# Hi-Smart AC — user reviews > 100 indexed App Store user reviews of Hi by Hisense-Kelon Electrical Holdings Company, Limited, rated 1.30/5 from 185 ratings. - Source: https://appshunter.io/ios/app/hi-smart-ac/id1300445703/reviews - App overview in markdown: https://appshunter.io/ios/app/hi-smart-ac/id1300445703.md - Rating breakdown: 5★ 7 · 4★ 3 · 3★ 5 · 2★ 4 · 1★ 166 ## What do users think of Hi? Overall sentiment: negative **Pros** - ✅ ConnectLife app alternative works as a solution - ✅ Physical AC unit hardware functions properly **Cons** - 🐛 Email verification code never arrives during registration - 🐛 App fails to connect to WiFi network - 🐛 App crashes frequently during use - 🐛 Device pairing fails repeatedly - ❌ App hasn't been updated since COVID pandemic - ❌ Poor translation and unclear instructions - ❌ Requires unnecessary account creation with personal data - ❌ No support for window AC units in some versions - ❌ Incompatible with older Android devices - ❌ Inconsistent app availability across platforms - ❌ Abandoned app with no ongoing development - ❌ Misleading WiFi capability advertising - ❌ Unresponsive customer support - ❌ Multiple conflicting Hisense apps causing confusion - ❌ No helpful documentation or video tutorials available **Commonly reported bugs** - Registration email verification code not sent - App fails to detect and connect to AC WiFi network - App crashes when attempting to add devices - WiFi connection drops and fails to reconnect - Invalid username error with standard names - Password special character compatibility issues - App freezes during account creation process - Diagnostic function won't start - Infrared remote control not functioning - App doesn't recognize WiFi networks - Device controls fail to display after connection - Resend email function returns error messages **Most requested features** - Update app to current standards and maintain regular updates - Provide clear, accurate setup instructions in manual and online - Create video tutorials for WiFi connection setup - Support for all AC unit types (window, portable, etc.) - Simplified registration without mandatory account creation - Consolidate multiple Hisense apps into single solution - Add support for iPhone XS Max and older devices - Improve translation quality for international users - Implement working password reset functionality - Add support for special characters in passwords ## Newest reviews (20 of 100) ### 1/5 — useless app *2025-06-24, version 1.0.7* App never sends the email to register. cannot use it. waste of time. deleted it after 4 hours of frustration. ### 1/5 — Probably a scam *2025-06-24, version 1.0.7* I downloaded the app and it requires a login and then it was sending a confirmation to my email which never arrived. App offered to “open my email automatically” to retrieve the code. Shady. ### 1/5 — App doesn’t work *2025-06-17, version 1.0.7* We have tried to sign up for this app numerous times and it will not send the email with a code. So we’re unable to move any further. We have deleted the app reinstalled the app, use different emails, checked junk folders and spam. It doesn’t work ### 1/5 — No Email Sent *2025-06-14, version 1.0.7* Go through the process of setting up the app and they never send you a registration codex tried multiple emails, checked all folders, waste of time and makes using the AC over WiFi impossible without 3rd party integration. ### 1/5 — Worthless App *2024-08-19, version 1.0.7* App does not work at all, don’t even waste your time downloading ### 1/5 — This app does NOT work *2024-07-17, version 1.0.7* It does not connect to the AC access point. The AC was a terrible waste of money. ### 1/5 — Can’t even sign in *2024-06-24, version 1.0.7* There is no wonder this app only has 1. I can’t even sign in to the account I created with the password I changed twice. Don’t use it. Actually don’t try it ### 1/5 — Jamás te puedes registrar *2024-05-01, version 1.0.7* Intenté con diferentes cuentas y jamás te envía ningún tipo de correo, si que jamás pude registrarme para usarla, si función WIFI no sirve de nada ### 1/5 — Terrible *2024-05-01, version 1.0.7* What a waste of time ### 1/5 — ac doesn’t connect to WiFi *2024-03-07, version 1.0.7* Worthless. Ac simply doesn’t connect to wi-fi. App doesn’t have option for window ac. ### 1/5 — Remove the app from the store *2023-09-10, version 1.0.7* This app doesn’t work and Hisense is scamming people on their portable Air Conditioners Wi-Fi capability. No instructions in the paper manual and no instructions on any other site or video of people having success making the Wi-Fi work. This is a CCP brand product so don’t expect honesty. Do not download the apps that are associated with Hisense cause they demand total access to your confidential information data stored on your mobile device and your local home network. ### 1/5 — Pésima *2023-09-01, version 1.0.7* Nunca sirvió, me envió la contraseña pero nunca pude conectar el dispositivo ya que no me lo permitió. ### 1/5 — Probably a scam, definitely doesn’t work *2023-08-15, version 1.0.7* This app doesn’t work past the sign in page and is probably just farming email/password combos. Download the “ConnectLife” app instead for the real/functional app. ### 1/5 — Never sent email for code to enable app. *2023-08-11, version 1.0.7* This app should be removed. When you create an account to use the app, they have to send you a code to activate your account. It never happens. The email never comes. Not to junk or spam/trash…..never comes. Useless garbage. ### 1/5 — Horrible app and company *2023-08-09, version 1.0.7* Remote with $400 ac window unit doesn’t work, app is complete garbage can’t even get the email to verify my account, what a joke this company is!!! I wish I could leave 0 stars ### 1/5 — Useless APP *2023-07-28, version 1.0.7* This APP doesn’t work. Followed all the directions but it will not connect to my phone. Keeps saying failed connection! Don’t waste your time on this APP! ### 1/5 — Garbage- ZERO STARS! *2023-07-22, version 1.0.7* This app is garbage. Impossible to connect a portable AC. Tried numerous times before clicking the “SUPPORT” tab on the app is ZERO help. It’s says to reach out to your local support. If I would have known their Wi-Fi enabled app doesn’t work I wouldn’t have bought a Hisense. ### 1/5 — Doesn’t work *2023-07-18, version 1.0.7* Can’t connect to portable AC ### 1/5 — THIS APP IS NOT IN USE ANYMORE *2023-07-17, version 1.0.7* This app is no longer used by HiSense for its products. Download the ConnectLife app instead. It should work for all HiSense appliance that go into WiFi pairing mode. ### 1/5 — Hi-Garbage *2023-07-15, version 1.0.7* As stated by others APP doesnt work. The WIFI function listed by the company is not usable and they clearly do not care. I got in touch with support within 10 minutes and now there is nobody replying to me over a week now multiple emails. Terrible company treating overseas markets used to customer service like their domestic policys (aka china) ## Most critical reviews (10 lowest-rated) ### 1/5 — Wow what a joke!!! *2026-03-20, version 1.0.7* Hisense is too cheap to update this app? You’re telling me it HASN’T been updated since COVID? BE SO SEROUS! How do you expect new customers that purchase your smart appliances to use this app if it doesn’t even work?! GET IT TOGETHER! ### 1/5 — Sam *2025-08-26, version 1.0.7* App isn’t working at all. It’s looks to be child toy. Not useful. ### 1/5 — App doesn’t work *2025-08-18, version 1.0.7* Use ConnectLife app to control the AC ### 1/5 — Not able to sign in *2025-08-12, version 1.0.7* Zero stars. Once I downloaded the app and typed in my email and selected a password the app stated it would send me an email with a version code. It never did. I resent the request and no email. Only when I views other reviews did I realize this app is useless ### 1/5 — Boo! *2025-08-07, version 1.0.7* App is not available on android. I found it on Apple store. I signed up on the app, never verification code. So called 3rd party app Hisense wants everybody to use (Connect Life), my phone won’t let me download it because my phone is out of date, even tho my phone is on the latest firmware according to apple. This is one of the reasons why I don’t like so called Smart Devices, they become paperweights whenever they refuse to update the app and/or when the company goes under. ### 1/5 — Wow *2025-08-02, version 1.0.7* So bad ### 1/5 — Junk *2025-07-26, version 1.0.7* Total waste. App doesn’t work at all. Disappointing at best ### 1/5 — Useless *2025-07-14, version 1.0.7* Can’t even get the email to make an account ### 1/5 — Не работает *2025-07-09, version 1.0.7* Невозможно зарегистрироваться, не приходит сообщение с кодом на почту. ### 1/5 — App doesn’t work *2025-07-02, version 1.0.7* Terrible ## Most praised reviews (6 highest-rated) ### 5/5 — Try using the Connect Life app *2022-06-11, version 1.0.7* Worked for me! ### 5/5 — Good app, all working, but need IPHONE XS MAX VERSION *2019-06-06, version 1.0.7* All working, but you need normal translation and instruction. AND ASAP NEED VERSION FOR IPHONE XS MAX ### 4/5 — Требует пароль *2022-06-30, version 1.0.7* Телефон находит по вай фаю кондиционер, но требует пароль. Ни где в инструкции его нет. Кто нибудь знает как его узнать? К телевизору подключил без пароля. ### 3/5 — Garbage *2023-07-13, version 1.0.7* This app is garbage. You can’t even register “illegal username”. Literally just my first and last name like it asks for. I’d rather just walk over the the ac unit and press the buttons. ### 3/5 — Just absolutely awful *2023-04-15, version 1.0.7* Translation is terrible. The app is buggy and doesn’t work half the time. ### 3/5 — Let me help you *2022-08-03, version 1.0.7* This isn’t the he right app. Download “ConnectLife”. It found my Hisense AC unit right away with the HIS-xxxxxx SSID and now I can fully control it. You can find info on it from Hisense on their website. I wish the instructions that came with the unit told us this! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*