# Hg - Eat Real — EAT REAL.

> Order real food for pickup, delivery, and company meals with rewards. (iPhone/iPad app by Honest Greens.)

- Source: https://appshunter.io/ios/app/hg-eat-real/id1236188773 (this page in markdown: same URL + `.md`)
- Developer: [Honest Greens](https://appshunter.io/developer/1716866947)
- Category: Food & Drink
- Price: Free
- Rating: 4.40/5 from 257 App Store ratings · 145 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 189 MB
- Languages: American English, Catalan, French (France), European Portuguese, European Spanish
- Released: 2018-11-21
- Data updated: 2026-08-26
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/hg-eat-real/id1236188773/reviews.md

## What is Hg?

Hg, known as Honest Greens outside of the UK, was Born from bold Mediterranean flavours, open fire cooking, and real ingredients. 

We’re quietly pioneering a movement to democratise Real Food and make healthy eating an easy, exciting choice. We proudly serve ethically sourced products made from the heart; no pretence, no processing, no preservatives, just Real Food done right. We work with local artisans whenever possible, serve more plants and grass fed meats, and only cook with olive oil.

Our products are ethically sourced, organic where possible, unprocessed and free from anything artificial

You can use our App to:

	• Skip the line or order pick up at all Honest Greens stores
	• Order delivery straight to your door
	• Order daily delivery to your company with privileged pricing on Honest Base
	• Personalize your dish
	• Honest Rewards — earn with every order
	• Find the closest Honest Greens locations
	• Get early access to new menus

## Key features

- Order for pickup or delivery
- Personalize your dishes
- Earn rewards with every order
- Find store locations
- Order for company delivery
- Early access to new menus

## What do users think of Hg?

Overall sentiment: mixed

**Pros**

- 🎨 Excellent app design and user interface
- 🚀 Fast and efficient ordering process
- ⭐ High-quality, fresh, healthy food
- 🎯 Convenient skip-the-line ordering via app
- 💚 Innovative rewards/stamps loyalty program
- 📱 Intuitive navigation and menu browsing
- 🍽️ Generous portion sizes
- 🎬 Video demonstrations of meal preparation
- 🔔 Notification bubbles for order tracking
- 🌟 Excellent food presentation and taste

**Cons**

- 🐛 Payment processing failures across multiple cards
- 💳 Invalid data errors during checkout
- ⏱️ Delivery orders arrive late or cold
- 🔄 App crashes and freezes frequently
- 📞 Poor customer support responsiveness
- 🚫 Incomplete orders and missing items
- 🎯 Confusing UI for scheduling specific pickup times
- 📍 Phone number verification issues
- 🔐 Login problems and account access issues
- 💰 Aggressive upselling and promotional pop-ups
- 🍽️ Inconsistent food quality and temperature
- ⚠️ Orders not registered in system
- 🔄 Scrolling menu causes layout shifts
- 📱 App doesn't work offline or with poor connection
- 🌍 Regional restrictions (Portugal support missing)
- 💸 Price increases with smaller portions
- 🔊 Oversensitive navigation causing accidental selections

**Commonly reported bugs**

- Payment fails with 'invalid data' error on all payment methods
- Apple Pay not processing transactions
- Phone number verification code not arriving
- App crashes on payment screen
- Login with Apple no longer works
- App freezes during checkout
- Orders disappear from system after placement
- Verification code not sent to phone numbers
- App doesn't detect location
- Menu scrolling causes layout shifts and visual glitches
- Spotify pop-up constantly appearing after updates
- Cannot change delivery address in app
- App stuck on address screen during takeaway ordering
- Offline detection issues despite active connection
- Cart resets unexpectedly during ordering
- Failed payment retry button missing
- Referral credits not being applied to account
- Account logout and data loss
- App requires forced updates for minor icon changes
- Region switching from Spain to Portugal fails

**Most requested features**

- Calorie and macronutrient information per dish
- Cash payment option
- Support for Portugal locations
- Ability to add foreign phone numbers
- Vegetable milk pricing parity with dairy
- Clearer order confirmation for scheduled pickups
- Better category-based menu layout without excessive scrolling
- Region switching functionality
- Permanent fix for phone number verification
- Free bread option (standard in restaurants)
- Improved delivery time accuracy and guarantees

## Recent user reviews (10 of 145)

All indexed reviews: https://appshunter.io/ios/app/hg-eat-real/id1236188773/reviews.md

### 5/5 — Great service

*2026-08-12*

Great service by Imade!!

**Developer response:** Thank you very much for your feedback Kennylemski!

### 5/5 — Great food

*2026-08-12*

Great food spot and service by Imade!!

**Developer response:** Your feedback is very important to us and we hope to see you again very soon!

### 1/5 — Pointless app

*2026-07-27*

Downloaded the app, registered then told the one dish I want cannot be ordered on the app even though it shows in the menu and I have to queue up. (Chicken).

**Developer response:** Thank you for your feedback, AlpineMesa. At Honest Greens, we want to do better for you. Can you tell us more about what happened to hello@honestgreens.com ? It is very important to us that our venues are up to standard for our customers.

### 2/5 — Can’t order - no explanation why

*2026-07-22*

Get to payment and payment fails due to ‘invalid data’. No further explanation what that means or how to correct

**Developer response:** Hi 💚

We’re sorry you’re having trouble completing your order. Please email us at hello@honestgreens.com with the details of the error and, if possible, a screenshot so our team can look into it and help.

Thanks for letting us know 🌱

### 1/5 — Unacceptable

*2026-05-25*

The app is buging A LOT! I tried to order and pay at least 10 times before it worked. Plus, we’ve waited more than 1 hour before getting our food. For two small plates. Wtf?

**Developer response:** ¡Muchas gracias por tu feedback!Por otra parte, agradeceríamos mucho si nos pudieras enviar más información sobre tu experiencia a hello@honestgreens.com, para que podamos investigar lo ocurrido y ayudarte a solventarlo.

### 1/5 — dirty - needs basic cleaning

*2026-05-14*

dirty - needs basic cleaning

**Developer response:** Hi 💚

We’re really sorry to hear this. Cleanliness is extremely important to us, so this is definitely not the experience we want for anyone visiting honest greens. Could you please send us the restaurant location and any additional details at hello@honestgreens.com? We’d like to look into this with the team and make sure it’s properly addressed.

Thank you for bringing it to our attention 🌱

### 1/5 — Gift card

*2026-03-19, version 3.6.21*

App wont let me buy the giftcard

### 1/5 — Missing food

*2026-03-13*

App is great but twice in a row my food has been missing and I have had to make a second additional trip to the store to collect it. Really not ok!

**Developer response:** Thank you for your review. We’re sorry to hear that your experience did not meet expectations. We take note of your comments and would appreciate if you could contact us at hello@honestgreens.com
 with more details so our team can investigate further.

### 5/5 — Top Tier

*2026-02-07*

Amazing food and service and great quality of food you can absolutely tell the app makes it easier to skip the queue

**Developer response:** Thank you for your review. We’re glad you had a great experience at hg. Hope to see you again very soon.

### 1/5 — Payments don’t work

*2026-01-15, version 3.6.11*

Payments don’t work

## Frequently asked questions about Hg

### What can I do with the Hg app?

The Hg app allows you to order food for pickup or delivery from Honest Greens locations. You can also personalize your dishes, order daily delivery to your company with special pricing, find the closest stores, and earn rewards with every order.

### How does the rewards program work?

The app features an 'Honest Rewards' program where you can earn rewards with every order you place. This allows you to get more value from your purchases and enjoy benefits as a loyal customer.

### Can I customize my food orders?

Yes, a key feature of the app is the ability to personalize your dishes. This means you can tailor your meals to your specific preferences and dietary needs, ensuring you get exactly what you want.

### Is the app free to use?

The app itself is free to download and use. Monetization comes from the in-app purchases of food and potentially through advertising, as indicated by the app having ads.

### What kind of food does Honest Greens offer?

Honest Greens focuses on 'Real Food' made with bold Mediterranean flavors, open fire cooking, and ethically sourced ingredients. They emphasize unprocessed, preservative-free options, serving more plants and grass-fed meats, and cooking exclusively with olive oil.

## Version history (last 5 releases)

### 3.6.34 — 2026-08-26

- UI Improvements
- Bug fixing

### 3.6.33 — 2026-07-30

- UI Improvements
- Bug fixing

### 3.6.32 — 2026-07-21

- UI Improvements
- Bug fixing

### 3.6.31 — 2026-07-03

- UI Improvements
- Bug fixing

### 3.6.30 — 2026-06-29

- UI Improvements
- Bug fixing

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## Related topics

[honest greens](https://appshunter.io/ios/topics/honest-greens) · [eco eat](https://appshunter.io/ios/topics/eco-eat) · [the divine foods](https://appshunter.io/ios/topics/the-divine-foods)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*