# Hi-Smart AC > Remote control and monitoring for smart air conditioners with intelligent features. (iPhone/iPad app by Hisense-Kelon Electrical Holdings Company, Limited.) - Source: https://appshunter.io/ios/app/hi-smart-ac/id1300445703 (this page in markdown: same URL + `.md`) - Developer: [Hisense-Kelon Electrical Holdings Company, Limited](https://appshunter.io/developer/1300445702) - Category: Utilities, Lifestyle - Price: Free - Rating: 1.30/5 from 185 App Store ratings · 100 written reviews indexed - Age rating: 4+ - Requires: iOS 8.0 · 16 MB - Languages: American English, Arabic, Dutch, French (France), German (Germany), Hebrew, Italian, Korean, Polish, European Portuguese and 2 more - Released: 2017-12-19 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/hi-smart-ac/id1300445703/reviews.md ## What is Hi? This Application will bring users comfort and intelligent experience. Users can get the status information of appliances and control them anywhere and anytime. The interface is simple and powerful, in addition to the common functions of the remote control, it also has intelligent functions, for example, Diagnostics, Fault Push, Program Setting and so on. More interesting features are waiting for our user to experience. ## Key features - Remote appliance status monitoring - Anytime, anywhere control - Intelligent diagnostics - Fault push notifications - Program setting ## What do users think of Hi? Overall sentiment: negative **Pros** - ✅ ConnectLife app alternative works as a solution - ✅ Physical AC unit hardware functions properly **Cons** - 🐛 Email verification code never arrives during registration - 🐛 App fails to connect to WiFi network - 🐛 App crashes frequently during use - 🐛 Device pairing fails repeatedly - ❌ App hasn't been updated since COVID pandemic - ❌ Poor translation and unclear instructions - ❌ Requires unnecessary account creation with personal data - ❌ No support for window AC units in some versions - ❌ Incompatible with older Android devices - ❌ Inconsistent app availability across platforms - ❌ Abandoned app with no ongoing development - ❌ Misleading WiFi capability advertising - ❌ Unresponsive customer support - ❌ Multiple conflicting Hisense apps causing confusion - ❌ No helpful documentation or video tutorials available **Commonly reported bugs** - Registration email verification code not sent - App fails to detect and connect to AC WiFi network - App crashes when attempting to add devices - WiFi connection drops and fails to reconnect - Invalid username error with standard names - Password special character compatibility issues - App freezes during account creation process - Diagnostic function won't start - Infrared remote control not functioning - App doesn't recognize WiFi networks - Device controls fail to display after connection - Resend email function returns error messages **Most requested features** - Update app to current standards and maintain regular updates - Provide clear, accurate setup instructions in manual and online - Create video tutorials for WiFi connection setup - Support for all AC unit types (window, portable, etc.) - Simplified registration without mandatory account creation - Consolidate multiple Hisense apps into single solution - Add support for iPhone XS Max and older devices - Improve translation quality for international users - Implement working password reset functionality - Add support for special characters in passwords ## Recent user reviews (10 of 100) All indexed reviews: https://appshunter.io/ios/app/hi-smart-ac/id1300445703/reviews.md ### 1/5 — Wow what a joke!!! *2026-03-20, version 1.0.7* Hisense is too cheap to update this app? You’re telling me it HASN’T been updated since COVID? BE SO SEROUS! How do you expect new customers that purchase your smart appliances to use this app if it doesn’t even work?! GET IT TOGETHER! ### 1/5 — Sam *2025-08-26, version 1.0.7* App isn’t working at all. It’s looks to be child toy. Not useful. ### 1/5 — App doesn’t work *2025-08-18, version 1.0.7* Use ConnectLife app to control the AC ### 1/5 — Not able to sign in *2025-08-12, version 1.0.7* Zero stars. Once I downloaded the app and typed in my email and selected a password the app stated it would send me an email with a version code. It never did. I resent the request and no email. Only when I views other reviews did I realize this app is useless ### 1/5 — Boo! *2025-08-07, version 1.0.7* App is not available on android. I found it on Apple store. I signed up on the app, never verification code. So called 3rd party app Hisense wants everybody to use (Connect Life), my phone won’t let me download it because my phone is out of date, even tho my phone is on the latest firmware according to apple. This is one of the reasons why I don’t like so called Smart Devices, they become paperweights whenever they refuse to update the app and/or when the company goes under. ### 1/5 — Wow *2025-08-02, version 1.0.7* So bad ### 1/5 — Junk *2025-07-26, version 1.0.7* Total waste. App doesn’t work at all. Disappointing at best ### 1/5 — Useless *2025-07-14, version 1.0.7* Can’t even get the email to make an account ### 1/5 — Не работает *2025-07-09, version 1.0.7* Невозможно зарегистрироваться, не приходит сообщение с кодом на почту. ### 1/5 — App doesn’t work *2025-07-02, version 1.0.7* Terrible ## Frequently asked questions about Hi ### What does the Hi-Smart AC app do? This application allows users to remotely monitor the status of their smart air conditioner and control it from anywhere. It provides a comfortable and intelligent user experience with features beyond basic remote control. ### What are the key intelligent features of this app? Key intelligent features include diagnostics to check the health of your appliance, fault push notifications to alert you of any issues, and program setting capabilities for customized operation. More features are available for users to discover. ### Is the Hi-Smart AC app free to use? Yes, the application is free to download and use. There are no in-app purchases or advertisements mentioned, suggesting a completely free experience for users. ### What is the main benefit of using this app? The main benefit is enhanced comfort and an intelligent experience. You can control your appliance remotely, receive important status updates, and proactively address potential issues through diagnostics and fault notifications. ## Version history (last 5 releases) ### 1.0.7 — 2019-04-19 1、Modify some translation. ### 1.0.5 — 2018-10-17 1. Change the password mechanism. ### 1.0.4 — 2018-08-29 Fixed some bugs. ### 1.0.3 — 2018-03-30 Modify some display and translation. ### 1.0.2 — 2018-03-01 Modify some display and translation. ## Apps similar to Hi | App | Rating | Price | Category | | --- | --- | --- | --- | | [LloydsSmart](https://appshunter.io/ios/app/lloydssmart/id1513943969) | 4.6 (160) | Free | Utilities | | [Universal Remote TV Smart View](https://appshunter.io/ios/app/universal-remote-tv-smart-view/id1211079752) | 3.8 (2,351) | Free | Utilities | | [Cuby Smart](https://appshunter.io/ios/app/cuby-smart/id843583219) | 4.6 (11) | Free | Utilities | | [Universal Smart Remote for TV](https://appshunter.io/ios/app/universal-smart-remote-for-tv/id1449395090) | 3.4 (565) | Free | Utilities | | [Smart TV Remote Universal](https://appshunter.io/ios/app/smart-tv-remote-universal/id1494893176) | 3.8 (845) | Free | Utilities | | [V-Remote](https://appshunter.io/ios/app/v-remote/id967098246) | 2.9 (114) | Free | Utilities | ## More apps by Hisense-Kelon Electrical Holdings Company, Limited - [海信云空调](https://appshunter.io/ios/app/id919366201) - [科龙智能空调](https://appshunter.io/ios/app/id921518160) - [AC WIFI](https://appshunter.io/ios/app/ac-wifi/id949360623) - [Hi-SmartLife](https://appshunter.io/ios/app/hi-smartlife/id1035542387) - [Smart Cool](https://appshunter.io/ios/app/smart-cool/id1057093561) - [AirConnect](https://appshunter.io/ios/app/airconnect/id1118341265) All apps by Hisense-Kelon Electrical Holdings Company, Limited: https://appshunter.io/developer/1300445702 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*