# Hi-Precision — user reviews > 55 indexed App Store user reviews of Hi by Hi-Precision Diagnostic Center, Inc., rated 2.50/5 from 8 ratings. - Source: https://appshunter.io/ios/app/hi-precision/id938014011/reviews - App overview in markdown: https://appshunter.io/ios/app/hi-precision/id938014011.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 5 ## Newest reviews (16 of 55) ### 2/5 — Please Prioritize *2026-02-24, version 2.0.28* I've been using this app since 2020, it wasn't this bad. Now it's stressful trying to check results online. It's a waste of time since I end up calling their Customer Service only for them to tell me to reinstall the app which doesn't solve the problem. I end up going to the branch just to retrieve my results. So much for online results. ### 2/5 — Does not open *2025-04-27, version 1.7.11* I’ve been using the app for sometime now but this morning, the app doesn’t open. Please help. I think it’s the recent update. Kindly fix this. Thank you. ### 2/5 — NO ONLINE RESULTS FOUND?? *2025-04-21, version 1.6.65* So we have been using this App since 2022 and has been helpful when it comes to backtracking our previous results but issue started yesterday when I downloaded the app again to check my online results, the App is saying “No Results Found”. I checked the Portal App but all the results and past tests were there. I thought the issue would be fixed by now but it has not. WHAT IS HAPPENING? ### 2/5 — UI Needs Improvement *2024-06-14, version 1.6.65* The app is not optimized for newer models of iPhones particularly the screen size. ### 1/5 — Keep crashing!! What’s going on? *2023-12-03, version 1.6.65* The app is always crashing and there is no update to fixed this bugs. i notice this as early Feb 2023 till to date Dec 2, 2023. PLEASE FIXED THIS ASAP. ### 1/5 — Philippine health care will always be a pain *2023-11-14, version 1.6.65* You’re offering free claiming of your patients results online, btw these patients are paying an overly expensive price rating for those said results, and your online functionality isn’t even working on desktop and mobile. Why can Other countries can do this seamlessly and your company in 2023 cant even keep up in terms of your online functionality. Seriously im at awe at how bad your online services are, kudos for having one of the worst app design + functionality out there. Im never going back here, what a waste of time energy and money. Do not download this app please its really bad. ### 2/5 — App is crashing *2023-10-13, version 1.6.60* App is still crashing after update ### 1/5 — Still crashing *2023-10-12, version 1.6.60* I've already downloaded the update yet the app is still crashing ### 1/5 — Still not fix *2023-10-10, version 1.6.60* The app is still not fixed. When you tap HP app it does not open but crashes instantly. ### 2/5 — Poor *2023-10-09, version 1.6.55* App crashes and data from previous years were removed. ### 2/5 — Might delete *2023-09-30, version 1.6.55* I’ve been using this app since i found out they finally made one so we could check online results. It was okay cause you can even log in several accounts. But nowadays, the app keeps crashing the moment you try to open it. What’s going on??? ### 2/5 — Application Crashed *2023-09-29, version 1.6.55* The application does not work on iOS 17. Tried to restart or check any update but didn’t get any luck at all. I hope developers can fix this at it helps getting a paperless ### 1/5 — Please fix for iOS 17 *2023-09-20* it closes every time i open the app after upgrading to ios 17 **Developer response:** Good day! Kindly delete and reinstall the application. Otherwise, please email us at support@healthonlineasia.com. Thank you! ### 1/5 — Crashing constantly because of update *2023-09-05, version 1.6.55* Since the new update, I can’t even open the app anymore ### 1/5 — Still crashes *2023-09-05, version 1.6.55* With the latest update, app still crashes upon launch. Terrible ### 1/5 — Latest IOS app doesn’t work on 3 Apple devices *2023-09-04, version 1.6.54* Just when I am headed to see my doctor, your updated app crashes. Tried it on 3 Apple devices and all 3 crashes when it starts to load. Please fix this “latest update” asap. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not helpful *2026-03-23, version 2.0.33* Cannot log in and customer service not responsive ### 1/5 — Delay in Posting the Result *2025-04-08, version 1.6.65* There’s a delay in posting the result. I did the laboratory test last Friday (April 4, 2025) and until now, April 8, the result is not yet posted in the app. I have to call the customer support for the update on the release of my lab results ### 1/5 — White App Icon on iPad Mini *2024-08-29, version 1.6.65* For the longest time, when are you going to fix the white app icon with X and Circle on iPad Mini 4,5 and 6? We already uninstalled and reinstalled. 3 ipad generations and its now 2024 w/o fix still? ### 1/5 — Data not sync on server *2024-08-19, version 1.6.65* This error always appear each time I open or login on the app ### 1/5 — Does NOT open *2024-07-10* Cant even open the app after downloading. **Developer response:** Hello! We sincerely apologize for the troubles you've had. We'd be happy to take a look into this for you, please contact us at support@healthonlineasia.com. Thank you! ### 1/5 — Login problem *2024-07-04* I can’t login following your instrucciones. **Developer response:** Hello! We sincerely apologize for the troubles you've had. We'd be happy to take a look into this for you, please contact us at support@healthonlineasia.com. Thank you! ### 1/5 — Not worth it *2024-03-08, version 1.6.65* I tried using this to check my results online for two different instances now. It says I am not registered in the system or something. It's better you go to the clinic and claim your results. ### 1/5 — Problem with app *2024-02-23* App shuts off after clicking to open it. You may need to update with the new iOS software update. **Developer response:** Hello! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@healthonlineasia.com. Thank you. ### 1/5 — App Crashes after opening *2024-01-08, version 1.6.65* The force update caused the app to crash every time I try to open. I already restarted my devices but still not working. ### 1/5 — The app keeps closing by itself *2023-12-14, version 1.6.65* As the title says, when I open the app it just closes by itself in just 1 second. This started happening 6 months ago ## Most praised reviews (10 highest-rated) ### 5/5 — Very helpful app! *2021-09-06, version 1.6.04* Thanks for this, I don’t need to go to the clinic to get my results since it readily available online! ### 5/5 — Very helpful *2019-11-14, version 1.4.33* Giving this app five stars! Its very convenient. I dnt have to go back to their branch to pick up the result. I can download it and print it straight fr the app! Thanks! ### 5/5 — Convenient *2019-01-04, version 1.4.33* Super convenient online results platform. I dont need to go back to the branch to get my results. I love that i dont need to keep all the papers as they have history of all my lab tests results! ### 5/5 — Great app!! *2018-10-08, version 1.4.33* Thanks Hi-Precision! Now it’s easy to see my results online!! At first, I was hesitant to download this app when i read the reviews but tried it anyways. I’m really glad, I did! For those asking how to create an account, there’s no need. Just put in your patient ID# then your surname as your password. You will find it in the receipt ### 4/5 — Innovative but needs further update *2023-08-04, version 1.6.45* Interface needs improvement, but innovative on bringing in medical lab results via mobile for faster access. ### 4/5 — Cannot open the app *2022-04-05, version 1.6.35* I wonder what’s wrong with the app. I can’t open it since yesterday. I need my data from previous tests, as I don’t have printed copies of such. ### 3/5 — Unable to open after update *2025-04-30, version 1.7.13* Please fix, it’s not opening. Need to check lab results which will be released tomorrow. ### 3/5 — iOS 17 not compatible *2023-09-26, version 1.6.55* Since upgrading to iOS 17 I cannot access the app. I need it for my parents’ lab results. :( ### 3/5 — Can’t open app *2023-09-04, version 1.6.54* Need access to my lap results today but keeps shutting down. Hope you can fix asap ### 3/5 — Upgrade *2023-09-04, version 1.6.54* Upgraded to your new version and now the app is not working. Once you click on it, it shuts down. Using iOS 16.6 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-06.*