# HI-MB Plus — user reviews > 65 indexed App Store user reviews of HI by Himalayan Bank Limited, rated 1.60/5 from 65 ratings. - Source: https://appshunter.io/ios/app/hi-mb-plus/id6753976366/reviews - App overview in markdown: https://appshunter.io/ios/app/hi-mb-plus/id6753976366.md - Rating breakdown: 5★ 7 · 4★ 2 · 3★ 1 · 2★ 0 · 1★ 55 ## What do users think of HI? Overall sentiment: negative **Cons** - 🐛 Crashes and freezes - 🔌 Connection issues - 👎 Poor user experience - 🤯 Frustrating app performance **Commonly reported bugs** - Unable to log in with existing credentials - Captcha validation not working - Inconsistent app behavior and errors **Most requested features** - Bring back the old working version - Improve login and account recovery process - Enhance overall app stability and reliability ## Newest reviews (18 of 65) ### 1/5 — Nepalkai worst mobile banking app *2026-06-07, version 1.0.9* so disgusting ### 1/5 — User experience ramro xaina *2026-05-26, version 1.0.9* Qr section ma tw error auxa jaila kholda ni qr scan nai hudaina mobile banking leko kam xaina ahila kai worst user experience vako app vanako yei ho majale banaunu hola app Dhanyabad. ### 1/5 — Login issue *2026-05-18, version 1.0.9* Login pattur. Charge in same bank services. This is what we get for service upgrade. Well done Hbl team. ### 1/5 — What an atrocious app *2026-05-08, version 1.0.9* Would give minus stars if possible. Does this app ever work? ### 1/5 — Review *2026-05-05, version 1.0.9* This isextremely slow and frustrating to use. Basic features take too long to load, and even simple tasks like logging in or resetting a password don’t work properly. It feels unreliable and poorly optimized. In today’s time, a banking app should be fast, secure, and user-friendly but this app fails in all areas. Please improve the performance and fix these issues. Customers deserve a proper, functional app. ### 1/5 — That guy *2026-04-24, version 1.0.9* Worse banking app Very bad UI and with unlimited bugs Why would the bank deploy before even testing it ### 1/5 — Nothing is working *2026-02-28, version 1.0.9* I have wasted so many times contacting customer service team. Finally i can get logged in but not able to transfer fund . There is option to transfer via eSewa but transaction PIN is not working get stuck forever . Money sits in the account not been able to use ### 1/5 — Worst mobile banking app *2026-02-13, version 1.0.9* This app is absolutely worthless. It moves at a snail's pace, transfers never go through smoothly, checking credit card balances is a nightmare, and it's down 99.9% of the time. ### 1/5 — Worst bank in Nepal’s history *2026-01-11, version 1.0.7* This bank is really unprofessional and doesn’t care about the customer service. They still use the old technology and they have no idea of internet and technology. ### 1/5 — Worst bank worst app worst customer service D grade app *2025-12-20, version 1.0.7* Worst online banking experience I ever had. Nothing works in this app. I can transfer to any bank. Just find a good developer to work with. ### 1/5 — Worst *2025-12-16, version 1.0.7* Worst app ever in Nepal ### 1/5 — Mobile banking *2025-12-07, version 1.0.6* One of the most Useless bank I have come across. Staffs are useless, mannerless and maybe uneducated. Don’t waste your time and money in his bank. DO NOT USE THIS BANK. ### 1/5 — Zero star *2025-12-02, version 1.0.5* The app does not do anything. Hence zero star. ### 1/5 — Worse app *2025-11-28, version 1.0.5* Those mentioned features in description even don’t shows up. What a shame for A grade bank. 😡😡😡 ### 1/5 — Personal remarks *2025-11-25, version 1.0.5* While login the application was throwing server type error saying undefined object, Please test the application before launching or follow TDD software strategy while developing an application. Navigation button were lagging and so does the page rendering Please deploy the server and application is good cloud platform with good resources cause you guys do annual turnover of arba and crore ### 1/5 — Worst applications *2025-11-20, version 1.0.4* Worst application ever I have waited one months to write this review because I thought they need time to do better but in my emergency situation also they don’t gave me solutions and just tell me to wait for app to open and still it’s not working. This is the worst thing someone can do to there customer when customer trust their money with them. I am gonna close my account after retrieving my money. ### 1/5 — What a frustration App! Shameful App! 0 rating from my side *2025-11-19, version 1.0.4* What a frustrating app! HBL should have properly tested it before launching. It’s so annoying to wait such a long time just to use basic features, and the problems seem to increase every single day. The team never replies to emails, and when you call, they give the same answer: “Please email your issue.” Yet they never bother to solve it. I am honestly ready to leave this bank for good. HBL should understand that people rely on this app for important transactions every day, but the service keeps getting worse instead of better ### 1/5 — Extremely Slow and Frustrating *2025-11-17, version 1.0.4* The new mobile banking app is incredibly slow and makes it difficult to get anything done. Half the time I can’t even access my account because the app takes forever to load or just freezes completely. The old mobile banking system was MUCH better—faster, simpler, and far more reliable. This update feels like a huge step backwards. I hope the developers fix these issues soon because, as it stands, the app is barely usable. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad service *2026-09-12, version 1.0.9* One the worst mobile banking app in the world ### 1/5 — Very slow *2026-08-27, version 1.0.9* Very slow to log in or to transfer funds ### 1/5 — Very Disappointing Banking App Experience *2026-08-25, version 1.0.9* Honestly, this is one of the most frustrating banking apps I’ve used. The app may look modern and colorful, but the actual user experience is extremely poor. The app is very slow takes too long to load, and even logging in takes far more time than it should. For a banking app, speed, stability, and responsiveness should be basic requirements. The transaction history and details are another major problem. After making a transaction, it is difficult to properly check the details later. Important information is not presented clearly, making it frustrating to track previous transactions. Sometimes I genuinely wonder what the developers and QA team were doing while developing and testing this app were they developing and testing it half asleep?😅 Because it feels like basic usability and performance issues were overlooked. It seems more effort was put into making the app look colorful and modern than making it fast, reliable, and user-friendly. Himalayan Bank really needs to focus on performance, login speed, transaction details, responsiveness, and proper QA testing in future updates. A banking app should make banking easiernot make users frustrated. ### 1/5 — Worst banking system *2026-07-30, version 1.0.9* This is the worse banking experience I’ve had in a mobile banking system. ### 1/5 — Not working very very slow to login also *2026-07-28, version 1.0.9* Bekar app plz upgrade this sit ### 1/5 — Disappointed *2026-07-02, version 1.0.9* I had a problem with QR I called to costumer service and follow what they said but not solved problems and I sent email as follow but no one responds more than week than I went Balaju branch even no one solve my QR problem said go home and call costumer service again so who can solve QR problem on Himalayan bank very disappointed with service @ worst service ever ### 1/5 — Mobile banking *2026-06-29, version 1.0.9* Nepal ko worst mobile banking app ### 1/5 — Worst app *2026-06-26, version 1.0.9* Worst app in whole banking app ### 1/5 — kill the developers! *2026-06-24, version 1.0.9* kill the app developers, kill everyone who was behind this app like im being so serious too ### 1/5 — Horrible App. Even worst support team *2026-06-22, version 1.0.9* The app itself is horrible. Not much to say on that. In this age and time I have no what incompetent dev team build this. The support team is actually even worst. My login creds stopped working, and whan I reached out to the support team, they keep unregistering my device and kept asking me to explain my problem. If you can’t even provide a seamless secured login experience, than you definitely don’t belong in software industry. ## Most praised reviews (2 highest-rated) ### 2/5 — Shah *2026-08-06, version 1.0.9* I don’t disagree with the previous review, need substantial work from HBL’s IT department, I tried to pay scanning fonepay QR code in a shop, I was totally embarrassed, didn’t go through and says QR not supported, whereas it should have. Rest app also not got smart response, but very slow.. ### 2/5 — Good attempt, poor execution! *2025-11-17, version 1.0.4* As this app is launched in 2025 I was expecting better results but at-least it’s better than the old one. It’s slow, crashes all the time, bugs here and there. They shouldn’t have released an app which isn’t ready for use. HBL needs to upgrade its tech team. Seems like they have cheaped out here!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*