO scores, and obtaining a loan. It even has ways on how to improve your credit rating by evaluating & monitoring your credit. I like how it gives suggestions if a loan can help with your debt management. ### 5/5 — Does Everything I Need to Do. *2026-06-27, version 22.0.260500* Great all around app. Shows balances for all account. Easily transfer money between them. ### 5/5 — HFS *2026-06-27, version 22.0.260500* Easy to use ### 5/5 — Great quality *2026-06-24, version 22.0.260500* I enjoy having this app, it’s really easy to use. I can move money from accounts easily and fast, and see my purchase history. I like it a lot ### 5/5 — Convenience *2026-06-24, version 22.0.260500* Can do most of my banking on my mobile. Easy & convenient. ### 5/5 — Money In The Bank *2026-06-24, version 22.0.260500* At first you Work hard to find a job to do Hard work and then you do all the hard work until you don’t notice you work hard. After you do hard work it’s hard to find work. Because you worked hard and do hard work the hard work you did forces you to hardly work. Do what you love and love what you do. 😎🤙 ### 5/5 — Versatile & Convenient *2026-06-22, version 22.0.260500* HFSFCU App. streamlines online banking transactions & provides accommodative services making personal or business related tasks fast & reliable in todays fast pace environment, leaving one less time consuming necessity to have to spend more of our already precious minutes/hours of the day waiting in a line. ### 5/5 — Bank of the Year! *2026-06-21, version 22.0.260500* I love this bank because the workers treats the customers like family. They’re helpful and accommodating and they really show that they can be trusted. The security of their services is up to the max. Love HFS!♥️♥️♥️ ### 5/5 — Review *2026-06-20, version 22.0.260500* Great App ### 5/5 — Hfsfcu app *2026-06-17, version 22.0.260500* It’s easy to use!! ### 5/5 — Very happy *2026-06-17, version 22.0.260500* Very happy with service. ### 5/5 — Aloha *2026-06-16, version 22.0.260500* Mahalo 4 the service ## Most critical reviews (10 lowest-rated) ### 1/5 — 1 star *2026-07-15, version 22.0.260500* There’s always some issue. I can’t transfer stuff. Or the app is down for maintenance. ### 1/5 — Font size *2026-06-12, version 22.0.260500* The font size is WAAAAAY TOO SMALL. I have brought this up before but have seen no change. The feature that supposedly adjuststhe font size does not change anything. Not sure what it will take to het this changed. I do not have much faith in the system. Aloha. ### 1/5 — Font size *2025-01-31, version 21.1.5912* The font size is WAAAAAY TOO SMALL. I have brought this up before but have seen no change. The feature that supposedly adjuststhe font size does not change anything. Not sure what it will take to het this changed. I do not have much faith in the system. Aloha. ### 1/5 — Junk *2025-01-29, version 21.1.5912* The app was better before they changed it now it’s just junk ! Please change it back ### 1/5 — Do not like it *2025-01-28, version 21.1.5912* Hard to view accounts ### 1/5 — Not for me! *2025-01-24, version 21.1.5912* I don’t like the single account showing up when first open my account. I have to tap on the see all accounts. I don’t like this at all. ### 1/5 — EVERY time they update this app, they break something. *2024-11-21* Since the latest update, I now show multiple extra accounts. I thought this was odd until I realized that the “extra” accounts were just repeats of my actual accounts, but at various moments in time. Example: I show two checking accounts (but I only have one). The second mystery account is actually the SAME account, but it’s like a snapshot of the account frozen in time. The last transaction shown is from 2020! I can’t delete this account and when I try to re-order it near the bottom of the list, it simply re-sorts itself back near the top of the list. Whenever you guys finally iron out the PREVIOUS bugs you create, you then go ahead and “update” the app for no good reason, breaking it again. Quit while you’re ahead (or learn how to properly test app updates in a sandbox environment BEFORE releasing it)! ### 1/5 — Please fix these bugs *2022-09-23, version 20.0.5723* For months and months now I need to force quit the app on my iPhone after every use. If not, FaceID won’t work…and since iOS 16 came out now I must register this phone every. Single. Time. I log on!! It’s making me do two time authentication even if I click on remember this device. SO IRRITATING. Please fix this HFS! Other than that, it’s a great app! ### 1/5 — Always locks me out *2021-11-17* My face i.d. didn’t work because of my mask on my face and so the app locked me out. Happens to me once a month and then to unlock the account I have to call the support. 4/5 times they are helpful and nice. However 1 time the person I talked too treated me like I was some idiot told me to wait I waited in total of close to 2 hours then they hung up on me. I believed the reason for the treatment I received was because at the time my account had close to no money inside. I was upset considered changing banks but then the next person I talked to had resolved the problems swiftly and professionally instead of saying wait just a moment please then hanging up after I wait for 2 hours. I’m sure closing the account would take longer then 2 hours so closing the account would only further waste my time. ### 1/5 — Had a bad experience with mobile deposit *2019-09-05* One of my checks “failed” to deposit. Luckily I checked my deposit history because the app nor the credit union informed me of the “failed” transaction and it did not have any indication of why it failed. I called the credit union to find out what was going on. The credit union couldn’t see the failed deposit at first. Then accused me of trying to deposit the check into the wrong account number. Not sure how that is even possible when you have to log in to your account on the app to do the mobile deposit. Then the credit union said the “system” scanned the check incorrectly mismatching the dollar amount on the check compared to what the actual check showed. The credit union’s solution was to bring the check in to the credit union in person to resolve the issue. If that’s the case, how can customers have faith in the mobile deposit feature if it doesn’t work sometimes and having to physically bring the check in to the bank defeats the purpose and convenience of the mobile deposit feature. I wouldn’t have wrote a bad review if the credit union handled the situation better. I may not understand the technology of the program / app but an actual human could see the discrepancy so I’m disappointed that they couldn’t override the “system” and approve the deposit right then and there. Or maybe even suggest trying to attempt the mobile deposit again if the customer can’t make it to the credit union due to work, etc. Maybe it’s time to switch to a big name bank that has better technical support and customer service. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-08-27, version 22.0.260500* Love the ease and speed to check all activity on my accounts ### 5/5 — Exceptional *2026-08-21, version 22.0.260500* Everything I need is at my fingertips, easy to use. I can see my money move it around and pay bills as needed.! ### 5/5 — Makes life easier *2026-07-29, version 22.0.260500* Love making deposits from my phone ### 5/5 — iHaYN *2026-07-27, version 22.0.260500* 👍🏾 ### 5/5 — Great and easy *2026-07-26, version 22.0.260500* Love it ### 5/5 — Good app. Easy to navigate *2026-07-21, version 22.0.260500* Great app ### 5/5 — HFS Mobile *2026-07-17, version 22.0.260500* Awesome and great!! ### 5/5 — PATKALEI *2026-07-10, version 22.0.260500* Awesome ### 5/5 — HFS FCU *2026-07-09, version 22.0.260500* A very good app! ### 5/5 — HFS *2026-07-08, version 22.0.260500* Thee best credit union ! Helpful staff with the best offers always --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*