# HHAeXchange+ — user reviews > 216 indexed App Store user reviews of HHAeXchange+ by Homecare Software Solutions, LLC, rated 4.60/5 from 969 ratings. - Source: https://appshunter.io/ios/app/hhaexchange-plus/id1623129489/reviews - App overview in markdown: https://appshunter.io/ios/app/hhaexchange-plus/id1623129489.md - Rating breakdown: 5★ 798 · 4★ 67 · 3★ 29 · 2★ 12 · 1★ 63 ## What do users think of HHAeXchange+? Overall sentiment: negative **Pros** - ⭐ App works as intended **Cons** - 🐛 Frequent crashes and glitches - ⏱️ Slow performance and loading times - 📍 Inaccurate GPS location tracking - 🔄 Inconsistent login and clocking in/out functionality - 💾 Loss of schedule and visit data after updates - ⚠️ Unreliable app with many issues **Commonly reported bugs** - Login issues with invalid credentials - Inability to clock in/out properly - Disappearing schedules and visit data - Incorrect location tracking and distance reporting **Most requested features** - Improve GPS accuracy and reliability - Enhance stability and reduce crashes - Streamline login and clocking in/out process - Ensure consistent data retention after updates - Provide better support and communication ## Newest reviews (11 of 216) ### 2/5 — Not it! *2026-08-17, version 26.07.02* This app not it the company I’m currently working for not it. They keep sending me messages saying it I like my shifts, I could go on the a pp and look in “Open Visits” the doesn’t have a tab that says Open Visits 🤦🏽‍♂️ dumb just fkn dumb. I seriously can’t wait till I leave this company and I don’t have to use this stooopid app. ### 3/5 — Just OK *2026-05-12, version 26.04.01* This thing is quirky. Today I can’t log in using biometrics as I always do. Some message flashes by so fast I can’t read it. Managed to snap a screenshot: app “wants to use idp.cloud.hhaexchange.com” and has a Cancel and a Continue button that I can never click. Help bot is useless. Had to reset password. There have been other blips that make using this app a bit painful. ### 3/5 — Login *2026-03-18, version 26.01.01* Needs face recognition ### 2/5 — Worst app *2026-02-16* This is by far the worst app it never opens when i need it too I’m constantly having to delete it and redownload it to force it to open. Do better **Developer response:** Hello, we apologize for the inconvenience. Please contact our support through your agency, and provide them with details. We will look into your case, and get it fixed. ### 2/5 — Clock in and clock out *2025-12-24* Having recent issues of Clocking In And clocking out. When I tried to clock out, it says that there is an error and then when I push off-line, it goes to a number for me to put in, and then it goes straight to another one thank you **Developer response:** Hello, we apologize for the inconvenience. Please contact our support through your agency, and provide them with error details. We will look into your case, and get it fixed. ### 4/5 — Much improvement.✨ *2025-12-23* I am very impressed by how much the app has improved since the update! Faster loading times, the new layout is neat, I don’t have to uninstall and reinstall the app just to get it to work again so far. Thanks! **Developer response:** We truly appreciate your feedback! We're glad the new version has improved your experience. Thank you for your continued support! ### 3/5 — Ugh *2025-12-01, version 25.11.01* Sometimes this app works ok. I guess the latest update made some changes. It's working now, but there have been many times recently when it wouldn't accept my username or password and I had to change it and then it still didn't work. This means I was unable to clock in a number of times and my employer had to manually fix my shifts. Now they are telling me to update again but I'm not going to because it's working and I'm clocked in and I don't want to screw it up again. ### 5/5 — Great! *2025-11-20* Nice app. Easy to use. Works well. I like it. **Developer response:** We truly appreciate your feedback! We're glad the new version has improved your experience. Thank you for your continued support! ### 5/5 — Love this app *2025-11-20* Makes work so much easier **Developer response:** We truly appreciate your feedback! We're glad the new version has improved your experience. Thank you for your continued support! ### 5/5 — Great Upgrade! *2025-11-20* This app is way easier to use and more reliable. Now that is web based, I find it to have no issues. **Developer response:** We truly appreciate your feedback! We're glad the new version has improved your experience. Thank you for your continued support! ### 5/5 — Amazing Update ! *2025-11-19* Finally! The new update is phenomenal. **Developer response:** We truly appreciate your feedback! We're glad the new version has improved your experience. Thank you for your continued support! ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-08-15* This app is trash, absolutely useless. It’s unreliable and frequently doesn’t “connect” for logging in or logging out. My clients are active and my main task is transport and community connection so relying on a mobile device for time marking is absolutely terrible as it requires cell service to function. I’m still required by my agency to send in physical timesheets as it’s not reliable enough to negate paperwork. I also can’t log in from time to time because it updated or the phone updated and I have to go through a bunch of hoops to log back in… even with facial recognition to open the app sometimes it fails if angle is off or the lighting is poor or my hair is different. 4/10 would not recommend for jobs outside the “office”. ### 1/5 — This site is an illegal *2026-08-10* Can not give any stars as This site is illegal I HATE it with a passion as it never works and the GPS tracker is way off and I been told by a judge it highly illegal to track you trump is shutting down home care before the end of the year so all this bs will be shut down soon ### 1/5 — App Login Broken *2026-08-08, version 26.07.02* The app is trying to login to hhaexchange.com, but it’s suppose to use ucp.hhaexchange.com so I can’t login. I gotta keep adding the shifts manually till someone feels like fixing it. ### 1/5 — Login *2026-08-04* I have been using this app for approximately three years now. Il never really generally had a problem until today when I tried to log in to clock out and I could it’s extremely frustrating because this is my lifeline to clock in and out for my client and for me really generally hope you fix this ### 1/5 — Bug fix *2026-07-15* Hey so I was trying to clock in on this app and it said email or password incorrect. I know it’s the correct password because I copy and pasted it straight from the old app and it works fine there. I’m unsure on why it is doing this but could you fix it please ### 1/5 — Too many bugs *2026-06-11* A couple times I tried clocking in on this app and it completely takes out my clients information and I have to keep calling the company to straighten it out, at this point I would rather go back to paper then use this app ### 1/5 — Code number forgot *2026-02-20, version 26.01.01* Most useless app on earth, App is not letting me to re sign up again ### 1/5 — So NOT happy *2025-11-21* I am missing days where my punch out is not showing. I just caught that I’m missing 5 days of work on last pay period. I already see days missing again since the update. My iPhone 13 is not able f even leave notes on the dates regarding the fixture that is needed. **Developer response:** We are very sorry to hear that you are having issues with the update. Please put a support request in through your agency and we will look at this ASAP. Thank you for the feedback. ### 1/5 — Bad update *2025-11-20* They took away the fingerprint option to log in and now it takes twice as long. **Developer response:** Thank you for the feedback. The app still supports biometric (fingerprint) login. There are two ways to enable this feature. When you first install the app, it asks you to setup biometric login. If you skip that, you can go to Menu > Biometrics Settings > Enable Biometric Authentication. ### 1/5 — Trash *2025-11-16, version 25.10.01* This app is trash need to be taken down immediately it take to long to clock in or out messing with my money and that’s a no go ## Most praised reviews (10 highest-rated) ### 5/5 — Sábala21@hotmail.com *2026-08-17, version 26.07.02* Kathy#21 ### 5/5 — I madera 19 * *2026-08-12, version 26.07.02* HHA ### 5/5 — Care giver *2026-06-14* I have been with outreach for 2 years now and I love it. When I mess up a time or have any questions everyone in the office to the case workers have had my back. I would never give them up. Thank you everybody for your time and help these 3 years. **Developer response:** Thank you for you feedback, we appreciate it very much. ### 5/5 — Loving it *2026-04-13* Easy and convenient to clock in and out **Developer response:** Thank you for you feedback, we appreciate it very much. ### 5/5 — Loving it *2026-03-25* Easy and convenient to clock in and out ### 5/5 — Total time *2026-03-20* I would like to see total hours worked for the week, daily. **Developer response:** Thank you for you feedback, we appreciate it very much. You can view your hours worked by going to Menu > Visit Search and searching for the timeframe you're interested in. You can search by patient specifically or all patients. ### 5/5 — Fabuloso *2026-03-19, version 26.01.01* Hola este trabajo me gusta mucho porque me gusta servir a las personas que necesitan ayuda y mucho cuidado y sobretodo paciencia y Amor 🥰 Este es el mejor trabajo que e hecho en mi vida 😍 ### 5/5 — Love *2026-03-18* I appreciate the app and making it accessible for my work. Thanks **Developer response:** Thank you for the feedback and your support! We appreciate you and your hard work giving care! ### 5/5 — Easy use *2026-02-24* I love it because can clock in and out with no problem **Developer response:** We truly appreciate your feedback! Thank you for your continued support! ### 5/5 — Much improvement from last app *2025-11-20* I’ve been using HHAeXchange+ for a little while now, and I must say it’s been quite helpful. The app is easy enough for me to navigate, and I like that everything I need is in one place. It keeps my visits and care information organized without any fuss. I appreciate that it works smoothly and doesn’t overwhelm me with too many buttons. Overall, it’s made managing my care a bit simpler, and at my age, that means a lot. **Developer response:** We truly appreciate your feedback! We're glad the new version has improved your experience. Thank you for your continued support! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*