# HGsmart — user reviews > 41 indexed App Store user reviews of HGsmart by Shenzhen Tahao Technology Co., Ltd., rated 3.20/5 from 5 ratings. - Source: https://appshunter.io/ios/app/hgsmart/id6469405928/reviews - App overview in markdown: https://appshunter.io/ios/app/hgsmart/id6469405928.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (13 of 41) ### 1/5 — Terrible! *2025-04-20* The app will not let me log in. I can’t connect to my cat feeder and now all of my screen notifications are all in Chinese!! **Developer response:** Dear Customer, We apologize for the inconvenience. A few days ago, due to busy servers, there were issues with inaccessibility or delayed replies, which can have some impact especially when users are using the settings during peak hours. We are gradually optimising the service algorithm and system performance to resolve such issues. ### 2/5 — アプリが動かなくなった *2025-04-19, version 1.0.13* 突然動かなくなる。再度設定し直しを試みたところログインもできず。大変不便 ### 1/5 — Terrible App *2025-04-19* 4 months in and I literally can’t even log in anymore this app is so broken. Just says “the service was not found” in Chinese when I try. Makes the automatic cat feeder a literal useless piece of garbage. Fix your app **Developer response:** Dear Customer, We apologize for the inconvenience. A few days ago, due to busy servers, there were issues with inaccessibility or delayed replies, which can have some impact especially when users are using the settings during peak hours. We are gradually optimising the service algorithm and system performance to resolve such issues. ### 1/5 — Not supporting *2025-04-19, version 1.0.13* Can no longer login after buying this , waste of money and service isn’t supported. ### 1/5 — Useless *2025-04-19, version 1.0.13* Login fails with a Chinese error message, so does password reset. ### 1/5 — App stopped working *2025-04-19* The app suddenly stopped working and you’re unable to access the remote feeding or turn on your scheduled feeds. It keeps coming back with an error saying “unable to retrieve stays”. It won’t let you delete the device to re-register because if this and you can’t log back in because something is happening from the back end of the app. Can someone please fix this issue?? **Developer response:** Dear Customer, We apologize for the inconvenience. A few days ago, due to busy servers, there were issues with inaccessibility or delayed replies, which can have some impact especially when users are using the settings during peak hours. We are gradually optimising the service algorithm and system performance to resolve such issues. ### 1/5 — Getting started!!! *2025-04-19, version 1.0.13* I can’t connect to the wifi as the password making section has a bad glitch. It reports back in Chinese characters but is says password needs at least one capital and one number. Easy enough but no go. Frustrating. It’s the whole reason I bought this thing was to get food sent from my phone. Argh ### 1/5 — Non funziona più! *2025-04-19, version 1.0.13* Il wifi non risponde il distributore non funziona più e l app non mi fa nemmeno più accedere! ### 1/5 — Bad app *2025-04-19* Horrible usability. Feeder disconnects from the app all the time. The messages randomly pop up in Chinese. Very unusable. **Developer response:** Dear Customer, We apologize for the inconvenience. A few days ago, due to busy servers, there were issues with inaccessibility or delayed replies, which can have some impact especially when users are using the settings during peak hours. We are gradually optimising the service algorithm and system performance to resolve such issues. ### 1/5 — Errore *2025-04-19, version 1.0.13* Da oggi pom da errore e nn si riesce più a entrare nell app ### 1/5 — 至急対応お願いします *2025-04-19, version 1.0.13* 給餌しようとすると、“服务未找到”と表示され、読めないのでカメラ検索にて翻訳すると、サービスが見つかりませんとの事で、急に給餌出来なくなりました。 電源を入れ直してもだめで、アプリを再インストールしたところ、ログインしようとするとまた“服务未找到”と出て、ログインすら出来ません。 至急対応していただかなくては、出先で食事を与える事が出来ずとても困ります。 ### 1/5 — Funktioniert nicht *2025-04-19, version 1.0.13* App funktionieren nicht , keine Verbindung zu Server ### 1/5 — Tons of glitches *2025-04-16, version 1.0.13* Having so many problems with this app. Too many to list, but for starters… whenever you edit an existing “feeding plan” (change the time, food amount, etc) it won’t save your data. You need to just keep trying it over and over and over again until you just get lucky and it eventually saves the new data. Sometimes I need to edit it 10 times before eventually it saves the new data! It also constantly shows that the feeder is low on food or empty when it’s full completely. Horrible app. ## Most critical reviews (10 lowest-rated) ### 1/5 — WiFi Won’t Work *2026-06-05* Fine, I have a 2.4Ghz network for devices. But this stupid device takes the cake. It only accepts 5 character passwords. 7 bytes. Seriously. In the day and age where everything is getting hacked I am supposed to change my password to 5 characters because one of 30 devices was implemented by engineers who are still learning. Sending this back. Update: developer response was to update to the latest iOS (way ahead of these clowns) or try an Android device. Seriously? None of my other 30 devices had this problem. **Developer response:** Thank you for your feedback, and we apologize for the inconvenience. The 5‑character password limit may be related to a short Bluetooth MTU on some iOS devices — the encrypted Wi‑Fi information (including Wi-Fi name-SSID, password, etc.) can exceed the system's allowed length. We'll optimize the Bluetooth transfer in future updates. As a workaround, please try shortening the Wi-Fi name, upgrading your iOS version to set up the device and see if the issue persists. ### 1/5 — WiFi Won’t Work *2026-05-30* Fine, I have a 2.4Ghz network for devices. But this stupid device takes the cake. It only accepts 5 character passwords. 7 bytes. Seriously. In the day and age where everything is getting hacked I am supposed to change my password to 5 characters because one of 30 devices was implemented by engineers who are still learning. Sending this back. ### 1/5 — Pointless!!!!! *2026-03-23* It won’t even connect the device so how the hell are we supposed to program it! What a complete scam! If you bought a product from these scam artists return it before your return window closes. I wouldn’t trust this trash ap to feed my babies. F this. And f them. ### 1/5 — Pet feeders *2025-11-10* I recently purchased pet feeders and attempted to create an account. But no verification code was ever sent to my email, even after multiple tries. So I can’t even setup the feeders. I will most likely return the product and find something else that works properly. **Developer response:** Thank you for reaching out. We're sorry to hear you're having trouble receiving the verification code. This can sometimes happen due to email filters, full inbox, or typos in the email address. You can try: • Checking your spam/junk folder • Using a different email address to register • Contacting us directly at support@honeyguardian.com for immediate assistance We’d be happy to help you complete the setup—please let us know if you’d like us to manually verify your account. ### 1/5 — No way to log in *2025-08-21* This app doesn’t let me register to start using their product ### 1/5 — App not working *2025-04-23* Not only does the app constantly make me have to log back in… now I can’t log in at all and the message I get is all in Chinese characters so I don’t even know what the issue is. **Developer response:** Dear Customer, We apologize for the inconvenience. A few days ago, due to busy servers, there were issues with inaccessibility or delayed replies, which can have some impact especially when users are using the settings during peak hours. We are gradually optimising the service algorithm and system performance to resolve such issues. ### 1/5 — 何もできない *2025-04-23, version 1.0.13* 急にアプリで何もできなくなり給餌できなくなりました。我家の猫は私が仕事の間の2回のご飯を食べることが出来ません。今すぐにどうにかしてください。 ### 1/5 — Pointless App *2025-04-23* Well I’ll probably have to throw the whole unit away since the app is the only way to program it, since the app has now completely stopped working and allowing me to log in. The app worked okay before it recently stopped working, but even still it would constantly log me out and I would then miss any updates anyway. Anyone who’s already bought the unit and came here to download the app, sorry about your waste of money. **Developer response:** Dear Customer, We apologize for the inconvenience. A few days ago, due to busy servers, there were issues with inaccessibility or delayed replies, which can have some impact especially when users are using the settings during peak hours. We are gradually optimising the service algorithm and system performance to resolve such issues. ### 1/5 — 服務未找到 *2025-04-23, version 1.0.13* 無法使用 ### 1/5 — 服务未找到と表示されログインできない *2025-04-20, version 1.0.13* 服务未找到と表示されログインできない ## Most praised reviews (10 highest-rated) ### 5/5 — Works perfectly *2025-07-26* Took some time to figure out the setup but once set it has been working perfectly every day for the past 5 months. ### 5/5 — Great app! *2025-04-09* Leaving review because I am confused with the one star rating? This is the best autofeed app i’ve used yet. They could always be better. But its the best i’ve found. ### 5/5 — Does not work *2024-07-25, version 1.0.9* Does not work ### 5/5 — Amazing *2024-06-28* Easy setting, wonderful work! ### 4/5 — Doesn’t work *2025-09-21* Will have to throw away the machine since i can’t even log in. I should have checked to see if it was Chinese junk before buying ### 4/5 — Happy but daily low food warnings *2025-06-03, version 1.0.14* I like my current feeder a lot more than my last one but every day I get a low food warning for at least one of the feedings. It’s pretty annoying and now I don’t know if it’s actually low on food. ### 4/5 — Tutto Ok… *2025-04-24, version 1.0.13* Dopo qualche giorno di inattività lati server fortunatamente ha ripreso a funzionare Correttamente. ### 3/5 — No notications *2026-05-15, version 1.0.23* There needs to be a notification when feed has been distributed. I don’t want to have to check your app daily to make sure my pets are fed. ### 3/5 — 給餌計画 *2025-04-18, version 1.0.13* 給餌計画が変更できなくなりました。削除もできません。リクエストがタイムアウトしました、と出ます。修正いただけると有り難いです。 ### 3/5 — システム内部エラー *2024-09-12, version 1.0.9* 給餌計画が表示されなくなりました。 非常に困ります。 至急対応してください。 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*