# HHC 24/7 — user reviews > 52 indexed App Store user reviews of HHC 24/7 by Hartford HealthCare, rated 4.70/5 from 1,290 ratings. - Source: https://appshunter.io/ios/app/hhc-247/id6741442288/reviews - App overview in markdown: https://appshunter.io/ios/app/hhc-247/id6741442288.md - Rating breakdown: 5★ 1,118 · 4★ 95 · 3★ 29 · 2★ 13 · 1★ 35 ## What do users think of HHC 24/7? Overall sentiment: negative **Pros** - 🚀 Quick and efficient visits - 👍 Empathetic and helpful doctors - 🚀 Streamlined pre-appointment process **Cons** - 🐛 App crashes and freezes - 🐛 Inability to create account or log in - 🐛 Unreliable scheduling and appointment management **Commonly reported bugs** - App crashes when trying to make appointments - Unable to create an account or log in - Scheduling issues and lost appointment details **Most requested features** - Improved app stability and reliability - Better scheduling and appointment management - Seamless integration with user's medical records ## Newest reviews (14 of 52) ### 2/5 — Hard to set up as new client *2026-07-21* We were told just download the HHC App and you will see your appointment and they will call you. That is not the case. Plan at least 30 to 45 minutes to upload your entire medical history, medical ins, id etc Once established it’s works daily well ### 3/5 — Frustrating *2026-06-09* Took over an hour to connect with doctor. They say it was a safari issue. Frustrating back and forth calls for an hour. Then doc rushed through a 4 minute appointment and seemed annoyed at questions. I’m a nurse and know anyone can have an off day, so I’ll chalk it up to that. Over all a very poor experience. ### 4/5 — Quick visit *2026-04-21* I like tele visit, it was easy to register and navigate. The only concern I had that after choosing specific provider zi vas connected with someone else. Other than that I‘m pretty satisfied how quick and efficient the whole process was. Thank you ### 3/5 — Long wait *2026-02-04* My scheduled call back happened on time. I entered chat and began answering questions. I made multiple answers describing my issue. Another screen came up asking me the same questions that I had already answered. A notation at the top of the screen stated that I was in the waiting room. After 15-20 min I had to return to work so I disconnected my call. 10-15 min later my phone rang with an invite to join chat which I wasn’t able to do. I’ve rescheduled for later. **Developer response:** Hi, we’re sorry to hear you experienced technical issues with the app. Our team is actively working to ensure a smooth experience, and your feedback helps us improve. If you’re able to share more details at support@support.hhc247.org, we’d really appreciate the opportunity to look into this further. ### 5/5 — Kh *2026-01-21, version 10.19.1* Jackie is the best! ### 5/5 — The APRN was very nice - the pre visit questions were limiting and more choices are needed. *2026-01-21, version 10.19.1* The connection was good and easy with my iphone. Thank you ### 5/5 — My go-to *2026-01-12, version 10.18.4* HHC 24/7 is my favorite option to access care ### 5/5 — Very professional, very knowledgeable *2026-01-06* My online healthcare provider was very thorough. Was extremely attentive to my symptoms, and was concerned because I have been feeling lousy for about two weeks. She gave me a prescription and I’m in the middle of it right now. She said to make sure if I’m not feeling better to get back in touch with her I am feeling better but it’s a slow roll. Kudos to the doctor she was fabulous! **Developer response:** Hello, thank you so much for your kind words! We're thrilled to hear you’ve had a great experience with a HHC 24/7 provider. We truly appreciate your support and trust in our service. We are always here whenever you need us! ### 5/5 — Quick & Efficient *2026-01-02* Kristine was very attentive and offered a few options for treatments. She was caring & compassionate. The pre-appointment questions were very helpful in guiding the appointment. **Developer response:** Hi Alyssa, it means a lot to hear that you had a great experience with Kristine at HHC 24/7. We are always here whenever you need us. ### 5/5 — Amazing 🤩 *2025-12-16* Excellent staff everyone working to ensure the correct information to getting the best treatment possible I greatly appreciate everything they’ve done to getting me back on track with my health concerns **Developer response:** Hello, It means a lot to hear that you had a great experience with HHC 24/7. Thank you for your kind words, we’re really grateful for your support and are always here whenever you need us. ### 5/5 — Excellent experience on app *2025-12-09, version 10.13.1* I had an appointment with FNP Lisa Tomlin and I honestly couldn’t be happier. She listened to me and had excellent bed side manner. ### 5/5 — Easy.. I’m 78 years old great to use *2025-11-29* I used this new 24/7 for a problem I was having. Easy to use. The first time I had to contact the help line. Problem solved. Great tool. I had a long wait first time but no more then Dr office. The only improvement I would have like to see my results came back abnormal. I could not see how I would get my results from the Dr I went into My Chart. The only thing I could think of was to make another appointment to find out what to Dr with abnormal results. A very nice Dr explained that the first aprn who was so nice also would give me a call but it may take more time than your regular Dr office. But if it needed urgent care then would let you know. Mine turned out to be fine and was all cleared up. This makes it so easy as I have mobility issues. Thanks HHC…. I have to say the first provider I saw may have told me this and I missed the explanation. **Developer response:** Hi olivia & Nora, It means a lot to hear that you had a great experience with HHC 24/7. Thank you for your kind words, we’re grateful for your support and are always here whenever you need us. ### 5/5 — Great experience *2025-11-23* This was my first time using this. I was feeling very unwell and had nobody to drive me to an urgent care clinic. I had a great experience getting help with a sinus infection that developed from a week long cold. The provider was very kind, and this was a quick and easy way to get assistance without having to leave home. **Developer response:** Hi Scooct224, we’re so glad to know you’ve had a positive experience with HHC 24/7! Thank you for taking the time to share this. ### 4/5 — Accessible and Easy to Use *2025-11-21* As someone who has difficulty traveling and finding healthcare with professionals familiar with my symptoms, this app has been great! There have been a couple of technical bugs or user interface issues, but you more or less just upload your information, your insurance card, and see a doctor or nurse within a day! **Developer response:** Hi JD, we’re so glad to know you’ve had a positive experience with HHC 24/7! We’re committed to making your experience even better, reach out anytime at support@support.hhc247.org if there’s anything more you’d like to share ## Most critical reviews (10 lowest-rated) ### 1/5 — Sick visit *2026-08-12* Scheduled a sick visit because I needed a work note excusing me from duty. I’m a Firefighter EMT and can’t go to work sick. I’ve been sick for the past 8 days and needed a work note excusing for the 8th and the 12th. Care giver was rude, talked over me, and could care less about my need for a note, saying I wasn’t under their care on the 8th. I have never had this issue in the past. I wasn’t under anyone’s care on the 8th, I had just gotten sick! Waist of time. ### 1/5 — The name is a lie *2026-06-28, version 11.25.0* How can this be called a 24/7 app when I can’t get an appointment at 9:45pm on a Saturday? I thought to do the virtual visit because the idea of sitting in an uncomfortable ER for hours just so they can send me home with muscle relaxers for back pain sounds absurd, but I can’t get an appointment with a doctor for almost 14 hours. This app is useless. ### 1/5 — Nice too happy but got the job done *2026-02-05, version 10.21.2* Technical difficulties that cancelled two appointments leaving me to have to be seen at 1:15am ### 1/5 — They do nothing *2026-01-22, version 10.19.1* Video visit happened, I explained all my sinus sx, told her what I was taking that didn’t work, showed her my swollen face and all signs of infection. Literally told me she can’t do anything. This is a scam! No adult needs to be told to buy more stuff that isn’t working at cvs. Waste of time and money. DO NOT WASTE YOUR TIME IF YPU KNOW WHAT CVS IS ### 1/5 — Extremely Disappointed *2025-12-28* Don’t waste your time, 24/7 really means the next day. Every time I’m not feeling well and I try to book an appointment it says the next availability is always another day! Every time I end up feeling worse over night and just going to a clinic or logging online to any random clinic and they have doctors ready within a few hours. Really disappointed because I thought this was going to be a very helpful app and it turns out it just takes up space on my phone. **Developer response:** Hello, we strive to provide a better experience than the one you received. We appreciate you taking the time to voice your concerns, and want you to know we are sharing them with our staff. If you feel this requires additional follow-up, you can reach out to us at your convenience by email support@support.hhc247.org. ### 1/5 — Pointless *2025-12-13* Don’t waste your time. I diagnosed myself an gave all my symptoms and my virtual appt took 30 seconds. The doctor said I needed to go to a walk in. For a sinus infection!!!!! That I have a chronic diagnosis of!!! What a useless tool! I was so disappointed with this! The doctor was 25 min late to the appointment and then gave me an attitude cause I didn’t get into app right away. She literally asked me 2 questions! My chart linked up to the virtual app so she could have read my information. **Developer response:** Hi Lverd191, thank you for taking the time to share your feedback. We are disappointed your experience did not meet the standards we strive to provide, or live up to your expectations. Your comments will be shared, internally, to help us improve. If you would like to share more about your visit, you may email support@support.hhc247.org ### 1/5 — Terrible App *2025-11-11, version 10.8.4* The virtual intake for tele health did not work. The chat feature was busted. Received text messages saying the call was ready to join but there was no option to *Join visit* in the app. The fact there are no other options to have a tele health call outside the buggy app is absurd. ### 1/5 — The worst *2025-07-28, version 7.23.2* How I try with & without WiFi it won’t update & it doesn’t even mention update when using my chart to book the appointment just a random notification from a app I didn’t have installed that wants an update making me miss my appointment ### 1/5 — App Needs Fixing *2025-07-21* When I try to make an appointment via the app it doesn’t show the providers schedule beyond a few days , but I’m supposed to make a follow up a week or two out. When I open it again to make the appointment the desired is gone so I have to make an appointment later than recommended by the provider. I just went to open the app to do some tasks prior to my appointment and it just crashed , so I have to uninstall and reinstall it to get it to work. **Developer response:** Hi MomOfKeesh, thank you for your feedback, we’re truly sorry to hear about your experience. We understand how frustrating this must have been. Your concerns are important to us, and if you're open to it, we’d appreciate the chance to make things right. Please reach out to us at support@support.hhc247.org so we can assist you directly ### 1/5 — Not an optimal experience *2025-06-06, version 6.18.5* I have been trying for six months to obtain a primary care provider under this care partners insurance. That has proved impossible. All I can do is see an online person who provides no follow up care. ## Most praised reviews (10 highest-rated) ### 5/5 — App difficulty *2026-08-25* I am deeply disappointed by the HHC refusal to Give patients access to a real live person. I am 78 years old and can not navigate your HHC chart system. I do not expect any more help from your providers and I can never see one in person. This is not the way to treat the elderly. ### 5/5 — First visit *2026-08-05, version 11.26.17* Dr.Tellerechea was both thorough kind and professional. This was my first experience with telehealth and I won’t hesitate to recommend Hc telehealth in the future ### 5/5 — Good Job! *2026-07-03, version 11.25.0* Excellent remote experience from Maine with the Doctor. Great advice and suggestions, namely referral to emergency department in Machias, Maine who fully confirmed the doc‘s approach to my problems. ### 5/5 — Fast, efficient and just what I needed *2026-06-25, version 11.25.0* Emilia was fantastic! Answer all questions and had tons of great information! ### 5/5 — Heather Ross *2026-05-23, version 11.20.10* Adorable haircut. Focused professional. Get a new picture taken. One online does not do you justice! 🥹 ### 5/5 — Beyond satisfactory *2026-05-04, version 11.17.2* She was incredible. Very attentive, personable, sweet, and understanding. I really enjoyed my visit. I will be back! ### 5/5 — Wonderful experience *2026-04-16* I was a little nervous about having a Tele-visit, not knowing if I would be able to get the same level of care. I could not be more pleased with. The attention, the compassion and the respect that I was shown during this visit. The doctor after thoroughly listening to my experiences and concern and symptoms, was able to identify an excellent and thorough course of action to ensure that my needs were addressed. When she asked if I wanted her to put herself down as my online primary care physician, I left at the chance. She's fantastic. ### 5/5 — Christine Welch *2026-02-24, version 10.23.4* Christine Welch was very professional and at the same time comfortable to talk to. ### 5/5 — Virtual visit *2026-02-11, version 10.21.2* This has been a very convenient and positive experience. Thanks to all associated with this service. 👍 ### 5/5 — Fast and effective *2026-02-10* So I started coming down with the flu. My girlfriend suggested setting up the HHC app on my phone. I was able to get an appointment at midnight. I waited for about 45 minutes and was able to have an appointment get the medical supplies I needed called into the pharmacy, which I picked up in the morning and was able to get on top of it before it became too serious All in all it was a fantastic experience that I had never done before and will use in the future constantly. **Developer response:** Hello, It means a lot to hear that you had a great experience with HHC 24/7. Thank you for your kind words, we’re grateful for your support and are always here whenever you need us. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*