# HI-MB — user reviews > 65 indexed App Store user reviews of HI by Himalayan Bank Limited, rated 1.60/5 from 87 ratings. - Source: https://appshunter.io/ios/app/hi-mb/id1425594561/reviews - App overview in markdown: https://appshunter.io/ios/app/hi-mb/id1425594561.md - Rating breakdown: 5★ 9 · 4★ 2 · 3★ 2 · 2★ 3 · 1★ 71 ## Newest reviews (17 of 65) ### 1/5 — Worst Banking app *2024-08-06, version 2.6* I ve never came across this sort of app. It app asked me to update the app. After updating when I try log in shows unauthorized device. Don’t know how to log on. Sent an email but no response. SA ### 1/5 — Customer service *2024-07-18, version 2.6* Customer service is very badd. Big gap in responding the customers . Rude behaviors . ### 1/5 — RM *2024-07-03, version 2.6* Worst app of the history. ### 1/5 — Aren’t you ashamed of this rating from 1 year? *2024-06-22* Banks are going for digital and you are so backward in technology, no faceid or fingerprint which are considered more secure than password,Very bad user experience, i couldn’t scan phonepay qr and it doesn’t tell me why ### 1/5 — Worst banking app ever *2024-05-21* Log in problem… Unauthorized device re… haha ### 1/5 — Worst MB app *2024-04-28, version 2.6* Worst mobile banking service ever. The app is too slow, it has no Face ID feature. It cannot recognize QR code from saved photos. Doesn’t even have a search function. If I was not forced to used this bank from my work I would’ve wouldve close my account. Other banks are million years ahead and HBL is still in Stone Age. SMH do better ### 1/5 — Outdated App *2024-02-04* Apps is not updated and interface not properly working. In 2024 like this apps for banking really worst. Suggestion upgrade the apps with better function and features. ### 1/5 — Rate is - *2024-01-28* One of the worse bank in Nepal banking sector i had ever seen . I had applied for the mobile banking and received the mail after 1 week of applying by doing to much follow up and mails . Still the user name and password didn’t get logged in ..🥵🥵🥵🥵🥵 ### 1/5 — Shameful *2024-01-16, version 2.6* 3rd class app for a banking company ### 1/5 — Improve *2024-01-11* They have to improve their mobile banking app its worse mobile banking there is no face id no qr scan ### 1/5 — Everything broke with the new update *2024-01-09* App is unusable with the new update ### 1/5 — Worst app ever *2024-01-03, version 2.6* Doesn’t even function. Immediately after download it asks to download update but shows Error prompt and the app then glitches. Cannot use. Uninstalled and reinstalled again multiple times just to face the same problem. ### 1/5 — Update your UI *2023-12-23* Very worst hi ### 1/5 — Worst app i've ever experience *2023-12-23* In today's technologically advanced world, this app's experience is like a decade old. ### 1/5 — Bad app *2023-12-22, version 2.6* Useless and worthless and worse mobile banking app and worse customer services very very very very bad app seriously no any improvement worse than anything worse there🤬🤬🤬 ### 1/5 — Dated & Buggy App + Bad UI !! *2023-12-10, version 2.6* I am surprised that the bank like HBL has such a bad banking app. Here are some major issues: 1) The app is very slow and buggy. With recent update it is not opening at all and showing some errors !! 2) The interface is not user friendly. Just compare with other banking apps, this app just feels so laggy and difficult to operate. 3) The add-ons or services is very much limited (the ones present also not that efficient). The FD renewal function doesn’t even work !! Same with QR code payment - faced problems to use it many times (had to use other bank apps to pay because of the problems with HBL QR payment function) 4) I have complained (informed) the bank multiple times about the app during my visits but seems like they were not taken seriously!! 5) Even looking at other old app reviews, it appears they don’t care about them. The version history also shows there is not many updates and they didn’t addressed the issues most user are complaining about. It take time to write these reviews so I hope the HBL will incorporate the user feedback to address this issues and improve the overall user experience. Thanks. ### 1/5 — Did an intern build this app? *2023-12-07* One of the worst banking app in Nepal ## Most critical reviews (10 lowest-rated) ### 1/5 — Wins the award for Worst Mobile Banking in Nepal. Possibly even the worst in this galaxy! *2025-07-02, version 2.6* Pathetic mobile banking in Nepal. It is functional but terrible, I wouldn’t be supposed seeing people leaving this bank due to the terrible mobile banking app. I feel soo bad and there’s just no excuse. HBL needs to step up. HI-MB is just embarrassing. ### 1/5 — Outdated app *2025-07-01, version 2.6* Honestly, there is no face id function while the other bank has. QR scan doesn't work at all. I went to the shop and try to pay using QR code and didn't work out. I was so embarrassed. Had to return the item i was about to buy ### 1/5 — Poor app *2025-04-15, version 2.6* One of the poorest app of age never seen such disaster app hats off to poor developers ### 1/5 — This app is 2006 model *2025-02-23, version 2.6* I just had to be ashamed bcoz I couldn’t pay or read the QR code on my app amidst the crowd around bhatbhateni thuka I’m just withdrawing all my money leaving this bank now,my only option adios sucker tatti bank ### 1/5 — Aren’t you ashamed of this rating from 1 year? *2024-12-23, version 2.6* Banks are going for digital and you are so backward in technology, no faceid or fingerprint which are considered more secure than password,Very bad user experience, i couldn’t scan phonepay qr and it doesn’t tell me why? Things are moving branchless banking and you want us to visit bank for nonsense work. What a waste of time and money. ### 1/5 — Old version *2024-12-01, version 2.6* App is outdated ### 1/5 — This app is 2006 model *2024-10-26* I just had to be ashamed bcoz I couldn’t pay or read the QR code on my app amidst the crowd around bhatbhateni thuka I’m just withdrawing all my money and leave this bank now my only option adios sucker bank ### 1/5 — Is this s joke? *2024-10-23, version 2.6* Most of the banks now have such a good and easy to use interface. What the hell is wrong with HBL? I was a customer of civil bank and their app was so much easier to use. After it was acquired by HBL, the app usage has gone down significantly and I find myself using other banks app for easement. ### 1/5 — worst app *2024-10-21, version 2.6* Worst app need alot of upgrade ### 1/5 — Poor app *2024-09-27, version 2.6* One of the poorest app of age ## Most praised reviews (8 highest-rated) ### 5/5 — Found useful in updated version too *2021-06-10, version 2.0* I can see Details of cards- debit card/credit card/prepaid card in same platform. Without request of separate IPS connection, I can easily transfer fund to others bank account and get receipt of each transaction in my mail. I can view full statement without charges- there is no limitations of days or transactions to view transactions history. ### 3/5 — Plz fix this.. *2025-02-13, version 2.6* I can’t download monthly statements ..from app 🙁☹️ ### 3/5 — Need to improve *2023-03-26* I had HBL app on older phone now got new phone but app doesn’t allow to sign in.I reside outside of Nepal. It really inconvenience. App it self doesn’t have enough functionality. ### 3/5 — Need to be updated *2022-07-17, version 2.3* Dear HBL It’s a great way to save and use financial services by banking app. At least customer has a right to use app easier than yesterday. Please do research and put some effort to upgrade this app. Thank you. ### 2/5 — Be practical *2025-02-03, version 2.6* प्राय जसो सबै बैंकहरू ले Esewa र Khalti सित कारोबार गर्न मिल्ने व्यवस्था मिलाएको छ तर HI-MB को ध्यान कहिले हो यस्तो कूरामा जाने…..? ### 2/5 — It’s a scam in the name of an application. *2024-12-03, version 2.6* Poor App! ### 2/5 — Bad Design *2021-02-05, version 2.0* The app feels outdated and the user experience is terrible. Needs to catch up with times. ### 2/5 — Registration process to long - need review *2019-03-14, version 1.2* Great that bank finally has a mobile app. But This day and age who has time to go to bank and queue up, why cant HB make it easier to register for mobile/app banking by either 1/ Allow sending registration form via email and process it 2/ In app registration /validation 3/ Allow customers with online banking services to request for mobile banking while logged in to account --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*